AT&T

Switched services from spectrum due to it being more expensive, $90 to $50 for internet through at&t and let me tell you, I'd rather sit outside holding an antenna I'm a thunderstorm than to deal with what I have in the last week or 2. First of all, the modem they installed wasn't giving me the 300mbs dl speed I signed up for and instead I was getting 7-9mbs dl and 300-400mbs upload, which is backwards. I filed for a technician, they canceled it through support and insisted they send me another modem. They sent me the wrong modem that is compatible with my original wiring. I called back and wasted another hour out of 7 through this process, and they sent me the correct modem. Now the new modem won't connect because it's looking for the original gateway(modem) and now they're sending a technician. This will be 2 weeks with trying to resolve this and a month and a half of service I am being charged for, that I've truly never had. I would not recommend and stay away or get out of this mess if you are in it. My next move is cancelation.

Worse company ever for everything please please please never use them if you want to keep your sanity.

If I would put minus 0 I could rate them that!
My experience with AT&T was a total nightmare.
In April 2021, I signed up for a family of 5 lines and traded n 3 iPhones in perfect condition and was promised to receive $700 for each phone. ATT& T made a mistake by messing up my phone order and sent us by mail different phones which are not what we ordered and delayed our trade in process because of their mistake.
They informed us that the trade in will need at least 4 bill cycles to kick in, I waited for months and months, it never showed in my credit nor did I receive cash reward for the sum I was promised. I have visited their office multiple times, called numerous times and was on the phone for 3 hours each call being tossed from one assistant to another like a ping pong ball left to chase them for 2 years, last call their supervisor apologised and told me he will send me a gift card for $2100 equivalent to the 3 traded in iPhone X max but after a month of waiting still the lies continue. He promised I will receive an email with details of fixing my issue but I never did.
They keep sending me large bills each month even though I paid off all my devices and canceled their service. Stay away from this joke of a company, all they do is lies and promises they never fulfil.
I need my gift card for $2100 or they give me 2 new iPhone 14 devices.
AT&T was not fair and made my life miserable with all the loops I kept jumping, running in circles and they never cared. All they cared about is their huge bills wanting them to be paid although they were totally fraudulent bills because I cancelled my service with them.

I know that AT and T will do nothing about this as they don't care and are too big to care. I have been with ATT / cingular since 1995. Just google the word ATT ripoff and see all that pops up. According to ATT all the companies are doing this so f course that makes it right!

I am eligible for an upgrade for 3 family plan phones. I chose the 2 year contract and was shown an absolutely free phone (note 4) online. Then I was told that by upgrading I would lose my $75.00 total credit per month. So in 2 years using the next plan, I would lose a total of 1800. 00 or 600.00 for each FREE phone. They want everyone to be on the next plan as this is how they make money but what they say is that some people don't like contracts. (I do)

I was told by sales online that if I pay 1958. 00 and buy the phones outright I would keep my credit of 75.00 per month (this is paying 150.00 more? Than with the next plan).

This system is not much different than all the money being made by car dealers with 7 year car loans.

AT and T does not learn its lesson well. They had roll over, took it away, then years later brought it back. They had unlimited data, made us buy blocks of data, and now are giving huge date packages for little money. So eventually AT and T will go back to giving a choice of contract or no contract which it does not have at the moment essentially.

Are Americans really this stupid? I think so if they fall for the next plan without doing homework.

(I believe last year or the year before, ATT was giving either a 15 or 25 dollar credit per month to those people who upgraded their data plan depending on what plan you got. I upgraded from 10 gigs to 20 gigs and was given a 25.00 credit per phone per month. That is 75.00 per month. This credit has been confirmed on several web sites. The employee at the store showed me the credit on my bill when trying to explain the next plan to me.)

