AT&T

Every time they buy your phone.they tell you they giving you money for phone and they take your phone and give you old one.new one don't work no better than the one you traded in.

I've had AT&T since 2007 with five lines. My bill is astronomical. I decided to try another service due to the cost and the usage. Three of my lines barely use any data AT&T is robbing me monthly and will not change my plan. AT&T will not unlock my paid in full phones holding me hostage. I've spent the majority of my day on the phone with every department AT&T probably has with the last one hanging up on me. I definitely will be moving my lines to another company even if I have to get new phones AT&T is ridiculous and their customer service is horrid. So many people I know are going to different companies such as mint and visible and saving a ton of money. I'm going to save my money and leave AT&T. So I called AT&T again today about my phone not being unlocked and informed them that I will definitely be moving my service mind you I was speaking with a manager and she informed me that if I moved my service I would pay more for my two lines that have contracts for a device now please explain to me how I would pay more for them when I know what I owe on them so in other words they're going to charge me more for those devices this is total bs. I hope people read reviews on AT&T before they sign up for their service

I just have my unlimited choice plan. Im happy with AT&T. I like the price and service and also the fact I get a good discount on Direct TV. Theyve been good to me.

**** your company you frauds that steal money from people. I curse your company and hope bad things happen to you and your people starting from management!

I have four devices that are no longer on contract. We paid the $125 penalty per device to get out of the contract, all of which were up in 2 months. We have also paid any outstanding payments due for all of our devices. American Express has confirmed that the charges have gone through. We were sent emails regarding 3 of our 4 phones after 48 hours. One email said that there was an upgraded made within 14 days. Not True. Another phone said that it was out of contract and didn't need to be unlocked. Not True... but not complaining. Another phone said that it was under contract still and payments were outstanding. Not True. I have called customer service, and they are not able to tell me why our phones have not been unlocked. They told me to speak to a manager in the ATT Store in Aliso Viejo. They tried to help and then finally said that they were not allowed to help me. I cannot get through to anyone that can help me. I have been re-routed to sales multiple times and have been hung up on. (Please know that I said nothing to warrant that kind of treatment. I believe that they were equally frustrated and just gave up.) I also was told that a manager in the Mobility Department would call me within one to two hours. It never happened. It just seems that AT&T is too big, for any reasonable customer service. It has now been over 72 hours. What am I to do?

Every phone I try from Samsung and At&t Keeps getting worse and worse. Every update screws up the phones more and more. I've had the Note then the fold 2 and 3, now the s22 ultra. Ive had my issues with 4G and was told how 5G will be so fast and amazing ( although it will harm you more) that 4G will be seem like Dial up. Bull! 5G service is a joke, even if it shows full bars, so many calls and texts dont get received or dont go through, takes forever to open apps or load pages, It's the most frustrating experience I've ever had trying to search online. Connectivity Sucks! Even with wifi! It may have something to do with the fact that I'm in Oregon, but phone is trying to connect in Seattle, WA or some other state. Tried everything with At&t customer service- new sim cards, rebooting, blah blah. They tell me there is definitely a problem and they will have a senior tech reach back out to me. Twice now I get a text back saying they have looked into it and there are no problems with my service. I'm almost done paying off the two phones I have with At&t, then I'm done with them, Samsung phones and contracts.

No customer service no help they waste tons of your time and bill you way to much for there $#*!ty service are company in order to shut down service is going to have to sue themin court.

I was promised a promo for a $1000 for my I phone 12pro. I had issues getting my phone cleared and went back into the AT&T store multiple times and they let me know that I can get extended to a 45 day. I came in on Friday which would've been day 42 of my extensions and they told me that they're no longer going to honor my promotion which means that I now have to pay $1000 for a phone that I didn't necessarily want because they sold me on the upgrade, I'm now stuck in a two-year contract and have two phones that I upgraded and get to pay over $200 a month on. AT&T cannot deliver what they say they're going to and seem to be tied with saying they can't do anything every single time I try to talk to anyone on any of their support teams or "loyalty" department. They told me they weren't able to honor it. When we told them that are they willing to lose a customer over this gentleman on the phone and in the store said unfortunately in this case there's nothing they can do. There was no creativity or problem-solving whatsoever. It definitely feels like they do not care about their customers, and they are not willing to bend the two of their customers are needing.

AT&T low speed internet is worthless. Customer service is non-exsistant. Spectrum is way better and less expensive. I spent hours on the phone listening to the computer based customer support.

