AT&T

A few days ago I visited my local AT & T Store (Rainbow City Alabama) seeking remedy to a technical issue I had with a recently new cell phone I recently purchased. Sales Consultant, Ms. Eymi Zelaya asked me if I needed some assistance after I entered the store. After explaining my dilemma, Ms. Zelaya told me not to worry and that she would have my new phone up and running in no time. After a short while, Ms. Zelaya was able to cut through all the red tape with AT & T's Tech Support and got my phone operational. During that time, Ms. Zelaya never got frustrated with me asking questions, all while keeping a smile and maintaining her professionalism at the same time. There was a moment or two when she did consult the Store Manager (his name escapes me) to make sure she was on track and he was very cooperative as well. Finally, you're very fortunate to have Retail Sales Consultants such as Ms. Zelaya and Store Managers like the gentleman on duty at that time. AT & T forever!

I am a business person that has been with AT&T for quite some time. I am tried of trying to explain my situation with someone who has broken English. They don't understand what business customers are asking about the services. I have problems with the services and trying to talk to ANYONE with broken English is like looking for a needle in a hay stake.

They put you on hold, transfer you to department that can't help you and by the time you get someone you have to repeat yourself all over again. By the time you get to the correct department you are so mad that you are pissed out with the person you should have been speaking to from the beginning of the call.

I am so done with AT&T it's time for my business to create years with another company.

After receiving an email from att regarding my auto-pay discount change, I called att customer service. The customer service rep was incompetent and incomprehensible, when I asked to talk to the manager, after an hour waiting, no manager answered the call and I was connected to the fraud department, still not a manager.
Not taking care of your long term customers is not a wise way to do business. I am certainly looking for a better carrier.

When I decided to give AT&T TV and Internet a try I was offered rebates if I place an online order. The rebate was for $250 on a debit card. After I placed my order AT&T only issued a $100 rebate. AT&T did a switch and bait. That's not a good way to keep customers. We will tell our friends and family not to trust you.

If you plan to trade-in, please be cautious. We traded our phone for 1000 credits, and AT&T adjusted our promotion from 1000 to 350 after 6 months! That was not fair, even though I received a message from AT&T confirming that my trade-in phone qualified for $1,000. Bye AT&T and never come back

Closed account and returned equipment in Apr'23.
It's August and I am still trying to end the bills that they send. Each time I call I speak to a new very polite person in the Philippines who is not able to help me
It's a nightmare!

Very bad attention they make fraud they offer you promotions and then they want to get more money and contracts that you have to be with them until you fulfill the contract the worst line in which I have been.

AT&T has a history of abusing, overcharging, and delivering horrible services to their customers. Please, please leave a review anywhere you can denouncing these thiefs that the only thing they do well is taking money from customers. I leave in Coppell TX and the only reason I have their "High Speed Internet" is because where I live there's no other choice! And that's what they also do, they eliminate the possibility of having competition, that's their only way to get business for them!

Manager answered all my questions even when I thought I was being annoying he was w a smile not bothered at all. He looked concerned and wanted to help. He fixed my problem and helped me lower my bill. He needs to be promoted to something higher than manager

So frustrating! Spent too much time for nothing on the phone trying to resolve this issue. Did I upgrade my phone to get 5G, yes supposedly that is necessary to get a signal, do I pay my outrageous bill every month for cell phone, internet and Direct TV. Yes I do. Do I get the worst cell phone service with dropped calls and noone can hear me. Yes I do.
I cannot stand calling in, it is ridcously LONG wait times and nothing gets resolved. I really do want to change phone carriers which I am very close to doing. You really need to step up your services and customer service. You won't miss one customer until it starts to accumulate then you'll feel the loss. I hate writing reviews like this but they price gouge and service is terrible

Went on the website to update my watch it stated I owed 166.00. Went on there 2 hrs later and it was 368. No explanation to why it changed but I was told they couldn't honor the 166. The "supervisor stated that I signed a contract to pay the installments. I asked her so….y'all represent false advertisement? Silence….have a great day

I had an installation appointment for May 6th from 10-12 and no one showed up, not even a courtesy call and I took time off of work. They rescheduled for May 7th, 12-2 and once again, a no show with no calls. So I canceled abs spectrum hooked me right up with great customer service. If I could give less that one star to AT&T I would. If the most pathetic company that I've ever dealt with.

