AT&T

I will unsubscribe if att fuqkks with conservative news. Keep OAN channel and newsmax. You want my money att. Make me happy

I tried using att through prepaid and I'm grateful that I did not sign up for autopay.Att has very bad customer service.

Been with AT&T for years for cell since they were bell south actually and have had the internet service for several years... never any major complaints but I am so disappointed in what they are becoming. I was paying for highest speed offered in my area, had the electric go out a few weeks back and dsl modem took like 8 hours to reboot so I call for service. Tech comes and says "I have to lower your speed, you are too far from pole but it won't affect anything, you won't even notice". First of all how are you selling people something and charging them for it if you can't provide the service? (their answer... we say up to doesn't mean you will actually get that... WHAT?!) Second of all how did it work for several years and now this is an issue? Well he lied... we noticed... internet wifi no longer reaches the back bedrooms so the kids have issues with their xboxes, Netflix etc., we have to shut off wifi on cell phones so we can get anything to open and opening an email on my computer takes about 30-40 seconds each one. So I call today wanting to have something done to correct this issue as I am wasting $ if they can't provide service and the supervisor basically says nicely "I'm sorry if you have to leave us but there is really nothing we can do for you to get your wifi issues fixed... you are just too far from the pole". REALLY?! I've got an idea... put some more poles in. On top of that the great cell phone service we have had for 15 years in the house no longer exists, tech came for directv and said the freezing the tvs are doing has been going on for months and unfortunately nobody has come up with a fix yet. How come I don't see this reflected on my bills as some sort of credit for the poor service that they are aware of. You know if you are late with your payments they do not hesitate to shut you down. So I guess Xfinity here I come and then will have to look into other cell services too.

I have subscribed to cbs all access with limited commercials. As I was watching, an ad for AT&T came on which depicted a gay couple leaving for a night out. I am so sick of this incorrect life choice being pushed down our throats. It is not a healthy environment for anyone it touches. Just for a second think about the little ones who are brought into that misguided world. They are not born gay, (no one is-it is an absolute choice) so that means these children are being brain washed. Send a message, we have the power as a group of sensible, law abiding AMERICANS. Boycott anything of AT&T until they stop forcing this issue. Let's start here, see how easy it is to get their attention with our MONEY power and then we will work towards the next problems. I will stand with you as a Nation, let's make the stand start right here. SEND THE MESSSAGE TO ATT, WE WILL NOT ALLOW THIS ANY LONGER. Give me your thoughts about this and the potential for a Nationwide movement to get control of the outrageous injustices our government has promoted. Thank you all

I've AT&T internet & cellular service for years. Last time with them was in '19 & '20. As i live in two states where residence in one is not in AT&T turf and AT&T requires one year contract, i've to pay them 6 months vacation fee which increases from $7 to $9 at beginning of contact to 6 months later. Also AT&T canceled the prorated usage days at cancellation (which i found out later googling) without sending me paper or email notice. When the year contract (actually 18months due to vacation) ends, i cancelled around a week after starting date & was billed for full month. I tried to talk with them online & on phone but they ignored. AT&T has transferred their claimed balance to a billing service company who wouldn't respond to filed explanation.

Another thing is AT&T former free or subsidized cell phone & tablet service. They locked the device such that you can't purchase pay&use simcard when at overseas, also around 2.5 half years, their free/subsidized phone/tablet won't work. AT&T claims device obsolete, in fact, AT&T just deleted the boot-up website such that ur device won't start. By removing the hidden AT&T simcard and reset device to factory status, device can still work with wifi.

We can't give a Zero. On July 17,2022, I took my elderly, frail and immobile mother into her local AT&T store in her wheelchair. The purpose of this trip was to upgrade her iPhone 8 to an iPhone 12. When we entered the store, we explained that she wanted to get an iPhone 12 and add it to her existing line. The rep showed us a monthly payment of 73/month. We informed him to proceed. The monthly cost was for the most basic coverage and her installment plan of the phone. We did not want or need insurance. Simple enough you would think, but NOOOOO. Fast forward almost exactly a year. While I was visiting my mother at her assisted living facility, she asked me to check her phone bill because she is paying over 230/month and it is affecting other bills, late payments, insufficient fees, etc. She is on a limited and fixed income and she has a set amount put into her account for paying bills such as this. It was budgeted for 80/month for her phone. Needless to say, instead of just upgrading her phone and the simple data plan, the guys at the store took advantage of this elderly woman. The iPhone 12 was given a new number and for some other reason, they added a third line. Needless to say, this was NOT done on our part and AT&T acknowledges this. In essence, she was paying for 3 lines and 3 different data plans, one of them the Unlimited Premium. 3 activation fees and three insurances, when there should have only been 1 phone. All attempts to contact AT&T have been useless. They said that she should have noticed this within the first 6 months and they can't do anything about helping her. I agree it should have been caught sooner, but we thought everything was all set so she just never looked and everything was on auto pay and deposit oh her account. She was being charged in excess of 160/month extra for 12 months. This is a classic case of elder abuse and they refuse to budge. I can't even imagine a big conglomerate refusing to FIX what was initially their mistake!

