AT&T

AT&T lies to the media and to their customers - during covid with my daughter and husband now working from home our internet bill was over $400/mo. Called AT&T many times, no help. "i'll check with my manager and get back with you" NOTHING "Oh yes $500 wireless internet bill is too high, I will see to it that you get a credit" NOTHING. Thanks for NOTHING AT&T! I will never be back!

Our 500Mbps Fibre Internet & U-Verse…
Our 500Mbps Fibre Internet & U-Verse went down right before an NCAA basketball party, where we invited nearly 20 guests & spent more than $500 on food & beverage plus more than $500 on a new larger TV. Spoke with numerous individuals at AT&T, including former AT&T Residential/current AT&T Business Service Manager, whom indicated he would call me back after speaking with the current AT&T Residential Service Manager, however, to no avail. AT&T let us down and, now after nearly 32-years with AT&T, we have to change providers to another service provider besides AT&T. What a shame for AT&T to not care!
Date of experience: March 24,2023

Too much to type, but They don't follow directions and make a very simple process extremely complicated and dramatic. They are beyond pitiful and must must go out of business immediately.

Customer service is trash! You can not understand what they are saying English is horrible! Price increases every month! Yet my services are not working properly! Bye bye! Run from Att!

IF YOU VALUE YOUR SANITY, AVOID AT ALL COSTS!
Brand new pixel 7 pro, trip to mexico. I was on the line with an ATT representative asking if i had service in Mexico. She didn't finish saying the word "Yes" when my line cut off and it was misery from then on. My six family members that were traveling with me had Cricket, Boost, T-Mobile. They were all on their phones while i watched them, seething and trying to calm my heart that was going to explode from the anger build-up going on. 5 DAYS WITH NO SERVICE! 21 fam members travelled to Mex and guess who was the ONLY ONE with ATT and the ONLY ONE with no service? You got it. Im back home standing by window so i can get service IN MY HOUSE.
1.5 star average rating justly deserved.
Dont say i didnt warn you.

I have sent the unlock dept a request to unlock my mobile which I paid for in full but unfortunately they aren't responding to my request
I called customer service I'm being tossed left and right I need my mobile unlocked by the way the customer service reps are horrible

I've been without internet at home for 3 days. A lack of respect for so long. I've called AT&T 4 times and it's always been a little over 12 hours and 72 hours have passed and nothing. How can you?

They lied to get us to sign up for their service, told us our bill would be lower than the company we had… THEY LIED! Our bill was more than 50 bucks higher, when we tried to cancel the first month they lied again and said it would only be that high for the first 3 months… come October I can't wait to get rid of at&t

You guys passed my account about five years ago I was a customer with AT&T for over 20 years and they bashed my account over 4000 over $5000 I've moved I

Already moved to a new carrier carrier T-Mobile one of the very good up late they don't screw people over

I gave 1 star because I can't give a -0- star review. Dont pay for the protection on your phone. They do not have a place in Bellingham you can get support with that. No one in the Guide Meridian store will help you when your phone breaks. The warranty is not serviced in Bellingham, you have to wait a week or more just to get an appointment to get a phone fixed.

My husband and I came in with a phone that was broken and not useable - apps were disappearing and we could not get assistance with the store clerks and only option was the protection plan to try the warranty we bought. No appointment for a week. Only way we could get anything done was to buy a new phone. We had to move to another carrier just to have a phone to use. He can't be without one. We felt forced to buy a new phone after paying for a protection plan for 2 years and not being able to use it. This felt like a bait and switch tactic. No option for us but to wait.

We changed carriers just so he could have a working phone. AT&T is now charging us for the remaining month when they would not help us in the store. When I called and asked for help on the customer service line...I had to wait for a supervisor and she just quoted the contract language. Billion dollar company does not care about its customers. They have no problem overcharging. I would understand if the store had offered us a generic phone to use for the week or something. They did nothing to help us.

Buyer beware. T-Mobile has great plans and are much more helpful.

