AT&T

Set up internet installation at my parents house and confirmed with the rep that the installer would be wearing a mask; I was assured that absolutely the installer would be wearing a mask. They also sent my mom a disclosure confirming that the installer would have minimum six feet from contact with anyone, and on and on ( a veiled, cheap attempt to act like AT&T cares about its customers during the pandemic). Well low and behold the installer showed up wearing NO mask AND only put one on after my father told him to.

I was told if you suspend your line you only have to pay for the cost of the phone. For three months straight i been paying for the phone and service. I recieved a credit for two months. I called back this month and they told me that it was an inconvenience credit. Say what? I have been lie to from the store and from customer service. Anything for a sale i guess. I would not recommend AT&T to know one. They dont know how to treat their customers and dont give a damn as long as they get paid... I much rather go with a prepaid phone then have to deal with them...

The techs literally showed up 15 minutes early at one location I work at and 45 minutes early at the other location I work at and canceled the tickets claiming no one was there. Well yeah no one was there because you came during closing hours! Then they hang up on you when you're on the phone and try to act like it's your fault when the tech person came outside of the ticket hours hat were scheduled! I wouldn't even give them one star! Except that I have to in order to post this review!

They said they would give me a replacement phone for 4g. My iphone 6s that is a 3d will not be workable jan22. Talked to them 2 days ago, now they have killed my phone and want me to buy a new one. They are nothing but a bunch of liers. This was my business phone for 35 years with At&t. Now i have been crapped on. Thanks a lot you $#*! holes. I am really pissed right now!

At&t phone company is rip of company they charge you without inform you be careful for that they chage me 1400 dollars while i am out of country and their carrier even work there properly so be careful dont get their service.any question email me *******@yahoo.com

My data speed is at 2.5mps. Everytime customer service helps me with one issue, it causes two more issues. For what I'm paying a month, surely I can get faster internet speed on my phone and customer service where people are not always laughing and carrying on in the background. Absolutely the worse service in the world. Taking my money for them next month and getting a different service. Ok update for today, 4/13/23. My 4g LTE speed on AT&T is 3.3mps. My wife on Verizon, 200mps. Lol, really AT&T. AT&T gets no more of my money.

I returned a phone that ATT sent to me and kept the tracking number in my computer. Beware:ATT can delete tracking numbers by telling the usps the phone wasn't received and I'm out $400. I am wary of ATT and they want me to go into the store with this same tracking number that doenn't work. So keep your receipt with the tracking number as evidence. They have the power to delete tracking numbers.

I have had my phone many years with AT&T. One night my phone became useless. Found out they gave my phone number away. As we all know it is a major hassle to have your phone number changed. I am on prepay so is no fault of mine. T mobile ended up with my number. I went to Warrenton MO office and told them I wanted my number back and make my phone good again. I was thrown out their office refusing to give me my phone number that they gave to T mobile. I should have sued them for this! I was without a phone service and live alone in a rural area. The worker that forced me to leave put his grubby hands on me which is assault. I am still finding people after a year not have the new number I was forced with after them giving my phone number away in the middle of a billing cycle that was paid for! Also their satellite internet is a joke buffers and disconnects constantly!

Trouble with AT&T so I cut my service
Just know if you try to leave AT&T they will take you through the ringer. And make you pay more money. Did y'all know when you receive a new phone you better keep that box in came for 2 weeks? If not you will not be able to return it. Eventhough it's within the 2 week period. Other cell companies just will take the phone if you're dissatisfied. So please note to KEEP THE BOX IT original came in or you're out of luck. Also the fold z phones all models are trash don't even buy them no matter how nice they look to you. I went over to Verizon instead and got Samsung phones. If you don't want to curse someone out at AT&T then go to Verizon service for your money. AT&T charged me for a line on my watch that I wasn't even able to use with that watch for 10 months. I didn't even know it. AT&T will get you for money you don't even realize it.

My mom died and they said that they were going to cancel all charges. Then they sent a letter that they were going to go to a collections agency. So I get on the phone to clarify this and they send me through phone h*ll. I was transferred from department to department over 10 times! HATE THIS COMPANY! Worst customer service.

