AT&T

I have AT@T (DirecTV, Internet & phone) for 25 months and tried to cancel it now. Since I read about the problems terminating DirecTV by calling in I decided to send a certified cancellation letter to AT&T P. O. Box 5093, Carol Stream, IL *******-5093 (that's where the monthly bill is issued and sent from). I did this on Oct. 29,2020. Today is Nov 21 and I'm still without a response (I explicitly requested a confirmation).
My contract expires on the 24th each month. Since we get close to this date I called AT&T *******020) yesterday 4 times without success. After the automated response I was 5 times transferred to an agent. 4 of these agents hung up after they noticed that this was a service cancellation request, but I did NOT give up. The fifth call eventually was partially successful. The agent accepted the service termination, but kept me on the line for 45 minutes. I was told there are issues with the porting of the phone number. Then she didn't wan't to keep me on the line any longer and promised to call back in 15 minutes - the time was a quarter to 4. You guessed it and I did too - no return call last night (Friday), BUT before the call ended I asked her for a termination confirmation number and I got it. Whether it's a valid number I'll find out should AT&T continue to charge my credit card. In this case I can dispute the charge and let the credit card company take care.
I had minor issues with cable in the past, but cancellation (NO contracts) is easy. This was the first time I went with AT&T - never ever again - and that's for sure!

By far the WORST company ever! Worst customer service. No one has clue what they are doing or how to get you to the right department. If YOU got a billing issue, don't bother trying for help, emails, live chat, or phone calls, I have gotten nowhere. We were forced to switch our business landline and sold on the *******@hand VoIP service FAIR WARNING DO NOT use this service UNLESS YOU WANT A HEADACHE WHEN IT COMES TO YOUR BILL. 3 WEEKS NO RESOLVE. I would not recommend Att to my worse enemy! Rated a million negative stars!

I placed an order to upgrade 2 lines on 12-26 with a promo for an iPhone 15 plus with no trade in for 5.99/month. They cancelled the order because I had to upload my ID. I placed the order again last night, uploaded my ID it said everything was confirmed. Checked this morning and they cancelled my order again! Now the deal is no longer available. Go figure, right. They suggested I pick the phone up in store, which I would have loved doing. However, there were none available within a 40 mile radius of my location. I spent at least 2 hours talking to reps, chatting online, or sitting on hold to find out that they will not honor the deal from yesterday, but could let me get the phone for 14.46 a month, and have to depend on them issuing a credit each month to offset the overage amount…. For two phones. There's one guy at a store close by my house that might be able to fix this for me. If he cannot I'm so done with this. My account is over 20 yrs old, and it means nothing to you there at AT&T. Maybe t mobile or spectrum could better appreciate a loyal customer. I'm pretty sure I can get service for $95 a line almost anywhere. So sad ….

LIZETTE from Cerritos, LA - YOU ARE FREAKING AMAZING! Thank you so much for all your help! (I hope you read this) She was very friendly and was extremely helpful with all my issues. I work at a commercial property as a property associate. We have 3-4 different kinds of AT&T accounts. Not only did she resolve my internet bill issue - she was able to fix my Federal Communications Commission account - which had 6 different lines connected to that, on top of that was another account - MY POINT IS - she was very calm during the whole process and provided me with excellent service. If you're lucky enough for her to pick up your calls, you'll be in good hands!

The SALES people LIE to you and and they run FRAUDULENT Practices! I have Documentation and I am in the process of getting a team of Attorneys together for a CLASS ACTION Law suite against AT&T!

I called EARTHLINK to install Internet and AT&T came down instead and LIED and said that they were EARTHLINK! They did this TWICE... once with a SALES person, and then once with an unannounced Internet Installer who LIED! I ended up being Charged for Earthlink and AT&T!
And then AT&T LIED about DEALS that never came, and was never able to contact the ATT Sales Person EVER again! And then they LOCKED the PHONE that they gave ME!