I am absolutely amazed that a company like AT&T turns a single penny in profits (their customer service is absolutely DESPICABLE). I opted to maintain my old Southwestern Bell landline (now owned by AT&T) to supplement my Verizon cell phone service (just as a redundancy), and REFUSE to play word games with the outsourced Philippino subcontractors. Good luck speaking with a human rep in the U.S., and good luck feeling satisfied with whatever you are paying AT&T for the hassles. I'll bet their employees avoid looking at themselves in the mirror when they get home.

So I purchased a phone and plan at a Walmart store that was an independent contractor for AT&T. They originally said that my bill would be $20/month and the phone was $147 so I would be billed $8 month for that making my bill $28. Then I receive my bill in the mail and it's $171! The service was actually $75/mo plus numerous fees so I immediately shut the phone off called the company and returned the phone because I could never reach someone at a Walmart store anymore. Now the phone has been off and returned to them for almost a month and they call me daily from different numbers asking me how I'm going to pay my $242 bill... I'M NOT YOU HAVE YOUR PHONE BACK AND I DON'T USE YOUR SERVICE AND I'M NOT GIVING YOU ANY MONEY!

Horrible, worse company ever. Do not get AT&T for anthing. I have Direct Tv/WiFi (mind you I have BASIC channels) I have to watch movies on Netflix. My bill will jump from $120 to $400 anytime for no reason. Back in May I had to create a payment plan to get out a $400 bill, June it was back down to $80, now we're in July and it's back to $400 FOR NO REASON! Scammers! And to top it off my Contract was renewed for another year without my consent

Nobody at this company is eager to assist with the problem resolution. Terrible experience!
Dont do business with this company by all means!
I truly learned it the hard way.

I went to BJ'S a sales rep approach me, he said he could lower my bill. I wanted to get rid of a line he said no bc it would be more expensive than to keep it. I told him I paid only 120 for all 4 lines and could not afford to pay more been a single mother. He said that since my son decided to keep the iPhone on the line it would be only 140 a month. The first 2 bill would be a bit high do to the iPhone. Its been a year and I am steel paying 236.00 a mo. I will be changing companies as soon as I am able. THEY LIE TO THE CONSUMERS TO KEEP THEM IN A CONTRACT. DISAPOINTED I DO NOT RECOMMEND.

For the Las 3 plus months I have had zero bars unless I'm attached to my home wifi... after 3 months of asking for a new fon which was under warranty may June and up to July 24. They kept refusing to honor warranty n replace the fon even though I replaced the Sims as they requested. Checked towers as they requested reset the network 5 times... after 4 request for new fon they finally told me it was out of warranty for 2 DAYS n they refused to replace. Their solution was for me to pay for a better plan. I had unlimited... to buy a NEW FONwen I paid them the rest of my installments! And they said MAYBE I MIGHT GET MORE THAN ONE BAR

I IMMEDIATELY WENY TO VERIZON... N WILL NOT PAY THE REMAINING OF THE BROKEN FON THEY REFUSED YO REPLACE WHILE UNDER WARRANTY... I SUGGEST YOU DO THE SAME. I was a customer since 2007 n this... is the way u will b treated. I've never asked for a new fon in 15 years! Stay away

For foreigners traveling in the US- don't buy their prepaid e-SIM cards. Terrible service, even worse customer support. Extremely rude and unhelpful. I lost 55$ dollars and a lot of days staying on the phone or in their physical stores. Enjoy the States and DON'T BUY THEIR SERVICE.

