AT&T

AT&T rep came to my house after my DirecTV installation. Told me he could save me money on my bill if I switched. We talked for about an hour before I finally gave in. He promised me... two new cell phones, one tablet and they would buy me out of my current contract with Verizon. I agreed. My bill was supposed to be $150 per month for two years. PLUS i was supposed to get a VISA giftcard reimbursement that would buy me out of my current Verizon contract. I submitted my final bill with my early termination fee from Verizon. I get a rejection postcard from AT&T, they need more information. I went to Verizon again, requested the same thing. I get a second rejection from AT&T stating insufficient information. Note, I took both final bills to the AT&T store where the rep uploaded the information and said I should expect reimbursement withing 4-6 weeks, but I still got an insufficient information postcard from AT&T. Lastly my $150 per month bill is NOW $250.00 per month, because my two new phones come with an installment plan of $50.00 per month. Now my AT&T bill is more than my Verizon wireless bill. I'm at my wits end! I've chatted, called, left messages and went to the store. I'm livid! And to make matters even worse, the service is worse than Verizons... I drop calls and have spotty service. Jeeshhhhh...

I paid $17 per month insurance premium for more than 2 year. Replacement deductible AT&T charging $225 for Iphone XR.

I placed an order for firstnet online. Ended up canceling order due to runaround. Placed 2nd order online and thought it was done only to wake up next day and order was canceled. ATT is a joke!

I spent 3 hours today trying to update my credit card information for my auto pay. First was a 1.5hour wait time to talk to a customer service rep. He was very helpful and took care of my cellphone account, but indicated there would be a $5.00 charge for taking my call. When I asked him to also update my new credit card # on my internet and landline he said he couldn't do that. He would have to transfer me to someone else. So I had to start the process all over again. After explaining that I needed to update my credit card # on my auto pay she said she was not able to do that and she would have to transfer me to someone else. The third person was able to update my internet autopay for a $5.00 charge but couldn't do the landline account. She would have to transfer me to someone else. I finally talked to a supervisor who explained that their was nothing she could do. When I told her this was unbelievable that 8 would have to talk to 4 different people at one company she responded that AT&T was a big company. I told her with this kind of customer service that wasn't going to be. Problem for long. For a phone company to charge you a fee to help you on the phone is unbelievable. After 3.5 hours I still haven't updated my landline autopay.

I changed plans on the website. I took a picture of the plan details. The price and the promotions. Then I was overcharged by $40. I called several representatives. I sent an email to ATT elite care with the picture of the plan and the agreed price. The ATT representative at elite care stated she could not open the pictures I sent her. "They are to big for our system" I dont believe ATT cant open a picture. And she refused to honor the price. With out my bjc fan club discount the price was suppost to be $265 for 8 lines. Seven phones and one tablet were included. $35 a phone and $20 for the tablet. I added one phone that should have increased the plan $35. Total $290. Then I added my bjc fan discount that is $5 off on each phone. That should bring it down to $250 a month. I am being charged $300 a month My phone, wireless and internet with the price of the insurance and phone installment payments is about $650 a month. It's really not the $40 It's the point that again ATT promised a price and did not follow through.
Last year I signed up for internet. ATT said I would get a $30 discount because I had wireless. Internet and uverse along with automatic payments. I never got that discount I called the representative and i emailed ATT elite care. I never got that discount.
These are not the only times att has not followed through. I cant believe I pay them all thst money every month and this company has such poor bussiness practice

It was a little crazy at first trying to get the code. But I got it. Now just trying to forgive how to use it..

Yesterday my dad drove 2 hrs to bring me a phone he bought me and added to his plan said all I needed to do was put my apple ID in and it would work wrong 2 hrs on the phone they sent us to valley plaza mall to at&T we arrived there and were greeted by a employee named Hannah Musick,great person hard worker helped us for over 3 hrs on the phone trying to figure it out she seen my dad was getting tired and had to still drive 2 hours home she was able to get us to last step to add the line she helped us over 3 hours and was still helping customers back and fourth she is a great employee deserves a raise for sure see she didn't even know the reason it was so important for me and my dad to get that phone activated that day she was just doing her job my dad drove down to bring me the phone and activated it because he just found out he has 3 months to live and I didn't have a phone so he got that phone so he can get a hold of me thats why it was so important to get the phone activated and Hannah was just great she went well and beyond thank you.

