AT&TReviews 2,458

In February 2022 during an online chat with a representative of AT&T I was approached with an offer for an iphone 12 with the total price being $180 paid at $5 a month. During this conversation I specifically asked if I decided to leave AT&T I would only have to pay the 180$ minus the $5 monthly payments I had already made. I was told yes that is correct. I went a step further and said if the Iphone 12 is only $180 total and I only have to pay the remainder of that total if I leave AT&T before the phone is paid in full, I will take one. Again, I was told yes that is correct. I went online today to pay off the device and it shows I owe $547.47. After speaking to numerous employees, I was told by a manager named Aaron that they do not have to honor what was told to me on the chat because the employee made a mistake. I however before agreeing to the upgrade proceeded with due diligence and relied on what I was told by the AT&T employee, and I agreed to the upgrade based completely on what I was told by the employee. I am more than happy to pay the amount for the device that I was quoted, however I should not have to pay for a mistake or even worse deceptive sales practices by an AT&T employee. I have a copy of the chat transcript from AT&T showing exactly what I was told to get me to purchase the device.

If you're planning to transfer your line to another provider, make sure your phone is paid off before do so.

I order my phone through Samsung. Com( their credit card)I didn't know att could block my phone. They block my phone to the point for more than 6days where I need a MCK# called costumer service and they denied provide me a services. They send me to the new provider or Samsung costumer service. When the issue is a network one because of them. They gave me a reference number but none one wants to work with my issue. After 12 years off having them as my providers. Bad bad

All cellular service was lost in my area. My wife has Verizon heard her service was restored. My AT&T service has not been restored. I cannot reach customer service. I keep getting the runaround. Your phone trading service is unethical and that if I don't complete my 36 months they will not apply the trade in value for my iPhone 11 to my purchase of the of the iPhone 13 pro. Terrible, I made a mistake switching to them as possible. I will dump them.

I had service with AT&T most of my life and loved them. Moved to T-Mobile because I wanted an iphone
For my son for Christmas and AT&T wasn't offering one. I paid the phone off early so I could come back to AT&T. Wish I hadn't! I included my ex husband on our plan, he passed away and there's basically nothing they will do for me. I have to pay for the phone in full before I can delete his line. Guess they've forgotten the word empathy. The other phones I wanted to pay off early they won't let me. Take my advice go anywhere but AT&T!

The said they I have to pay 50 dollars on my bill for my previous bill and then I would get refunded that 50 dollars on my next bill. What a crock of... Guess what, they didn't.

Not only was I transferred 6 or 7 times bc lack of knowledge they had for what department I should be in but the last call completely ignored me for a half hour before I hung up. I was even on the chat service to complain while being ignored. The person literally answered the phone and alls I said was "I will give you my account information but then I need to be transferred to a manager". So irritated!

Long story short, went from 20gig of Hotspot,which allowed me to cast to my TV nearly all month, to 40gig which I get about 3 days out of.someone explain this to me? More gig, less services.MORE MONEY for what!?!? There's a "Hotspot" waiting for u all! 1 str ONLY because I HAD to...

The AT&T store located in Littleton Colorado off if Bowels Ave has the best customer service EVER! Mr. Saeid Hassan was so great to work with. He immediately took away any anxiety I had about switching mobile carriers and went above and beyond helping out my entire family. He was amazing and so very helpful. This store and manager should be very grateful to have him as an employee! This is how customer service should look and Saeid should be training all of your employees on how to get and retain customers! Thank you Saeid!

I tried to switch to ATT. They set me up fast and mailed the modem but the technician didn't show up. I stayed home all day. Then I called and they said be home the day after and we send someone between 12:00 and 4:00. I stayed home and they didn't send a tech. They are very incompetent. Please please don't switch to ATT

We live in the Raleigh, NC area. I fell for the "white glove treatment" back in February 2022, where a sales representative comes to your house and sets up your phones and the "we have a better plan/deal than what you are on now". Mitch Furst was your typical saleman, but when he could not get certain issues resolved with setting up our phones, nor get the billing set up correctly in the AT&T system should, red flags began going off. So, here we are 9 months later and Demetrius Rid$#*!, who is the regional manager, still can not get our cell phone bill right. Every month it has been off by between $60 and $110. Every month he says I will credit our account; I finally had a chance to check my last 5 credit card statements and NO CREDITS. This is partly my fault for not following up sooner and making a bigger fuss, but I trusted he would correct the billing issues. The cell service is fine, no better than T-Mobile which is who we were with before.

