AT&T

I don't know why I switched to Att thinking it was good but it was the worse mistake. For several months I had my bill increased almost everytime with random charges which I kept blindly paying for. It got worse this year and i decided to look deep into my bills.most of the charges I was paying for were not legit and when I decided to call I talked on the phone for 4 hours with nothing being resolved. This my bill was getting high everytime that I decided to change plans but that was even worse. My service started being slow. If you don't pay attention to your bill you will overpay everytime. I am currently working on switching this month to a new network. Bunch of scammers

The place is spacious, neat and impressive! The staff are very knowledgeable. I would like to Recognize Efren for taking his time to help us transition to I phone 14. He was thorough and patient. The time was almost closing and he could have turned us away but he didn't. He made a choice to keep helping us with our problem.He didn't stop helping us until the job is finished! Great work!

I don't know how long I will hold my job. My performance has dwindled because AT&T is my only option for "broadband" internet and it creeps along at 7Mbps. A couple of blocks away, friends speed along at 100-200 Mbps with their cable modems. In this era of work from home, do not pick AT&T internet if you have other options.

Today I spoke with Chris Mariele about several topics. I am a new AT&T customer. She was excellent. Very professional but personized my concerns. She answered my questions and fixed several items. Very good representative of this company.

This is absolutely the worst company. They don't have a clue what the costumer service is. We are having a problem with our internet connection for almost 2 weeks, they sent a technician who did not fix it so we schedule another appointment. Technician supposed to come between 8 and 12. At 12 o'clock I got a text saying technician can not come on time. And I had to take a day off from work to wait for him. So I called "customer service " and guess what- when I explained the situation to the supervisor he started to laugh at me. Laugh! It's not funny, my husband's business based on the internet so he is loosing money by sitting and waiting for the technician who is not even coming. And the have no backup technician to send, which is not true. But the don't forget to charge you monthly for the service you don't even get. I don't know where else can I write a review but please don't use them. They ARE THE WORST!

Worst customer service ever. Rep in store created 2 accounts in my name when I only opened one ruined my credit because I had no idea it existed and it ended up in collections. I was promised a discount I never got was charged the full price for my phone when it was supposed to be free. I canceled automatic payments and they took my money with out my permission when I wasn't even supposed to be charged that amount I would not recommend att to anyone. Worst cellphone company ever by far

I went to the mall and i saw a "good offer" of at&t which was a 3 phone lines for $173 montly, unlimited plus 3 new cell phone
Songs good! Because i had tmobile paying $ 103 monthly and my husband had sprint paying 145 monthly.
We decided to switch to at&t believing in that promises. And it had been a nightmare every month with the bill, they overcharge for no reason. We ended paying a bill for 400 and something i dont remember, i called them and they told me that it was because the first month they charge activation and a few more things. They said that the next month i am going to be paying my 173 plus taxes as we agree with the contract, so the next month my bill was 345 dollars, i have 6 months with this company overcharging me every single month. And they told me that if i cancel the service i would have to pay around 2,000 dollars. Oh my god what a mistake we made switching to this horrible company. I fell so mad, and i don't know what to do

So I have been a customer for many years and a couple of months ago I purchased a hot spot from at&t and told the do not add anything like insurance to my bill well I have been charged for 3 months of insurance and they refuse to credit me.

I am so sick of ATT's sorry customer service. The simplest things no one can seem to fix and I am so tired of Never being able to speak to someone in my own country. I Love All peoples but when you are dealing with customer service and need issues fixed.why can a person speak to someone in the country that they live? Why dies ATT hate America so much? ATT doesnt want to give Americans jobs or train Americans for a decent job? I'm tired of ATT taking my business for granted. 3 phones lines and I pay out the wazoo for them! Bo more. I am done with ATT

Please never go with AT&T. I had an emergency situation and guess whose service decided not to connect with 911.

I am never able to make outgoing calls. People can never hear me. Calls drop all the time. This service is absolutely. Please save your money and go with a serive more reliable.

