AT&T

So our family decided to go with At&t because we needed wifi calling and we didn't have that with our provider. So ever since our bill has been up and down! My husband and I had turned in phones so they were suppose to take 10.00 each month, we'll they took mine away... not sure why my 36 months are not up! The other BIG one is charging us for Free phones... I got the Cyber Monday deal 2021 last year and they have been charging me for "FREE PHONES "! I called spent well over 2 hrs on the phone with them. I thought is was taken care of had a big credit and the cost finally showed up as a credit... But it doesn't end there just got a bill 7/14/22 and they took the credit off of one of the phones! So then my mother in law needed a new phone so they had a special 2.00 for a samsung 136u so they credit us 4.95... so now that stopped So now I have to call them again and explain everything! This is RIDICULOUS! Photo shows only 2 credits when there should be 5

They will lie to you just to make a sale then do the opposite. The took a functional phone 4 months later says it won't turn on. Now I'm forced to pay over thousand dollars for a phone that I didn't need on a buy back promotion. No one is trying to make it right. I've been with them since sun TV was in business. I will be dropping them for poor customer service, lies,and deceit.

On 8/27/21 out neighbor decided to add internet. The att box was in our yard. When hooking it up the tech cut our service. My son is home on leave after year long deployment. He just wants to play online video games. My wife went and told the tech who was still next door. He said he didn't do anything and left. Now they can't get back until next week to repair it. My sons leave will be over. When it told att this, they don't seem to care. I guess they don't care much about the military. Switching service as soon as possible.

Be prepared to be on hold for at least an hour and a half and then still basically get no help. If you're an elderly person, forget it! They hope you'll just get frustrated and write the check. Stay as far away from them as you possibly can.

I have liked my actual phone service, however customer service is so bad if I could give them 0 stars I would. I don't know if they need more training but I called and and they messed up my whole account when I just wanted to upgrade. Then my bills changes the next day to $100 more. They start adding all sorts of charges that don't make sense. Avoid getting AT&T at all costs. They do not give a crap about their customers..

I signed up for a new account replacing cable and internet. The rep advised I would get a $200 credit for a new account. Instead they offered me other services which I didn't want. After complaining to lower management with no results. I mailed a complaint to Executive management. I sent certified to the Dallas corporate office. It was received. I never even got the courtesy of a reply. Don't try to call. You'll just get bounced from one person to another! I'm probably going to find a carrier who does whet they promise!

I went to the local AT&T store in Midland Park with my dead iPhone and assuming I would need to get a new phone and, of course, pay more per month (isn't that what always happens?). Surprise! Store Manager Alex K. Cleaned a wad of lint out of the charging port and lo and behold the phone came to life when he plugged it back in.

He could easily have run up a new sale and make the usual commission. But, he is an incredibly honest fellow and was more interested in helping us than making a commission. Kudos Alex! And thanks. We definitely will be back to upgrade in the near future and highly recommend this AT&T Store and Alex in particular.

Worst company I have EVER dealt with. There has been a hole dug in my yard for over 2 weeks with exposed wires. I have called and spoken to at least 30 people about the damage and potential safety hazard. No one has come to fix it or called to let me know when it will be fixed. I have been told several times the situation was escalated, but nothing is ever done.

We have two No Solicitors signs. Yet, that didn't stop the young man from knocking on our door. I told him he had nothing to tell me and get off my property. He was obviously trained to ignore our signs and break the no trespassing law. I've never been a fan of AT&T. Today didn't change my mind.

I won't using this service provider again. I don't recommend it to anyone wireless is slow. Their fee higher than other.Over charge. They liar to get you sign up. Then you stuck with the plan. Be careful. Thank you

At&t is nothing but a bunch of rip off bastards I've been dealing with them for over 5 yrs now every promotion they have they lie about it they've been charging me for a basically new phone I traded in they give me 350 instead of the 800 they advertised this time they also have the done me wrong on several other promotions I'm thinking about getting a lawyer to sue for false advertisement. This thing made me give a rating it's making me give at least 1 star at&t doesn't deserve that I would give them a 00.

I am writing this review about the service I received today. My services were suspended and there was no other option to restore my service for one day until I was able to make the payment. I have been a customer well over 15 years and advised the rep that my 16-year-old was home babysitting her siblings. Still nothing. So now I have to wait until I get home after 5 to communicate with my children. ATT is ridiculous with their high prices and piss poor service. I am outraged that nothing could be done but give me an I'm sorry excuse.

DO NOT GO WITH AT&T They are big time scammers, they take 2 hours to answer their phone or don't answer at all, their online chat is a joke, they only will speak to you if you want a new plan, and are very rude, every agent is completely stupid! They tell you one thing and lie! I accidently made a payment from my bank to them that was suppose to go to the company below, my bank said they would refund it in 2 days. At&t after 2 hours of holding, said I would receive a check in 3 days, a week later I called because no check, they then said oh you will get it by Thursday, 2 weeks later still nothing, called again on hold for hours. Then was told oh it will take 2 months to get that, stupid me I should have let my bank dispute it in 2 days. The agents are so incompetent there they all need fired. I quit their services 6 months ago because of this, and they raise their prices every month also. Go with google fiber. 9 years and they never raised a price.

Very disappointed that I moved to this network. I would conclude that less cell tower compared to their competitors in our area. I had not encountered a full bars. The most I can get is two bars. I wonder why! When I drove to visit my friends house, there was no signal. If you're in am emergency to call your love ones, you cannot rely to use AT&T. My regret is porting my line and I should stayed with my previous network.

I have had the worst customer experience with AT&T and their claims department. I went without a phone for a week spent hours on the phone going back & forth between the two. Was sent two phone by their mistake and then sent a down grade. I was told can't wave the deductible fee and I will continue to pay for an iPhone 12 even though they sent me a 11. I pay over $300 month never been late on a bill but as soon as I pay these devices off with be looking for a new company that knows how to treat customer right and fix their wrongs. This is completely taking advantage of people who pay our hard earned money to do business with them.

I don't even know where to start. This company is a joke. They make promises they can't keep. They change your plan without informing you. They can't get your bill right. EVER! I have only been with AT&T for 6 months and I have to call them at least 3 times month take the correct something on my bill. I have had to file two warranty claims because of faulty phones. When I filed the claims I was told I would rather new phones within 24 to 48 hours of the phone call. One phone took 6 days to get to me. On day 4 I was told by a technical support manager that I can track down the phone, find the UPS truck and go get the phone myself two states away. Now today I'm dealing with the same issue today is day 2 and the phone hasn't even been shipped, after I paid the extra money to make sure I received it within 24 to 48 hours. As of right now they are telling me the they they can't do anything to help me.

Date of experience: November 08,2022

The company that you contracted to do the fiber optic installation cut our cable, right in front of our house. They showed us where it was cut. You would think that ATT could patch the cable so we could have some sort of access, but nothing has been done.
There have been absolutely no ATT trucks in our neighborhood!
We can only hope that you don't expect us to wait until our entire neighborhood is done before we have access. We know that over thirty households have been affected.

We lost Internet and TV at the start of the outage on December 15 at 10:20 AM. And today, is December 18 10:36 AM, so we are starting our fourth day without television and internet.
The crew that was installing the fiber active cable also cut a gas line down the street forcing a police and fire call out. So maybe we should tell people good luck and to buy a VCR.
My son works from our house and lost a days pay found another place to work. There has to be some sort of help available!