AT&T

I called in to ask about my bill why it went from 113.00 to 152.00 the guy had said that there was a suspension in April when I was having trouble with a Visa card paying the bill so I had to go to the store to pay it there he said there was a suspension for about two to three hours and I probably didn't even know it but still going to charge me that amount do two they're online that couldn't take it. I have been with them for over 10 years now and I am so disappointed I told the guy I said well
I'm not going to pay that because there should not have been a suspension on it he said okay well you have a nice day and hung up. After being with them for so long that was the rudest person I think I have ever talked to but I will find another place to go to that was just unbelievable.

You get bounced around from customer service department to customer service department Everybody says that is not my area of expertise. I have to transfer you to a different department. Well been a customer for nineteen years And I overstate my welcome.
They're lack of help their rudeness and their inability to hope has drawn the last Straw.
The unfortunate part to all of this is I don't know who to go to.
I don't know where to turn and I don't know what to do at this moment but I will figure it out.
Thank you for reading Very frustrated and unhappy customer with a t and t

I was attempting to activate my line. When I did the activation ATT put my phone into an SOS state. I have to travel 2 hours one-way to an ATT store to fix my phone. ATT was not able to fix it. ATT's manager, Oscar, was a worthless thump on a log. "We can offer you $10 for your trouble." I have a non-working phone and must travel 4 hours for ATT's error. WTF?!?!? $10?!?

We haven't had wi-fi for two whole weeks and they told us we needed a new wifi box so we got one and we didn't even need it then they said it's a cut wire so they fixed the wire then it worked for a day and a half and then they came back and dug that new wire up and it hasn't worked since. All i'm saying is at&t needs to do their $#*!ing job they actually suck $#*! they are all dumb

AT&T. Worst customer service ever. I cancelled my account and got charged 1 full month of service even though I cancelled same day my plan was ending. Apparently AT&T also charged me for change in plan after I cancelled. Mind you this is not a termination fee. They didn't send me bill because I was cancelled and had the nerve of adding interest on top.

They charged 160 + 60 change in my service + 20 dollars interest for 1 month for using 0 days of their service. 0 days of phone service for $240.

Just a scam. 15 years a customer for this kind of service.

I spend over 52 minutes 2 days on a row trying to solve my phone problem they transfer me over and over finally I got tranfer to a lady the talk to me and she was cutting off ofcurse what else I ask her nicely if she could call me back so i can hear her better and her answer was NO... we don't call back wish i was surprised cause when she answer she ask me for my phone in case we get disconnected Im still waiting for my refund wish I was supposed to receive on April 8 and is April 16 already company is the best charging the customer for services the they are not receiving... not cool at all I'll never even suggest this company no one they just still your money!

I hate at&t all they are is lying hypocrites. They try to tell you can do something or get something and then say you can all they do is lie. They say your bill will be lower and cheaper and then it's higher and try to act like they never told you the things that made you sign up for them in the first place. I hate you at&t. You suck.

Very Very Very baaaad company. The worst customer service, Big liars, big scammers. Very bad service Internet garbage Pay money for no reason. I made the worst mistake in my life switching with at&t. They tell you one thing and do the opposite. They got me switching from T-Mobile to them and saying my bill would get cheaper and I'll have new devices with no charge but it was a BIG lies. I don't recommend it whatsoever to anyone.

I called two months ago to see if I could lower my internet bill or I was going to switch to another company. I spoke to a representative who gave me a measly $10.00 off. I waited snd when I did not see my bill lowered by the second statement, I called and found out that the representative never wrote the discount on the note he wrote on my account, and I never got the discount for my internet. The representative I spoke to used the well known silence technique to get me to give up. This is not the first time this has happened to me with AT&T. They don't care that I have been a loyal customer for 20? Years. This really stinks. Monitor your representatives. Give a damn about your clients.

My Internet went down, so I called customer support. They diagnose issue via online and can figure out what was wrong with my Internet. They said they would send a technician out at their convenient times. I told him I have a normal 9 to 5 job and I can make any of those times if they could make an exception send somebody out and they said they can help me. I asked for a supervisor and the supervisor declined to get on the phone. They said that he would call me back in half hour which he never did. No willingness to help me. Agents are unknowledgeable and rude. I don't recommend AT&T.

I updated my address and then placed an order to update my phones. I sent an email to confirm that the phones were being shipped to my new address and was told that they were. I then called to confirm that and was told by the agent that they were being shipped to the new address (he even told me that it was impossible for the billing and shipping info to be different when updating an Iphone). Sure enough, ATT shipped my phones to my old address.
After calling again, I was told that I would have to wait until the order was returned before they could do anything about it.
Thanks ATT,, you are the best!

I switched to At&T thinking the service will be better well its not. I turned in my iphone for trade in credit they offer in February 2022. To find out from an agent they got my phone but never processed it for the trade in value. So now i have to wait another 1-2 weeks to see if my phone qualifies for the trade in offer. I mentioned that was unacceptable and all he said was yes it is he apologized and said he seen this happen more than often. Well AT&T it should NOT happen more than often your playing with people money!

I came in to be a phone and their system completely crashed this company should be prepared for this I know it is not their fault but this is complete bull$#*! and I should be getting at least a discount on my monthly payment due to this $#*!.

Worst service. Will steer you wrong, and when you go to switch they will continue charging you and say "you have to call in to cancel" and charge you for additional months even after the store you went to tells you you're all set.

This is the worst telecommunications… This is the worst telecommunications company ever. Bad customer service. Just bad in every way. I Have had and loved DirecTV. For 30 years. I absolutely hate that it was bought by ATT. Ready to leave Directv behind to be done with ATT. Can't pay DirecTv bill online because they redirect you to the ATT site that has no information about my DTV account. I got rid of the ATT cell account. Gonna call another phone company and. Dish Network. Now. I'm done with ATT.