AT&T

Repeatly have questioned increase in my bill.
Slow internet
outdated router
Lost my 25 yr old ph#

I like Sam's Club but their partnership with AT&T has to go. I contracted with AT&T at Sam's Club. They promised me $110 a month for three phones and the same coverage as Verizon at least in my area. On top they explained I had nothing to lose with a 30 day trial. Sounds good right! Well... I had a weak signal at my house and 10 miles of sparse to no coverage on my way to work. So I sent it all back and thought that was the end of that. They did a $380 direct debit to my credit card. Well... attempted anyway it so happens I had an issue with that card and it did go through. So I called them and reminded them of the 30 day trial. They apologized and said they would take care of it and sent me a receipt saying the same. The following month I got another attempt to debit my card this time for $271. Again I called and they gentleman said my account read balance due $0, and he didn't know what I was talking about. The following week I get a nasty letter "FINAL NOTICE" they are turning me into collections. So again I call this time they know nothing about the $0 balance and can't understand why I haven't paid my bill. I ask for a supervisor, just when it sounded like he was going to take care of it and hour and a half later we were disconnected. Well... I waited 20 minutes since he had my number and I didn't have his. I call back and ask for "Jesus" the supervisor. No one knows a supervisor by that name. I start over this time a few minutes into the call the gal says she took care of it and I would be getting a confirmation in my email. I ask if I can have that confirmation number? She replies "No" it has to be generated? But offers her name and ID number I take it and write it down. To date no email confirmation. Now a week later I again am being harassed by AT&T starting over. They advised me that they just debited the original $380. I don't see how they could have that card has been canceled. Here we go again, now I'm sure I will be getting another final notice. I'm checking into FCC complaints and I will be repeating this with every review location I can find. Why would I or anyone else do business with an unethical company like this. I promise AT&T we will never do business, and Sam's you should think twice who you associate with and vouch for.

Unsatisfied customer I feel like I've been scam by AT&T it time for me to move on try a nothing company

My job is remote. I accidentally gave them the wrong apartment number address and they couldn't setup my wifi because of it. As a result I had to go to my old apartment where my roommate is soon to move out and do my job there. Living uncomfortablely as all my furniture is at my new apartment.

I was told to redo the order and spent $100 on a advance payment for that new order. While I would be refunded for the previous order (which i wasn't)

Guess what? A system error canceled it. And now I'm being told by the manager that I gotta purchase a new order lmfao. My job is on the line and they don't $#*!ing care. They have their job, they don't care if you lose yours or if you default on rent and become homeless.

So now I'm waiting for the $#*!ing manager to call me tomorrow 01/12/2023 to see if someone can cancel their $#*!ing appointment and I can get slotted. Such a great service, ensuring that by the time your wifi order is completed, your already unemployed and homeless.

The outlet is installed all I need is the $#*!ing MODEM AND ROUTER

HOW $#*!ING HARD IS IT TO JUST TAKE 15MINS TO DELIVER THOSE AND ACTIVATE THE ACCOUNT!

BREAKING! Please do not fall for At&t Coronavirus relief plan to not disconnect service due to non payment. Well, I am here to let you know that they shut down my service even though I made payments. They had my bill at 355 dollars a month for which I've been making 200 dollars payments for the past two months since I got the service back in March of 2020 based on the fact that they will not disconnect service due to Covid 19. We are now barely in the month of June and my service got disconnected. I tried calling every possible number for them to zero avail. So I pulled up the nearest location on Laguna blvd in Elk Grove CA. As soon as I arrived, they had a very young brat with bunch of tattoos on his arms sitting in front of the store to greet customers. I tried to let him know the reason for my visit, without any formal clarification of my issue, he straight said to me, you need to make your full payment before your service can be restored. So I asked to speak with the manager on duty, a gentleman named Joshua showed up with a very professional attitude and he listened to my concerns and in turn linked me with a very sound and professional lady named Teresa who made every attempt to resolve my issue but no luck. I ended up paying six hundred dollars before leaving the store and my service is still down after many hours. I only needed to make 581 dollars to get the account back on but even with the 600 dollar payment, my account is still off. I was only short 155 dollars for each of those two months and my service is disconnected for three times the past due amount. You could never reach anyone by phone for problem solving. WATCH OUT FOR RUDE AND INCOMPETENT STAFF AT THE STORE LOCATIONS!
SORRY, BUT THIS COMPANY SHOULD NOT BE IN BUSINESS. REAL RIP OFF. DON'T GET AT&T. YOU WILL REGRET IT I SWEAR.