The customer support is a start. All they do is transfer you to another supervisor yet when you try to file a complaint to the supervisor during the chat all you get is. "I'm sorry this is a inconvenience". Then transfer again. All I wanted was an explanation on why I'm paying for a phone that Is broken.

AT&T is a terrible company! We had a bundle and cancelled everything in January. We did it online, but I went into a store to make sure everything was indeed cancelled and was told everything was cancelled. We have continued getting monthly bills. Each month we call and after giving them about 30 minutes of our lives, are told that everything is taken care of. Today we called about the latest bill and were told that there was a record of a March call, but that the cancellation was not in effect until April. So, we own them over $300. (This is not the same as the $400 cancellation fee we paid when cancelling.) Aughhhhhhhh... It would be cheapest ti pay it and be done, but this is wrong. Unless you want to have AT&T until you die, don't use them ever. I wrote this June 1st.

ATT customer service is awful. They do not speak clear English. Takes more time to get them understand the issue. Waste of time. Humble request to ATT - Please move the customer service to better English-speaking countries.

So basically at AT&T.com you have access to lots of stuff. One reason is that you can chat with the agents that work there and they are really nice. Second reason you have lots of choices and they are cheap than some companies.

They block your internet access to China's websites. Never use this. It would be hard to open up Chinese websites. I use my friend's hotspot, he used T-mobile. And I can normally access to those websites.

Offering a free Zflip when trading in any samsung? What do you need to get your free phone, just a $450 down payment on the free item.

Also tried to get the $30 a line set up but the cheapest I could seem to get was 2× that at $60 with 6 lines added. Laughed at th3 obvious false advertising and scam and went to Xfinity. Got $900 off my phone (no trade in) and got my lines for the $30/month like I was told.

Wish I could give the customer service zero stars. Their customer service agents can't even speak or understand basic English. I waited 20 mins to get to an agent just to get a shipping label for my trade in phone. I had to spell out every letter in my return address twice using phonetic alphabets, but still the agent messed up my address. I had to use the word "dash" instead of a "hyphen" and they still didn't get it. I finally replied to the email with incorrect shipping label with the correct address. After this drama, the call got disconnected. Neither did they call back nor replied to my email with the correct shipping label.

I use to love ATT until they ripped me off. Charging me for a phone that I already sent back. Talked to customer service. They lie say they haven't received the phone. I know they received it. I don't even use my phone's waiting to my plan is up to cancel.

Atts customer service is terrible. I have been on the phone with customer service for two hours because they've charged me 3 times for the same account. Do better ATT I'm seriously considering going to a different company after being with ATT for 6 years.

I called in to ask about my bill why it went from 113.00 to 152.00 the guy had said that there was a suspension in April when I was having trouble with a Visa card paying the bill so I had to go to the store to pay it there he said there was a suspension for about two to three hours and I probably didn't even know it but still going to charge me that amount do two they're online that couldn't take it. I have been with them for over 10 years now and I am so disappointed I told the guy I said well
I'm not going to pay that because there should not have been a suspension on it he said okay well you have a nice day and hung up. After being with them for so long that was the rudest person I think I have ever talked to but I will find another place to go to that was just unbelievable.

My friend's router broke. Couple lose wires stuff like that. She called AT&T, they told her it would be 100 DOLLARS just to LOOK at it? They are charging for doing practically nothing, and it's greedy, mercenary behavior.

We haven't had wi-fi for two whole weeks and they told us we needed a new wifi box so we got one and we didn't even need it then they said it's a cut wire so they fixed the wire then it worked for a day and a half and then they came back and dug that new wire up and it hasn't worked since. All i'm saying is at&t needs to do their $#*!ing job they actually suck $#*! they are all dumb

It's a nightmare with AT&T. I have had nothing but horrible experiences with them. Every time I go into a store they can't do this or that in store and than I call and they say you have to go into store