They don't wanna refund my 217.00 because they processed the payment on the wrong debit. Don't use this co.

AT&T really did a number on me. First of all n March of 2022 I was told by a sales rep that he could give us free phones (in my gut feeling I knew that was a lie). I kept asking him how. He called himself explaining this fakeness to me. So I believed the lie. So before all these shenanigans a month prior I had gotten internet with AT&T. I had left Tmobile, HUGE MISTAKE on my part. I was with Tmobile for years. I just thought I could get a better deal somewhere else. I've been in torment ever since I've been with AT&T. I hate AT&T with all my heart. Well, getting back to my story on how I got tricked by AT&T. So, all of our phones was paid for prior to me buying phones from AT&T. I had paid off our phones with Tmobile. With Tmobile I had purchased a Samsung Galaxy 10, $999.99. My 2 daughters had XS Max, $1000.00 x 2. All our phones was paid off. These were very expensive phones and nothing was wrong with them. So the AT&T sales rep promised great deals. But we didn't get great deals. All we got was very expensive phones starting payments all over again. I got a brand new Samsung Galaxy S22 Ultra $1,199.99, my girls got Apple iPhone 13 Pro max $1,099.99 times 2. My bill goes up each month. I'm paying anywhere between $365.00 to $400.00 a month. With Tmobile I was paying $120.00 a month. AT&T customer service sucks. I didn't listen to my instinct. I listened to the hype of the AT&T sales rep. Oh yeah he said that he had to take my phones that I paid off myself so he got excellent paid for phones. He got a Samsung Galaxy 10 that I paid off and 2 iPhone 13 pro max that I paid off. AT&T ripped me off. So my question is why did I have to give the AT&T sales rep my paid off phones? After I pay these phones from AT&T off I'm returning back to Tmobile proudly. Tmobile please forgive me for leaving.

I was presented with a Bait and Switch offer by ATT representatives working in India. Offer was misrepresented and representative lied to me. I have tried to resolve the problem with MANY phone calls to ATT. All unsuccessful. Much time, effort and aggravation. NO CUSTOMER SERVICE AVAILABLE!

I received my bill from ATT indicating an erroneous $10 International Day Pass for Business charge. This was not possible - I never left the country! I called ATT billing to reverse the charge. A billing representative resolved the issue and she said that I was such a good and longstanding business customer that three of my many business lines qualified for new phone upgrades. Each phone would be only one dollar (plus eight cents tax), and that I could get up to three new I-phone 12's. The representative had a heavy accent and did not appear to be adequately trained. I explained to her that I didn't believe that this was really possible, but she insisted that this was a special offer available to me because of my longstanding relationship with ATT. Furthermore I was also eligible for a new Samsung Galaxy tablet for the same deal: only another $1 (plus tax) would show up once on my next bill I was told.
June 1 ATT bill
There were unauthorized charges for the two additional lines ($20 x 2 = $40) and $82.18 for upgrade fees and equipment charges. I called ATT billing and asked for my primary line be returned from $40 per month back to my previous $20 per month. Furthermore the new number was never authorized, used or activated, but still I was charged $20 per month. I made several calls to ATT with several pleasant but poorly trained representatives who often had significant language barriers.

"escalation" case ID # CM*******_*******.

All equipment returned, and I continue to be charged for two unauthorized lines. I am unable to reach anyone in customer service. This business practice should be illegal. All I want to do is explain the problem to someone who can resolve it. It is clear to me that this improper business practice and culture is being propagated by company leadership. How do we have "American" part of the name ATT?

Incredibly deceptive practices. BOGO offers on their own websites aren't honored. No one you talk to knows anything and that's if you even get anyone on the line. The promises they make regarding the BOGO Offer is that you will pay for the second phone for a couple of months and then your bill will be credited. THIS WILL NOT HAPPEN. Please, don't agree to this! You WILL pay for both phones and you will get the run around until the 90 days are over. We've been loyal customers since 2009 and we've witnessed the decline in customer relations and deceitfulness. Waived fees that are never really waived, promising to change your data plan free of charge only to see your bill increase by $15.00, now BOGOs that are never honored. I don't have any recommendations since we have been with them so long but I HIGHLY recommend that you do not sign up for AT&T no matter what they tell you. I have never written a review for a company and never filed a complaint. I was so mad that I filed an illiterate complaint without bothering to spell check, Now I owe $1,600 for phones that will have no service and I look like English is my seventh language...