Att phone, internet service is dirt poor try calling get passed around to deffernt agents then get cut off don, t use att. For any service they need to liquidate

Worst service ive ever had!. Goes out same time daily and thy can't fix it. Its absolute garbage. Dont have anything that depends on your connection. You will be sorry

I don't know what's worse, their horrendous customer service or the website that always gives us problems. We're done with AT&T in January and we can't hardly wait.

They sold very expensive cruise international package for $400,didn't provide any service,especially Internet and completely refused to return money back.Not first time.Very upset..

Needed to use Asurion insurance for repair. Called customer service because I had a problem getting my business account validated by Asurion. Customer service agent had a strong accent that I had trouble understanding. Frustrating for both of us, but she informed me that since the phone was damaged they would replace it with a new phone, same model. She had no idea what Asurion was. When I told her it was insurance that ATT offers on their plans she said she was not in the insurance department.
Since she was offering a new phone I said I would take it.Only problem was they did not have a comparable model in stock. She had earlier stated that I could go to an ATT store to have it replaced or take a different model in its place, a model that did not have the feature I needed. So I was said I would go to the store. Shen then began to tell me something that I think was going to be cautionary, but when I didnt understand something she said and asked if she could repeat it, she abruptly thanked me for being with ATT for 10 years and announced that she couldnt help me. Bang! She hung up the call. I never once shouted at her, demeaned her or used any cuss words. This reps strong accent should have disqualified her from taking US calls. Further she had very poor knowledge of how to handle my needs, from both the device and repair standpoints. She has no business being at ATT, particular in the department handling business subscribers. Come to think of it she really only deserves a 1 star rating, and she gets that just because she answered the phone.

I don't even know where to begin. This company doesn't even know their own rules and guidelines. Everyone person you talk to has a different answer. They always add random fees to my bills and then refuse to take them off. They change my insurance plans without my consent, to the most expensive plan. And then tell me they can't adjust it again because once you upgrade you can't go back. They are full of $#*! liars. I've never been lied to more by a company that AT&T. I'm not one to get upset easily, especially about stuff like this. But this time I have serisouly been pushed to the edge. I upgraded to a new phone recently, traded in a PIF IPhone 13 in with no damanges (they only gave me a $20 credit by the way). They added $50 worth of fees that I had no knowledge of, changed my insurance plans to highest rates possible and refused to change them back, and lied about prices TO MY FACE. They want nothing but money. This company is incredibly unprofessional. You pay for their employees mistakes *******% of the time. They do not give you money back. And their employees mess up a LOT. I understand in this world, people make mistakes. But, when me as a customer has to pay for the consequences MULTIPLE times, I think we know who the problem is. I am ashamed that I actually pay money to this company each month. As soon as I can I am SWITCHING. I would at least rather give my money to a company that values the people that keeps the lights on. DO BETTER!

Had to change my phone because they updated from 3G to 5G. New phone (5G) only lasted 4 months, the charging port wasn't working. Couldn't trade it in for another one because it was dead so I had to buy a new one. Of course, the screensaver, charger, etc. from my 4 month old phone didn't fit the new phone. It seems like the goal of the company is to make customers have to buy frequently a new phone and it's accesories.

So I thought that I could save a few bucks and switch from VZW to ATT. Worst decision ever! First off, you can't contact ATT and expect to spend 10 or 15 minutes on the phone. Every call to ATT customer service is at least 1 hour, if not longer. Every call is scripted B. S.! After several issues with trying to get my new ATT account up and running I got so frustrated that I canceled the order and closed my new account. Now I had just received three new phones that I needed to return so I got a RA# and a return label and shipped them off. All three phones, in the same box. Three weeks later I get a bill from ATT showing that I only returned two of three phones and that I owed them almost $500! I then contacted customer service via chat and after an hour the representative said that the bill was sent by mistake and not to worry about it. I was also told that my account had a $0 balance and it was closed. I requested this in writing and received an email confirming this. Two weeks later I notice a charge on my bank statement from ATT for $468! Called again (yes, another 90 minute call) and was told that they would have to "investigate" the situation even though I had proof of recent customer service chat. So now I must wait two weeks for this investigation to conclude and lord only knows what will happen after that. There was more awful customer service that has taken place with ATT but I am running out of space to post. Just do yourself and your blood pressure a favor and do not deal with ATT no matter how much money you think you can save. You can't put a price tag on sanity.

