AT&T

This "service" I've received today is absolutely disgusting. I received a call today about new installation scheduled tomorrow when I never agreed to installation. I called with an issue the other day and got sales which kept reading me a disclosure which I kept answering no to, he kept saying it was necessary to transfer me, I still told him no. He laughed and finally transferred me. I called Cust Service today and they saw the order. They couldn't cancel it. Called installer back and he said it was new service scheduled or an upgrade. He said I needed to get to cust. Loyalty to cancel the service request. Called to get to cust loyalty, had a rude agent who kept putting me on hold and i waited on "dead air" then to be transferred to the queue again and then hung up on (this was an hour process... while I'm at work). I am now on hold AGAIN to try to cancel the installation tomorrow and this is now the 5th call. To which I told the automated system that I wanted to cancel service. There is a repeat in the automated system that keeps repeating "tired of unwanted calls..." over and over again. This has been a waste of time and stress that is absolutely unacceptable. This is a disgrace, and although I just wanted to cancel the installation call scheduled tomorrow WHICH I NEVER MADE, I now just want to cancel service since this is not how I think a reputable and capable "business" should behave. I'm absolutely disgusted in the lack of help and knowledge these employees have. I'd just like to ask the question, "WHAT HAPPENDED TO AT&T?"

I have called AT&T several times 10/14/22,10/25/22,11/6/22 and spent over an hour on each phone call. My question was simple, my number had changed and I need to log into my account. They give me a new pin number every time and I tried to log in while on the phone with them and yet they do not know why I am still not able to log in. Every time I have called AT&T its a different representative so I have to re-state everything I have already said and having issues with. I am a client and I need to be able to see my account and make any necessary changes I need to make. I have two phone lines and a hotspot and still I am not able to make changes or add or do anything to my account because no one from AT&T has been able to get me to log into my account. They can see my information but I am not able to see my information. I am currently on hold and have been on the phone now 1hr and 9 minutes and 50 seconds and going because they are waiting for someone to take help me? AT&T this is the type of services customers get? No one working on AT&T has been able to help me and why? Diana -Q942yd6 could not even help me.

Worst service ever
Worst service ever. Just spent 1:57min getting transferred from rep to rep from 7:30 to 9:30pm then they closed and nothing resolved. Complete incompetence!

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I got mine the next day

Now my mom got a great deal 1gb for the price of 300mbps, first installer canceled. Waiting right now for a call back at 1:57pm supposed to be by between 11-2pm, they can't find the installer with gps or he doesn't answer his walkie talkie or whatever. My mom's already incredible nervous to switch from Xfinity, seems like we're keeping it which affects the very nice guy at the stores commission.

Last year her next door neighbor had 2 problems, they had the fiber too tight and came undone. Next time ATT CUT MY MOMS XFINITY COAX WITHOUT MARKING PAINT ON THE GRASS FOR CABLES! 200 dollar gift card doesn't cover our busy lives! Sticking with reliable xfinity

My experience with AT&T was a crap show. I called in originally to upgrade the internet on easters 2022. The sales guy ended up talking me into switching our phones lines from Tmobile to AT&T. I let him know I was with another carrier and he said not to worry we have a easter promotion running where they will buy out your contract up to $700 if we send AT&T our old iPhones. I called in a day later because when we activated the new AT&T phones Tmoblle sent us a $1300 bill for the old devices. I called at&T to ask why is there a bill and they told me they don't buy out contracts. I ask to talk to management because now we were stuck paying our old contract with t mobile because att didn't pay off account. They agreed with me that the salesman was wrong but woud not honor what he said. We gave up on trying to get them to do what they said they would do, We found out that it lie and there were more lies by our salesman that works for AT&T. We were also lied to about our total monthly bill. We were told it would be $122 a month. Our first bill was $122 and then the next bill was $198 and I called and complained and they said your salesman was incorrect that the bill is $198. I told them I only agreed to sign up because of the price he told us. AT&T won't honor what their employees say and will do the bait and switch to get you to sign up. I have asked for the recording of my phone call with the salesman and they will not send me it. They claim they have no way of finding it.(then why are calls recorded)

