AT&T

It took a two weeks and 26 hours on the phone with AT&T to unlock my phone.
First they say "upgrade your plan" ( 20 minute speel and you can't get them to get back on point)
Then they say download our APP or we cannot do this.
Then they say log-into the Internet--what if you loved in Africa or the Amazon or many parts of Mexico---no unlock for you.
Once you say no to all of this they ask for the 33 digit EID code. They have right in front of them on their computer screen how, but they won't tell you. It's like this:
Settings--then General--Then About--then you'll see it--all 33 digits.
Then once you give them that you need a second phone w/ a different phone number to take their call.
Then they say you are unlocked.
BUT... there's more. Don't hang up!
Right below the EID you'll see a place that shows if you are really unlocked or not.

Mine still was locked--I am not surprised at this point--2 hours in--first call last week for same thing also 2 hours.

Once they heard me say..."Sir, it still says it's locked". He unlocked it ( maybe 2-3 seconds more) and we were able to finish the call.

Oops. They still won't let me port my number!

Now I need a 6 digit pin.
2 more hours on hold or being given the "Wild Goose Chase and Upsell". Then you have to have a second phone again. Then they give you a code that starts with a * and then digits. None of the codes work. They just cause your call to be "Disconnected".

I am now on 5 hours and 31 minutes--still can't get my phone unlocked and number ported over.

Think it's the account or number or me?
Nope. I own a law firm. We are moving all 80 lines and each line has had the same issues. We have used 5 employees so it can't be us.

I thought I was done--BUT no. It's been another week--oops now two more weeks. I now have a confirmation in writing from AT&T that they have "ported out" the number. BUT actually they haven't.
So again I am on the phone all day as they pass me around. They even put a "Global Fraud Block" on one of the phones ( w/o reason or authority) because that's another way to avoid "porting out".

This is TORTURE.

Tried to transfer 7 active numbers from
Tried to transfer 7 active numbers from T-Mobil to 7 active numbers at AT&T at Sam's club. Took the 6 hours to transfer 4, during the process, AT&T deactivation my main number. They couldn't continue, so I have 3 numbers with AT&T and 3 numbers with T-Mobile and one deactivated number. They told me to go to AT&T store to get a temporary number, then told me I had to wait for 3 days, I did waited 3 days. After 3 days and talked to numerous reps from AT&T, explain the situation over and over again hundreds times because they have different people pick up the phone and they don't assign a case to the same person, the answers I get are different from everyone and, I have to wait another 24 hours. 24 hours later I called again and they said I have to wait 5-6 hours because they only submitted the ticket a day before. I asked them about the ticket prior, they said they didn't see it and didn't want to look it up even when I offer to give them the ticket number to check. It's been 6 days since and my number isn't going any where, I can't get anyone to resolve this, I can't transfer my number back to T-Mobile or to another company because the number is inactive. It's my business number and I need it but AT&T doesn't seem to care. This is frustrating to the core. Oh and some of their employees can't speak English well either, which is how the whole mess stated. Never again I will use AT&T after this.

******BEWARE OF AT&T******
Long post but you might want to consider reading about our experience.

So in an effort to cut expenses to save money, My husband for the first time looked at our AT&T bill in detail. We found a charge for $5 per phone line for something called Next Up Program. They've been charging us this every month since 2021. We just normally looked at the summary. Anywho, I did some digging and some people posted that their sales people will add it to your account to up their sales, apparently we aren't the only ones surprised by this charge. Now, we called them and asked for the service to be disconnected and since we didn't consent to this charge, we wanted the entire amount credited to our account. After over 1 hr of going back and forth waiting for a "manager" the lady came back on the phone and said a manager only approved 4 months of credit in the total of $40. I told her that was not acceptable and asked her to show us proof that we consented to this charge. Finally some guy gets on the phone and tells me the charge is non-refundable and based on their "investigation and protocol", they can only credit us $10 for this month but nothing else. I asked him what happens to the $40 they first offered. He danced around with his answers and basically he dropped it to $10 as punishment for us standing our ground. And because the charge has been taken out for the last 3 years and we never complained than that's on us. Basically, he's saying by not bringing it up sooner we consented. I kept asking for proof of our consent and he said and exact words "based on the notes, nothing specifies you consented to the charges, but also, nothing specified that you declined it" WTF?!?! He said we could escalate it to corporate. I asked him for corporate 's number or email and he said he couldn't provide me that information, that I could look it up online. Another WTF? Moment. I find it hard to believe he can't provide me with that information. This guy's name is Santos employee # *******, if that's his real information?
Att&t and it's people are a bunch of scumbags! So check that DETAILED bill every month!

