AT&T

A few days ago I visited my local AT & T Store (Rainbow City Alabama) seeking remedy to a technical issue I had with a recently new cell phone I recently purchased. Sales Consultant, Ms. Eymi Zelaya asked me if I needed some assistance after I entered the store. After explaining my dilemma, Ms. Zelaya told me not to worry and that she would have my new phone up and running in no time. After a short while, Ms. Zelaya was able to cut through all the red tape with AT & T's Tech Support and got my phone operational. During that time, Ms. Zelaya never got frustrated with me asking questions, all while keeping a smile and maintaining her professionalism at the same time. There was a moment or two when she did consult the Store Manager (his name escapes me) to make sure she was on track and he was very cooperative as well. Finally, you're very fortunate to have Retail Sales Consultants such as Ms. Zelaya and Store Managers like the gentleman on duty at that time. AT & T forever!

When I decided to give AT&T TV and Internet a try I was offered rebates if I place an online order. The rebate was for $250 on a debit card. After I placed my order AT&T only issued a $100 rebate. AT&T did a switch and bait. That's not a good way to keep customers. We will tell our friends and family not to trust you.

Man if I could say a bunch of bad words I would say every single one of them on this review.
To: at&t (predator)
From: X Customer (Prey)
I was very happy with my lines from MetroPCS and you guys came saying "we will give you a lower bill then metro and better service" in reality all you were trying to do is give the $#*!tiest service and sharge a ridiculous amount of money and s***** service. Wow! You guys prefer quantity over quality. You know what! Up your $#*! at&t NEVER AGAIN WILL I FALL FOR YOU GUYS! ILL BE SURE TO TELL EVERYONE I KNOW TO NEVER F*** WITH YOU GUYS. My bill went from $170 all the way to LISTEN TO THIS $380 I never paid late I never added anything I never went over anything is just that stupid att decided, that it was time to start charging me more. You guys suck real bad I regret everything and I'm sorry MetroPCS you guys were the best I've ever had.

Manager answered all my questions even when I thought I was being annoying he was w a smile not bothered at all. He looked concerned and wanted to help. He fixed my problem and helped me lower my bill. He needs to be promoted to something higher than manager

Very bad attention they make fraud they offer you promotions and then they want to get more money and contracts that you have to be with them until you fulfill the contract the worst line in which I have been.

I give them a star because they answer my calls but the service is the worst, they lie to you, they charge you for services that they do not give you and the reimbursement is blatantly stolen. I do not understand how they have not yet been sued for defrauding customers. That company should be fined and closed for the good of others.

I had an installation appointment for May 6th from 10-12 and no one showed up, not even a courtesy call and I took time off of work. They rescheduled for May 7th, 12-2 and once again, a no show with no calls. So I canceled abs spectrum hooked me right up with great customer service. If I could give less that one star to AT&T I would. If the most pathetic company that I've ever dealt with.

AT& T is doing a good job with customer service. The only thing is we seem to get a lot of bills from them. We have two separate bills for our business and one for home, I wish they would have one bill for business but they said they cannot. We received our $100 Visa rebate from them with no hassles.

We were lied to by a phone rep. Increased our bill by over $100.00 per month. Took four hours on phone to correct. The changes that had to be made to correct bill resulted in our installment plan being cancelled. They billed us for the balance of the plan. We were not told about this in advance. Do not do business with AT&T wireless. They are criminals.

Internet doesn't work outage almost for 2 month, No one's at call center would like to resolve issue and AT&T informed that the technician can come to fix the problem in 5 days, since 03/25 and they will send the technician I keep calling hey saying the outage is done but still the internet is not working and today 06/01 and they didn't sent anyone, this is ridiculous and it is what they say to their "valued customer", fake commercial, they do not provide a good service and they don't care if you need the internet to work remotely had to go to Starbucks to work from there. Be careful when choosing this provider, you can be very disappointed.

The website is such a mess... not so user friendly... I did an upgrade of my line and my account was immediately charged. Since the website defaults to a 64 GB iPhone, I only realized later. I needed to change it to a 128 GB phone. I couldn't. Was asked to wait until after 4 hours to cancel the order. Which means I will have to re-do this order.

