AT&T

After trying to reach the ATT store nearest where I live to no avail, I went to the store. Once there I was pleasantly surprised. I was greeted at the door and met with Tarrence Burch, Jr. He was very knowledgeable, professional and patient. I also spoke with Larry, the manager/assistant manager (I'm not sure which) to let him know how impressed I was with Tarrence. It is not often that you find someone that is truly the kind of person ATT wants to serve as a representative.

Costumer service Ha what a joke and beware if you try to upgrade you may have to come outa pocket if you upgrade before your expiration date of current plan because you will not be credited WTF and I always thought that if you order something you don't get it until you pay just because I select something shouldn't affect my plan until you pay but not AT&T they erase your plan and automatically upgrade now you are stuck making a payment or no service until the check comes on the 1 no sympathy for my situation or disability I have Cerebral palsy a phone is how I communicate and survive without it I'm forced to walk when I really cant

The ABSOLUTE BOTTOM OF THE SESSPOOL! 5G MY $#*!! I HAVENT HAD A STEADY STREAM 5G Since I left that $#*!ing store! I had the phone for 10 days when I started being harassed that my bill was pass due and I owed 163.00. They charged me $20 for a screen protector automatically when I bought my phone. OK WHERE THE $#*! IS IT? BECAUSE I SAW THE $#*! REMOVE THE PLASTIC FROM THE SCREEN, but when I got my phone in hand, ITS A PIECE OF PLASTIC ON THE SCREEN! CHEAP $#*! MOTHER $#*!ERS! TALK ABOUT SCAM RUNNING AND DECEPTIVE PRACTICES! AND I JUST SWITCHED OVER FROM T-MOBILE (WHO STILL HAS NEVER GIVEN ME THE PHONE I PAID FOR!) ATT SUCKS AND TMOBILE SUCKS! ROBBERY AT ITS BEST!
I THINK PREPAID IS GONNA BE THE WAY GOING FORWARD! I wanted to go Mint, but they are owned by a BIG TIME SCAM BANK sooo..

Problems with spam e-mail texts & robocalls through ATT. No way to control them because when I block them they come in on different e-mail addresses & phone numbers. Problems below:
TEXTS - Texts that are robo e-mails; mostly from g-mail & hotmail accounts. They contain links with porn or sales. Didn't even know you can send an e-mail to a phone number.
PHONE CALLS - With ATT if I block them, they still go to voicemail & they just keep coming with new phone numbers so it's a constant battle. Changed my settings to accept calls only from people in contact list; what could possibly go wrong there, lol?
ATT said I should change my phone number. Really, there are other people having this problem. I've had that number since my first cell phone. Maybe they should provide better service or allow more blocking options.
Really frustrated, as you can tell, ready to throw away my phone; it's useless to me anyway.

This company is dishonest! They never do what they say. I was told I would not be charged for installation and my bill would be 35 per month for internet! I paid 50 per month and they charged me installation. I had to fight for months before they credit my account but I never paid the rate I was promised when I signed a year contract. Then after a year contract they charged me $80 for 3 days of service, refused to prorate my service, and threatened to send me to collections! They are horrible!

Am unbelievable amount of entitlement and greed were on display from these people when I tried to settle up. I needed a simple phone plan for one month to secure a job offer. They threw a bunch of phantom charges at me which amounted to over 250 dollars. Un believable. When the world revolts against the 1 percent, these people should be at the top of list for exploiting millions. TEAR THIS GREEDY COMPANY DOWN

Your phone is continuing using data, whether your infront of it are not. If you don't have at@t unlimited service they make sure you have the slowest speeds to force you into buying there unlimited plan. I am not even getting 1G speeds. I pay my bill and my data is all used up in 5 days... Got to switch to cheater company.

AT&T is a horrible service to use. Let me start from the beginning: They are disrespectful liars and have the worst customer service you could ever encounter. I bought a phone and service this year and they told me that I could unlock it within two months of use. When I tried doing so, they told me that all my information is wrong and that I should contact them. When I did, the representative was extremely rude and he hung up on me. The service suck because I soon as I started using it I immediately run out of high-speed data and I'm unable to make calls and, I literally just got the phone and sim card. Somehow my pin changed and I called them to let them know that I DID NOT make that decision and they are telling me that they can't do anything about it and left me on hold for over 30 minutes. I literally told them that I'm not in the country and will not be back anytime soon and they told me that I'll have to wait till I get back. What the hell? NEVER USE AT&T!