I was trying to move from AT&T to T Mobil on July 29th, 2018. We had 3 lines with AT&T. But during the transfer, one phone that used by my son cannot be unlocked. I paid off all my phones at the day of purchase. All phones should have no problem to unlock. So I called ATT Custermer service. They told me this request was sent to related department and I have to wait 48 hours to receive an email to follow the link to unlock. The first and second email didn't do the work with error message saying there is a problem to unlock my phone. Finally the third email unlocked the phone. But by the time I unlocked my 3rd phone, it was Aug 6th, 2018. Because ATT billing cycle starts on the 2nd of every month, with this one line, they charged me $114.23 for the month of August. Their custermer service told me they don't do prorate. I argued it is not my fault we can't unlock my 3rd phone. It is ATT's problem. Their custermer service people told me I should cancel that phone befor August 1st to avoid paying full for next month. If I cancel that phone and that phone can't be unlocked I will lost connection with my son, who was out of town during summer time. ATT people just don't listen saying I have to pay $114.23 even we only had one line with them for 4 or 5 days. I would not recommend ATT for anyone I know. I was with them for many many years and they have very expensive roaming charges like $10 per line per day. Every time my family go overseas for vacation our phone bill is outrages. This is the main reason we move to T- mobile. They only charge for $10/month. Although I was unhappy with ATT's expensive bills I wasn't angry with them. But this transfer experience really irritates me. Their custermer service is so bad. At the very beginning they were saying what we can do to keep you. After knowing I already transferred my another two lines to T-Mobil and I won't stay with them. The lady's voice turned into ice cold immediately and told me I have to pay full charges for the month of August. They don't do prorate!

I have been a customer with them for about 16 years, Over the years the customer service has not been the best. The first issue I had was a representative talking me into changing my service from what I had, promising me that it would be a better deal for me and that my family could share 10 gigs of data, Well that was a nightmare. Since it was over 30 days I could not change it back to what I originally had. The only thing that I got from AT&T was 5 extra gigs. My bill was more than it originally was. My second issue is I was told that if I combined my Direct TV and AT& T bill I would have a lower bill. Well what I wasn't told is I would be charged for two months of service to start and I would lose my Plenti points for combining. If I had known this I would have never done this. I lost some Plenti points which was restored and I asked that my bill be de-combined. Back in September. It didn't happen and I called again and it finally happened in about March or April we from that I lost PLENTI points from January-current. They made my account paper and I kept changing it back to paperless and my bill to where the money automatically is paid. I called PLENTI and AT&T about these issues since last year and they make it seem as though it's my fault for all of this and refused to give me my PLENTI points from January currently. I had to go back to my account recently to re-do the paperless again. I know that I did it because I didn't get a bill prior to the one I just received the other day. I am not sure what kind of games AT&T is playing but I don't appreciate it because I know for May I didn't get a paper bill now all of a sudden I get one in June. So know I am sure I wont get PLENTI points for June either. ATT sucks

Don't care about you. Phone lines have been down for a week. Lost thousands. Save yourself and RUN!

HOW DARE YOU FORCE EVERYONE TO USE YOUR $#*!TY SERVICE AND THEN NOT HIRE ENOUGH TECHNICIANS TO SERVICE YOUR CUSTOMERS. MAKE AMERICA GREAT AGAIN!

None of the representatives know how to communicate nor know how to take care of customers. AT&T is a complete scam and only care about taking your money. Spend your services elsewhere! Here is my experience:

When the iPhone 14 Pro came out, several phone companies were doing a $1000 trade-in promotion for qualifying devices. I had an iPhone 12 at the time, and jumped on this deal quickly. It was a huge mistake. After ordering the device, there was a 8 week lead time until my device got to me. This wasn't the problem, as I spoke to a couple agents because I was worried I would miss the promotion window. Problems started as soon as I got the new device. My return package to turn in my iPhone 12 never came with a return label. Instructions that came with return package says to use the return label, but I never got one? I then contact AT&T representatives to see if they can print be a new label. This was when things went complete south. Representatives online told me to go my local att branch to get the label. I drive to 5 different branches, one corporate branch, for all of them to tell them that they can't print any shipping labels. At this point I'm at a complete loss. After several back and forth calls and chats will representatives, I was finally able to talk to someone in higher management. The management team was able to send me a return label via email. WHY COULDN'T THEY JUST DO THIS WHEN I ASKED BEFORE GOING TO EVERY LOCAL BRANCH? Now, my iPhone 12 has been shipped to AT&T. I have proof of shipping and emails stating that AT&T as the device. It has been a couple months now, and my promotion status is still at "Started". I've been paying installments on the new iPhone 14 pro, which is shouldn't be because the promotion states that the $1000 covers the installments. So far, AT&T has been scamming me out of my money and hasn't fixed this issue at all. Instead of saving money on a new phone, I have lost money, my bill is now higher because I have to pay installments, and I lost my iPhone 12 because of AT&T's mishaps. AT&T is supposed to be the leading company for cellular devices? Not a chance. Complete waste of time and joke.

AT&T continually fails to deliver the services for which I am paying. I am writing to demand punitive and corrective regulatory action.

I am an AT&T land line and DSL internet connection customer in east metro Atlanta. In the 33 years I have lived at my current residence, I have often had to endure problems with service. The service interruptions have become worse in recent years and acutely worse in recent months. Every few days I must call the company for repair either because there is static or no connection at all on the land line, the DSL signal fails, or both. I have made four such complaints in the past month.

These problems would be permanently solved if AT&T would replace the obsolete copper cabling system with modern fiber optic technology in our community, but it is not doing so. While we wait in vain for this upgrade, the company refuses even to maintain the existing infrastructure serving us. Frustrated repair technicians have told me that the equipment in a particular box in our neighborhood is worn out, and the company will not spend the money to replace it. On tech noted that it was especially prone to fail during stormy weather.

I recently discussed the problem with Gary Ladd Jr., Manager for Technical Support, Office of the President, AT&T. He told me the company had determined that the equipment was not defective enough to warrant replacing. I asked him how that could be when it was failing every few weeks, with increasing frequency. He had no answer. He promised that I would be contacted by Case Manager Toan Nguyn. Mr. Nguyn never called, and he has not responded to two phone messages I have left for him.

We remain AT&T customers only because in our area there is no alternative except Comcast, which has an even worse reputation for customer service. We depend on our land line because cell phone service is unreliable inside our home. Like most people, we depend on the internet for many purposes. Streaming is routinely problematic for us because the DSL speed AT&T delivers us is slow at best -- when it works. But as of late the signal drops out intermittently or continuously almost every day.

This level of customer service is deplorable and intolerable. I have written the Federal Communications Commission and the Georgia Public Service Commission demanding that AT&T be levied punitive fines and be forced to (1) replace the defective equipment serving our community by the end of May and (2) upgrade our area to fiber optic technology by the end of 2020.

About 40 years ago Saturday Night Live savaged AT&T with a parody commercial featuring Lili Tomlin and ending with the tag line, "The Phone Company. We don't care. We don't have to." After all the decades nothing has changed.

We switched from Verizon, huge mistake. As soon as this contract is done I'm done with them. They claim their reception is better, its no different from anyone else's. No worse but certainly no better. I had a problem with my new phone not switching over. Went to three different stores with three different solutions. One store even require a readable bar code on my driver's license. It was damaged so it was an issue because they couldn't scan my driver's license. Neither of the three stores resolved the problem which eventually resolved itself two weeks later. That's how long it took for my number to fully switch over. When we started the new service with at&t we were in the store for nearly three hours. Verizon we bought new phones and the phones were fully functional 30 min later. Now as part of our at&t package we subscribed to direct tv and direct tv now. We didn't really want satellite but the salesman showed us how we could save money by simply using the Hotspot on our phones and get rid of our wifi. It was horrible didn't work which actually cost us more money to re install our wifi. As for direct TV now on my phone I have never been able to log onto the app. We've had the phones going on three months now and I have conservatively spent hours, no less than 15 to 20 hours on hold only to get a robot that you hope sends you to the right person. Well I found out that at at&t there is no right person. Or robot. After spending sometimes two or three hours on hold i would get the wrong person and have to start all over again at the back of the line. This happened multiple times. I stayed home from work one day and spent a total of 8 hrs on the phone and to this day still no resolution. Next, I had at&t already installed on my phone but tried to cancel it because I thought i had direct tv now with my new plan. Just to cancel a service you will spend hours on the phone only to reach people who haven't got a clue. Three months later I'm still paying for a service I don't want and can't get a service i do want. And there are NO 1-800 numbers on there website so you can cancel. I had to Google the number which did me no good because the staff are not adequately trained. And now for a new low in customer service, the robot actually said, I'm sorry and hung up on me. Iv had customer service reps that I had to hang up on because between the accent and the poor reception I could not under stand a word. Summery they sell you a broken product and then can't fix it. All this in three months. To be honest, between a bad heart and ptsd I don't know if I'm going to make it through a two year contract.