AT ALL COST AVOID AT&T! Whatever they tell you is false advertisement and they treat their customers horribly. My wires got knocked down by a UPS driver without me knowing and so I called to ask AT&T what was wrong, they ran a 2 min test and jumped to the conclusion that it was my motem. Then made me wait 3 days to get a new motem, then made me set it all up myself. Same issue was occurring. Then I kept trying to call back and would get a report answering machine that would have me go through multiple steps to then inform me that all the lines were busy and to try to call back later. Finally go through to speak to another human by threatening the robot with canceling my service. And then they transferred me 3 times asking me to repeat my issue every time, waisting an hour of my time, despite me telling them from the beginning to send a tech out to fix the problem-that it wasn't my motem. I then ask for a refund for the days I have no been without service but still paying for it, and she tells me she can't offer it because that's the first call I've made to seek assistance. Y'all I'm going to lose my $#*!.

Well I get a text that my bill is only going to be $55 a month if i have money in my account lol but every month they take out almost $60 Cracks me up just gotta rake all they can.
SHAME ON YOU ATAT

I $#*!ing hate at&t and the customer service is awful, and liars. At&t allow the sales department to lie just to get you in a god for sake extremely high paying contract. With features, that should come with the phone but, they make you pay for. Like the app active armor for one.
This company customer service is absolutely awful., Atrocious... Lazy and I'm starting to believe our right dumb, there's not one person in this company I have spoken with and was satisfied, mostly because a great majority of At&t customer service were not trained obviously but, more so did not understand what the hell they were talking about. I'll be happy when my EXTREMELY HIGH CONTRACT IS OVER.I WILL SWITCH CARRIERS. AT&T IS NOT WORTH THE HEADACHES...AND u would think with all those towers they have it's good service, well it's not calls drop all the time ughh a $#*!ing disaster making the choice to switch to this awful phone company...I regret every last dime I give them I $#*!ing hate at&t. And I hope you tell that $#*!ing company. I wish they gave fingers to show if u like this company...I would give these $#*! holes 5 middle fingers.U $#*!ING SUCK.
No one at at&t read notes and that that's because no one at at&t take notes when talking with customers

Worst service ever! Never can get ahold of customer service/ support. Endless Hidden fees. Bill ALWAYS changing for their convenience.

There will be times when you have full 5g bars and the internet won't work at all. The internet not working randomly is what ruins my rating.

THEY CANCEL MY ACCOUNT AND GAVE ME RECONNECTION 48hs after. Spent 2 days with no service.

Called several times and they said "we dont have a spot available to help" What?

Went with Comcast.

AT&T is consistently without fail one of the worst companies I've ever had to deal with (this is including insurance companies). Every SINGLE time I've dealt with them, they've provided AWFUL service and equally AWFUL customer service.

Most recently, I moved into a new apartment to find it that exclusively offers AT&T as the internet service provider. I knew things were going to be a headache from that first moment and I was right.

Moving into the apartment, I was told by property management that AT&T is pre-installed and every wall jack in the apartment should have access to Fiber internet at the speed of your choosing.

Not only did only ONE wall jack work correctly, but their WiFi gateway was borderline broken: we purchased 1 GB up/down, WiFi from 10 feet away was at 125 down, 85 up. After talking to 2 AT&T service reps, we were basically told that not only was it not their fault WE'D have to pay to have a tech come out. Once the tech came, he told me there'd be an ADDITIONAL charge to get each wall jack working. So overall we had to pay over $250 for service that should have already been done prior to moving into the apartment.

AT&T has shown time and time again that they are truly a deceitful and unaccountable corporation that really couldn't give a damn about their customers. I hope I never have to deal with AT&T EVER AGAIN.