After MUCH confusion and frustration and traving 20 miles each way i was able to resolve an issue with a prepaid phone. AT&T should be ashamed of themselves, NO ONE is properly trained and AT&T has so many departments that it is difficult to navigate THEIR system. Thank God for Latasha B. At the Sinawa location she is a gem and AT&T should kiss her feet. She put me at ease and resolved the problem, quickly. I will keep her contact info for any issues i may have in the future. AT&T needs to get better at customer service because customer service is TERRIBLE at AT&T. Wise UP!

Beware of AT&T sales scammers, liars, con-artists who will happily defraud U. Two AT&T salesmen defrauded me, by giving me inaccurate quotes for cell /wireless service. There are many good reasons why their score is incredibly low! So, first sales guy@ Target said my mo. Bill would be $50., he assured me that was accurate & I signed up. Then I stopped to double ck on the $50 quote & was told no, it will be about $70/mo. My bill was $400 & I'd already pd fees at both places. FORGET about getting help at AT&T! They'll keep u on the phone for MANY hours and do NOTHING for you. If u are NOT talking to the BILLING dept. The call is a BIG JOKE! And, Beware! AT&T will sign u up for 2 or more lines w/o telling U! The company is the WORST, most corrupt that I've ever run into in 50 years! Worse than the corrupt car mechanics! What a nightmare. I went back to
T mobile that gives accurate billing info. And NEVER a problem. If scammed by AT&T keep track of every call & all you pr time dealing w/ the nightmare, so u can bill them for your time, then file a dispute, then file for an arbitration hearing, & if that doesn't work, then small claims court. If they ruin your credit score by lying to u AT&T can be sued for that, and many other issues, like being defrauded. Google "sue AT&T".

After getting ATT internet (which is great) we switched from verizon to save money. (they had an awesome deal for internet users). From the 2nd day, we had issues. Service is fine but the entire trade-in process has been horrible. They lost one of my phones and have yet to issue me the credit for that. This is only after no less than 10 calls that are averaging over an hour and into 2 hours each. My 1st bills that were supposed to be $200 were over $300. This is because they apply trade ins after theyve been sent in and reviewed in some warehouse. Which can take up to 3 months. This was not explained to me beforehand. Only after several calls of "why is my bill so high? Im writing this as I'm on the phone with billing yet again after 3 months and ive been on the phone for an hour and a half without a clear resolution. Phone still lost. If youre starting fresh with ATT, you might have a better experience but beware if youre trading in. Get all the facts because they missed a ton of info that if Id known it was going to be like this, I would never have started this misadventure.

I have my brand new phone about month and half a go,now I am having problem every time I call them I have to be with them minimum 2 hours this already 4 days I am trying to have them replace my phone still no luck no one knows what they doing Atnt is the worst custemer service ever

I decided to cancel Uverse because Xfinity had faster internet for a cheaper price. After cancellation, att sent me a receipt for 172$ because "i didn't return my router" even though i never rented one from them. I filed the first case to have it canceled, i kept on getting transfered to wrong departments. 4 hours into it i finally filed a case to resolve my issue. I then call multiple times to get an update about the issue, each time costing me an hour or two, until i finally get an answer from customer service representative stating that they found that i was right and the charges were dropped. Flashforward a month later, i receive a bill in my mail accounting for the $172. I call them again, and i go through the same process... TWICE. 7 months later, i am still trying to fight the case. I am 20 days away of having the issue affect my credit score. NEVER USE ATT. Under no circumstance. Their customer service absolutely sucks- way more than any other company i ever dealt with. They add on to the bill without you noticing. They also add charges you do not have to pay. Their back offices are constituted by people who are either idiots/crooks. I might have to pay the $172 because i was dealing with an incompetent and crooked company.

Overall from opening the account with at&t till now, I really disappointed with the service I received base on the fact that it took over 7 days since I accepted the term and condition to received my 2 iPhones and the biggest disappointment is when I called in 4 times asking for my order status the only answer I got was " you have to wait for your order cause your order is in proceed but they all knew that it didn't take that long for the phone to be shipped and they didn't even realize something was wrong and on top of that there was one male customer service I spoke with, he even said " what do you want me to do sir " that was the stupidest answer I ever heard from customer service. If you work at the customer service department don't you supposed to know that the phone should be shipped with 1-2 business days after the term and condition was accepted? And you told me that you would follow up with your supervisors and have him get back to me before the end of today but I didn't even hear anything back from him. Until the last day I called to check up on my phone status and luckily there was a female customer service which unfortunately I don't remembered her name, thanks to her that she realized something was wrong and she checked my order for me and bingo she solved the problem. I wish I remembered her name.