AT&T

I wouldn't get service from these guys there always changing the price on their service they promise a lot but don't deliver I'm glad I didn't sign no contract cause they can't deliver definitely will be looking for better service elsewhere.

I would give them zero stars, but that's not possible. The customer service is incredibly rude. They cut me off when I was speaking, told me I was "misinformed," and to stop calling because they couldn't help. Not the best way to treat the customer as if they are always right. It's also super frustrating that you can barely understand them. If you have an issue, odds are they will not be able to help you. Avoid this company at all costs!

Had the pleasure of been waiting on by the manager Rich at Brass Mill Waterbury. What a knowledgeable, understanding, employee AT&T is lucky to have. Had me in and out in record time. It was a great experience. Thank you Rich

I recently signed up with AT&t after holding a one on one discussion about my prefered plan with sales representative and signed up for two lines with auto pay. In a fee weeks time they had deducted almost three times the original bill. Upon seeking explanation both at the store where I bought the plan and online customer service nothing made sense from their explanation. In my bill they had sneaked in extra unexplainable charges that sounded like double taxation to unsolicited insurance for my two phones that I never asked for. Not the phones are mine fully paid and factory unlocked from online purchase. I requested a for refund and the online customer service told me they have began a refund process that never was to this day. I soon will be exposing her and the guy at that store in Lynn for misleading info. I would never recommend At&T to anyone. From 65 to over 270 is that not fraud. If not what would one call it?

I sign up for 3 lines with at&t believing all the commercials on TV about getting free phones. We each gave our 3 older phones and we got new phones. That was a big horrible mistake.
My 1st month bill was $422 for singing up with them than 2 weeks later another bill for $89.
Now I got another bill 2 weeks just passed for $402. I'm literally paying off the new phones I got. Their a rip off don't sign up with at&t you'll regret it. I wish I never left T-mobile

I became a victim of identity theft and fraud when someone accessed my AT&T account without my authorization and purchased a new phone and insurance plan, resulting in a $1299 charge to my bank account.
When I reported the fraudulent activity to AT&T, they refused to issue a full refund to my bank account and instead offered me a credit that would lock me in with their service, even though I have no contractual obligation with them. I had to deal with 7 different representatives who were rude, unhelpful and dismissive of my situation and who repeatedly hung up on me.
AT&T stole $1300 of my hard-earned money and denied me the right to get it back. This has caused me serious financial hardship and stress as I struggle to pay my bills and expenses.

First it took a month and half to get for them to get our phones out of a port barn. Never knew there was such a thing. No one could call us. We could call out at least. Bill is always higher than it was supposed to be. Now they took away our HBO Max. Never was notified. I think the BBB should get involved. They don't stick to their contracts. Only part they stick to is the high price phones. I don't understand how they keep getting away with fraudulent contracts.

I have had AT&T for about a year now and it goes out so much. It's every other month it goes out and takes weeks before the show up to fix it. They know where the problem is but refuse to fix the issue correctly the first time and keep splicing the lines together. It takes weeks to get someone here once you call in the problem and then they do not show up where they are supposed to after the even send you the text messages saying they will be arriving at a certain time. Very bad for business and do not recommend AT&T at all.