The thing I hate most about ATT is calling them. I absolutely dread talking on the phone to ATT. Why oh why do they always try to freaking sell me things when I call about my account? Today I called to sign up for Fiber, which was available in my area according to the website, but the rep said in fact it was not. So a call wasted. But instead of letting me hang up, he tried to get me to upgrade my cellphone plan to a plan that would be over $20 more per month. When I said No, he tried to sell me on a new line - a second line, perhaps for my "love life" or for business, at a cost of $70 more per month. If I needed a new line or an upgraded phone package, I would have freaking called about that. ATT SHOULD FORMALLY DISCONTINUE HAVING REPS TRY TO SELL THINGS TO CUSTOMERS WHI CALL FOR ASSISTANCE. When I call my mortgage company with a question, they don't try to get me to refinance. Honda doesn't try to get me to buy a new car. NO OTHER COMPANY DOES THIS in the same way ATT does. Other companies respect their customers and appreciate the customer's business, whereas ATT just keeps pushing and pushing and pushing. I wish I could permanently discontinue service with ATT, but they're the only provider who offers internet here and I don't get excited by the thought of trying to cancel my ATT wireless - they make cancelling service almost impossible - uncomfortable, tense, and high pressure. I hate ATT and seriously wish they would respect their customers rather than treating them like nothing but potential leads for more business.

Mr. Stankey,

I didn't know what else I could do but go to the top! I have been a customer for a long time. Bag phone, larger than life battery phone. I realize that in the beginning; it use to be one person at a time. After reporting my phone to an overseas employee whom was told my phone was stolen though I bought two phones at same time one for myself and one for my daughter. She little Miss Independent bought herself one before I could even tell her. In the meanwhile the first phone I activated was stolen out of my pocket in a gas station. So I called to report this I gave att the number at least 3 times! Though they blacklisted both of my phones, they would turn it on and 30to40 minutes later it was blocked, finally a not overseas lady figured out this happened on the 17th they made a claim; I am so tired of telling this story! I have hours invested to get nothing done! As if I really want to call twenty times; I've waited 25mins, I've been sent to wrong departments, also spent one hour and 23mins on phone with one employee. I figure average time with customer service is 30mins 20 calls 10hours invested and still nothing resolved! We are living in different times and I realize this service is terrible everywhere! Regardless I have a choice to make I think this is terrible. Even though you're a very large company doesn't mean you can't fall hard if you don't take care of customers.

Sincerely,
Robert Burch
636-232-xxxx I would say call me but phone doesn't work

Very bad company. Such liars, bad wifi, increase in money. Very poor signal and I don't recommend people joining this company

I canceled my Wi-Fi a month ago,they keep taking money out of my account, after calling them several times

Left this provider for a locked rate that never goes up after 20 years. And they want a partial payment after paying final bill in full.
WTF

They need to be alot more professional. The customer service representative was very rude and thought things was funny

I don't like to leave bad reviews but this company is always a nightmare to deal with. We had a great deal on "high speed" internet but it was either going out or too slow to even stream movies. They finally came out to fix it but nothing changed. So we switched back to our previous company and gladly paid $30 more for good high speed internet. But even as we were changing companies they made it difficult. The other company had a promotion of paying your early termination fee but at&t refused to send an itemized bill including those words so they wouldn't pay it. It's like they did it on purpose. And now my dad who has at&t as his cell phone company gave me his old iPhone because he got the newest version and it has been a nightmare again to get it unlocked so I can use it with my carrier. They supposedly did it in the store and said it would be unlocked in 24-48 hours but it didn't happen. It's outrageous that it would be so difficult and slow to unlock a phone that is already paid off. My carrier automatically unlocks your phone after 3 months. It's also horrendous to try to speak to a competent person when you call customer service. You explain the issue to one person and then they transfer you to another. And I'm not exaggerating when I say I've been transferred to 4 different people. And have also had to call them 8 to 10 different times to finally speak to someone who actually knew what they were doing. That was when I tried to return an iPad and was promised I wouldn't get a cancellation fee if it was returned within 30 days. And that was because the guy who brought us the iPad lied and said the monthly payment would be significantly less than what we were actually charged. It's a complete aggravation and not worth all this effort and time spent to fix issues

AT&T keeps going up 214.00 a month for a business line, this is outrageous during inflation. Switching to a wireless phone and disconnecting.

Lost my rewards because passed 120 days counting that I had a lot of problems on the beginning of my account. Never again

700$ phone bill, n I hardly use it. Soo many fees, app is unable to be used for anything. Costumer service only looking to add to your bill