AT&T

They tell you your 3phones will be one price of 178 with taxes and fees then u get your phone bill and its alot higher then they said stay away from this phone service its all lies

I started new service with them, well, I ATTEMPTED to start new service. My Internet Box wqs sent to the wrong address and I have been calling for 3 days to get a replacement! I had them once before and you can never log into your account. You have to call overseas and they can NEVER help you with anything. They always tell you to wait 2 hours and then try again. At&T GET YOUR ACT TOGETHER! YOU ARE A MJOR PROVIDER! If your overseas market can't help your customers FIRE them! Just ridiculous!

I had to file with the BBB after getting nowhere with ATT customer service and Kathleen Bowles SR. Manager puts on a good show of words and acts like she cares about customers and customer service and it was all a front. She talked so much about good customer service and how we need to get it back. Well I then send her a follow up message with record that I had and she asked for. No reply. I then I had to send more than one message to even get a response and by the third time it's unprofessional and rude. It didn't give me any reassurance she was true to her word. All the talk about good customer service and then she didn't end up giving it. You have to talk to numerous people to even get someone professional who can comprehend your issue. Att has drastically declined in customer service and they are not centered around their customers.
Employees in stores will be FaceTiming and texting and not even helping customers and then you have management who hears this and brushes it off. Northborough Massachusetts store to be exact. That store doesn't even get a 1 they are so bad with customer service and unprofessional. These are the people who are representing AT&T.

My iPhone 13 Pro was stolen and I contacted AT&T the same day and they automatically get things rolling. They instantly transferred me Asurion to get the bar rolling, and I instantly thought it would be trouble from there on out due to the insurance company past reputation. Once I was transferred to Asurion they were very polite and within 15 minutes of the call I had a claim created and a case number with a promise that I would have a phone the next day. The next day comes and I go through a couple phone calls back-and-forth with AT&T that I wasn't proud of however, at the end of the call I was promised a delivery time within 12 hours of the call end. Three hours later, I receive a call from our rep, staying that they will be to my house within 30 minutes to deliver and set up my device. I was approached by Milly who set up my device within 15 minutes and had everything working and good to go. All and all despite the ups and downs within the last couple hours this was a great turnaround and less than 42 hours from losing my phone I had a replacement. Thank you AT&T you rock.

So I'm working from home as I do and every $#*!ing time AT&T comes out and simply opens the door to this box I lose service, today was no different, a tech is out to place (BSW) buried service wire opens the box I lose service, the tech said I can't put you back into service unless I have a ticket what mother $#*!er, so you AT&T tech can take me out of service by accident but can't put me back into service on purpose….

AT&T has some big BALLS, they gave me a commitment of TUESDAY JUNE 28, they got me all the way tucked up. Someone will be out tomorrow between 8-12pm, and since I have to take the day off I want to be compensated, and to make things worse a manager came out to look at this mess and said there is NOTHING the matter with this box……The $#*!ery AT&T the $#*!ery.

So now I have to take an unscheduled day off

My AT&T Family, I need a phone number of the VP, CEO, etc. Please and thank you AT&T SBC SNET Retiree Social Site

Worst nightmare with At&t crew, they left the fiber in our driveway which needed to be buried in the ground.
We requested, that account not to be conected, if they cant bury the cable in the ground.
The crew promised to be back and bury the wire within two days.
It has been two weeks and the cable is a hazard for accident to happen, on top of all this we have a wedding happening in the house.
No body in customer service is ready to help.
What are our options.
We are in desperation, and stressed.
No one is helping in AT&T.
WONT RECOMMEND AT&T TO OUR ENEMIES EVEN.
WORST CUSTOMER SERVICE. HAD BEEN ON PHONE FOR HOUR AND HALF. (ON HOLD). WHILE THEY CONTACT STAFF.
POOT AND POOR
Pinder Gill
*******983

Terrible experience, don't go to at&t!
Scam!
Traded in almost new iPhones and did not receive the credit!
Called customer service many times!
No result!

I have had multiple problems with them. I've had service for 30 years. My first run in was UVerse. I canceled service and they continued billing for 2 months. I was out $600. I contacted them and they said they never received the equipment. I gave them the warehouse ref number to show that they did receive. All good check on way even gave me check number. No check. 14 calls later and still no money. Each time they said they fixed and money on the way. My wife said they just are trying to wear me out and I'll just give up. She was right. I got tired of wasting 3 hours each time trying to rectify their stealing from me. Second problem. My wife and I had watches with lte service. I had mine for 2 years and hers 3 months. I would miss important calls from my watch number and didn't understand. I tried calling my number and got a message ' You cannot complete call because the voice mailbox is full'. Hold on My watch doesn't have a mail box. Tech said the same thing. This happened 4 times and 4 times AT&T fixed it. Well here I am again, no service. I'm paying $30 month for 2 watches with no service. I get so tired of always calling in and wasting time on the same old thing. I've paid for how many months with no lte service on my watch. I called in to cancel service on both watches and they try to gloss over it like it's nothing. They ask if I really want to cancel. I said sure, I save $30 a month for the same service which is ZERO. I couldn't give my watch number out anymore because I was getting too many complaints that they couldn't get through. 30 years of being a customer and this is how they treated.

