AT&T

AS a long time customer I was most disappointed in certain antiquated practices. I ordered pursuant to a promtion a cell phone and a free additional one. I found the conditions unacceptable and returned both within the time frame provided. First, I was informed that it would take 3 billing periods to receive a check for the sales tax. More shockimg was the charge of $90.00 for a restocking fee, a practice long abanded by most retaiilers. All internet retailers I have dealt with provide instant refunds upon returnig an item and never charge a restocking fee, a practice which would discourage me from purchasing from AT&T in the future.

I was subject to forced migration from DSL to Uverse. These folks did not notify me, and one day I just discovered I was cut off from Internet service. I was so angry and who of course can fight AT&T. I contacted the BBB got an immediate response from AT&T, so they gave me credit for being forced to take Uverse without notice. But still there is a problem, I got charged a full month of service for three days on my billing, have tried to correct this issue and have received no response. If you want to get past the first line of operators that don’t know anything or don’t speak English as their first language, ask for the retention department. So why do I use AT&T, because I will never do business with cable companies, and there is nothing else in the area where I live, I’m waiting for Google Fiber.

I have 3 other services from ATT. Went in to get one wireless line. Found out I have cancer. I've had the wireless service about one month. Tried to cancel. Was told THE ONLY WAY I CAN GET OUT OF THE CONTRACT IS IF I DIE! To do THAT, SOMEONE would have to bring the phone AND a copy of my death certificate! ARE YOU KIDDING ME? No compassion, here! If I can't pay the bill, due to being off of work and losing pay, the service gets turned off and I get charged for the entire THREE YEARS AND cost of phone. While I'm going through surgeries and radiation. NICE. Now, do I pay for phone or rent?

This is a letter sent to AT&T Corprate Headquaters. It summarizes their sevices.

To Whom It May Concern:

I wanted you to know that I will be canceling my phone and Internet services provided by AT&T for the following reasons:

1. I will no longer deal with India customer support,
2. Your Internet is too slow, and I have the Pro version,
3. Your office hours for customer support are unacceptable.

I tried to upgrade my service with you and all I got was the run around with a bunch of automated questions. Then I was given an automated response stating that your offices were closed.

WOW! Has customer service 24/7, you speak to a human being, and they are from America. As you know, Consumer Reports latest issue rates your business quite low and WOW! Gives more for less money.

With the customer service you provide in conjunction with the Consumer Reports article, I am confident that I am not the only individual who will be switching providers.

DON'T WASTE YOUR MONEY WITH THIS COMPANY! THEY HAVE THE WORST CUSTOMER SERVICE EVER! THEY LET YOU MAKE PAYMENT ARRANGEMENTS BUT THEN THEY CUT YOUR SERVICE ANYWAY. I CALLED TO TALK TO THEM THEY PROMISED ME A GIFT CARD AND I NEVER RECEIVED IT. THEY SAY EVEN THOUGH I MADE A PAYMENT ARRANGEMENT ITS NOT THEIR FAULT BECAUSE THE SYSTEM AUTOMATICALLY SHUTS THE SERVICE OFF AND THEY CANT RESTORE IT UNTIL I PAY THE BILL... SO I ASK, WHAT'S THE POINT OF AN ARRANGEMENT? THEN I KEEP GETTING DIFFERENT REPS WITH DIFFERENT INFO. BAD SERVICE!

I wish I can give AT&T Minus -100 star they are a horrible company and I wouldn't recommend them to my worst enemy I been without my Cell phone now for 3 weeks. I paid my phone off and wanted to use it over seas with a foreign sim card, they gave me the wrong unlock code and many many calls later and many many wasted hours talking to a punch of edits that hardly speak any English with no resolution in sight.

I move my family plan to at&t. I should pay only 140. I discovered all hidden fees and cancelled the account during the trial period. I ended up paying 588. They reject all kind of adjustments.

I have had service with att for a long time. My phone and charger finally stopped working. I needed a new phone. ATT informs me I cannot keep same phone number because its prepaid ( this I found out is a lie, you just put your old sim card in new phone to keep old number) ATT lied to me about keeping an old number, then charged me for a new service and activation 45+ 15$ on top of buying a new phone because apparently they cant sell hardware without a newly activated plan.
ATT is squeezing as much as they can out of prepaid customers by misleading people with bad info. This is basically Fraud.

If you need a new phone buy one from a third party and switch your sim card, DO NOT LISTEN TO THESE $#*!ING CORPORATE PIRATES!
ATT SUCKS $#*!, especially for customer service and knowledge of phones and plans. SUCK my fat $#*! ATT

Changed my plan WORST MISTAKE EVER! I was told one rate shocker my bill is way more spent over an hour on the phone customer service would say one thing then change their story a couple minutes later. Finally got to a supervisor after being on hold for 18min who just talked down to me and told me that the 4 other people that I talked to were wrong. The final straw was when I questioned a price offered online vs the $25 more a month that I'm being charged and he tried to say it was a reason that very clearly it wasn't! An hour of my life I will never get back!

ATT agreed to not charge me for installation as a new customer. Howevever, when the equipment sent out and I was not satified, I asked for a techinician to come over and do an installation, they charge $150.

I have so much to write with my dealings with AT&T and the AT&T store in Raynham, Ma. Instead of writing every single detail, I did a short version. I am stuck being an extremely unhappy customer until I can afford to switch to T-mobile or Verizon. I highly recommend you avoid AT&T all together. They really have zero customer care and only worry about how much they can get from their customers. They offer no incentive to keep existing customers. It starts with over a year not having the ability to review any bills and intentionally lying to customers from the store personnel including the manager at the AT&T store in Raynham, Ma.

