AT&T

I made a payment agreement with AT&T paying the amount of $349.95 for November 28,2024 and the other for $348.24 for December 12,2024. It turns out that AT&T broke the payment agreement by charging me twice on the same day, the 28th, for both amounts. I contacted them for a refund but they don't want to give it to me because of their policies.

Be careful with at&t it is not below to do under handed and shady business practices. They don't care for the time they waste. They take all your information down send out a sim card that can't be activated. Most there agents are rude as hell. Think twice before u try to do business they are crooks. I have recordings, email, the package they sent out, and "sim card" in my Possession. The phone below is the numbers for At&t. I was told they could do a call back. I declined 5 mins the customer service agent just hung up on me.

I requested a stop process of payment from AT&T, and they told me that they could not do it and that my banking institution would have to. So, I called my bank, my bank stopped the process of payment on their end and told me that AT&T would have to do so on their end. I did not cancel my autopay; I called to transfer accounts for auto pay. I gave my information to the representative, and guess what, it was never put in along w/ the process of stopping the process of payment to a closed account was never completed. AT&T charged me a return check fee. I called in to complain and to see if they could override that due to the negligence was not on my end. One supervisor (some guy) was rude and ignorant and said that he wasn't doing it. This supervisor tried to make me believe that I said something on a recorded call to prove his case, and I asked him what did I say besides the fact that I followed protocol and asked AT&T to do their due diligence, and it was not done. I called the next morning and well, I am stuck w/ paying a return check fee. I have been with AT&T for 2years, and I keep having issues with my auto pay being kicked out, always having to pay extra money, etc. I started to go pre-paid when I paid my phone off, but a representative stated that I could have a better deal to remain in a contract. So, poor choice, I stayed and added another line. If I did not add another line, I would have dropped having a contract and went to prepaid services. It's either prepaid after I pay off this phone or on to another company. I am tired of AT&T.

While shopping at Kroger two at&t salesman tricked me into joining. They lied about cost per month and that the phones were free. My first bill was $258. Second bill was 425. Don't be fooled by these salesman walking around in other stores

Where do I begin? The company is disrespectful, dishonest, rude, and deceitful. I've read several reviews where the consumer entered the agreement under false pretense; then, when calling to rectify the situation, you are transferred to several different operators to repeat your problem repeatedly. I see now this is an avoidance tactic frequently used in this company to avoid dealing with the customer's complaint, found error, or a dishonest practice. Absolutely absurd and factual statements! I am a first and last time customer of ATT&T. Please be advised this is a dishonest company with deceptive practices, poor connection, and poor customer service on a regular basis. The thirteenth month has been just as distasteful as month one. I will take the monetary loss to rid this disease; for prospective clients, don't waste your hard-earn money. I have learned the hard way.
Very Dissatisfied Customer

The AT&T store located in Littleton Colorado off if Bowels Ave has the best customer service EVER! Mr. Saeid Hassan was so great to work with. He immediately took away any anxiety I had about switching mobile carriers and went above and beyond helping out my entire family. He was amazing and so very helpful. This store and manager should be very grateful to have him as an employee! This is how customer service should look and Saeid should be training all of your employees on how to get and retain customers! Thank you Saeid!

Allows customers personal information to be accessed then penalizes the customer for their lack! They will not provide the accountability and transparency they require from consumers. My banking information was accessed through the data breach that allowed my funds to be drained. I trusted this monopoly with my livelihood. Not only did they not provide me with any assistance it was deemed not important. Im a disabled veteran whom lives on a meager monthly income. So a hack and drainage of my banking accounts is a serious inconvenience to me

Charged me $989 for non return fee after they recieved the return. Took 3 months and 5 phone calls that were over 1 hour each. Waste of time. At&t, never again. Real crappy company

I switched from T-Mobile to AT&T recently. Terrible experience from the beginning! Customer service is non-existent! Wait time to speak to a rep was greater than an hour multiple times! Additionally, my bill contained duplicate charges.

The goal of phone customer support is to leave people waiting until they hang up. Never a call to them under 60 minute wait time. Usually need to be transferred. Another 60 minutes. They say they fixed the problem but you will need to call back to go through same bs again. The worst of the worst. Try Verizon or T-Mobile. ATT doesn't care about thier customers.

Rep over the phone outright lied about sending apple watches that would be paid for with "credits" that did not exist. Rep stated multiple times that the cost of the watches would be immediately offset by credits and to please sign the financing for the watches in order to process the order. Rep then asked for me to pay the taxes on the watches as that was the only thing that these "credits" would not offset.

Found out today while fixing the account issues that she created when improperly bringing on the new line (which was the only reason I had called), that there were no credits and I had been straight up scammed into financing 3x apple watches on my plan. Customer services solution was to offer multiple opportunities for me to simply PAY for the watches anyways at a slightly discounted rate. Kept implying and using language that I HAD LIKELY MISUNDERSTOOD! Would not listen to the recorded call and acknowledge that their rep lied. Offered to have feedback sent into their inhouse team to have the issue addressed. This is code for "please leave your negative feedback internally so that we can hide it from the public."

**Do not trust anything a representative says to you over the phone. They lie. They then wasted HOURS of my time pushing a product that I did not even request. Later they then implied that the fault was possibly mine and that I may have misunderstood. They then gave me the wonderful offer to simply pay them for the items anyways like that was a favor. I now have to go out of my way in the middle of yet another work day to send back the items. They acted like refunding me the sales tax I was made to pay was some sort of special favor. And in the end with her deepest condolences and apologies offered to give me a $25 credit for the inconvenience. Absolutely ridiculous...

Worst customer service ever, they lie about your trade in's and charge you full price after they say it will only be 200 owed, then they'll hike your bill up every month without notice or reason. Horrible phone Service not to mention, very unreliable

Chat through this app can be very frustrating as no one has any history of previous internet issues, and are rude or elusive about it when asked. We've had three technicians out to our home to fix intermittent and slow Internet, not once has a tech nor agent looked up or inquired into the history of our issues. You have to start all over again with each incident. Incredibly poor customer service, if only we had a better alternative, we would switch providers immediately. And what's even crazier, their customer service has been this way for decades.

This is horrible service, even though it's fiber, I loose signal 10 times a day, it says unstable connection. It's totally off today again. I've never had problems like this before, I definitely will be changing to t mobile

I was with AT&T for years. Unfortunately I had to deal with them again recently. Nothing has changed since I left. This would be the last cell or internet company I would use if I were you. I sincerely hope this review dissuades at least one person to go elsewhere. What could have been a simple fix or remedy on their part will hopefully cost them business and profit. I'll take some satisfaction in that.

Plain trash service, customer service, over priced with them for 6 months biggest mistake! T-mobile is BEST! Btw thats all most always the issue here full bars blank page! Only can use wifi in my house by xfinity to get my phone to work. Taxes can't come come soon enough! Mind you 2 cells and 1 tablet bill 230$ there crazy! And my phone rings and I can't even see who's calling it doesn't even show anybody's calling it just rings hate this service

My grandma and I tried to cancel their At&t wifi after her husband passed away. When you try to cancel online through your account, the cancellation page is conveniently "down" - so you have to chat or call... Red flag #1. Then she and I chatted with multiple agents because they kept disconnecting. Interesting. Pretty sure if I had asked for their stupid fiber upgrade we would have been served immediately. Anyways, we said over 10 times in one chat that we just wanted to cancel because she is moving to assisted living. These bastards tried to convince her to KEEP THE WIFI in an empty house she is SELLING. Apparently these people don't even know what assisted living is because then they tried to get her new address. I hate this company. How dare they hassle my grandma after my grandpa's death.