AT&T

Seems that incompetence runs rampant throughout AT&t and its employees. The cannt
Fix a basic voicemail problem and don't even follow through with setting up your phone and service properly. And this is not the first time that I've had problems with AT&t other people as well. I had a friend who works for AT&t and he said the management is horrible and the employees they hire are incompetent and lazy. Covid has made this even worse. Cant you fix a simple problem!

Do NOT use AT&T as your provider. If you do, don't fall for their promotional offers like trading in your phones. If they promise you your bill will be X amount each month. They are lying. They will hit you with hidden fees and promotional offers that don't last. I as a customer was very specific about being on a fixed income and what I could and could not afford. After dealing with AT&T employees I discovered that my promised monthly bill of $188 and some change rapidly went to $222.34 after four months. Also, during the past few months they added on $90 tax fee that should have been up front but wasn't. This escalated my bill to $333. I WILL NEVER USE THIS COMPANY AGAIN AS A SERVICE! Their are far better providers out there, please don't fall victim as I did to these highway robbers.

Every time I have called to have a simple question answered regarding my bill amount, they push to upsell. I have to say, I am sick of it. Why can't they just answer a simple question? It is enough to make me want to switch my wi-fi service to another vendor.

Paid $300 on a past due account. AT&T said they would turn on the internet and landline. Over 2 hours on the phone with customer service and they still would not reconnect the internet and landline - what a waste of my time. AT&T is incompetent.

I had a business and individual internet service. For bussiness It took total of 4 hours and 3 consultants to get service requested! Then 2 tech visits and I still dont have it. Horrible. For individual I had 100 mbps and was barely getting half of it. I paid $65 a month and then got spectrum 1gb for $50... superior customer service. As my friends said when Ia sked about swithich "whatever you switch to, after AT&T You'll be happy".

I'm not happy first thing that happened to me was I got my phone locked up and at&twont unlock it and they claim I've got another account BULL! So I go to the cloquet store and finance a new phone and the sales lady reassures me it comes in where I live but it don't so I drive right back the next day to return it.the gentlemen was very nice but informed me I am being charged 50 dollars because I opened the box. Are you seriouse I've got to open it to use it right? Any how after a couple of failed attempts to reach them I'm told I'm s. O. l. With my phone and supposedly will be reimbursed we shall see. Also that phone got hot too. DONT. GO THROUGH AT&T!

The service was awesome! We went to AT&T at The Woodlands Mall. Elizabeth was very helpful. She's doing a great job. We also received a lot of help from Mujeeb. We are very satisfied with the service, actually we changed to AT&T from T-mobile.

I had a wonderful experience working with Brianna at AT&T to sign up for FirstNet service. She was incredibly knowledgeable and helpful throughout the entire process. She took the time to explain all of the features and benefits of the service, and she answered all of my questions patiently and thoroughly. She was also very friendly and personable, and she made me feel like I was a valued customer. I would highly recommend Brianna to anyone looking for assistance with AT&T services.

We live in the Raleigh, NC area. I fell for the "white glove treatment" back in February 2022, where a sales representative comes to your house and sets up your phones and the "we have a better plan/deal than what you are on now". Mitch Furst was your typical saleman, but when he could not get certain issues resolved with setting up our phones, nor get the billing set up correctly in the AT&T system should, red flags began going off. So, here we are 9 months later and Demetrius Rid$#*!, who is the regional manager, still can not get our cell phone bill right. Every month it has been off by between $60 and $110. Every month he says I will credit our account; I finally had a chance to check my last 5 credit card statements and NO CREDITS. This is partly my fault for not following up sooner and making a bigger fuss, but I trusted he would correct the billing issues. The cell service is fine, no better than T-Mobile which is who we were with before.

I have had my worsest experience with ATnT service. We called them 5 times for a wireless home service. Everytime they provided us with a pass code, account number and asked for personal details like SSN and never came to install the internet at home. Upon calling them they told us they never registered our appointment. I have never seen such an irresponsible company like AT&T providing nothing.

After trying to reach the ATT store nearest where I live to no avail, I went to the store. Once there I was pleasantly surprised. I was greeted at the door and met with Tarrence Burch, Jr. He was very knowledgeable, professional and patient. I also spoke with Larry, the manager/assistant manager (I'm not sure which) to let him know how impressed I was with Tarrence. It is not often that you find someone that is truly the kind of person ATT wants to serve as a representative.