The reason for this complaint is because i've been a loyal customer 2yrs I never once asked your company to change anything on my account. I hate when company called me and asked me Do I want to try new Products with your company. I was fine with what I was paying every month for my 7 phone That I was happy paying $8.99 for each cell phone insurance I didn't Ask your employee to try to save me money at all. I really didn't care about that.
But anyways, they changed my plan without my permission. I didn't ask for your company to change my plans. I was satisfied with what I was paying for 7 phone again I didn't ask your employee to help me with anything. I gotta phone call asking me. Do I want to sign up for some type of program for a $25 a month? That covers tablets, computers, TV, and game systems. That was it and I told them. Yes, I would like to try it. And that was all I asked for but you're employee went in and changed everything on my att account without my permission I've been a loyal customer for a long time. I deserve credit and you'll please get this bill straight now. Because that's not what I asked you out to do I asked for one thing and 1 thing only but your company just take it up on their own and do what they wanna do without my permission. Then I talk to customer service. Nobody can help me. I find out yesterday which was September 23rd that you guys put me on a $45 plan that I didn't ask for that. Would not cover my kids other 3 phones. Which I did not ask you to change anything. I would never ever pay $45 a month four on for line and the other 3 dont have insurance when I got phones That cost over $1,200. I will be contacting contact 6 news for help because this company is scamming me out of lots of money every month and I'm just paying it to keep my credit good Because if I don't pay it then you guys reported as negative. But it's okay that job company could keep screwing me. And nobody's trying to help me I've been calling. I don't talk to managers managers have lie. I have talked to multiple people and I have wrote down their names. And I'm gonna list all the supervisor who i have talk to. That told me they were supervisors and they was going to help me and they didn't at all As of right now, I have 6 phone lines that I pay plus my seventh fault line is temporarily suspended. It have been suspended for a whole year. And a 1 half going on 2yrs and im still a very loyal customer. I still pay that bill. I just want you to go and fix my bill back to. Where was because I didn't ask you to do anything.

3280 E Flamingo Rd. Las Vegas NV *******

I came here today 12/5/2020 to turn my prepaid account into postpaid and purchase a new device. While I have received a stellar service from the staff, especially, William J. Who helped me with my purpose of visit and whom was very patient, accommodating, and was very professional, I definitely did not appreciate the way I was mocked by this person with a longhair while going through the process of activating my new account who turned out to be the store GM. I work for Department of Homeland Security/TSA, and it is stated in our government issued credential that we are a Federal Emergency Responding Official. I was trying to see if I can use it to get a discount as they are offering them to EmergencyResponders. This GM made an unnecessary statement in normal speaking volume in front of me, in front of his colleague, and within eves drops of other customers who where their that "TSA is not law enforcement, but they like to act that way." before walking away. I understand if you do not think I deserve any discount and I would be very happy to pay what is due since I am happy with the AT&T service, but I do not think it is necessary for him to mock my profession. If you have a bad experience with DHS/TSA it is within your right to feel upset and say anything negative, but not while you're on duty, your employees are looking up to you for example and I was not there and have nothing to do with it. Therefore; I do not deserve to be mocked in front of people. The GM would probably just get a slap in the hand and nothing at all, but at least it's here for people to see that I am a DHS federal government employee and this is how the GM at this store treated me. William J. Should be the GM, he talks well, acts well, and treats customers like me with outmost respect and not that guy. This won't be the final place that I'll be sharing my experience with this AT&T store.