Someone i know got a phone, traded in an old one for the $800. Picked their plan. Was told it would be $100 for a couple months then their bill would level out to the regular plan bill amount. This morning they were charged, not $100 but instead, $150. How do companies get away with not being up front and honest?! I'm prepaid with them but this has seriously downgraded my opinion of them. I think I'm going to switch companies. I was with this person and he was very good about double verifying the costs and every time they told him the same thing, the same price. They laid it out so he could see every charge and how this works and yet still charged a different amount. It's just very disappointing, especially since I encouraged him to go to them. I guess prepaid is always the way to go. I've never once seen any company be honest about a contracted plan. Come on att, inflation is a terrible thing right now. Do right by your customers. Anyone you see that got charged $150 after purchasing a new phone with the $800 trade in, you should consider readjusting what you charged, and charge them the $100 you have employees telling them about, instead of being dishonest and overcharging them! For gods sake its his freaking bday man. You don't even give them a copy after making the deal and having them sign. What do you care, you already locked them into a contract, right. Smh how sad

I wanted to try a different provider to see if I could get better cell service reception. Been with Verizon for two decades. Weeks after switching to ATT, I knew I had made a HUGE mistake! Couldn't get visual voicemail and calls to tech department/ in-person store consults were of no help. In fact, it felt like ATT had hired only warm bodies to handle customer service. Bad. Really bad. Totally clueless on any tech issues. Add to that the sketchy marketing and information provided before switching, ATT bordered on being a scam or con operation. I usually don't take the time to write reviews like this but the lack of service and quality of 'goods' delivered was shameful - regardless of an ongoing pandemic and economic woes. And to top it off, the company passed me around as soon as they realized I wanted to move back to Verizon (I needed to get a transfer pin/code) - using tactics like passing me to various departments, on hold, or 'dropping' my calls to get me to just give up. But it only ended up making me more pissed (sorry) for switching in the first place. Hopefully my experience will give some others a pause before having anything to do with ATT.

I used to have a Comcast at my house I changed to AT&T when they was doing the installation a salesperson showed up at my house sit down at my table with my family drink coffee and eat... his name is.(( MARCELO CASTANEDA)) please I will recommend every single home OWNER and business OWNER do not open the door for this guy he's lied to you too and everyone too much he sells you filet mignon deliver you eggshells that's exactly what he did to me and my family if you don't believe me buy a phone from them you guys is going to remember my review. God bless!

I signed up for at@t one because our previous service was very expensive. Thinking at@t was a reputable company I switched and believed everything the sales person told me. Lower bill and good service. She did not disclose the activation fees the phone insurance that is automatically added on the first bill even though we are using our same phones and only bought 1 new phone. My first bill totalled over 400.00! I was floored I went to the store noone will take accountability or take off fees. I called 611 customer loyalty there a joke too. This company is obviously making bank on undisclosed fees.My line was disconnected because I couldn't afford to for the charges. Now there's a 40.00 reconnection fee added to next month's bill. How am I ever supposed to get ahead. I feel bad because I put my family through this thinking I was getting a getter deal. As soon as I can get out of this horrible company I am switching. The name AT&T is not what it used to be a great reputable company who had good business ethic. Make sure you aware of all fees and charges upfront if it's too good to be true it honestly is.

I used to have AT&T about maybe eight years ago and I love their customer service one of the reasons why I stayed with them for so long. So I thought I would give them a call to try to get new service the phone representative I asked a series of questions which was OK I was told to hold on a couple of minutes about two times and that's kind of normal these days and when she came back to the phone she ask a couple of more questions and told me to hold on again and she never came back to the phone so I just thought maybe the call dropped and that she would call me back instead I received a text message to let me know how I could get in contact with AT&T no mention of apologies for what happened so I feel like that if they are going to treat potential customers this way then how would they treat actual customers and in my opinion I consider that to be technology rudeness.

