AT&TReviews 2,458

They block your internet access to China's websites. Never use this. It would be hard to open up Chinese websites. I use my friend's hotspot, he used T-mobile. And I can normally access to those websites.

I called AT&T to upgrade one of my phones. A representative on the line whose ID number I will share offered me 2 additional phone Lines for the same price I was paying and even though I asked him 5 times he guaranteed that the price would be the same or within a $10 difference from what I was paying. He guaranteed that I would have the same insurance on the phones that I had had. After the new lines were connected I called to check again on my new service and was told thst not only was there a $50 Increase in the price but the insurance on my two lines were canceled without my consent. I have been with AT&T for over 15 years and instead of being treated as a valued customer I was taken advantage of and actually swindled. Beware AT&T employees are liars and cheats and are only out to make a commission.
Theresa Roussel

For starters... was usable, after years I found incremental decrease in sustainable usability without buffering and constant lag. Do yourself a favor if on the fence and avoid such constraint 25 mbps paid for and rarely see a fraction from various speed testing. Upload seems to have more actual consistency...

Really unhappy with AT&T; they charge way too much for their services and offer very little. I bought a house in a remote area, and the salesman assured me my phone would work at my new house. The day I moved in, no bars at all. Customer service is dismal with many transfers and little resolutions of problems. Going to cancel as soon as I can and never go back.

Honestly don't even waste your money or your time. Low data cap, $100 charge first time you go over, trpas you in contract. Horrible.

Our grandson needed a phone so I decided to add him to our account. We went to the local store and spent a couple of hours (which I expected). Salesman advised me that adding the third line to our account would only raise our bill by $8. He said, while looking at his tablet that we had been paying too much for quite some time. Bill had been $133.00 for months for two lines. Grandson decided on a phone and we were getting things written up. At one point, the salesman asked if we would be interested in a hotspot line, to which we both said NO. Fast forward to bill time. We get our bills online and to say I was shocked when I opened it is an understatement. The bill was $490.00! In looking at the bill, I saw that the hotspot line that I declined had in fact been added to our service. Of course a call was made quickly. Rep "couldn't" remove the charge for HS but did cancel it. After another call or three, I was finally able to get the bill down to $141.00. Latest bill came a couple of weeks ago and it's $286.00. This is clearly much higher than the original "$8.00" that I was quoted in the store and also higher than the $230.00 I was quoted on the phone while trying to lower the obscenely high bill. I am now going to come up with the cash to pay off the G'son's phone and move on to another carrier. To anyone considering ATT, I say Good Luck!

I $#*!ing hate AT&T is $#*!ing garbage my dogs $#*! provides better Wi-Fi than there $#*!ty $#*! services. I hope the person who runs this dog$#*! company dies of aids piece of $#*!. $#*! his family to. I bet if I stick a metal pole in my $#*! and stand on my roof ill get better speeds than this dog $#*! Wi-Fi. The costumer service is $#*!ing awful to I'm talking to these ugly $#*! hoes with no $#*! or tits. There also all so $#*!ing $#*!ed they cant even solve basic math equations. I hope AT&T goes bankrupt $#*! there service $#*! there Wi-Fi and $#*! John T. Stankey.

The SALES people LIE to you and and they run FRAUDULENT Practices! I have Documentation and I am in the process of getting a team of Attorneys together for a CLASS ACTION Law suite against AT&T!

I called EARTHLINK to install Internet and AT&T came down instead and LIED and said that they were EARTHLINK! They did this TWICE... once with a SALES person, and then once with an unannounced Internet Installer who LIED! I ended up being Charged for Earthlink and AT&T!
And then AT&T LIED about DEALS that never came, and was never able to contact the ATT Sales Person EVER again! And then they LOCKED the PHONE that they gave ME!

Very bad attention they make fraud they offer you promotions and then they want to get more money and contracts that you have to be with them until you fulfill the contract the worst line in which I have been.

