AT&T

Man ATT has gone way down! All they do is lie and lie. They suspended a line I no longer needed stating I would not be bill since no use! NOPE wrong! They billed me every month. On top of that I did a big payment of 618.84 and They tried to charge me again. That they had no record I was quick to pull up my bank statement. Seems their system missed it". Really? They apologized and said they would credit my suspended line for recieving incorrect information. They transferred me and seems they don't communicate they said no credit and I would be billed all over again. Walking right over to another phone store and canceling everything with these people including my cable. Now I see why fedex is full of there devices from so many customers cancel. Ridiculous!

I had automatic payments for my ATT account, service ended on 4/15, was charged for 2 days in that period (full month charge), then refunded on 7/17/23. Via a cash card, Instead of just refunding the money into my charge card.

Just an over all PITA to deal with.

Hey, do not update phone and change phone numbers. They will make pay for the phone on the next monthly billing. I got a new phone from them. And my service got cut off, had to get a new number. Then had to pay almost 1300 dollars the next month. BUYER BEWARE

I purchased with this company only to never receive my product. I honestly never do reviews but I want to safe someone for ever going through what i went through with this company. If you choose to purchase make sure they have product in stock or I recommend go to the store.

No longer a customer but yesterday their line that is still on my house came down to the ground during the storm. Called their 800 number to report it, very nice lady took ALL of my info including that I have this line down in my back yard where I have 4 dogs needing to go out. Over 24 hours later I just got a call from what sounded like their Indian call center wanting me to verify more info so they knew what kind of tech to send out. UMH how about the one that picks the $#*!ing line up you morons. Just informed them Ill cut it myself and toss it over the fence so the cops can take it up with them. How ignorant do you need to be to be on the board for ATT? Absolutely astonishes me that this company is so screwed up and it all stems from the top down. Screw them, pay a little extra for Comcast youll get what you pay for.

The are big theft I do trade in they never send me labels to return the old phone I ask many people for this no answer now they double my bill im still trying to return those phone but they said after 30 days you can't return tht phone

Worst waste of time trying to argue with a dumb computer for 30 minutes only trying to pay the usually over inflated bill. ( dont be surprised It's never what they promise you). The computer usually apologizes for being dumb and tries to transfer you where they charge you 5 dollars for giving THEM money for $#*!ty bare bones service. The computer in a pleasant man voice pretends like it understands full sentences but don't be fooled it lies just to aggrevate you, because it has joy in ruining people's lives and stealing their time. It's a useless system and so is ATnT

Hello! Anyway you can send me to someone who can help?

We moved into our new buid neighborhood 7/21 & we're supposed to have our internet put in same day.

ATT found out there is no box in the ground to set up our internet- ATT hired 3rd party company to install and said we would have internet in 10 days

Its not been 6 weeks & no internet. No communication from ATT. When my husband and I do call get no where. We have spent hours on the phone- trying to speak with someone who knows something

No help and no internet in sight. ATT is the only company allowed on this block or else we would have already of gone somewhere else due to the poor communication and customer service

Please send me to someone who can help!

Tara Dunnagan
*******037

I ordered a phone decided to send it back unopened and they told me they received it and gave me back my money from taxes. Next bill I was charged 827.00 for the phone they have. I spend 4 hours on the phone today for them to tell me they are keeping the phone and my money because I didn't read the fine print

I paid for two months for a device they said they could make work and never could. I was still charged for the line, transfer of data and the insurance...then...charged again for dropping the line I never had. Really? Yes, spent countless hours of try this, turn on, turn off, read these numbers, hold on transferring, to the same bull all over; for months.

Went to a store in Hemet, CA and was told the plan came with a free phone, x minutes, x texts and unlimited data including tethering (10GB actually). Fine, pay the money, get it all organized. Get out of the store and try tethering in the car. No way. Call help and am told tethering unlimited hasn't been allowed for a long time. Sales person lied and manager reassured me also. Went straight back to the store and was told(20+ minutes after leaving) that they cannot give me my money back and cancel because $'s were paid for air time, not for the phone. Pure deception. I got it back through my card company.

I didn't think there was a wireless company that had worse customer service than Verizon. I was wrong. The customer service is so poor, I couldn't even imagine how anyone could keep service with this company. I have tried for over the course of two days to get help with an order I placed. I get told they can't help. I get transferred to automated lines that disconnect me. I ask for a supervisor and get hung up on I just want my order cancelled and my money back.

I have been a loyal AT&T customer for over years and years. Recently, I made some changes to my account and the representative clearly told me that there are no changes with my bills. I received a bill with a double amount of the bill I would have paid. Called customer service and the representative was so rude and refused to solve and understand my issue. I am not shocked that many other customers have the same issue. Never going back to AT&T.

I have had the worst customer service in the store at King Of Prussia. I was told false information and all they did was take there money. I was laughed at in my Face By Sam and she advised she was the general manger. Those store employees and Rude and Disrespectful. I never have such a horrible experience anywhere the way I did here. I have filed a complaint threw the Federal Trade Comm. I should have read all the reviews before even going to AT&T that are horrible of what you put people threw.

When they updated to 5G it mad my 300 dollar phone not compatible anymore and to replace my 300 dollar phone they gave me a 40 dollar phone and said " your welcome". When I went to the store to complain the manager told me I'm welcome and and if I don't like it I'm under no contact and can leave at any time. Take this cheap crappy phone and or go screw yourself... Thanks AR&T... Never knew a business would treat their customers with such disrespect.