Yours Truly,

Future former AT&T customer.

ZERO STARS! NEGATIVE 5 STARS!

Awful Service! Beware! Stay far away! Use any other phone company than AT&T! They have taken $2,000 out of my account... TWICE... now and give me nothing but a run around, when trying to resolve the issue. I have spent over 4 hours on the phone, waiting on hold, getting moved around from representative to representative and even hung up on by a supervisor. I have wasted 3 hours of my life on chat, having the same issues. Moving around from representative to representative to end up with a representative who just stopped responding and didn't come back until I mentioned a lawsuit and even then, he was completely incompetent. His name was Christian, and I have reported him to AT&T, but we all know what little that means. These companies tell you what you want to hear while telling the employee that it is nothing and to not worry. This company admitted that their system messed up and pulled the funds in error, put the money back in after hours of yelling at them and then turned around not even a month later, and pulled the money out again. AT&T is awful, and I would highly recommend staying away from them. They will steal your money and then take time out of your day, when you, yourself have a job to do. They read you a script and tell you they understand as if that helps to deescalate the issue. Well, that only works so many times before it sounds like a load of crap. I no longer buy the s**t that they are selling. Going to the store tomorrow and if the problem is not resolved, I will be going to a lawyer and suing AT&T. Plllllleeeease stay far away from them. They are scammers, frauds and lowlifes. I have canceled my card and reported them to my bank for fraud. Trust me when I say that I am trying to save you from this nightmare of a "company". Who can afford for these corporate pieces of crap to pull this s**t on a normal day, let alone right now with the current state of the world with gas and food prices?

Just switched to the mobile 15.00 plan yes fifteen dollars plan att and cricket you suck beans... And what's the point of snitching out Nunes.

Rescheduled my appt without explanation
Didn't give a reason just rescheduled appt at last minute and now my child has no wifi to do homework

I was offered promotional deals when I signed up for an att account over the phone. I did not ask for any specific deals and I would not have signed up for att on the spot but the deals that were being offered were great so I did.

I haven't received any deals and the monthly bill I pay is higher than what I agreed to

I've spoken to 40-50 reps over the phone and I have nothing to show for it. I can confidently say at this point that the original sales rep made a mistake when offering these deals. The resolution that att wants me to accept is that I was lied to and they're not going to do anything about it.

I said that I should be let out of my contract on the grounds that I was told complete lies in order to sign-up and I was notified I would have to pay a penalty for breaking my end of the contract if I choose to go that route.

I explained my situation to so many reps and most of them saw where I was coming from. But they were not equipped to deal with a situation. Some guy lied to me about a bunch of awesome deals and they are not equipped to troubleshoot that situation. They can just pass me to the person and they never have to think about me again. No Accountability

THE RESOLUTION THAT AAT WANTS ME TO ACCEPT IS THAT I WAS LIED TO AND THEY'RE NOT GOING TO DO ANYTHING ABOUT IT

This is yh worst service I've never had in my 35 years on earth my bill was never what it was said it would be if they ever approach you about service run it's all a scam they're overpriced and underserviced I was trying to change my service back to who it was before they conned me into getting their service and now they want me to pay $2,600 for 3 months of service and I've already paid $600 into this phone bill now I have to just take the loss of my phone number that I have had for years before they conned me into getting this service when they came out to my home when I was getting my internet installed they got these crooks on the street signing people up for phones and when you call into the service center they act as if they don't know nothing about what the people told you in regards to the phone bill they act like they're helping you lower your bill when it's still over the amount you were told that you were going to be paying they told me I will be paying $160 every month my bill came back at $500 I call in they talk it down to 275 and I'm supposed to be happy with that just horrible horrible provider I wish I would have read the reviews from all the other people that have a similar experience before I transferred my phone number to them