ALL THE CUSTOMER SERVICE REPS DO ARE LIE LIE LIE. Been waiting on them to complete the repair all day once again and line tech still hasn't arrived or called.

Absolutely the worst company. They lie about everything. Worst customer service i have ever experienced.

Hot spot slow poor...going to pay the price to turn all of it in phone tablet hotspot...going to a different company...

This is absolutely the worst phone company you can choose. I cannot even get service in my own house nor anywhere in my town. Absolutely trash.

Our account has been wrong sinxe day one found out we were overcharged for last 4 months when we have an issue the csrs just hang up every time

SCAMERS LIERS FRAUDALENT BAD CUSTOMER SERVICE SOPHIA AND DALLAS. VERY DISHONEST THEY BOTH. TRIED TO DO A $500. FRAUD ON OUR ACCOUNT I WONDER HOW MANY PEOPLE THEY ALREADY. SCAMED IM GLAD WE FOUND IT NEXT DAY ALSO MARINA. TRIED TO COVER THEM. BUT PRISCILA SHE IS VERY HONEST PERSON. SHE HELPED ME ALOT THANK YOU PRISCILA YOU ARE THE ONE WHO DESERVED. 5 STARS. FOR YOUR HONESTLY PEOPLE. PLEASE. CHECK. YOUR STATEMENT. CAREFULLY. AND. ASK FOR RECIPS. AT THE TIME OF YOUR PURCHASES. DISTRICT. MANAGER. PLEASE. TAKE CARE OF THIS. THIS TWO. LADIES. SHOULD. NOT. BE. DOING. THIS. SOPHIA AND. THE MANAGER DALLAS. AT. GOODYEAR AZ STORE

Extreme disappointing experience. They provide 50mbps plan for $55 dollars and the internet I experience is less than 25 mbps. Stay away.

I signed up with AT&T as part of an AT&T staff offer whereby a staff member can have up to 10 lines, and pay only for the access fee for the first four lines, with the rest having no access fee. This seemed like a great offer, with the monthly total for each line coming in around $20 (comparable to many multi-line plans from other providers), so I signed up 10 lines of family and friends. This was when the nightmare began. We spent literally 30-40 hours on the phone, bouncing between employees who made so many mistakes that it went beyond a joke. It took over 2 months to finally get the lines set up and several people couldn't get their numbers ported and had to start from scratch. Then the bills arrived. Despite the fact that multiple AT&T employees confirmed the offer of the free lines, we were then told that this was incorrect and that every line had an access fee. This meant that each individual line averaged out at round $35 per line. After going through the hassle of moving 10 accounts across to AT&T, we have been completely misled in every conceivable way and lost days of time. What's more, every single time we've had to call AT&T, there are no records of our interactions, so we have to start from scratch with every staff member, wasting 30-40 minutes with each one before they handball us to someone else to start again from scratch. I've just spent more than two hours on the phone before being transferred to a department that gave me a message to call back during business hours! AT&T is the MOST disgraceful telecoms company on the planet. While so many companies are offering discounts and special offerings, AT&T is still charging prices from the 90s. Their customer service and record keeping is deplorable. Such a shameful, disrespectful, misleading, dishonest way to treat loyal customers!

Have had a defective phone for months. My first attempt to get technical support at the store I bought it from found them shoving me off to some 800 number searching endlessly for a human. When I did go into a store the deductible was stupid. Decided to live with it. The phone recently got too bad to use. I wanted to interact with a human, weigh my options and decide on either a new phone or just file a claim. So I went to a store where they politely took my name and put me on a wait list. 30 minutes later when I was called the agent provided me my options and said my deductible would be 164.00. Then signed me into a website I could have gotten to at home. It said the deductible was 225.00. So I asked the rep which was right. He pretty much dialled the 800 number in the store and I found myself trying to navigate to a human to ask a question. Ahhh. I finally said to the store manager 'how do i get to speak to a human!'. He hit a few options on the 800 number and had me put into a call queue. The option for this was never presented to me by the bot. When I finally got a human she put me on hold and then forwarded me to another queue for the insurance provider after I asked about the deductible and she did not know. Finally I got taken off hold and told that my deductible was actually reduced by 50%. Good news eh? 112.50. Had i filed the claim online they would have charged me double. Neither the manager in the store, the sales rep nor the insurance rep acted like they gave a damn about the inconvenience or the pooooor customer support. At one point I said 'this is horrible' to the rep. 'I feel ya was the response. This is not the first horrible experience with this company since I switched. If you care about being treated like you're the source of their income and appreciated this company is NOT for you. Run away screaming. My wife and I are switching services as soon as feasible.