I can't tell you how many perks and benefits were promised if I switched over to AT&T. There was a ginormous list of them, and when we did it, the service technician showed up after a couple of months of waiting (due to some mysterious technical issues that they wouldn't describe to me) with a salesperson who proceeded to pitch a whole bunch of stuff that we didn't want over the next few hours. It was a goofy pitch, complete with a faux call to his "boss" over the speaker phone to ask about the current special deals so that the "boss" could be like "Oh! Wow! What an amazing benefit! I've never seen it so good before! How are we even making money from this deal? You'd have to hate money if you didn't hop on this deal this flaming second!" It was incredibly uncomfortable and awkward, and I almost decided to cancel having the internet installed as a result. At one point, the salesperson asked about benefits that I was promised when I talked to the original sales reps, and I told him about the benefits of the first couple months free, and that they would buy me out of my contract with XFinity, and a great bundle if we switch our mobile providers as well. I even gave him the store location and names of the reps I talked to. After I informed him of this, he said that he wanted me to find the email they sent me with a list of these benefits, and I couldn't find the email, which means they wouldn't honor those benefits because I didn't get it in writing. Instead, I got a stupid $50 AT&T card that I have to order online, and it's a "benefit" that I couldn't care less about. I already have too many cards in my wallet, and it's not worth the lousy $50 to get yet another to be forever lost in the black hole that is my wallet. It was a pretty bad experience, and I have to say that I'm regretting my decision. The internet is meh so far, despite it being fiber. I haven't really noticed much of a change in download speeds, but I did notice a bunch of hitches in connectivity that I never had with XFinity, especially when it comes to streaming media like YouTube and Netflix. Nothing is worse than changing internet to something that is supposedly faster and then getting the dreaded buffering screen for minutes on end before it plays a couple of seconds and then returns to buffering. On the first day that it was installed, the internet died completely, and we had to call the technician out again to install a new modem and run a fiber line all the way up to the house. That restored the internet, but I'm still not that impressed with the connection stability. For reference, I work in the tech field, so I know how to do a lot of troubleshooting with the internet connection on my own, but the problem appears to be on AT&T's end, not mine. I'm about ready to go back to to XFinity if this is what the experience is going to be like. It's such a shame that my first fiber experience was tainted with a crappy company like this one. AT&T, do better.

I am a 28 year old homeowner, college grad, and disabled U. S Army veteran that had the unfortunate experience of signing up with AT&T Uverse and Wifi after my family had been customers for 20 years. They have since lost ALL of our business. Why? Because at day 1 of our contract thru the entire first month our service did not work. After 4. FOUR boxes it finally worked. We were patient. THEN, a bill for an unreturned box appeared for $168. This is when things really snowballed. This bill suddenly turned into $381... we called relentlessly to remedy this. One day, an agent by the name of Christian agreed to CREDIT (not reverse payment) our bill for the $381 for our CONSTANT troubles. I asked if this would EVER come back, and he assured us it would not. Well, this bill reappered for another month or so until we got sick of it and cancelled. NO ONE would help. During which we were assured we would not incur an early termination fee. Since then our bill has risen to over $700, to inlcude the missing box their technician 'lost" and a termination fee. Unbelievable, right? I have PERFECT credit and now I'm being harassed by collections. I reached out to the BBB and a man by the name of Timothy Amey from the Office of the President at At&T called me to discuss this matter. Not only did he refuse to fix the matter but he - like every other employee - straight up REFUSED to provide the audio transcripts of the phone conversation with his agent proving that he credited the bill. They are hiding the evidence of my claim since listening to it themselves. Timothy refused any responsibility after agreeing with me that it was wrong and had the NERVE to say that I needed to pay for the services I "enjoyed"... I didn't enjoy a single day Timothy, in fact it was all hell. Now this Christian kid still has a job while I take a hit to my perfect credit. Xfinity has since been a MILLION times better and more receptive. You've been warned people. Avoid taking a hit to your credit and the financial and mental angst that comes with At&t. Not a military friendly company WHATSOEVER.

Been with them for years, but the customer service is the worst. When my contract is over, im looking for another. I HATE I KEEP FOOLING WITH AT&T.