11 months ago my husband died suddenly. I called att to separate mine & my daughters phone from my mother in-laws family plan. It took 6 hours and 4 phone calls with att in order to accomplish this, once I was released from that plan att had difficulty running my credit in order to give me my own plan, I was left with no choice but to go month to month. At that time I was very busy with the funeral, coping with this tragedy, and a million other very important things. I went in to the store to try and get help there, another waste of time. I have been on the phone with att and in 3 different att stores, trying to get this resolved. NO ONE has been able to help me and I have been paying $75 per month for prepaid service through att since my husbands death because att in entirely incapable of providing ANY effective customer service. I can not take my phone elsewhere because they can't figure out how to unlock. Ive been the phone and in the store many times, ALWAYS a dead end road where employees, after wasting countless hours of my time, have told me-I'm sorry this doesn't make sense, it must be a glitch of some kind. This is the most frustrating situation I have ever encountered. For almost an entire year, the most difficult year of my life, I have been in this hostage situation with att, and every time I try again to resolve it ATT wastes my time and does NOTHING. Everyone one of the employees I've encountered is baffled by this and basically says oh well, sorry we can't help you. How is it possible, in 2022, that a company as large as att can get away with this? My plan renews today and I have no choice but to pay the $75 for the monthly plan that I DO NOT WANT, if I want to be able to use my phone. My husband died of an undiagnosed heart condition, genetic tests shows that my daughter carries the gene and we have been back and forth with many cardiologists-i need to be able to communicate with her doctors, I need my phone to work. This is a hostage situation and att is the absolute WORST company with utterly useless customer service that has done nothing but waste countless hours of my life and leaving me with zero options.

My phone was not delivered and when I called them to about the problem after that they said they will order new phone but they never ordered it and said to use another phone until the phone comes out but they kept on lying me everytime when I called and now it's already been 7 months and now they say they cannot do anything cuz it's already 7 months and the exchange time has been passed she was the store manager her name is Ashley of grand parrie store. Now I cannot trade in and I don't have the phone which I ordered they just lied me everytime they don't know how to work they just do one time business they make us in a trap now they are telling me to pay full amount of the phone which I didn't ordered they don't know how to talk to customers I am suffering from their mistake My bills are high and I am overpaying everytime I have 6 plan with wifi but they treated me as if I am using their service for free. They keep on adding lots of money without customer notice they are just a fraud.

If you have a warranty on an AT&T phone, good luck ever trying to pursue that warranty. I believe it is just a scam. My phone wouldn't use data for accessing the internet. The supervisor, Michael Cruz, at the AT&T store near Valley River Center Mall in Eugene, OR couldn't get it to work so he submitted a request for a replacement phone under the warranty. After a few days when I didn't get another phone I queried the system and found out the warranty request had simply been cancelled for the reason they didn't have a replacement—they didn't notify me, they just cancelled the request and I assume they were hoping I'd give up. I went back to the AT&T store and the next person that helped me tried again to submit a request for a replacement phone. This time I did get a replacement phone, but that phone didn't work either. At this juncture, they had charged $182 to my credit card to ensure that I returned my non-working phone to them. The new phone they gave me kept rebooting itself even while I was talking on the phone or while it was just sitting idly on the table. After working with AT&T both in person and on the phone, I decided to just buy a new phone myself and forget about the warranty. I just wanted and needed a working phone. I sent the phone they had sent me back to them using the label and packaging that AT&T gave me for the return. After 2 weeks, the status for tracking the return just showed it was "picked up by agent" three days after I had mailed it. The $182 had not been credited to my credit card. I spent 3 hours trying to contact someone at AT&T to get this money back. Their phone menu just put me in an infinite loop and I had to drive to the AT&T store to actually talk to someone. Of course the AT&T store said they couldn't do anything about it so I asked them to try getting someone on the phone. It took them 10 minutes of going through menus to get to a person. I was finally told that it would be 60 days before the money was returned. I have just finished filing a dispute over this with my credit card company. Basically, they think they can keep my $182 for over 2 months for sending me a broken phone. Their system is, at best, inept and, at worst, simply fraudulent.