WORST customer service ever today is the 3rd day straight that I call to get this issue resolved and every time that I have called I been left on hold for a long period of time and then hung up on. I been given false information, I been talked to like if I am stupid. Mater fact as I'm typing this bad review I'm on hold with AT&T customer service been on the phone for 1hr and 29 minutes someone picked up and I was put on hold without even being told as soon as the lady heard my reason for the call. I hate this I hate AT&T DO NOT recommend getting service with them like I said you are given false information, the customer service is the WORST! And let's not forget the hidden fees, Yup! They give you a price and next thing you know your bill is way over then what were obviously told. Cutting my lines and going with T-MOBLE NEVER had this problem with them of unfortunately for personal problems I had to leave them but now I can go back with them because this so call "company" is the worst, 1hr and 36 minutes and I'm still on hold.

You better hope that if you have a relative who dies and you need to cancel their AT&T service, that you have their password and/or the answers to their security questions.
I thought I had the password, but it had been changed. Talked with a relative and got a second password but it had also been changed.
After three different phone calls to their customer service, and two store visits, I still don't have it cancelled.
After the first two phone calls didn't work, the third customer service person told me that I needed to go to any AT&T store in the town where she had died to cancel service. Her town doesn't have AT&T store and the closest is 11 miles away, and I live at five hours away. Big problem.
Another call produce the information that it didn't need to be a store in her town just any AT&T store. Not true, it has to be an AT&T corporate store. I went to the AT&T corporate store, only to find out the manager was not on duty, and he's the only one with the code to change the password. I learned a little more with each contact. Not a single person in six interactions had given me all of the following information.
You need:
1. The customers account number.
2. You must go to an AT&T corporate store.
3. Call ahead, as the manager has to be on duty, 4. You have to have a death certificate.
5. They didn't say this, but I would bring proof from a probate court that you are the executor and a photo ID to prove you are that executor.
This should get you the ability to get a new password to cancel the account.
We haven't gotten that accomplished because guess, what I have a life!
Meantime days have passed and the bill has gone up and we haven't resolved the issue.
I am turning this over to a relative whose is also an executor.
Hopefully, with the above information, he will be more successful than I was

I'm a big fan of AT&T overall, and been a customer for many years. Usually enjoy visiting the store for account help and to look at the new devices. However, I won't be going back anytime soon - especially after my last surreal experience. Soon after entering the store, an employee approached me and stopped about 10 feet from me - he was expressionless - no hello - no "welcome to AT&T, my name is___, and what can I help you with today". He just stood there glaring at me as if I was in some sort of trouble - he actually looked angry about something, and he was menacing with his appearance and overall approach. A rather strange experience would be putting it mildly. I greeted him and attempted to step just a bit closer, and he took a step backward. I am a professional business owner and I was well-dressed, so I was having a difficult time understanding his version of 'social distancing' at 10-12 feet (the mask ordinance had been lifted months prior, and no one was wearing a mask.) This guy has NO business working with the public. I attempted to politely interact, he offered no assistance, and recommended that I call AT&T? I asked him for his name - he says his name is "Jeremy". I then left. A month later I went back to the same store and was greeted very professionally by another associate. After I concluded the purpose of my visit, I inquired about the associate named, "Jeremy" and described him. The friendly associate smiled and said, "Oh, that's EVAN, and he's a manager here... and EVAN has his moments" (What?!?) --- So, the bully lied about his name AFTER he treated me so poorly and unprofessionally. Truly a strange experience at the AT&T store on Woodruff Road in Greenville, SC! Good luck folks if you encounter EVAN -