AT&T

Absolute worst customer service I've ever experienced. I cannot wait until my contract is up. Customer service is the worst I have experienced. No matter what the issue, it will be your fault. I sent in two (2) phones that we had for one year and received a $90.00 credit. They have quite the scam going on. I was told I would receive a $300.00 credit for each phone, at the time of the upgrade. Now I'm told they never received one and the other phone was actually only worth $90.00. The customer service agent that I just spoke with continued to tell me that there was nothing she could do unless I had the serial number for the lost phone. At&t had my email address wrong and she advised that it was my responsibility to provide them with the correct email address. Again, my fault that it was apparently typed in wrong by a previous agent. Unbelievably rude and accused me of not being truthful and basically told me that At&t does not make mistakes.

Them you request a live agent they give a limited choice so you select the option closest to the one you are calling for. When the agent comes on he says wrong department. When you ask to be transferred to the correct department he doesn't have the number call again and we go down the same process over and over ATT should have an option that says all other inquiries press this option instead of giving options all of which can't help you.

We switched over from Verizon to AT&T 4 months ago. We were locked into paying $159 (after taxes and fees) and for the last 4 month, we have been over charged well over $1000. Part of the promotion that we took part of, was for 2 iPhones, and 2 Apple Watches (which was a bogo deal) well needless to say, that was not the case. Which month were charged anywhere from $250-$500, and the month of December we were charged TWICE with different amounts. The customer service is an absolute nightmare. Spending hours on the phone only to never have anything resolved. The customer service that employees are able to call in a use is terrible also. We were at the store with the store manager during one of our many calls, and the reps were nasty to the manager right in front of us. Absolutely mind blowing and does not set a good tone for this company.
Wasted 4 months of time and money on this company. Should've never left Verizon.

I've been as patient I could possibly be for a business dealing with at&t customer service, the language barrier, and long wait times are beyond frustrating!

If you want high blood pressure, and to have your head explode please go with AT&T. They should have negative stars. After 25 years of being a NOT Valued customer and unbelievable rate hikes, they are holding me hostage. 6 hours on the phone today alone. They have "unlocked" my phone 4 times only to find its not. I ported my 2 numbers out after I paid the phones off and got them both "unlocked". Only to find Nope... Not unlocked. So now I am not with ATT, and my new carrier can't port my phone over since it is still locked and ATT keeps doing the hokeypokey and wasting my time, and talking in circles. If you like Word Salad, No Clue, No Service and wasting your time all while having a new phone you can't use - then ATT is your carrier! Don't try to leave - it's like a cult and they dont like it much. If they cant have you then nobody will. BEWARE!
UPDATE. Still on phone with att gets worse. Now they state I have to wait 2 weeks for them to escaalate this issue to get my phone code to unlock it. They claim they have to get it from Samsung. Samsung said that isnt true and that att gets the codes at time of purchase. 5 out of 7 att agents said if I was still a customer they could give it to me, this last person said that isnt true. Does anyone at att know anything or they just spin a wheel and give you what ever answer it lands on? Lovely way to spend a day, hope you dont have a job if you need to call att. Going on 8 hours today.

I am very disappointed with my recent experience with AT&T. When I signed up for their business service, the employee I dealt with failed to be upfront about the real prices and hidden fees. Jordan Muller at central Florida. I was quoted one price, but when the bill arrived, it was much higher due to additional charges and he lied to me during the setup process. Also all the credits he promised were not real. He sent me a PDF with the quote and I asked how much additional fees there would be and he lied about the amount. Said my first bills would be higher than the quote, around $300, but when I got the first bill it was over $900. When I called him, he told me not to pay, that he would resolve it. But in 3 weeks my phone service was cut and I lost a whole day of business calls. When I contacted him that my phone service was cut, he said just to get a prepaid SIM card with a new number until it was resolved. Obviously, that is not a solution when you have a business running. He finally admitted that there was nothing he can do to help me.

I feel misled, and the lack of transparency is unacceptable. As a customer, I expect honesty, especially when it comes to pricing. If AT&T wants to keep their customers, especially business customers, they need to ensure their employees provide accurate information and stop hiding fees in the fine print.

I would not recommend AT&T based on this experience.

Worst nightmare of service I ever received in my life. Like dominos, one issue led to another, starting with screwing up the order placed a week before for "additional" service at our new business "second location". Had instead, disconnected service at original location (4 years with AT&T), transferring only internet and fax line, and sent a technician out who's behavior was rude and dismissive to my office staff, and fixed only one active phone line with the fax number. Between my office staff and myself, we spent an entire Friday being transferred over and over again to numerous departments and still couldn't get service restored back at the original location by end of business day. At the last hour, was told by a supervisor (which I demanded at this point), acknowledged they 'screwed up' but being a Friday, required a "NEW" order for service at the location mistakenly disconnected and no tech available until mid following week. Needless to say, I called Xfinity and had internet (with a tech out) the following day. AT&T customer service is a joke and not serious enough for BOTH my office locations, or my home service as well.

Beware of this company. They are not secure in anyway on their MyATT app. Mine got hacked and a double payment was made. One being authorized and another not. They will make you pay for their mistake. They will not correct it either. Their customer service is pathetic. They don't care about their customers they didn't through Covid either. I received a letter in the mail about my information being compromised and that they believed no personal information was stolen but explain to me how an unauthorized payment was made. Done go to T-Mobile for service they are by far AMAZING

Charged me $989 for non return fee after they recieved the return. Took 3 months and 5 phone calls that were over 1 hour each. Waste of time. At&t, never again. Real crappy company

Canceled the cell phone within the 30 day Costco period and is in collections for a 2 month service period. AT@T does not care and it shows