AT&T

I was on a call with an agent in late March 2022, and she was very kind and helpful. She set me up with a new wireless agreement that allows for two lines. I am now being charged MUCH more and no one is willing to assist me in getting the transcript or recording of the call between her and I. The guy I was talking to said I was not allowed to have a recording or transcript. I was transferred to a different department to find out that the guy I talked to told this new lady that I just wanted to cancel... I corrected this and the lady told me she would transfer me to the proper department to give me the recording. It was a dead line. I am so upset with how they are tossing me about and not allowing for proper resolution. All I was offered was a one-time credit of $20... What a disgrace of a company.

AT&T lied and is now attempting to take our money. We asked if we could move our service to NY and they told us we could with no charge, to just take the equipment with us. Well, they lied, when getting to NY we attempted to get internet and found out they don't service our area. So we found a service here that can, so we wanted to suspend our service until we got back to Florida. We were able to do that with the internet, but for the streaming service, they want to charge us $180 for the equipment. They never told us anything about this when we signed up. We had them check many times, giving them the address up north just to be sure. They lied! They are NEVER going to provide us with anything again.

So online it says I got fiber internet it's available in January, they said I wouldn't be mailed for over a month! Well didn't even have service for two weeks and it kept buffing, well I found out I wasn't getting what the guy promised me! So I went with another company and I was told they could mail me a label that the mail man could come pick it up at my house! It's almost June and still have not got label for ups or fedex to come get it! They did this for my x mother law! Why not me? But they sent me a final bill for equipment! I call the number and I can't get through! I am sick of bussiness telling customers them what they want to hear and not following they! It's bad bussiness! They need held accountable!

Not only does this company over charge for service. But if you transfer service to another company the will charge you for a full months service. They are not willing to work with anyone about these charges! Claims its their policy. Absolutly rediculous. There are better companies out there! Do yourself a favor and stay away from AT&T!

Have two accounts and billing on one late and billing on 2nd acct a credit. ATT could not get billing correct. After many attempts, cancelled service. Monitor their calls as well at customer service bec the notes do not always get into the system.

I went into the local AT&T store to get help with my phone. They refused to help me and lied to me about why they couldn't help. I went to the next closest store and was able to get a little help. Huge hassle and rude people.

Good luck getting your AT&T prepaid phone unlocked when you are first eligible – or EVER. They just don't do it, even though they have "pledged" on line to do so. (Google: "CTIA and AT&T", to see the pledge unless they've taken it down by now). The pledge has been well-hidden on their own website. During your trials with customer "service", you may be told such things as "cannot find that IMEI number, enter your request again" or "you need to call the manufacturer for the unlock code". Your only hope to EVER get it is to file an "informal" complaint on the FCC website. Almost immediately, you'll get a robot E-mail from AT&T promising to "assist with the problem". In about 2 weeks, you'll finally get the unlock code "obtained from the manufacturer". Too late? Too bad! Based on my experience, AT&T either lost the code or failed to record it to begin with, as they never intended to unlock it – part of their business plan, I suppose. As I said – Good Luck!

Will lie to you to get you to use them.
Traded in phone and was told it was eligible both on the website and a customer service rep. Now being told the phone was not eligible and they never contacted me to let me know. They kept my phone I traded in and recycled it!. Was told I would be getting credits for the trade in but never saw them. Now I'm stuck paying full price on phone for 3 years. Never again will I use them.

I've been with AT&T for over 20 years and i will never change! Great price for a fail package which I have had for over 7 years now and they still outperform the others!
My suggestion to the others with bad reviews is read the fine print! ITS A CONTRACT!.
If your bills is due and you haven"t received it, CALL THEM!
I've had situations, but really... if you look at big picture, simplicity and connivence = Satisfaction. And NO, I do not work for them and I am not in any way, shape or form related to or know of anyone who works for them.
Just hate to see bad reviews from "some" ignorant, self serving peeps...

The service has been down for over a week. Customer service is horrible the service is horrible no one knows nothing and they lie about when the service will be up and running... So irritating I'm looking for another service provider this is ridiculous.