I have tried for days now to get my bill taken care of, and they hang up on you if they don't like what you have to say. You go to the store and they can't help you with the bill, you get told you have to call in. Absolutely the worse company I have ever dealt with. We have tried to add me to the bill, to be able to make changes to the account for months now, and still can't get me added. Ask for a supervisor and you get put on hold, then told the supervisor will call you back, and doesn't. It's all BS with this company and trying to get a bill fixed that they screwed up in the first place. What kind of people work for this company?

I called this morning about my Mom landline for repair. I had to speak to 6 different people and stay on the line for 45 minutes before I spoke with the right person. I'm still not sure the problem will be resolved. She has had the same problem before. And its still not resolved. Can you not do better than this. My Mom is 92 and lives by herself. She needs her phone.

I have to call them every single month. They say they'll fix the problem and the next month I get a bill with the problem not fixed. They say they'll call you back. They don't. They never do anything they say. And English is obviously not their first language. Sometimes I have to hang up
And call back just so I can talk to a different person I can possibly understand. And plan on spending at least an hour on the phone when you call because you'll have to be transferred to several different departments before you get to the right one.

Quoted $179/mo plus tax get bill it's $249/mo plus tax. Sales agent lied about options and cost of options. Customer service continued to give misinformation and over charge my bill. I have to call and spend hours on the phone to get my bill corrected every month but still have to pay the $249/mo. The phone service is not worth the bill. I would have stayed with Verizon better service and customer care.

If you have issues are a situation comes up and y need help with arrangements are extension no good agents they tell you anything not secure your account I hv been a customer for over 20yr and was treated like this and was only asking for one more day

Very poor service, internet drops 3 or 4 times/day, maybe more. They also increase you bill $3 to $5 per month. When you call to complain, they decrease the rate as if they are doing you a favor, they wait 1 month then the begin adding the $3 to $5 per month again. They also tell you your equipment is outdated and you need new equipment, they give you a number to call for the new equipment... that person wants to run a test. The right hand does not know what the left hand is doing!

This the worse company to deal with in terms of customer service. I was with the company for years and when I tried to leave they made it almost impossible to switch my phone to the new company and then after I left they did not cancel my service and charged me for a extra month. When I refused to pay the put it, they put it on my credit report and called me continually for $57. I disputed the charge and they still kept it on my credit. I finally just paid the amount to get rid of them. Don't use this service you will regret it! They suck!

Rohan in Albuquerque, NM signed myself and my family up thru fake promotions that we now know don't exist! Promising our bill would be under $50 a month each and now AT&T FirstNet are telling us that the rep has no idea what he's talking about and that the promotions that weee asking for don't exist! Beware of this guy!

I'm dropping calls from my house and I can't even download emails on my phone and I have an unlimited plan with AT&T. I am not in a rural area but I can't get decent service at home. I have to use Wi-Fi just for phone calls and heaven forbid I need to send a picture as a text message to an android phone. That cannot happen at my house. I literally have to leave my house and drive down the street a ways before I can send an attachment to an android phone.

I am so frustrated with AT&T's CC. If you are deaf or hard of hearing it's a real problem. It often skips over what's being said, that is difficult to understand, and frequently just gives you jibberish! It is an insult to those of us who are hard of hearing. It just shows that they don't really care about assisting the deaf or hard of hearing; we obviously don't matter.

The customer service is a joke. No one speaks English and no one wants to help you. For 3 days now I been dealing with a phone that all of a sudden has no service and nobody knows why. I been to the store twice, talked to 4 different people there including a manager, and talked to 5 different people from customer service including 3 managers and my phone still is not working, and has not been replaced. A phone I have a warranty on, a warranty that they have tried to deny and charge me for. I filed the warranty and paid for express shipping for a 2 day delivery, now the tracking number says it won't even be shipped out until a month from now. I am so aggravated with this company. This is very unprofessional and wrong. I will be canceling my service!

I got both phone service and home internet service on October 10,2022. Let me tell you that this sh*t is horrible. I blame my self for letting the AT $ T representative, who was located in the Target store, talk me into getting this sh*t. I should have read all the reviews first. I should of stuck with t-mobile for my phone plan I also should have stuck with Xfinity for my home internet. I was trying to be cheap and I regret it. I can cancel my home service but the phone I cannot. The people do try to help when calling in, which is a plus but no matter what they try and do THIS SH*T SUCKS.