I'm very satisfied w AT &T in Huntsville Tx. Very friendly n helpful, they helped me get a great deal n waived my restocking fee. Very happy w them

I was tricked into switching from verizon my bill was 60$, with a trade in I was to get my phone for free but had to pay $500, then 166$ that supposed to be credited back to me over 2 years. Since day 1 my phone has no service in my house wifi calling does not work after calling, going to the store they kept putting it off I am 3 month in and they want me to pay for an insurance phone, the phone is defective, to make it worse I did papereless billing and suppose to get a message when bill is due, I get a message pay or phone will be deactivatede whgich before 24 hours its off then they charge me $60 to turn it off and 35 to reconnect, this was not mentioned in any verbal agrement wehen I asked. Then I said I will cansel the service and im told I will owe $600 for the phone that was free with a trade in no where did they say I have to keep service they took a working s8 from me and wont give it back and $500 of my money. Do not buy at&t and to make it worse there service stinks in ny...

I was perfectly happy with T-Mobile who I have been with for years. I was trapped in a high-pressure sales situation while attempting to grocery shop and despite that I said no and that I wasn't interested, he continued to bother me. The deal sounded great as I was supposed to get 2 brand new Samsung Galaxy 22's for free and pay less monthly than I am paying now. This was TOTAL bull$#*!. I was told my bill would be $120 with all the service fees and taxes "out the door" he said. I was told about the one-time activation fees and that I would get discounts on by bill for trading in my old phones, which I did. This person was intrusive, showing me with ingenuine compliments, literally like, "I like your watch, I like your tattoo, I like your this, asking me a million questions that were none of his business to build rapport. It was over the top and frankly, creepy. I just wanted it to be over so I went with it to make it end faster rather than just walking away, which is what I should have done. My first bill came and it was $360! There is so much crap on your bill it's difficult to understand and when I called to ask for explanation, I didn't get a whole lot of clarity. The customer service rep did credit the activation charges to drop it by $60. By the way, the phones are free. You are paying installments each month and they give you a small credit back, but they are discounted, not free. Also, my monthly bill going forward would have been $140 not $120 out the door. Those trade ins - yep, you might get somewhere between $4 to $20 for your old phone and I had a nice S10 Edge plus and S9. A company that uses deceit to lure you in is not a company that will be trustworthy at any point in the process because clearly your best interests as the client aren't even on the radar. This is profit-seeking, greed, exploitation and abuse of power. I will be posting this on every forum I can find to help educate the public about these shady tactics. If you are happy with your company, don't jump ship. I will be looking at how to switch back to TMobile.

ATT raises the bar on ineptitude and horrific customer service. Here's my experience with ATT and why you should avoid them at all costs.

I called in late September to switch to ATT and was assured I'd have service by the end of the week. That was more than 6 week ago and still no service now in mid- November. During those 6 weeks of frustration, I spent hours on the phone and on chat with ATT and the only explanations were lame excuses like "lost ticket" and "waiting on 811 to locate utilities" even though the utility location was complete. On top of that I had multiple no-show appointments, and ATT cut the gas line when they finally installed the cable in November!

I finally got a response from a "Fiorello Webb" who alternates identities as "Harvey Non Technical" after emailing the office of the president in November. In spite of apologies and promises to resolve my issue, all she did was say "sorry" and bug me for a week to continue the installation with no acknowledgement of or compensation for my outrageous customer experience. She declined my request for a guaranteed 5-year rate to offset my time and frustrating experience which I requested as the only option for me to continue ATT installation. She replied with absolutely no other recompense beyond exploring "options at the end of your promotional year" which means more wasted time and effort with ATT and probably no positive results. Again.

Don't expect any fast or easy way to contact ATT either. You have to go through hoops with a robot to even chat on their customer service on their web site. The "Prefer to Chat" link on their website doesn't work. The text they sent saying I could track the technicians arrival was "unavailable" when I tried to use it.

In spite of all the advertising and mailings, ATT must not want or need new customers since they expect us to simply endure this type of egregiously poor service.

AT&T is terrible. Constantly the wi-fi cuts off and the connection is poor in general. Would not re.

The worst customer service ever. Very unprofessional, you have to repeat the same question 4 times to make them understand what you need help with.

Completely lied to at BJ's and now stuck with a higher bill than from Verizon. Was told a specific price and now the price is much higher.

Total clown show. They cut off my internet service seversl days early csusing total chaos! Avoid at all cost!

