AT&T

I am writing this review with a little hope... That being said it doesn't look like it but let's give this a shot. Absolutely the worst service i ever had. Over priced for nothing to absolutely work. Absolutely frustrating because I am literally paying close to 200 for a paid off phone just the service. I am absolutely at my wits end with atnt please fix this issue or else I am switching over carriers if you continue to do business like this you won't be in business for to much longer

Since I basically live between the United States and Italy, I tend to stop using my American number twice a year for 2/3 months. They suggested me to just "suspend" temporarily the account. So before leaving I did it, and got a confirmation (via phone support). After one month I got a bill of 200$ and they kept going up. When I asked explanations they told me I didn't suspended it, when I did and gave them also the dates I asked to suspend and the activate the account. I decided not to pay for a service I didn't used and yesterday I got my "final bill". I paid and I asked to re-store my account since I'm going back to school soon. They told me my phone number was already given to another user so I had to change AGAIN my number. They didn't refund me my final bill- but that's okay, I just know I will never work with them again even if they sell themselves as the "best" operators.

This company has fallen so far they are resulting to thievery and lies of incompetence. Fell on hard times, they didn't effect payment arrangement properly and failed to contact when things didn't work properly. Then after cancelling my service, continued to charge me for services they did not provide. When I got back on my feet, attempted to reconcile only to discover they are trying to charge for 2 months of service not provided and when I asked for an explaination, I got excuses and threats of collection. Offered to pay what I owed and reconnect but they were far too greedy and unreasonable. Don't do business with thieves and charlatans such as AT&T. Worst phone company on the planet and their home internet people baited and switched on me. DO NOT TRUST AT&at!

I changed my plan FOUR DAYS prior to the monthly cycle because I needed unlimited data from the phone I had just purchased the month before, where I asked for unlimited from the beginning! I just got my new bill and they want 35$ for those 4 days I switched. This is robbery! I signed up to give them more money and they take more. I am considering going to court over this because I never agreed to this! If you are considering getting a phone, don't go with AT&T the service isn't even good. I have had Verizon, Sprint and Metro PCS and they are all better than AT&T in my opinion. Luckily I bought my phone completely, because if they don't cancel this fee I will find a better service elsewhere. I heard T Mobile actually pays bills to switch over but would have to look into it. Disgusted

What I mean is a parent company would not cap it's internet a child company caps its internet and charges for extras. Not to mention the data wiping that it does while browsing the internet meaning it will clear your RAM and reload videos sometimes in the middle of it you will see your load bar disappear and then start loading again. Or your browser shuts down and you have to open it and reload it all over again. I wish there was an option for zero Stars cuz that what I was what I would give it one is too much.

Well they keep charging our card 2 weeks prior to the due date. Called and customer service doesn't care. Said someone had to call in the payment, which I didn't, or had autopay, which I canceled months ago for the same issue of being taken out weeks early. Then tells me to go online to file a claim and miraculously that doesn't exist either! Their customer service is horrible. If you can skip them go somewhere else. They can't give you any straight answers! In store some associates are nice but we also had issues with one guy in particular who lied and wouldn't take cash payments.
Such aggravation.

In the first 24 hours of being a new customer my service went from 1300mbps to 70mbps and stayed there. Was lied to by install tech, customer service, took 2 days to come fix, still paying for 1 gig to have only around 600mbps. I'm leaving. Hopefully soon. Looking at options. Exactly why I was nervous using them for internet with the shady things they did about a sim card I sent back in 24 hours of being it because it didn't fit in the phone years back but they not only charged me. They kept charging me and put it against my credit while increasing the total still every month even then. Screw AT&T. Run!

Also, they refused to post this on their site to further be dishonest.