The way they bill is sooo stupid! Makes no sense
They are liars!(what they say at store and what i got charged two different things)!
The log in and resetting passwords is a nightmare(tried like 5 times)!
Website sucks!

Miquel and Kevin thank you for the great customer service and help me with the issue with my bill. Keep up the great work guys and thank you again.

Left this provider for a locked rate that never goes up after 20 years. And they want a partial payment after paying final bill in full.
WTF

My family bought 3 iphones 14 pro, 2 of them I trade in at a discount bill, in one as an trade of 350 in the other trade of 800, the value of the lines will be 34 usd businesslines per line plus a line 5uds (difference in the trade in), another line plus 18usd(trade in difference), another line 30usd(no trade in)… well then the nightmare started my phone was not activated, my daughter's phone was not activated, I call to inform the call center and without my permission they change my plan, after we found this out in the store also they take our old phones and don't gave us credit for the trade, my account came after 2 months very high and i was complaining about this since we bought phones, my account yesterday was 359 in my account the taylor manager know about the problem for more than months he said he will solve it but nothing happening also his promise was a plus 150 dollars credit in our account extra also nothing happening sorry put we regret a lot to choose at&t in this store i must choose tmobile who offered me almost the same, 20 usd different only... now I'm not happy at all I feel this a lie for me and I feel injured to pay for this amount, this bill is a big financial problem for me i get charge 348,53 and he said there's nothing he can do. What can I do? They style my 2 phones that I send to at&t and I have nothing of them, no credit 150 as a promise, no credite from my old phones … i whant my monney back. Store att sunrise Florida manager Taylor. This pictures but show a business lines that is supposedly cheaper.

I called to AA&T one of the last days of October to cancel my business account because I have sold my restaurant. The AA&T representative suggested me to transfer my account to the new owner instead of cancel it and told me that I was going to receive a check as a credit because I had automatic payments and they have been charged my payment in advance, it sounded good to me and I agreed with it.
I didn't receive any check, so I called to verify if my account was closed and this time I was told that I had to go to an AA&T store to check it out because my four digits security PIN number was not accepted and they needed verify my identity. I went to the store and and they told me my account was closed.
Today I got a AT&T charge on my account of $160.25. I called them again and the lady told me my account was not closed, they couldn't reimburse any money to my account and I could be charged for the AA&T modem if it was not returned. I told her that the AA&T Technician took the modem with him when he made the installation for the new owner.

I just can't believe the horrible service of this company. It is the worst for me! I had to paid for their own employees mistakes. Don't go with AT&T.

2 weeks ago today AT&T came out to install my new Fiber Internet service. Tech finished the job and the service wasn't working yet due to a cable issue down the street. He said it would be fix in a few hours and he'd come back and finish. Never heard from him again. Next day I called AT&T and they promised someone would be out to complete the work - nobody showed up. On Wednesday I escalated and was told there are no Supervisors to handle my request. Friday I called to cancel the service and was transferred to the Customer Loyality line and was promised that a tech would be out first thing on Saturday morning between 8-10. At 11am nobody showed up. Called again and was told they would be out after 2:30 - again nobody showed up. I filed an FCC complaint. The following Wednesday I received a call from Crystal from the "Office of the President" inquiring about my issue. She said they were having a fiber lighting issue with the cable and didn't have an ETA on a fix, but would call me everyday with an update. Today is Monday and I haven't heard from her again. Called the office and left her a VM. AT&T should be ashamed of their customer service. They are going door to door in my area selling something that isn't working. Nobody is responsible for getting it fixed, they just give you lip service. It is absolutely the worst customer service I have ever received. To have the Office of the President call because they received an FCC complaint and then not follow up pathetic. Guess I have no choice but to cancel and find another provider. Shameful on AT&T's part.