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AT&T has a rating of 1.2 stars from 2,434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AT&T most frequently mention customer service, new phone, and next day problems. AT&T ranks 243rd among Internet Service Provider sites.
The worst service ever, do not work with people. Customer service is good. But seriously the service it terrible
Date of experience: December 27, 2023
Worst phone company. They lie about cost. They give out faulty phones. They don't care about the customer one bit. Run.
Date of experience: July 22, 2023
Like others, i'm sure I'd give a zero if i could...just trash and they make me type 39 characters which is insane
Date of experience: January 15, 2024
The customer service departmant is about as usefull as tits on a bull. Dont even try talking to them just change to a new organisation so much easier and quicker
Date of experience: July 24, 2020
Their sales people are separate than their service people and they lie. Their customer service via the phone is inconsistent and not helpful all they try to do is sell you.
Date of experience: November 2, 2022
03/07/2020 time 1:02pm talked 39 minutes but nothing, I called customer service and explain everything. Customer service did not help anything too bad. Maybe I will change to Verizon.
Nunchurees
Date of experience: March 7, 2020
Let say you have a problem or an appointment if they show up if only they show up you thinking they out working on the problem nop
They gone left leave before you even know it
Date of experience: March 27, 2019
This phone is the stupidest phone ever i can receive calls but i cant make calls so if someone calls and we cant make it then we cant call them back do not buy this fun.
Date of experience: April 16, 2022
Worst customer service of any company I have ever seen on this whole planet! Bunch of Liars, the whole company!
Tip for consumers:
Don't trust a word they say ever! Record ever conversation from every moment of contact.
Products used:
Phone service
Date of experience: March 19, 2023
The said they I have to pay 50 dollars on my bill for my previous bill and then I would get refunded that 50 dollars on my next bill. What a crock of... Guess what, they didn't.
Date of experience: November 29, 2022
More censorship! Put NewsMax TV back on.
We need a diversity of voices. Stop the censorship!
You need to help the problem not create the problem
Date of experience: February 13, 2023
They sent the wrong phone and will not stop billing me i sent it back un opened but they keep billing me and no one can help me
Tip for consumers:
service is terrible
Products used:
phone
Date of experience: April 6, 2023
I switched to AT&T due to the good deals and our local store seemed like a good place to go. The local store was good, people were helpful and seemed like they wanted to resolve problems. The problems started with the first bill, it was not what the store quoted and after numerous calls to them were told the plan we were enrolled in did not exist. Went back to the store and they called and had a fight with them and told us everything would be fixed. 5 months later, nothing is fixed.
We did not get agreed upon rate and then we were told to return our old phones for $1600 reimbursement. Call constantly and they say they do not have phones. I got signed receipts from UPS with their employee signing for the packages and sent that to them, no response.
My next step is BBB and hoping they can put some fear into them. They are unresponsive, have no follow up and really do not care about their customers. Stay away!
Still calling and still no call back. I am starting to believe this phone return is a scam, you send in the phones and they sell them elsewhere. Why is this being allowed to continue?
Date of experience: December 11, 2022
Impossible to get a hold of the right person on the phone, ironically. AT&T customer service is OK once you get them on the phone. Their website is also impossible to log in to.
Tip for consumers:
Frankly there aren't a lot of other options out there unfortunately.
Date of experience: January 28, 2015
At&t is a bad company they keep you.I was take service from at&t I talked insurance $13.34 plus tax my phone screen cracked at&t told me my insurance is covering at&t is a bad bad company
Date of experience: December 4, 2022
This is the worst company to have wireless service with. I will never get service with them again. You will thank me. Please do not get service with At&t
Date of experience: November 22, 2022
I wanted to give them a ZERO star. Worst customer service ever. All Foreigners. On ph. For HOURS! BS!
Tip for consumers:
ATT is the WORST!
Date of experience: January 3, 2024
Worst phone company ever you guys stole my money and keep the phone that's crazy that's crazy very disappointed
Tip for consumers:
Worst phone company ever
Date of experience: June 22, 2023
Outages constantly, no help, no information, no customer service, absolutely terrible. If i could give negative stars i would.
Date of experience: September 25, 2023
They are clueless and blind. A two hour phone call every time I'm on the line with them. Worst worst worst worst
Tip for consumers:
Terrible
Products used:
Terrible
Date of experience: April 14, 2023
This company is the worst company ever they adore to overcharge you from first day you join! I was T-Mobile. I went to pay my attnt internet, their branch manager tried to convince me to come ATT&T and I will pay the less like $70 but from 1st month I'm paying $110 more for all my 3 lines!
Also today I received a text msg that my auto payment didn't go through please check your account, I changed my cc last month but I forgot to update my attnt with the new cc number, so they didn't send a text msg since Nov 12th of the payment return until the payment passed due to overcharge me $68 more. They just decide to send me this text after the overcharge, when I called their customer service they didn't care if I will leave them or not but what they concern, is to get the new cc to charge me. I am sad to see att&t in this status now from a huge big company to an unprofessional local company! I regret of leaving T-Mobile in the meantime I will be so proud of the day I leave ATT&T! Can't wait to payoff my phone to run away!
Products used:
Wireless Service
Date of experience: November 27, 2021
They hands down have the worst speeds ever. The also have horrible customer service. If you go over 1gig they slow you down more.
Date of experience: July 18, 2023
I've had AT&T since 2007 with five lines. My bill is astronomical. I decided to try another service due to the cost and the usage. Three of my lines barely use any data AT&T is robbing me monthly and will not change my plan. AT&T will not unlock my paid in full phones holding me hostage. I've spent the majority of my day on the phone with every department AT&T probably has with the last one hanging up on me. I definitely will be moving my lines to another company even if I have to get new phones AT&T is ridiculous and their customer service is horrid. So many people I know are going to different companies such as mint and visible and saving a ton of money. I'm going to save my money and leave AT&T. So I called AT&T again today about my phone not being unlocked and informed them that I will definitely be moving my service mind you I was speaking with a manager and she informed me that if I moved my service I would pay more for my two lines that have contracts for a device now please explain to me how I would pay more for them when I know what I owe on them so in other words they're going to charge me more for those devices this is total bs. I hope people read reviews on AT&T before they sign up for their service
Date of experience: June 17, 2021
I just have my unlimited choice plan. Im happy with AT&T. I like the price and service and also the fact I get a good discount on Direct TV. Theyve been good to me.
Date of experience: December 24, 2017
Absolutely terrible service and great at nickle and dimeing people. Absolutely terrible company. Any other service provider would be an upgrade.
Tip for consumers:
Stay away if possible.
Products used:
Phone and internet
Date of experience: February 1, 2023
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