Someone contacted me, whether someone who works for ATT or an independent contractor, stating that they wanted to give me a FREE upgrade with no additional costs. I was actually going to cancel my account then, but I took the offer. HOWEVER, they did not express a charge for installation or extending my contract, which I would have NEVER agreed to because I was unsatisfied with the service, but only because they offered a free upgrade, I wanted to give ATT another chance. Then they charged me with over $300 in set-up fee's and now they're telling me that my contract has been extended. I don't mind paying the fee. It's the principle. As a business owner, this is very low-level customer service and I have been a loyal customer for many years now. I do not recommend ATT.

If I could, I'd give no stars, negative even. I cancelled all services because of the outrageous prices in December, spending hours on phone calls. And guess what? I've had to pay around 290 dollars as of February. 290! When I called to refute, they said I didn't return the motem. When I called in December they never told me to. This was a fault on their end. If they were willing to refund me, I wouldn't be writing this email. But no. They 1, refuse to pay me back even though it says 0 DATA USAGE (because WOW what a shock IM NOT USING IT!) and 2, blaming it on me when I specifically called and cancelled all services. AT and T is a terrible service. Please, by no means, pay for this.

I am living overseas. Today I called ATT about problems with my international plans from my 3 month visit in the USA. I was transfered to Zolanda and I was totally blown away by her care, patience, and dedication to help her customers solve their problems. After several rough experiences with ATT service, this was so refreshing and unexpected. I still am very unpleased with how ATT has way overcharged me this past few months and has not given me the refund that I need, but with employees like Zolanda working for you, it gives a better future for company. She's truly an angel and I give her 20 stars and more! Rachel

Terrible, I was lied to in every aspect. I switched from Verizon because they said bill would be $20 a month cheaper than Verizon when regular bill takes place in a couple months. Ended up at the same price. While I was waiting for my first normal bill, I was talked into getting AT&T TV with salesman saying that it required one box and my other TVs would work with Roku, went home set up with box and found that it didn't work with Roku. Returned next day and cancelled TV service only to find that they continued billing me for 6 months. I will switch to another carrier as soon as I can and never deal with AT&T again.

Jonathan Lopez, Manager, and Luis Masdeu, Assistant Manager, of the AT&T store at 2720 S. Dixie Hwy, Miami, tremendously helped me out on two occasions with my i phone. They gave me much of their time, and did not charge me. They were great! I recommend them to all

I was promised a trade in value for my iPhone 6s 64 GB excellent condition of $150, which was to be $5 a month off the price of my new iPhone 11. I have called several times and they promised to fix it and never did. So they refurbish trade ins and resell them and give customers squat! My service is also crappie.

I have had AT&T wireless for years now, all the way back when it was still Cingular wireless. I have never had a problem with them. Compared to a few of my friends, my bill is a little higher, but I am happy with my service and I am fine with paying a little more for it. The few times I had issues, like when a phone was broken, or a phone was stolen, they were very helpful. Every time I have been in the store I have had excellent service. The sales people have always been good with explaining things in detail to me, and helping me find the best phone and plan for my situation. I am a very skeptical person, especially with sales people, but I have never felt like I was being pushed into a sale here. I have had other carriers in the past that I was not happy with. I have nothing but good things to say about AT&T wireless.

A big thanks to all of AT&T for having such an amazing representative with you. I suggest a bonus and/or promotion! This is based on my evaluation just working with her. She's worth so much and has the skills qnd knowledge to build in this industry. I wouldnt let this gem slip away. I guarantee she will only add value to thw entirety of AT&T and to a position you may need some good help in! You guys won the competition, hands down. 5 stars, Hafeezah, relax a little! I know you're giving your all in this position. I Appreciate the compassion for customers I've experienced. That's rare these days. The gain of Respect that AT&T has won yesterday is valuable. That is all. Thanks!

I live in rural Mendocino County and have ATT DSL "high-speed" internet. Speedtests routinely show speed at 4-5 mbps and in the evening speeds are consistently throttled down to levels 1-3 and streaming, even on a single device is often compromised. 5 years of complaining, replacing equipment, and excuses do nothing to improve the situation. Ironically, the main fiber optic cable through the area to the coast runs through the property I live on. ATT service reps give the same scripted answers when reached. What gives!? Unfair practices to throttle speeds in certain areas.