Jacob Minor in the Encinitas Store is exceptional!
We have been ATT customers for 25++ years and this experience has keep me from changing providers. Truly, I was looking to move-on!

I was very turned-off to your customer service weeks ago by walking into store and one of your team members said "I DO NOT GET PAID ENOUGH", when I asked him are you okay and this is how he replies.

My husband needed a new phone his died and went into store and met Jacob. He assured me that Jacob would be the one to assist with my new 15-pro Max when I received it.

He was correct!

Had a five-star experience and have not stopped raving about the process. The product was exceptional and Jacob changed my mind about ATT'S customer Service.

Thank you Kindly Jacob for your excellent, kind heart, and patients with setting up my new phone. Made my life happy again with ATT.

Nancy Hirsch

Problems with spam e-mail texts & robocalls through ATT. No way to control them because when I block them they come in on different e-mail addresses & phone numbers. Problems below:
TEXTS - Texts that are robo e-mails; mostly from g-mail & hotmail accounts. They contain links with porn or sales. Didn't even know you can send an e-mail to a phone number.
PHONE CALLS - With ATT if I block them, they still go to voicemail & they just keep coming with new phone numbers so it's a constant battle. Changed my settings to accept calls only from people in contact list; what could possibly go wrong there, lol?
ATT said I should change my phone number. Really, there are other people having this problem. I've had that number since my first cell phone. Maybe they should provide better service or allow more blocking options.
Really frustrated, as you can tell, ready to throw away my phone; it's useless to me anyway.

One of the worst service providers…neither the agents nor the support team does any proper communication…I had traded my device for 800$ and they say that I'll not get any credits because I had cancelled someother line…total stupidity…worst part is no one will inform it before canceling it…when u call, they ll tell u they can't do anything now…would never recommend to anyone due to their pathetic service…

As of today myself my brother and sister have not received payments from last year. When you try to contact them their website is the only way to contact them about towr leases. Their website doesn't work most of the time. When I did finally get through they kept telling me I needed to fill out additional forms but I couldn't get into the site to fill out the forms. After 2 weeks trying to get them to fix the problem I get an email that says the case is closed. With no details.

This company is dishonest! They never do what they say. I was told I would not be charged for installation and my bill would be 35 per month for internet! I paid 50 per month and they charged me installation. I had to fight for months before they credit my account but I never paid the rate I was promised when I signed a year contract. Then after a year contract they charged me $80 for 3 days of service, refused to prorate my service, and threatened to send me to collections! They are horrible!

Am unbelievable amount of entitlement and greed were on display from these people when I tried to settle up. I needed a simple phone plan for one month to secure a job offer. They threw a bunch of phantom charges at me which amounted to over 250 dollars. Un believable. When the world revolts against the 1 percent, these people should be at the top of list for exploiting millions. TEAR THIS GREEDY COMPANY DOWN

I can't put in words how much hate I feel towards AT&T as a company; specifically its customer service department. They are useless, condescending and untrained on how to treat people. A simple question to this incompetent people takes forever to be answered and they keep referring the client to another person. What I don't understand why can they can't just say " I don't have an answer but I Will ask and let you know ASAP! They must be related to the employees at Florida's Pearl Holding insurance. I relocated to an apt building in the city of Fort Lauderdale and they have an agreement with AT&T where we are obligated to use AT&T and knowing this this company offers the highest prices and no customer service apparently knowing that we have no other choice but to be with them.

AT&T is a horrible service to use. Let me start from the beginning: They are disrespectful liars and have the worst customer service you could ever encounter. I bought a phone and service this year and they told me that I could unlock it within two months of use. When I tried doing so, they told me that all my information is wrong and that I should contact them. When I did, the representative was extremely rude and he hung up on me. The service suck because I soon as I started using it I immediately run out of high-speed data and I'm unable to make calls and, I literally just got the phone and sim card. Somehow my pin changed and I called them to let them know that I DID NOT make that decision and they are telling me that they can't do anything about it and left me on hold for over 30 minutes. I literally told them that I'm not in the country and will not be back anytime soon and they told me that I'll have to wait till I get back. What the hell? NEVER USE AT&T!