AT&T has over charged us almost every other bill and when we ask them to fix it they quote the 'policy' that they can't fix the current bill, but it will be reflected in the next bill.
Then, when my partener needed a new phone we went to the store in Newcity and told them we wan't our bill to be as close to the old one as possble and they put us on the most expensive plan, telling us that the first bill might be more expensive, but it will change on the scond bill.
When it didn't we called to get it fixed and, as per usual, they couldn't fix our current bill, but it should be reflected on the next one.
3 bills later and they never switched us off of the expensive plan, but applied a bunch of discounts to make it look like it was fixed and this bill, all of those discounts expired. We called and, low and behold, we can't fix this bill, but it should be reflected on the next bill.
I am so tired of just trying to be on a basic plan with a consistent bill. This company can't even do the bare minimum let alone fix their mistakes. I'm not even asking for anything extra, just the correct bill for the phone plan I have.

AT&T is the worst company to work with and they will lie to you and not hold up to their promise I have had nothing but bad luck with them I would never recommend them to anyone I know

In 2023 I decided to purchase the iphone 14 pro max with a trade in of my iPhone 12 Pro Max. ATT claims they did not receive it so were requiring that I pay over &400. This seems reasonable if they did not receive the phone. But here is the situation as explained to 4 various CS individuals. I am a Senior on SS and handicapped. Last April I fell and fractured my leg, was bedridden for 4 1/2 months. Have had ongoing PT in home and just starting to stand let alone walk. To date this injury has cost me over $4,000. As a result credit cards are maxed - major debt. So given the rise of this recent ATT demand is unreasonable. In fact Zi offered to make payments. I was in the process of working this out with an arranged call from a CS person last Tues. Prior to the call ATT suspended my service with ongoing emails and texts reminding me that they will cancel and the deadline date. What "genius" came up with this policy-the customer who owes you money has no way of talking with ATT to try and work out arrangements. In addition who suspends cell service of a handicapped Senior with several life threatening health issues and if something happens has no phone service. Forgot to mention, I also live alone. In addition as Seniors know we are paid once a month an a particular week and day. When I get my SS money I would be able to pay the minimum however there would still be several hundreds due.
Best thing to do is let ATT cancel send to collections thousands they will charge. But an example of ATT incompetence-CS was bringing this to a resolution and a win win for ATT and me but suspended services. I obtained phone service from another carrier.
Gav

I started my service with AT&T in January 2021. I decide to get AT&T dedicated fiber with a 1 Gig circuit. From January thru November I experienced daily interruptions with both TV ( cable and internet). Filing some 22 FCC complaints and some 12 technician appointment and 2 visits by a field manager and speaking with 3 with Tier 3 technicians with the President's office they could not access the problem and would just make up whatever they thought sounded good so the give leave the premises. Each visit they would continually come up with different reason for the interruptions. My speed with a full 1 GIG dedicated circuit was 10 meg and would just freeze ( No TV or Internet for hours every day) I recorded the speed on a daily bases and video taped the error codes showing on the TV. 9 months later I hire a technician to come to my home and asses the problem. He remoted in there modem ( equipment) and was amazed that they did not see the dropped packets on a daily basis from the date of install through the date he remoted in. He determined the problem was with the modem, the same modem they refused to replace for 9 long months. During the issues I continued to pay for no service after being informed the would adjust my account once the services were fixed. Another lie, AT&T and the extremely rude employee should be ashamed of themselves. I am told the technicians are told if the problem is not on the side of the line they don't care. I have seen that to be true They don't care if they install sub standard and faulty equipment. I would tell everyone who is having issues with their services to file a complaint with the FCC. They should be fined for providing bad service and lying to consumers

Constantly changing my bill I will never use them again or recommend them to anyone when my contract is up

You cannot get help from a human being unless you go into an AT&T store and its more frustrating than switching companies to Tmobile.