I cant even put into words how frustrated I am with this whole situation. Long story short, we were promised BOGO for the iPhone 8s after 6 months. We are now going on 10 months and I get stonewalled every time I call. The phone service is terrible too. It may cost us to get out of this situation but I feel it may be worth it in the end. I have been with AT&T for almost 20 years and feel its time to go unless my issue is resolved. Im sure my five measly lines will mean nothing to them anyway.

Att will take your money and give you a service lass then what they offer and promise customer service will keep you on the line to the point you just give up. If you don't just give up they will simply lie to you and them play dumb and the whole process will start from the beginning asking you what number your calling from the complete waste of your money do not use Att they have lost myself and family today due to the fact that they chose to treat a customer of 20 years like they didn't want my business. This was not an Acute incident this has been ongoing today was just a climax they will never have my business again and I will do everything in my power to ensure they don't get any other business for future customers they don't deserve anybody's business because they don't treat us as customers they treat us as a paycheck that's it which is fine take my money give me the service you state you'll give me that's the problem They can't screw AT&T

As a longtime AT&T U-verse customer, I switched my wireless service to AT&T in early December 2021. I have not seen a wireless bill - but i signed up for autopay so they are being paid - I cannot successfully log into my wireless account, cannot merge my accounts, cannot get assistance via customer "service".
Wait times are 30 minutes to get the first line help with no short cut knowing this person cannot help me. Once they realize they cannot help me, I'm switched to another level of help (today i heard the group was the Digital Assistance group) but in every case, no one picks up by the time reaches 1 hour. I work full time so dont have more than an hour a day to spend on hold. Today was my 3rd day doing that.

I was never told I'd have a bill 3x larger than I was told for the first month. Then they were charging me 2 weeks of service I haven't yet used. How can they do that. I had to call and complain and finally got my account credited more than 50% of the bill. Now I see my bill is $75.00 instead of $50.00 and I have yet to see my employee discount or the auto pay discount applied to my account... I'll be leaving AT&T real soon. Shady $#*! company with the billing! Then I get attitude from the customer service reps when I call... probably because all they hear is complaints from customers who are getting ripped off! Rediculousness! Ridiculousness!

The service is terrible. I switch from this company after my service was down and they did not show up for an appointment three times. When I complained I had missed work because of their incompetence (when I checked the service status it said the appointment would happen) until it switch to asking if I was inquiring about the service visit they had made. No one ever showed up. Costumer service lied and said they would show up the next time. They didn't show up. As soon as my contract was up I ran from this company. Beware do not lock yourself in. You will be sorry if you do.

I was (foolishly) roped into trading in my old phone for a "free" Samsung S21 during their Samsung promotion. After being assured that my phone would work for the trade-in, AT&T reigned back their offer and claimed my phone "didn't meet the requirements." Now I'm locked into a phone plan where I'm paying full price for the S21, and customer service refused to help. I feel scammed and cheated. They could have had a lifelong customer by simply living up to their terms of the trade-in deal. Instead, they've ensured that I will NEVER use AT&T again. Terrible, soulless company

Lies and manipulation. I can't believe I fell for this crap.

They convinced me to get a new phone plan AND new phone because I've been having a ton of issues. My phone wasn't even that old and I paid for it upfront. So I got a new iPhone for "free". Tried to ask a lot of questions about that, wasn't getting a lot of info. Wasn't shown iPhone options and differences.

I'm still having a ton of 4G issues in the area, even with a brand new phone.

They swore up and down the new plan was cheaper but wouldn't show me specifics, turns out its more expensive. The phone that was "free" is being charged for to my account.

Choose another provider, AT&T is consistently the worst.