On Friday 1/15/22 assiciate added a higher plan than what was stated to me. I was a new customer and the manager didn't have the balls to come out and speak with me. He put my complaint off on a new associate.
Be careful with. AT&T. They are snakes!

I was in Store AC3J, 464 Grapevine Hwy, Hurst, TX on Tuesday 8/30/22 to replace my flip cell phone that I misplaced. Hannah W. Immediately greeted me and began taking the information. We have been Southwestern Bell/AT&T customers since 1956. I am 87, and Hannah was so patient and helpful to me. Any questions she had, Leslie was right to explain and be helpful. I was impressed!
Please express my appreciation to both Hannah W. & Leslie. I am blessed and grateful.
Ann Kelley *******418

The customer service online is too bad. I found there was Multi-Device Protection Pack - Insurance $25.97 and Multi-Device Protection Pack - Support $9.02 on my bill at the early 2018. I don't need this protection pack, and asked the customer service online to cancel it.

I was told the Protection Pack will be cancelled, and there will be not such fee next month.

One month later, I found the Protection Pack totally $34.99 was still on my bill and was still charged. I asked the customer service online to cancel it again.

I have asked the customer service online 3-4 times, and every time I was told the Protection Pack will be cancelled, and there will be no more charge.

Today, I checked my bill, and found at&t had still charged me this Protection Pack.

While I've admittedly never been a fan of phone company ads, the ads this company makes put me off so much that I would never want to buy from this company to begin with. The foam finger one specifically comes off as condescending, nonsensical (& not in a charming or artistic way), & overly confident, & on top of all that, really seems like AT&T's attempt at ripping off Progressive's Flo.

I do not like ATT at all I wish I had investigated more thoroughly before connecting with them. They transfer you so much I'm afraid all the transfers will lead to sending me to a scammer who then gets all my info. SO SAD

AT&T finally told me they would send me a replacement wired DVD receiver, it came second day air however instead of a a wired DVR receiver I received a wireless receiver. I called Tech support again and told them my problem. I was on the phone for app. 1.5 hours and was told a tech would bring me one and install it on the 25th and this was the 19th. I didn't want to wait that long since it doesn't take a rocket Scientist to install a receiver. I then called AT&T customer Service to tell them I wanted it sent next day air. After nearly an hour and a half they finally consented to mail me one and I would receive it on the 21st. I hope I am lucky enough to get the correct receiver this time. Rotten service!

This company is crap. Sold us off without even a letter telling us. 13 years of service and this is how you treat your customers? Beware of this company! They sell your information without your permissions!

I tried to switch to ATT. They set me up fast and mailed the modem but the technician didn't show up. I stayed home all day. Then I called and they said be home the day after and we send someone between 12:00 and 4:00. I stayed home and they didn't send a tech. They are very incompetent. Please please don't switch to ATT

Lindsay was very helpful! Very knowledgeable and helped me with my purchase in store! I am very glad I got to talk with her because she explained everything clear to me and helped me understand what I was doing!

Has no wi-fi to any of my devices even though the modem is showing green with the wi-fi. They like to send me new modems as if they will help but they only last 2 weeks then they have to send me a new one. Everytime they send the wrong one before they send the connect model of the modem.

The road I live on has Fiber unit at the entrance. The fiber goes down the connecting road to feed housing areas to the east of my house. Fiber runs halfway down my road and then feeds into the housing area to the west of my house. No one on my road has Fiber. No option to request fiber to my home. I can get notified... they've already bypassed my road. Waiting for a nonexistent notification is ridiculous. Who can I speak with to get this resolved.

AT&T discontinue service saying that you have violated the rules though there is no violation. On 11th Jan '16, they said, "You should not call two person at a same time" also they haven't provided any number for the same. Today, they are saying, they've informed me the reason and the reason was same but they didn't give the number, now they are giving me the particular number and reason. Really disappointed and two faced of AT&T.

Been with them 5 years with their cellular service and i never been disconnected, well i fell on hard times couldn't pay by the due date is due to get paid june 8th and they turned me completely off. I can't wait to switch t mobile said they will buy me out