AT&T

First off I wanna start by saying that I am still a current AT&T customer at the time of this review. Buckle up. It's rough.

Let's start by the apparent lust for monetary manipulation on low-income customers such as myself. For the past year and a half I had been paying $80-$90 a month for just myself. This bill this past month is a whopping $185. And no one at the great corporate office can tell me why.

Secondly, the absolute audacity of threatening to shut off service after missing one payment for two days. Pathetic. In the modern day and age we all need our cellular service. I'm a truck driver and that's the only way I stay in touch with my family.

Lastly, AT&T is the absolute scum of the big cellular corporations in the US. The apathetic attitude towards customers, the lust for more money, and the worst attitudes given at stores. Really bad. Stay far away.

My dad and mom had AT&T for twenty something years, paid $262.97 on 10-3-22 then on 10-25-22 their phones were shut off. Talked to multiple representatives that DID NOT help, so sunday went in to a store to find out that my dad who thought he had 1 account apparently has 3 accounts and they want over $800 to turn his phones back on. Needless to say my parents no longer will deal with at&t..

I had regular AT&T internet and didn't have any major issues. Soon after converted and upgraded to fiber optic all went down hill from there. It is down almost weekly days at a time. No billing adjustments for the days it was down. You can't speak to anyone unless you stay on hold for an extended period of time. Terrible

I have been trying to cancel my dead mother in laws account for the past 3 months. I do not have the phone or password. I been assured each time I have called in that it would be taken care of in 7 to 10 days because of this. I got a new bill this month conveniently changed to my husband name ( not requested) with the overdue charges. Still being told by ATT that their is nothing they can due. Funny they were able to go in and change the name on the account? Terrible service! Hopefully I get this taken care of and never have to deal with them again.

I had a similar incident with the merging of Att and Directv. There customer service sucks and they treat you as though it's your fault. And they don't solve the problem THEY created. I moved in 2015 and closed out my bill (family emergency) they were so kind. I decided to go back when my situation changed a few months ago and with the split now they're charging me separately. It's a big mess. And treating your good customers like $#*! is wrong. I really want to cancel this

Horrible service. I called them three times (took multiple hours each time) because our last bill came out to be 700 ish dollars. All three times, they told me that they will lower down the bill to about 200 ish dollars. But all three times, they never changed the statement amount. Like if they couldn't lower the amount, why didn't they tell me…instead, I had to waste 3-4 hours of my time contacting them. Before the 700 dollar bill, I would usually pay about 130 ish dollars a month. Then the very last month, they suddenly up-charged us by over 500 dollars. Do not recommend them. There are other services that are much more affordable and better (in terms of internet speed and service) than AT&T. If I could give no stars, I would..

I have called them 4 times and been on the phone for over 2 hours trying to get my trade in catch up credits. They are just too big and too corporate. They can't resolve a dispute between their own departments to take care of a customer. I have been promised the catch up credits by them but no one seems capable of applying them or letting me know what is going on. The last time on the phone they made it sound like my fault for following their process and wanted me to call to find the phone at their trade in company. Terrible customer service! Each time I have to explain the whole situation over to a new person who is then clueless chatting with back tech support and nothing gets done. They can't even call, text or email back with resolution. I have been a customer for 19 years and will be switching all 4 lines.

This company is a scam! They sent us a bill for $2930 for international calls after 9! Hours of conversations with a million different operators promised to return, which they never did! After 2 months the money has not been returned. But the story is not over, today we received a new bill for 3600! We are in complete shock, but have already removed the auto payment. Tomorrow we are going to change company. If you want huge bills taken from your account without your knowledge, welcome to AT&T

Time and days wasted but hopefully I will get my other freaking phone number we have had for 44 yrs to a new provider eventually. Wasted my day again with a 31yr phone line today trying to get ported. I give them a F- with customer service and a A+ for causing mental anguish. They need to hire English speaking adults for American customers and you would think they were getting paid to piss off there long time customers. I can honestly say I have never been so dissatisfaction with a phone company and looks like another was great company gone to hell. Goodbye AT&T

I have spent 9 hours on the phone with these people. The customer support people are friendly enough, but it is difficult to ever get to anyone who can actually work out a difficult situation. I won't bore you with the details of mine, but the bottom line is that AT&T will not unlock your phone for any reason and the last guy I spoke to actually admitted that they are holding my phone hostage and even though I don't owe them anything, the only way I can ever use my perfectly good Iphone 6 Plus is if it is on one of their networks. Not gonna do it!

Gladys not only worked effectively to solve my problem but she also treated me like a person and not just an account. We had a lovely conversation about the holidays and even shared laughs and she managed to do that while still working on my situation and did all that with a cheery attitude for me calling at 12 am with a complex situation. She really should be the face of cellular customer service because she knows how to make me remember why I chose at&t

AT&T should be ashamed! I've had such a bad experience the last 2 weeks! Ordered a new phone. It was damaged and needed to be returned. I had to order another one and pay twice and wait for a refund... I never revived any return shipping label with my replacement phone! I've called 4 times and each time it's a surprise to them that I'm calling! Each time AT&T says" I'm going to look into this and I'll call you back" BS! I've never once did get a call back to fix my problem! AT&T got my money twice and now they would take fix there end! I'll be filing a BBQ complaint and checking with a lawyer on this scam! It's sad that I have to jump thru hoops and make complaints to get what's right! Shame on AT&T for you non customer service! Instead of paying for one phone it looks like I paid for two! Merry Christmas I've been cheated.

I got charged on my credit card for an account that has been closed for over 5 months and I called to dispute and they had me on a call for almost an hour talking to 4 to 5 person saying the same thing and no one knows how to solve this problem. It is not rocket science!
They have the worst type of customer service set up and what a horrible experience for anyone trying to get any help!
Go save yourself time by not using this horrible company.
What a waste of my time!
How sad that once used to be decent company became this useless?

So our family decided to go with At&t because we needed wifi calling and we didn't have that with our provider. So ever since our bill has been up and down! My husband and I had turned in phones so they were suppose to take 10.00 each month, we'll they took mine away... not sure why my 36 months are not up! The other BIG one is charging us for Free phones... I got the Cyber Monday deal 2021 last year and they have been charging me for "FREE PHONES "! I called spent well over 2 hrs on the phone with them. I thought is was taken care of had a big credit and the cost finally showed up as a credit... But it doesn't end there just got a bill 7/14/22 and they took the credit off of one of the phones! So then my mother in law needed a new phone so they had a special 2.00 for a samsung 136u so they credit us 4.95... so now that stopped So now I have to call them again and explain everything! This is RIDICULOUS! Photo shows only 2 credits when there should be 5

They will lie to you just to make a sale then do the opposite. The took a functional phone 4 months later says it won't turn on. Now I'm forced to pay over thousand dollars for a phone that I didn't need on a buy back promotion. No one is trying to make it right. I've been with them since sun TV was in business. I will be dropping them for poor customer service, lies,and deceit.