AT&T told me I would have to upgrade my plan only AFTER I took delivery of my two new I Phones! The new plan would cost me about $40 a month more!

To whom this may concern,
My name is Melissa Townsend and I had called yesterday evening after 6 PM to try to get some help setting up my husbands (Kyle Townsend) phone that was not activating. After hours on the line with other tech-support individuals, they were unable to help me. After hours on the line with other tech-support individuals, they were unable to help me. I spent many trips going to the AT&T locations to also receive help as they were unable to help me as well and referred me back to tech-support. I spent many trips going to the AT&T locations to also receive help as they were unable to help me as well and referred me back to tech-support. So if I know at this point, I have nearly given up and was about to switch providers.
So if I know at this point, I have nearly given up and was about to switch providers.
However, last night was much different a huge difference amongst those that were able to help me. However, last night was much different a huge difference amongst those that were able to help me. His name is Antonio Champion. His name is Antonio Champion as he gave me his name. Mr. Antonio Champion helped me through the whole process. Mr. Antonio Champion helped me through the whole process. He was very polite and very reassuring, and gave me a sense of calm in my time of tense agitation he was very polite and very reassuring, and gave me a sense of calm in my time of tense with this whole phone, activation business. This whole phone, activation business. He took his time and checked every corner and waited with me on the phone until the phone was activated. He took his time and checked every corner and waited with me on the phone until the phone was activated. If I could give five stars to an individual on your AT&T team, I would give 10 stars mister Champion. If I could give five stars to an individual on your AT&T team, I would give 10 stars to Mr. Champion. His friendly, professional kind of relatable personality is all that made the difference in making this difficult task become and seem so simple. I don't know what magic he performed but whatever it is he is very good at his job. I don't know what magic he performed, but whatever it is he is very good at his job including tech-support, but also client relations. Or my opinion, I'd say this guy deserves a huge raise for the ability and skill he has to help people make their lives easier by simply activating her phone and being patient.or my opinion, I'd say this guy deserves a huge raise for the ability and skill he has to help people make their lives easier by simply activating a phone and being patient. I wanted to write this to give do credit to a individual that truly deserves credit for excellent customer service. I would like him to be informed of this letter of recognition as he deserves to know he is absolutely recognized for excellence.
Thank you

Sent from my iPhone

These guys are total CROOKS! I called to switch my girls service from Metro PCS to my phone plan at AT&T.

I told the SALESMAN that I wanted data plans for my two younger children because they don't have anyone to call! L, and he just AGREED. He signed me up, saying that it was the most cost savy plan. I believe he advertised that it was $180, but I may be wrong about that number. (WHAT I DO KNOW THOUGH, is that I would have never agreed to $300 to $350 monthly or I would have just kept them on the plan they were on.)

Then fast forward a couple weeks, my girls get their phones. They are excited, of course, because they just want to play games on an iPhone. I had already told them they were only getting data plans but they didn't care, GAMES were all they wanted anyway.

Well, they start getting these phone calls ALL the time. I didn't notice at first because they didn't have their ringers on. But I picked up one of their phones one day and I see these text some weird text messages. I ask them about it and I find out that they are getting a massive amount of phone calls and text messages from random people.

INAPPROPRIATE and VULGAR text messages were being sent to my TEN and ELEVEN year old.

So I called. I said, hey I got data plans for my girls but they are getting all these phone calls and texts. They say, oh WE DONT OFFER a data plans….

Oh really?! Then why didn't the salesman say that? Oh YEA, I know why, TO GET A SALE!

$#*!ING CROOKS.

Then they proceed to tell me that the phone numbers they assigned them were someone else's phone numbers. HMMMM…okay. Assigned to my small children? Even though i specifically told the salesman they were small children, which is why I asked for data plans?!

Then I get my phone bill….…and guess what they are charging me?

$350 for the bull$#*! LIES they sold me!

I always heard they were crooks but I didn't believe until this…it's true guys!

Please make sure YOU RECORD your own calls with any salesman that you talk to, ESPECIALLY AT&T, so that you won't get hoodwinked because this is bull$#*!!

No holding music, how am I suppose to eat my lasagna and talk to people when there's no holding music # BORINGGGG

They seem to know what they are doing and can take you right to what you need.