Store personnel told me on 3 store visits, last visit just figured, I had to accept insurance on each new phone. Charged 3 months. Extra charge $85.00

Store personnel told me, I would receive $1000 towards a new phone and only received $800. Extra charge $206 36 month term.

Store personnel placed insurance on phone.Full year 1 phone of $17.00. Extra charge total $204.00
Store personnel placed next up on all 4 phones. Extra charge $102.00

Store personnel told me to contact customer service to have them wave 2 activation fee for 2 phones. AT&T declined the offer $75.00.

This is after explaining to customer retention twice on the 5 store visits, 3 times speaking with customer service to cancel each charge in 2 consecutive months. They didn't! They basically did as little as possible to shut me up with the least amount of credit. Grand total of $672 from lies and over charges and received only $23.00.

I hope you reconsider choosing AT&T. I am stuck but your not.

I'M FED UP WITH THE INTERRUPTIONS TO MY SERVICE.!
AND FOR ALL MY TROUBLES, AT&T OFFERED ME A MEASLEY $20 CREDIT.!
TWENTY DOLLARS.?!
I'VE BEEN INCONVENIENCED BY THE LOSS OF INTERNET FOR OVER 24 HOURS, LOSING BUSINESS AND HAVING TO TRAVEL A FEW MILES JUST TO CHECK MY EMAILS.!
AND THEY OFFER $20.?!
THAT'S AN INSULT.!
AND NOW MY LAPTOP SCREEN IS DISTORTED.!

Believe it or not, sooner or later they will rip you off. They will promise you it is for free, but then churge you for it anyway. And when you callthey say they have different information. They lie a lot just to get you in. I an very disapointed, it is not my first bad experience with them. :( :( :(

I wanted to commend Michael Sanchez from the AT&T Beeville store for always providing EXCELLENT customer service whether it's in store or over the phone. He is one of the reasons we don't take our business elsewhere. He is always so knowledgeable and informative. Kudos to Michael!

I subscribed to AT&T U-verse service on or about 05.15.2019 at my apartment complex. When I signed up the customer service rep said that there would be no early termination fees because I did not live in the USA. Service was fine, but I had an emergency where I had to return home unexpectedly because my wife needed an emergency surgery. I called AT&T and their representative told me that it would be no problem and further stated that he, Anthony, was going to zero out the account because they understood. This was on 07.25.2019.

So here we are two months later and now AT&T is extorting money out of me for supposedly non return of their equipment and some supposed early termination fees.

I had spoken to:
1. Anthony on 07.25.2019 was going to zero out the account because they understood
2. Paula on 08.27.2019 who said that everything would be alright and
3. Jeremy on 08.27.2019 zeroed it out to get rid of early
4. Kimberly on 09.25.2019 said she would connect me to a specialist
5. Tracy on 09.25.2019 the supposed specialist could not do anything
6. Maria on 09.25.2019 who transferred me
7. Melissa on 09.25.2019 who hung up on me

After speaking with 7 of AT&T's representatives and having been told several times this would be worked out, here I am two months later and AT&T is trying to now extort money out of me saying that they did not receive the modem back and that they are charging me early termination fees.

This is dishonesty. I would not recommend this company to no one.

I've been a customer most of my life but I will never use ATT again.
3 months after giving me a "free" promotional phone they tell me I was hoodwinked at the ATT Store and I will have to pay for the phone now in installments.

After more than 20 years of being a customer I will be looking to replace ALL my services (cell, WiFi, cable). It's been about a year of crappy service and customer "care". Wasted money and loyalty.

I have spent a total of 4 hours on the phone this afternoon, being bounced from one department to the other. I am moving my service even if the cost doubles. They are the worst ever.

Ordered a phone on August 15,2021, still haven't received the phone credit cards been charged twice and customer service has no idea how to help me find the phone will forever regret switching my cell phone service to AT&T poorest customer service ever in the company definitely doesn't stand behind Their own Core values

I went into the ft.wright ky store to upgrade my phone from iPhone11 max pro to a 14 the guy was unable to upgrade it at the time due to their system so I called the upgrade center thought I got it completed wait 5 days still no new phone so I called back and they didn't put the order in so I had to redo to process again from the 3rd on Friday they insured me that my new phone would be at my house on Monday. And yet still no phone I'm actually considering switch companies it shouldn't be this hard to upgrade a phone

Yall need to fix yo $#*! im need a fre month or something. Couldnt call my grandma before she died because yall $#*! is down

They gave me the wrong number. When I called the operator, they couldn't give me a number. I needed the number because I left my cell phone on a kiosk there. ATT supervisor pretended that she couldn't hear me and proceeded to say "I am releasing the line and hung up. I had to find someone to use their cell phone to call HCSO to locate my phone. ATT overcharges for services as it is and the service is never up to par. ATT would make Alexander Bell turn over in his grave.

I would never recommend them at all. First off they lie to you from the start. The service reliable, hell no, lie one. The price stated in the store, hell no, lie two. Phone discounts, not really, lie three. I blame myself because what sound good ain't always the truth and I know this. So I blame myself. But on the other hand if I tell you this service is not working for me because I am on dialysis and disabled all my calls drop after a few minutes sitting down. They keep sending signals not working. All I want is to get out this contract because they lied and my life depends on food phone service. They don't care I have to pay over a 1000 dollars for 2 phones that in my contract is stated sale price 150 a piece which is 300. Stay away from the store completely. I leave in a rural area which I know can be hard but they have my address at the beginning and told me it had perfect service. Why do I have to pay for lies no service no hotspot and dropped conversations even when I try to call customer service but they blame it on the people I'm talking to service, bull $#*! I don't want to hear that. Now some of my friends do have at&t so it could be them because your service(AT&T) sucks. Now I know one thing my mom got Verizon and they always got good service so that's a lie.