AT&T no longer holds up to their standards/brand. Pisss poor Customer Support all Non Americans NOBODY SPEAKS ENGLISH NOBODY Gives 100% NOBODY CARES ITS ALL ABOUT THE HIGH PRICE WE PAY TO ATT AND GET NOTHING IN RETURN. I've been without Internet/TV FOR OVER A WEEK. I CANNOT GET A HOLD OF AN AMERICAN THAT SPEAKS ENGLISH TO UNDERSTAND ME AND MY ISSUES. I'm DONE EXPLAINING AND TRYING TO GET SOMEONE TO UNDERSTAND ME IM TAKING MY BUSINESS ELSEWHERE. Even though I just paid $352 phone bill to you no good ppl. I've been à loyal customer over 10 years

They don't deserve even 1 star! If I could have chosen a negative option, I would have. Nothing good to say at all about them. Do yourself a favor and stay away from this company. I have spoken to 9 different people today and told something different each time.

Each person made promises that a technician would be out to bury a line today but that different happen. Customer service is horrible. None of them knew what the other had said so instead of taking the time to truly figure it out, they would just make another promises that would not be fulfilled. They do not care about their customers.

All they care about is getting their money each month. TAKE MY ADVICE AND USE A DIFFERENT PROVIDER! I told them that I wanted to file a formal complaint and was told they would make sure that was done, but I really don't believe that will happen either. My only option that I have to hopefully help someone from going through this horrible process is posting a review online.

I wish I had read the reviews before I chose to use their service.

As soon as I can I am going to have my service disconnected and find another provider. Definitely can't be any worse that AT&T!

So 2 days ago I called AT&T because my internet is out. First I had to deal with an automatic voice service "to fix the problem" trouble shooting. Ok that didn't work. Call back to speak with a human. An hour later I get a person, I explain the situation. She does some stuff on her end and claims my router is bad and they will send me a new one. Ok. The next day I find out a main line is down by a neighbor. Apparently a truck hit it. The neighbors didn't know what it went to so they wrapped it up and hung it on their fence. I called AT&T again was on hold for about an hour. Finally got someone and told him their main line is down and that is why I don't have internet. I informed them that I have a medical device that runs off of wifi, I need wifi or I will be in so much pain ( I refuse pain pills because what they do to people). I was informed that they aren't going to send anyone until Tuesday evening. So they don't care that they have a live wire just hanging on someone's fence and they don't care if it is a medical situation. They informed me that I had to be home as well so they can check the line in my house. The problem ISN'T IN MY HOUSE the problem IS THE MAIN LINE on the side of the damn road. Ugh thanks at&t for not caring about the safety and well-being of your customers and other people.

This place has gone to hl in a hand basket I have never in my life been so upset getting off the phone than before I called in customer service is hilariously stupid. I can pay my bill online 8n full get confirmation receipt and not 30 mins later it shows another bill and past due wtf I've called like 35 times just to get nowhere I've contacted BBB and haven't heard back yet I'm on a fixed income so I know what my bills are we month as far as I can show on my online account AT& T owes me a lot of money in refunds, late fees, etc... I'm so sickened by these ppls sorry $#*! attempt to rob ppl.

I never write reviews but in this case I'll make an exception. Att is horrible. Their service is terrible and their app is useless. Any other service provider has to be better than this.

Let's start by saying I am a good paying customer and never been late with my bills but I got a call from my daughter because AT&T texted her saying she can turn in her existing iphone 11 phone for a promo on getting iphone 14 for free only if it passed the 3 check points. So I decided to call at&t to see how this works so the phone has to pass the on and off mode or basically work and it passed that, the second check point was to make she it had no cracks or just be in great condition and that passed and the final check point was to turn off where's my iPhone mode which I went on a three way to deactivate it and we did that and then they sent the phone mind you they cannot send you anything until that is turned off so that went through but after like 2 weeks I got an email that the where's my iPhone was not turned off and cannot give me the promo so after countless calls with management and other techs did did not want to help me with this situation at all but the story is way to much to text but basically they took my iphone 11 and never game me the promo so I got stuck paying full price for the phone. It almost seems like it's illegal what they are doing cause they basically stole my phone and said the hell with you. So I took it up the $#*! but when my contract is up I will be looking elsewhere and I'm sure I will find a company that values customers. Don't believe the promo stuff cause they don't stand by it! And they treat customers terrible!