I was with Verizon and extremely good cell service. At home I couldn't tell if I was on my home internet or Verizon 4G. I switched to AT&T because they said they can give me the same service for less than half the cost. They cut my bill from $140 a month to $70. I told them I need the exact same service I was getting from Verizon and they said they can do that. What I got is spotty service and they have a limit on how much data I have. They reduce my data when I run out of the higher quality data. Even their highest quality is mediocre at best. When the 5GE icon comes on I have no internet and can't send messages. I do Uber and need a good signal everywhere. Many times I have to drive to another part of the city to log in. This has negatively affected the money I can make. There are dead areas in the middle of the metro area where the signal should be really strong. I really regret switching to AT&T. I often get their super low quality 5GE when most people are not online, like after midnight or at 2am. Where I live I also never get more than 2 bars of service.

Once again, AT&T continues to convince me that I made a bad decision by switching from Verizon to AT&T. I was continually having calls - important calls - blocked and sent to voicemail and nothing I did changed it. Went online and discovered that AT&T has a call-blocking app they had installed (without my permission) on my phone. I uninstalled that but the blocking continued. I went to an AT&T store to fix this and replace a malfunctioning Otterbox case I bought from them. They fixed the blocking issue, but were not willing to refund or replace the screwed up case - saying I needed to take it up with Otterbox or their main store on Louisiana. I had to fix the problem of a bad case THEY had sold me. WOW! Once again, great service! There is so much more I could write about - deceptive and untrue sales claims about monthly savings, etc. And I'd like to mention, I have had more dropped calls in the year I've had AT&T than in the 40+ years I was with Verizon. That is a Fact. So why did I switch? Bad decision. They suckered me in with a "free" phone which actually turned out not to be free.

In this day and age that the AT&T website to be so cumbersome and not even accomplish anything. Switching provider for sure

Had a intenet technical issue. Literally spoke with over 40 technicians from 8am to 7pm on phone constantly. I have been placed on hold for long wait time. Connected to surveys instead of proper department. This place is a joke. They have no organization and the resps are completely unknowledgeable had to cancel service and go elsewhere. They split my internet to 2.4ghz and 5.0ghz which made my secitruty cameras not work. And had no idea how to remove the 2.4. I have NEVER experienced such incompetant, unproffesional reps in my life. American customer service has been ruined by foreign out sourcing. And this is a prime example

I've been on hold now for 2 hours and 49 minutes and I'm still holding. I guess my time means nothing.

Dont go dont waist your money & your time - i went to one branch in 16 state st chicago - the manager erica offfff want to sell regardless your position or situation, never inform you about how much it cost per month - you will chock when you go out the store then she will hidden & disapear to solve your issue - you will stay on hold from 8am-8pm minimum 3 days to find anyone can help you - this erica lier not proffessional not deserve to be a trinee
Everyone i know complain from thier service - be awayyyy its a sham company

I was going to Mexico and told the ATT support to not allow any of my lines to be charged for international calls, and requested none of the lines be able to take or make international calls. 1 month later, I receive an extra $100 additional fee for international calls to my already inflated bill. At this point, I begin the many calls (2 calls a day for over 2hours wait) to ATT in attempts to rectify the false charges. I was given phone numbers to unified *******085, which led to the ATT automated system hanging up on me every time I called. Another time I was told that there is an International dept that can assist me, and there I was also told they have placed a claim but I never heard back from them. I called in for a few more weeks, until finally after many threats to call my attorney, and creating a class action lawsuit, did I finally get told the money will be refunded. I am still waiting for the money to be refunded. My advise if you are considering ATT is find out how much your time is worth, and forfiet all of it to ATT because that is what you will end up doing if you have the misfortune to become their customer.

At@t has great service as far as never with out service any where. Customer Service in the store...lack of sharing the entire details. My last purchase kept me in the store for hours with returning 3 times due to lack of communication. The gal in the store Desiree in the Victor location is kind and seems to have a great knowledge base she tried very hard to be helpful and could not have been nicer.
Where they lack is sharing with the customers what they need to do resulting in many trips to the store. I have multiple phones on my plan and I purchased three new phones right before Christmas two to give as presents and they shared I had to return the old phones...not telling me they needed to be reset. When returning the phones one my grandsons he had changed his email so they could not reset the phone. They were not in stock on one of the phones originally purchased...resulting in another trip to the store...Trying to prove I was my self though I knew my pass code and had ID was a nightmare and quite frankly rediculous. I have been with AT&T for over ten years had I known what this purchase would mean regarding time I would have most likely gone with another carrier. I pay 300.00 monthly for 5 phones.
Most of this is lack of appropriate training, a lack of consideration, and AT&T in general lacking in true customer service.
When sharing my experience with AT&T customer service they had a lack of understanding what or why I was even calling them for...again poor customer service and he could give me a 10 dollar credit. Honestly lets break this down I have pd over 30,000 for phone service in ten years... I will not be renewing in 3 years as my commitment to them means zero. Ot ten dollars...please get the details and know that they could care less about your experience!