I have two issues:
1) Even thought I have been an AT&T customer since 1999, I was given a new account number on January 6,2023, because my son withdrew from my plan to start his own AT&T plan with wife. I'm not sure what my new account number is and haven't been able to find out online (MyATT takes me online to Internet account and won't let me transfer to wireless, as wireless is grayed out). At the local ATT store I've been told I need to do that online. Various phone calls have been a waste of my time. Ugh!
2) I called *******500 (was disconnected) and *******020 today at 6:00 PM: a woman with heavy accent called Dani? Or Donny? Obviously willing to offer products and unwilling to help, kept me on my cell waiting--going back and forth--only to after 33 minutes, tell me the usual "I cannot hear you," and apologizing with the promise to call me back "right away" to my cell number which she had verified minutes before. I waited for a long time... she never called. I wasted all afternoon. It was important for me to clarify my wireless account, pay my bill and establish an international service because I am going out of the country tomorrow. Dani or Donny's (Asian?) blatant lie was frustrating and offensive. After 23 years with AT&T, I am considering changing to T-mobile or Consumer Cellular where service is not that cumbersome. It is ridiculous that I cannot access my Wireless account neither online nor by phone nor at the At&t store and to have to deal with Dani or Donny, who shouldn't lie to unsuspecting costumers.

I wish I never left VERIZON. Do NOT TRUST AT&T. They get you locked into bogus contracts and then you are stuck with all around horrible service. The calls drop or the other caller can't hear you.

Why do you not give paperwork/paper receipts? I can't get into my email,so I have no information about anything.so upset. I'm taking them back

The Young lady Evelyn at the store on Diversy and Narragansett in Chicago was great! Had a great easy experience, that I was not expecting! Good job Evelyn and thank you!

I went to att in JAN 2018 to get new Iphone X, and the att saler told me if i get the direct TV just $20/month then i get an Iphone 8 for free, after I did it, the billing of Direct TV came up to $48. I called and asked why, they told me for the first couple of month it's will not showing any discount, but than the second month, they charged me for the protection & HBO service, which man it doesn't mention in the first place, and the bill come up with $74, than the third month they charged me $48 agains. Im calling again and they said never have $20 promotion, only $48. I was so mad, than Im trying to cancel the service, but they want to charge me for the cancelation fees up to $200 for the contract Direct TV.
In the first place AT&T not being honestly with customers, how can they make customers to pay for more charge, it was a terrible place. Now I have to paid hundreds Dollars for this place, AT&T SUCK.!

I was reading through the horrendous customer reviews before I wrote mine and they were spot-on. It is amazing that this company stays in business.

We decided to switch our home and business internet services from ATT to another provider because of constant problems with the internet. I called to cancel and the process takes a long time. We paid the final bill over the phone. I finally got it done and they told me to turn in the equipment to the FedEx store by a certain date. I took the equipment the next day and it wasn't in the system as cancelled so they couldn't let me turn it in? I called from the store and they said it had not been put in correctly and so I spent a LONG time again getting it cancelled again. Long story short I went through this SEVERAL times and each time took FOREVER on the phone while they researched it etc. Meanwhile they kept sending new bills. I can't tell you how many hours I spent on the phone with them. Finally, I mailed them a certified letter with the confirmation numbers and dates of each contact and that I didn't owe them anything. Needless to say, I didn't hear from them for a few months and just started receiving correspondence and phone calls from a collection agency. I swear. I will NEVER pay them.

Bad service, crooks thieves and thugs when it comes to billing. They charge more money than what they said. Every bill has problems. STAY AWAY!

Att has changed my bill amount and disconnected my service multiple times without notice. It's been a total nightmare. Do not use them for anything!

AT&t performed a bait and switch on me they're probably laughing all the way to the bank run don't use these people their scammers

They charged me $900 for date usage overseas. Even tho I didn't have internet 95% of my whole trip. Will switch back to t-mobile for sure

This company is the worst I will not recommend it to anyone I asked for a credit that they owed me and never heard from them.

Terrible customer service. I have spent 2 hours being transferred to multiple people and nobody can get anything done. Nobody know what is going on.

Customer service sucks... Been on hold for 1 hour and ten minutes. Your time means nothing to them. Internet is slower than the speed I'm paying for

Just visited the AT&T Store on E Broad. Shannon and Natalie were awesome! So very knowledgeable and willing to help. Would highly recommend them!

Jennifer was a great person and a big help! I don't remember the other girls name but she helped me get set up.

Buyer beware... after 18 years with AT&T I switched finally to Verizon a few months ago. I'm so glad I did. Never again!

ABSOLUTELY POOR CUSTOMER SERVICE! 15-20 MINUTES HOLD TIME IS NORMAL FOR THIS COMPANY. VERY ROOD REPRESENTATIVES. ABSOLUTELY UNHELPFUL AND UNPROFESSIONAL STAFF. NIGHT MARE!