I've already wasted too much time on this horrible company, but long story short, I began a relationship with someone in Europe and had so many problems with international calling. I would contact AT&T for help with setting up international, they would say it was setup and lo and behold, it was not setup. Then when we got married and he moved here we set up international calling so he could call home. I didn't realize at first that I didn't have it setup, that's on me, but I got a text from AT&T saying if I set it up, they could postdate it. So I contacted them again and was told someone put paperwork in to have it postdated. Then the rep gave me a number to call back the next day to check the status. When I called back I was told the number the previous rep had given me was the collections department and nobody could help me with my request. I let it go and hoped that it would all be OK. Next month's bill came and again it was astronomical. When I called back I waited for an hour for someone to help me who finally just dropped me off with the rudest manager I have ever dealt with anywhere in my life. That rep hung up on me when I asked her to look up the paperwork that the last rep had submitted for the postdate. I called back in tears and asked for another manager. Again, I waited approximately an hour for the rep to say that a manager would call me back that night. He assured me, this will all be fixed. Nobody ever called me back. I gave up after that and I'm currently shopping around for new service for me and my husband. I will never go back to them. Every single person I talked to at AT&T would make up stuff just to get me off the phone. They were all liars. This is the worst company ever.

It would be nice to allow adjustments to your programmed "system" to allow for special circumstances. I did not feel heard or understood because their system says I was untimely, yet they are not accountable for having reps that didn't know and do what Chris did for me on that 1st call I made within that 14 day period.
I tried calling AT&T several times and notified 2-3 of their representatives that I did not have service in my area, because a commissioned rep (knowing I had 5 lines to switch over) showed me a map that indicated there was service in my area! It wasn't until my 3rd or 4th call that I got someone named Chris on the line that indeed confirmed I was 7 miles outside of the service area. And sadly, that discovery was outside of the 14 days. (Meanwhile I'm making 12 mile drives to my dads house to make my work calls to conduct business)
Another week passes, and I'm now dealing with my dad who had 3 visits to the VA hospital for Stroke symptoms, and I was unable to get on another hour or so long call with AT&T to see how to terminate my contract, because Chris gave me a number to call to do that... ugh!
The next call I needed to make was to Verizon to come back, and low able behold, it's now too late to be "Won Back", and now I have an outstanding bill with them.
AT&T can not help me, I will have a $3000 balance with them because they can't take my phones back.
This was an Absolute Nightmare I am ready to wake up from. It literally has caused me so much stress, along with my family that also was disrupted through this process.
I now have made everyone on my account, my dad, my two sons, my husband, switch over to whoever they want to because I'm not comfortable with them, and I don't have the energy or funds to make another mass switch! :(

Run as far and as fast as you possible can away from AT&T. Don't say you were not warned! Absolutely HORRENDOUS customer service. They disconnect you, then YOU HAVE TO CALL BACK?
No return call despite the fact that you gave them your call back number in case you are disconnected? Then, once they finally answer, you get to spend another 1/2 hour to 45 minutes RE-EXPLAINING EVERYTHING! They ask you questions and are typing things; supposedly documenting the call. However, when you call back, you get to reiterate everything you just did and said! What a complete and total waste of an individuals time and I would never ever recommend AT&T to anyone except my worst enemy! This is not the first episode with AT&T. If they document everything and you have order numbers, WHY, please tell me WHY do you need to provide all of that information over and over and over again. Don't they have ALL OF THAT INFORMATION by looking at the original order? Miffed? The incompetency in today's society is appalling!

Got Unlimited plan the calls are not the best and the service is super slow. Do you just rubbing all your money there are better services out there.

Truth be told, I had one of if not the WORST experience with AT&T. I got this iphone 13 ordered over the phone, told the representative that I do need a phone number, I just need the iphone, made sure He CONFIRMED THAT just letting everybody know. The representative told me that I will get the iphone with a temporary phone number that's gonna be deactivated once I receive the phone. DID NOT HAPPEN.
I called AT&T right away, explained that I do not need the number, went to their store, spoke to a manager over there and over the phone; filed a case and got a case number, tole me that it's gonna be canceled in a 7-10 business days, DID NOT HAPPEN.
And here I am calling them now, and they're basically saying there's nothing they can do.
I WILL HAVE TO PAY 30usd/month for a phone number I AM NOT GONNA BE USING, FOR A PHONE NUMBER I ALREADY ASKED FOR ITS DEACTIVATION A MILLION TIMES.

THIS IS BAD SERVICE! ACTUALLY PRETTY CLOSE TO A FRAUD