I have been with at&t since before they were at&t wireless and they weren't that bad at first but Now they Suk really bad I have been trying to get through to C S all day and no luck so they can F off and die I will be leaving ASAP.

The AT&T Kiosk inside BJ's wholesale club is not what the claim it is. I am in the store trying shop when a representative stopped me starting off friendly and making a great sounding offer-if I switched to them. While politely trying to walk away from them I said their has to be a catch to get a reply "no catch" if their was a catch BJ's would not allow us to sell in the store! Well guess what, that statement was wrong. Even after my hesitation the AT&T representative was super pushy and against my better judgement I ended up reluctantly hearing them out. I asked multiple times if I can change my mind and he said yes anytime within 30 days. So I left the store very uneasy about my choice but knew (well according to the representative) I had 30 days to cancel if I changed my mind. I decided I wanted to stay with my current provider as I am happy with them and getting more benefits than I would if I switched. I went back to BJ's a few times to find the kiosk empty and no AT&T representatives to talk to. I then remember them saying you can go to a store if i needed help. Well it turns out, the promised 30-day return policy is a joke and is basically a complete lie. Trying to get any help or any correct consistant information is non-existant. One store told me I had to go back to the Kiosk at BJ's, another store told me to call customer service.I tried calling customer service and was told I they cannot do anything for me and I cannot return the phones, despite what the AT&T representative told me. I got the run around by being told to go to a store then back to the kiosk and to an extremely unhelpful customer service representative that refused to put me through to her manager. Now I'm stuck with these phones they are saying I can't return, and i am feeling forced into a service i do NOT want. I have never dealt with a company that provides such false and misleading information.

I had reached a point where T-Mobile's customer service was just awful so I decided to move over to AT&T. I went into the AT&T store in Lacey, WA and talked to the store manager. After a lengthy discussion what I had learned is that my monthly bill would be around $150 per month. This is the third month and I have yet to see a $150 monthly bill... the first was $271 or so... the second was $440 and the third is $312. I called in to talk to Customer Service and after talking to the front line person I was transferred to another group that custormer dealt with loyalty and was quoted chapter and verse from the AT&T bible of how not to impress customers. After talking to this person and not having her understand my point I asked to speak to a supervisor and to date I have not received a call from an AT&T supervisor. If I had understood how AT&T does business I would have never gone over. My suggestion is not do business with AT&T... go to Tmobile or verizon. Any one of the others are better than AT&T.

I recently went to get another phone for a line I had being paying for for 4 months when though no phone was actually on the line I listened to the at&t sales person and my phone bill ended up being 200 dollars more than my regular bill and I'm being told nothing can be done because the at&t representative didn't leave notes on why I shouldn't be charged for things I was told I wouldn't be charged for during the sale so how is the customer responsible or held accountable for bad customer service

Their sales people are sweet talkers and full of lies! I left my previous and now current phone service provider because I was promised a cheaper bill for the same features. I gave my phone as a trade in for a newer one. A week later, I get a phone bill for $135 with charges I wasn't aware of and wasn't told I would be paying for the phone for 3 months and added services I didn't approve. I immediately called to try and get my phone back and cancel service. The sales person would not answer and I was told it's at the warehouse. So I had to pay a restocking fee when I gave the phone back and I'm still without my phone. I had to buy another phone and restore my previous service. I sent a dispute letter and it took them weeks to send a letter stating the charges are valid. How? When, I turned the phone in and canceled services within 14 days? This is pure greed! You can't charge someone for future services when the services are no longer active. A complete waste of money, time and energy. Their customer service can't provide a valid reason.

I will return services and NEVER get them again...
Hustled me big time went from an internet bill of 18$ a month to 334 $ and slow $#*! service they are full of $#*!...

I ordered 2 phones online AT&T charged me 143.63 for the taxes on the phone. I paid and was emailed my receipt. The next morning I received an email the order had been canceled because they couldn't prove who I was and my payment would be refunded. They told me to go to a brick-and-mortar which I did. I again ordered the two phones and again paid for them after the agent called and had the $1050 bill they were trying to charge me for the phones I already had before I moved to AT&T. Now I had to pay my phone bill plus the 143.63 again even though I did not get my phones online. They claim the new 143.63 is for a phone bill and not a recharge for the phones. My emails from them say differently. I started by calling customer service who read from a script, transferred to the manager who read the exact same script, transferred to the supervisor who acted like I wasn't talking to him in chat, and disconnected. I filed a complaint with the FCC, AT&T office of the president called me and said the exact same thing as the first call to customer service. No one is willing to listen or look at the emails sent to me from them. I was forced to pay the 143.63 or come up with close to $3000 to pay off the phones I had just signed a contract with them so I could move to another wireless company. I want to know if they can pay enough to make sure they listen to their customers instead of reading from a prompt and assuming it is God.