I give them a star because they answer my calls but the service is the worst, they lie to you, they charge you for services that they do not give you and the reimbursement is blatantly stolen. I do not understand how they have not yet been sued for defrauding customers. That company should be fined and closed for the good of others.

Trust me this company isn't organized and everything is SUPER complicated. I thought I was going to get my $800 applied for trading in old Samsung, well that didn't happen bc they flagged the phone as being on the black list. What a joke! I keep trying to log onto the My AT&T App and there is a glitch that won't allow me to. Also when I called customer service they don't even recognize my number for assistance. When I tell you to steer clear of this company PLEASE LISTEN! I have only been a customer 30 days and it's been a turbulent start. I seriously regret it but it's my fault I should have done more research.

We were lied to by a phone rep. Increased our bill by over $100.00 per month. Took four hours on phone to correct. The changes that had to be made to correct bill resulted in our installment plan being cancelled. They billed us for the balance of the plan. We were not told about this in advance. Do not do business with AT&T wireless. They are criminals.

The website is such a mess... not so user friendly... I did an upgrade of my line and my account was immediately charged. Since the website defaults to a 64 GB iPhone, I only realized later. I needed to change it to a 128 GB phone. I couldn't. Was asked to wait until after 4 hours to cancel the order. Which means I will have to re-do this order.

AT& T is doing a good job with customer service. The only thing is we seem to get a lot of bills from them. We have two separate bills for our business and one for home, I wish they would have one bill for business but they said they cannot. We received our $100 Visa rebate from them with no hassles.

Internet doesn't work outage almost for 2 month, No one's at call center would like to resolve issue and AT&T informed that the technician can come to fix the problem in 5 days, since 03/25 and they will send the technician I keep calling hey saying the outage is done but still the internet is not working and today 06/01 and they didn't sent anyone, this is ridiculous and it is what they say to their "valued customer", fake commercial, they do not provide a good service and they don't care if you need the internet to work remotely had to go to Starbucks to work from there. Be careful when choosing this provider, you can be very disappointed.

I have tried for days now to get my bill taken care of, and they hang up on you if they don't like what you have to say. You go to the store and they can't help you with the bill, you get told you have to call in. Absolutely the worse company I have ever dealt with. We have tried to add me to the bill, to be able to make changes to the account for months now, and still can't get me added. Ask for a supervisor and you get put on hold, then told the supervisor will call you back, and doesn't. It's all BS with this company and trying to get a bill fixed that they screwed up in the first place. What kind of people work for this company?

Hello i was help by crystal soto Who appeared to be very organized professional and experiences sales person at this location i would highly recommend her for any future customer

I called this morning about my Mom landline for repair. I had to speak to 6 different people and stay on the line for 45 minutes before I spoke with the right person. I'm still not sure the problem will be resolved. She has had the same problem before. And its still not resolved. Can you not do better than this. My Mom is 92 and lives by herself. She needs her phone.

They do nothing but lie. They give you a monthly price and then when the bill comes it is considerably higher. You can spends HOURS on the phone with them and get absolutely nowhere. If you speak to 5 different eople you will get 5 different answers. What a bunch of crooks. I absolutely hate them

I have to call them every single month. They say they'll fix the problem and the next month I get a bill with the problem not fixed. They say they'll call you back. They don't. They never do anything they say. And English is obviously not their first language. Sometimes I have to hang up
And call back just so I can talk to a different person I can possibly understand. And plan on spending at least an hour on the phone when you call because you'll have to be transferred to several different departments before you get to the right one.