Crazy expensive and terrible service. I switched to T Mobile for less than 1/2 the price. AND AT&T is very difficult to cancel - they make you wait on hold - been holding for 30 min. But hey while I wait i type reviews Keep me holding at&T

If I could give zero stars I would. My husband and I needed to unlock our devices to be able to switch to a different company. We spent most of the day dealing with customer service. They unlocked two of the three devices. One was denied for not being paid when ALL three of the devices were paid off at the same time. I will never get AT&T service again and I don't recommend it to anyone. Very disappointed and frustrated with this service.

I upgraded the phones for my business for $1, then the service was upgraded to $45 per month per phone without my knowledge, on top of adding multiple other fees that I was not aware of. Then when I tried changing the service to an unlimited plan they only applied the new plan to three of the 19 phones I have under this account. The other 16 phones still have the same service. My company has paid anywhere from 1.5 to 5 times the amount we should be paying for the phone service because of AT&Ts constant inability to do anything correct. I am constantly on the phone for at MINIMUM 1.5 hours for them to MANUALLY make changes to each INDIVIDUAL phone... and the bill is still incorrect at the end of the day! If I could give them zero stars I would, I cannot stand working with them and highly regret upgrading the phones.

They added an extra line a promotion when they set up my account. It cost 95 a month and then some. This company is garbage. Just dont.

I started my service with AT&T in January 2021. I decide to get AT&T dedicated fiber with a 1 Gig circuit. From January thru November I experienced daily interruptions with both TV ( cable and internet). Filing some 22 FCC complaints and some 12 technician appointment and 2 visits by a field manager and speaking with 3 with Tier 3 technicians with the President's office they could not access the problem and would just make up whatever they thought sounded good so the give leave the premises. Each visit they would continually come up with different reason for the interruptions. My speed with a full 1 GIG dedicated circuit was 10 meg and would just freeze ( No TV or Internet for hours every day) I recorded the speed on a daily bases and video taped the error codes showing on the TV. 9 months later I hire a technician to come to my home and asses the problem. He remoted in there modem ( equipment) and was amazed that they did not see the dropped packets on a daily basis from the date of install through the date he remoted in. He determined the problem was with the modem, the same modem they refused to replace for 9 long months. During the issues I continued to pay for no service after being informed the would adjust my account once the services were fixed. Another lie, AT&T and the extremely rude employee should be ashamed of themselves. I am told the technicians are told if the problem is not on the side of the line they don't care. I have seen that to be true They don't care if they install sub standard and faulty equipment. I would tell everyone who is having issues with their services to file a complaint with the FCC. They should be fined for providing bad service and lying to consumers

I just went through an ATT installation at my small business. It was the worst. Service calls missed, incomplete install, inadequate phone support, mistakes, mistakes, mistakes and zero flexibility in dealing with our hours. So we accommodate ATT. The phone team assured us the technician would ask about Covid, maintain social distance and wear a mask. Well, of course he did none of those things. And the install left us without phone service. Rescheduling was a bear. We could not be more disappointed.

On February 25th 2022 I went to AT&T store and did a trade in with my Samsung S10e for Samsung S22 and also took AT&T $75 package with number *******880. Within 7 days I took back the S22 and asked to deactivate the plan package that I took because the service was very poor on my job site and my home. The girl at AT&T store took back the Samsung S22 and told me I have to call AT&T customer service to resolve getting back my Samsung S10e. They also charge my credit card $71.00 plus $134.90 Within the seven days time. Since then I have been calling AT&T customer service for help and no one seems to care in helping me. It's been over a month I've been calling every day and I haven't get my credit back on my card and never received back my trade in Samsung s10e to this day. I am left without my $800 phone and my credit card charges $205.90. AT&T robbed me without a mask. I lost over $1000 and no one can help me.

When they updated to 5G it mad my 300 dollar phone not compatible anymore and to replace my 300 dollar phone they gave me a 40 dollar phone and said " your welcome". When I went to the store to complain the manager told me I'm welcome and and if I don't like it I'm under no contact and can leave at any time. Take this cheap crappy phone and or go screw yourself... Thanks AR&T... Never knew a business would treat their customers with such disrespect.

Switched to T-Mobile after decades and kept getting billed by AT&T because I was misinformed by their terrible CSR's. The WORST!