I hardly ever leave reviews. But this is the worst experience in customer service i have ever had. A family member put a phone under my name and ran up the bill. I paid At&T off and closed the account. Customer Service rep said if the phone was returned I can get a refund for the phone because it was a new phone recently purchased. So the phone was returned and they refunded me the money. A year later they send me an letter that I'm in collections. This is nonsense. They are crooks and try to steal people money. I will never do business with them. They are unethical and their customer service is horrible. They are insensitive. When I told them that these charges where not authorized by me and I want to close the account due to fraud they tried to sell me more products and told me I should not close the account because the fraudsters would lose the phone numbers. WHAT!?! Where do they receive their training?! It is the worst I have ever experienced.I have been in customer service for over 20 years and have never experience this level of horrible service. Save yourself the headache this company just want your money and does not value you as a customer. #classactionlawsuit

Bunch of thieves! They do not explain their trade in program when they take your phone away... they would not even give you credit if you won't pay attention to the your bill.

They have literally kept a bill for $2,500 that was fraud on my under my name and they knew this day this was back in 2018 and I did absolutely everything they told me to do to get this taken care of and to this day it's still not done and they keep wanting to pacify me AT&T is one of the worst companies I have ever

I have 6 lines in AT&T, one of the phones still in credit and we decided to take insurance on it. After 4 months of paying insurance the phone that was on Credit was stolen, we immediately contacted AT&T, let them know about it, and within 2 months they found it 100,000 reasons why we should not replace the phone, even if we still pay insurance. The workers works terribly, once I talked to one of the supervisors, the supervisor can't find answers to my questions, hangs up, and when I call back, refuses to talk to me, can't explain why they can't replace my phone even if I still pay for phone and for insurance. Never choose AT&T because it's not the company that will provide you with good service. You will always face such problems as terrible service where they can't even answer your questions, without reason increasing the monthly payment without letting you know until you notice by yourself that how much money has been withdrawn from your bank account, non-compliance with the agreement contract.

I purchased 2 watches. When I opened one it was as cheap looking. I called and immediately returned as I didn't want my grandchildren wearing garbage
I was told I would receive All monies charged back. TWO MONTHS GO BY AND THE WATCHES ARE STILL ON MY BILL. Had to pay activation fees 35x2 +++ ANDwaste another 1.5 hours on the phone. Train your employees VERY UNHAPPY. Even managers are marginal at best

AT&T U-verse internet was too slow, so I cancelled the service after a couple of months. When I called to cancel the service, I was hassled extensively before the agent finally agreed to process the cancellation. The service was not actually cancelled. I have had to endure several terrible experiences with AT&T customer service trying to get them to actually cancel the service and refund the charges. I have been treated with complete disrespect and derision by AT&T customer service agents in the process. Four years later, I finally got them to cancel the service, but they refuse to refund the now over $2000 worth of charges for the service since my original cancellation request. I am now having to pursue arbitration to try to resolve the issue. AT&T has proven to be a complete nightmare to deal with, causing me great stress and costing me large amounts of time just to resolve what should have been a quick simple cancellation request. BEWARE! AT&T will gladly waste your time, treat you like crap, and cheat you out of as much money as they can get away with.

Our grandson needed a phone so I decided to add him to our account. We went to the local store and spent a couple of hours (which I expected). Salesman advised me that adding the third line to our account would only raise our bill by $8. He said, while looking at his tablet that we had been paying too much for quite some time. Bill had been $133.00 for months for two lines. Grandson decided on a phone and we were getting things written up. At one point, the salesman asked if we would be interested in a hotspot line, to which we both said NO. Fast forward to bill time. We get our bills online and to say I was shocked when I opened it is an understatement. The bill was $490.00! In looking at the bill, I saw that the hotspot line that I declined had in fact been added to our service. Of course a call was made quickly. Rep "couldn't" remove the charge for HS but did cancel it. After another call or three, I was finally able to get the bill down to $141.00. Latest bill came a couple of weeks ago and it's $286.00. This is clearly much higher than the original "$8.00" that I was quoted in the store and also higher than the $230.00 I was quoted on the phone while trying to lower the obscenely high bill. I am now going to come up with the cash to pay off the G'son's phone and move on to another carrier. To anyone considering ATT, I say Good Luck!