This is the worst Cust Serv you can get. We've called about 25 times. 2.5 hours to get credits. Dolts

The worst company ever.the service is a spam. Always something with them.The costumer service is terrible. They never help you.

This company is very dishonest. One year ago I relocated to another area of the city where AT&T did not provide services. I connected them and informed that I would needed to terminate my current business of ten plus years with them. One of their representative instructed me on what to do (1) have the services disconnected (2) Return the equipments
through UPS. I followed the specific instructions and thought that would be the end of our communication. About two months later, I received a bill for $161.25, I connected them immediately to inquire about the bill, and was told that it was for the equipments that was not received. I went back and forth with multiple representatives for three to four months, when finally one of them took the time to investigate, and discovered that the equipment was there, but was never logged into the system, and she assured me that she would correct the mistake. Nine months later I started getting phone calls from collection agencies. I repeatedly explained the situation. Today I received an alert on my credit, my credit scores dropped by 126 points. I Investigated and found out that AT&T had put the bill into collection which was reported to all of the credit companies which in turn affect my credit score by 126 points, and the only thing that I can do to correct this is to pay the BILL. After paying the bill AT&T representative told me that I did every thing right initially, and that according to the record the only thing that they needed was a reference number. Not sure what reference number he was referring to, but all I can say is STAY AWAY FROM AT&T, they are NOT for the consumers, They are DISHONEST, and will ruin your credit. DO NOT DO BUSINESS WITH THEM if you value your credit score. I am only a little fish in a big pond that cannot fight COMPANY. CONSUMERS BE WARE OF THE COMPANY.

Since att took over my direct tv account, things are nothing short of a catastrophic event. You now must have a security number, a security code, a security question and an account number to access your account. These people are not able to identify my account with a simple phone number. They are not available 24- 7 as they claim. It is an absolute nightmare dealing with these folks, as you will be charged at every turn to reinstate your account as you were disconnected from their service because you cannot access their service from the internet because of arduous access procedures. BE PREPARED TO HOLD A LONG TIME ON THE PHONE TO DEAL WITH CUSTOMER SERVICE. AND YOU MAY BE DISCONNECTED AND HAVE TO START OVER. EVEN THEY have a hard time accessing YOUR account with their own convoluted, whipsawed, wrapped around the axle, access codes, security questions, various numbers, etc.etc. As a business owner, I would never, ever have such a complicated, misfitted, unfriendly, user system, such as att has. In the old days att was very highly thought of, and that high regard eventually was lost because of greed, power, and manipulation. I hoped with the New Att things would be different. They are not. Stay away from ATT, FIND SOMEONE ELSE TO HANDLE YOUR CABLE NEEDS, AS THEY ARE A WALKING VOLUME OF INCIDENT FROM A TO Z! ATT WOULD BE AN EXCELLENT CASE STUDY, FOR WHAT NOT TO DO TO KEEP AND ATTRACT YOUR CUSTOMERS!

