AT&T

The customer service is horrible. Never call unless you 2 hours or more. Almost impossible to get a technician dispatched. After being overcharged for poor internet service they put in fiber. I kept having to reset the modem due to failure. They gave me a contract without my consent. When I tried to cancel after over 14 years of poor service and high billing they ripped me off with false billing then sent it to collections. The service person I cancelled with said I was paid in full. I had to just pay them because it wasn't worth the effort and frustration of trying to deal with there bureaucracy.

This company did not close out my account when I returned my phone and then proceeded to send my account into collections without my knowledge. I returned the phone well within the 14 day threshold that they give you.

AT&T waste people's time. Since January and the switch to 5G I've spent over 10 hours with customer support. Self analysis my phone doing troubleshooting you name it I've done it. Long story short. Had to switch back to 4G twice now, and still have unreasonable services. Awful company.

Lost land line service a week ago. Was told that no technicians were available. Today a tec. Whom I never saw, left a door hanger with his name and time of service claiming it was fixed. Well it wasn't! Well I called the number on the card and got auto this and auto that before finally talking to a live person who explained that it was too late in the day to get him back out here and next week all available technicians were busy!
I asked why this guy didn't knock to make sure our phone was working. Of course no good answer. We are in our 70's with health issues and need our land-line working. Our doctors use this number. Wish we could not pay them but our internet is through them. Terrible service there as well. You want a copy of my bill from them as proof?

I recently switched to ATT from tmobile, hoping that I will have better network and coverage. It was a big mistake. At the point of sale, their staff at Costco Kiosk said all the convincing words and all were lies and untrue. I learnt the hard way. I traded a brand new unlocked Iphone 13 pro max for their 14 pro max with the hope that I will get back my trade in value of $1k. They lied and lied and I am now stuck with a very expensive bill, terrible coverage and poor internet. They misrepresented or did dishonest marketing on me. Will never recommend using their services at all.

I have been with ATT for years now and they are only getting worse. I don't get notication texts notifications until they have already expires hours ago or day and sometimes not at all. I had a hacked device that an ATT rep sold me and was completely ignored. Not even going to the local ATT store did any good. They do not care about customer service nor your satisfaction. I'm leaving ATT and finding a better service provider. They are horrible.

I swapped from Verizon to AT&T with promotion of free IPhone 15. They said I would have coverage at home. In which I ended up having no service. I spent a complete day on phone with costumer service. Told me nothing wrong with phone and services are being done on 2 towers in my area, and wait a few weeks and use WiFi calling in mean time.
I'm like NO, I have 2 weeks to return phone or I am stuck paying for it if I leave AT&T. I returned phones and returned to Verizon. And the app also did not work, and techs had to bypass code anytime I wanted to use it.
Now I was just informed a month later even though I didn't use service, I owe the whole bill of 158$ because they do not pro-rate their bills.
I would stay away from AT& T like the plague if you live outside of the city limits.

They tricked me to change my plan: used to pay $ 205. Every month, and now I am paying $285.
I have been speaking with so many "costumer specialists" that have no problem lying over and over until I see the new bill the following month: Then, story begins all over again.
I am tired of wasting around 5 hours in total ever month: problem is that I signed to a lie they don't take responsibility for. I wish someone in power, or with the right information on how to take on these thieves would do something.

Switched to ATT. Was told by rep my payments would be about the same. They were not. They were way more. Service in the areas I used TMO before are worse as well. The rep assigned to me answers the initial message says. Oh i will look into it. Then. Crickets. If I could switch back to TMO I would.