Be specific you ask? 1. Can't understand the person I'm speaking with, and in the back ground I can hear their tv,kids screaming, dogs barking, it took me 5 hours and I'm still on the ohone with your stupid company, to get service! And I do not know how much longer it will be. The next person I spoke to was not the brightest bulb in the box but they kept getting dimmer and dimmer if you follow me!, ugh. I hate This company, and why do they have 1.62 rating for the last 8 years and Oh that number has not changed!oh my god and they gave me another number to call! Att you are terrible
Solution: hire people that can help from the beginning. I'm on my 8 th call and 8th person!finally Clover has helped me! Thank you clover with IME. You saved the day. Too bad it took so long

I upgraded the phones for my business for $1, then the service was upgraded to $45 per month per phone without my knowledge, on top of adding multiple other fees that I was not aware of. Then when I tried changing the service to an unlimited plan they only applied the new plan to three of the 19 phones I have under this account. The other 16 phones still have the same service. My company has paid anywhere from 1.5 to 5 times the amount we should be paying for the phone service because of AT&Ts constant inability to do anything correct. I am constantly on the phone for at MINIMUM 1.5 hours for them to MANUALLY make changes to each INDIVIDUAL phone... and the bill is still incorrect at the end of the day! If I could give them zero stars I would, I cannot stand working with them and highly regret upgrading the phones.

I may not know if my son will have a high school graduation ceremony or if my friends will be able to earn a paycheck this month but one thing I do know is that whenever I need to connect with the people in my life, whether it be hearing their voice or reading their messages, At&t will make it happen. Sometimes, the At&t employees that work in customer service, have a bad day or might struggle with personal issues that come across to others as them being rude or disrespectful but they are only human, give them a break. One rude employee on the phone shouldn't affect a customers overall opinion of an entire company. At&t is my lifeline, I couldn't keep in touch with the all of most important people in my life without them. Highly recommended, landline, internet service, wireless, satellite TV... they do it all

After going to an AT&T store to set up a business plan for my phone, I received multiple bills far more costly than what I was promised. I spoke with multiple employees with the company, and was informed my bill wouldn't be more than quoted. I spoke with someone at the office of the president and was told a higher amount. 4 to 6 employees tell me one amount, then I get a totally different amount from the office of the president. Customer service is terrible and the way they treat customers when it comes to issues or resolution is far worse. I feel they shouldn't be in business at all.

Some time ago me and my wife wanted to change t mobile to att. We came to the att store and one employee tried for a long time to set up the work of sim cards, but it didn't work, he asked us to try to do it ourselves at home as well. We tried to set up sim cards at home but that didn't work either and we couldn't activate it. Then we just threw away the sim cards. Probably because our phones are undersupported. But sim card t mobile works in our phones. After what 2-3 months we received a bill for $400 for using the att wireless network. But we have never used sim cards. It is so expensive bill for nothing.
At the moment a debt collector try to take my money for nothing.
It is super terrible surprise from ATT!

My inboxes for my wife and I were both locked out! Can't see if we have bills waiting or just someone trying to contact us. Called ATT customer service, most don't speak English you can understand, that always helps! Talked to 7 reps and 3 MGRs. Came to a conclusion, to send me a reset password through the snail mail. About 5 days later I got it, didn't work. So they paid 10 people for 5 to 6 hrs of talk, that couldn't do nothing as far as help. Told me no discount on my bill, I'm not ENTITLED to an inbox the guy said, but pay 10 people that can't do their job.

I just need to simply get into my att email account. I have called ATT nonstop for a month. At this point, I have heard it all. One representative told me they only offer paying customers help (i only have an ATT email I do not have service with ATT - and I wouldn't get it after my experience). I told him that I would pay money and do whatever it took to get back into my email. I've had people promise they will call me back, and never do. I have had people hang up on me after asking to talk to their supervisors. I've broken down crying on the phone and these people hang up on me. I understand it is not appropriate to break down crying to a stranger service representative, but I feel that it is even more inappropriate to hang up on me.