Nothing but issues with AT&T since I was tricked into switching from T-Mobile to them... first off I use AT&T for my internet and called because service was out, the appointment was scheduled from 11 -1 so I took off work, instead of the service tech (which didn't show up till after 7PM that night) they sent their slimy sales person... he did give a good pitch, told me I would qualify for x-amount to include a first responder discount... so I made the mistake a switched... later they would not honor the 1st responder. My bill for my daughters and I was higher with AT&T but since I had switched and bought phones I stayed. In December 2021 my daughters moved to their father's and went under his T-Mobile account and I called and cancelled their lines and paid for their phones (2 lines)... flash forward to July and I am sick of AT&T and decide to cut my loses and go back to T-Mobile... I contacted AT&T to get the needed information to keep my number and they A** on the phone didn't know how to access it and told me I needed to try to find it on my online account (I'm in T-Mobile) then he stated how he didn't have time to stay on the phone with me and to call back if I found it... The manager at T-Mobile was actually able to help me get the number needed in about 3 minutes! Then I find out that they had continued to bill be since January for one of the phone lines (keep in mind I cancelled in December... so 7 months). I get a $400 bill for cancelling. I was going to cancel everything but had decided to keep internet and was told my bill would drop from $60 to $55... but was just billed $60... sure $5 isn't a huge deal but enough to tip the boat... Lesson learned was that I should have just stayed with T-Mobile where I never had any issues, always had good service.

I have never in my life experience such a horrible turn of events. I was first lies to buy the sales rep who obviously Had no idea what she was doing. Untrained and unprofessional as i have now found is ture for all att/uverse/wireless/direct tv employees. As it stands i have been transferred to several reps in each branch who seem to have no communication among each other. Simply chaos. I was blatantly lie to. I was sold tables with hot spots capacity. To bundle with my new Direct TV service. Apon receiving my tablets I soon understood that my tablets were useless because the sales rep sold me the incorrect plan that could not support the hot spot. I learned this only after a very frustrating 2 and a half hours with customers service who could not find any of my information. It would be another 90 dollars a month if i wanted to use my tablets. Pleased to learn that they were willing to cancel my contact do to what they described as "buyers remorse " insinuating that it was some how my fault. Never the less I took it assured that it was all over. Only to be sent an email a month and a half later, after no other form of contact about the matter, informing me my account was in collections. 3 AND A HALF HOURS LATER I AM ABSOLUTELY NO WHERE. Transfer after transfer no exaggeration at least 20 different reps. Hung up on 4 times and I am no where. Absurd. I find it very ironic that they have no problem billing me for service never provided. Teams of Untrained employees can not even verify my account let alone figure out how to resolve the matter. I will never in my life use any service associated with at&t ever again.

Honestly don't even waste your money or your time. Low data cap, $100 charge first time you go over, trpas you in contract. Horrible.

Don't get Bundles or deals. AT&T don't have Qualified personnel That can explain the deals they offer. Will NEVER EVER BUY NOTHING FROM AT&T Will be canceling!

I bought at and t service from Sam's club. They cheated us by quoting the wrong price. At and t is scam vompany

Att customer service sux. They hang up on you. They don't care about people. BBB will be notified. You cant get full service

My wife and I upgraded two older iPhones at the AT&T location off of Green Oaks Boulevard in Fort Worth. Our first bill was shocking. Without ever even raising the issue with us, they added to both phones monthly insurance payments, and we did not want insurance. They also added without asking $6 per month per phone in "upgrade fees." We would never have authorized that either. And worse yet, I was promised when I called the central AT&T 800 number a $350 trade-in for my phone under my existing plan, which neither this location nor ultimately the central call center would give me AFTER I had already picked up my new phone and downloaded everything to my new phone. I say ultimately because when I called the central 800 number to ask for the trade in, the manager to whom I had been transferred first told me he could not to that unless I upgraded my plan, to a level that more than nullified the trade-in value. But he said he would give me a one-time $175 credit splitting the difference. I wasn't happy about that but he said it was the best he could do. When I called today to question my bill, I was told 1) the manager had actually had to request the credit and that it was rejected (without my having been told) and 2) while this rep could cancel going forward the unauthorized insurance and upgrades (I have to call back on 12/17 on one of the phones for the latter fee) he could not give me a refund. I have been an AT&T mobile phone user for years. This experience has really soured me on AT&T. So, I am afraid when it comes to dealing with AT&T and especially one of their "authorized" retailers, you cannot count on them to disclose the fees they are adding to your bill or to keep their promises. All and all abominable customer service for a long-time customer.

Easily the worst internet to ever grace the $#*!in planet. Horrible customer service. Not even a third of the service payed for.