Customer Service Representative Bianca (id BA*******, Atlanta Office) not only solved our problems and explained everything we need but kept all of her promises to our complete satisfaction. It was just unbelievable for us - being the AT&T loyal customers for over 30 years! She is the best example for other employees.
We would like to thank her from the bottom of our hearts.
Nelya and Boris Okun

Two weeks a go I bought a long charging cable for my iPhone from the ATT store at 1800 N federal hwy pompano beach, fl
Along with $50 of other stuff. I have purchased 2 phones from this store over the past few years.

The charging cable fell apart after 2.5 weeks. Both schmucks in the store told me they didn't cover damaged cables. They never even looked at the cable! They blamed me for damaging it. It has an open circuit and doesn't charge. Both Josh and his manager were rude and told me they are willing to loose a long term Customer over a $10 cable

File this in the "CAN'T FIX STUPID CATEGORY!"
The lack of service and rudeness is mind blowing

At first, AT&T offered a deal or special to keep the prices lowER and keep us as a customer. After the deal was over, the rep over the phone informed me that there were no more specials and the bill was going to go up from $106 to $127. I was unsure if I could afford any higher of a bill being a single parent, but the rep assured me the bill wouldn't increase from the $127. The next bill was $200.95 and the email I got for the NEXT bill said that it would be $199.35. That wasn't even including any special packages, only the most basic cable & basic low speed internet. NOPE! NOT gonna do it anymore AT&T! I have been a long time customer but you have taken advantage too many times!

After close to 20 years of doing business with AT&T, this will be my last week. All of my family have been loyal customers of AT&T for years. Within the last 5 years AT&T has raised our prices on both DTV and cellular service. If you're lucky enough to talk them down you're on the phone with them again in 2 months doing the same thing. If you call them and ask if you can drop to a lower plan they will help you but they don't tell you if your plan is actually grandfathered in and is actually cheaper than a lower service plan. I had this to happen twice. I'm so done with the price gouging and dishonesty.

I switched my phone service from T-Mobile to AT&T in July 2023. I had issues with the service 2 weeks later. The phones went into SOS mode and I couldn't make any calls. I had to leave work and find a store to get help. After that o couldn't get any service at work, which was unbelievable. I decided not to keep the service because of those issues. My Mom is in a memory care facility and I have a trucking business, so my phone service is needed 24/7 and very important. I left AT&T and went back to t-mobile.,
AT&T drafted my bank account for 1,336.85, which I didn't realize until a week later. I went to the same store and the agent was very rude and insensitive. I was never told that if the service didn't work for me that this would happen or I would have never left t-mobile. I expressed my concerns to the ago at the time of purchase about if I could get service at my job. The agent assured me that the service wouldn't be a problem because they have towers by my job. Well it wasn't true because I couldn't get service on my job and my phones went into SOS mode.
I am very disappointed and hurt. I will never use this service or recommend it to anyone. The customer service agent is horrible with customers.

Trying to unlock my new iPhone 12, bought it through ATT, but unable to unlock was able to unlock iPhone 8 with no problem. I did this because I couldn't understand what I was doing wrong. I did not plan on leaving. Called the service after being on hold for 30 min, I drove to the local ATT store. They refused to help me sighting the only reason I unlocking it was to move it over the ATT network. They said they were there to bring in new business, not send it away. Well, guess what, I'm out of here, along with my internet, I have always had problem with ATT service.

We finally got AT&T Fiber in our neighborhood and the whole neighborhood got it including our street, BUT our side didn't get it. Now we have been trying to get Fiber for almost a year now and as soon as they put it in our neighborhood they don't put it on our side of the street. So now they are in a different neighborhood and ended their project in ours, which is ridiculous, so they are not reliable and liars.

I have had relatively few problems with my AT&T service, despite all the negative things I've heard about it. I have, however, had issues with the AT&T website, which seems to be a bit moody in wanting to accept my password sometimes and other times not.

I signed a 24 month contract then I canceled it after the 24 months and they are now saying it was a 30 month contract. There att app is $#*!, couldn't get it to load half the time and when it would load it would take 30 plus minutes. The monthly bill was way higher than there competitors with less options. So glad I made the switch to t-mobile. I would not recommend to anyone

They sent my husband a phone to replace his due to his being 3g my husband's phone was paid off and the phone we got was substandard, we had already paid off his phone and were not asking to upgrade but are being force to but at&t refuses to give us a phone like the one they want to replace. I believe they should give us a phone of the same value if forcing us to upgrade.

Hey my name is Willie Thames and my cell phone provider is AT&T.AND I ASK AT&T for a oromise to pay (extension) until the first of the month (February which is payday).Instead the rep. Signed me up for autodraft without my pre mission;changing my bill date to the 23rd of every month; also asking payment to put on file;to make payments.Normally I'm able get a (n)extension until the first.So it me in a jam,to wear my phones is now disconnected also the billing has been extremely high in price and to where they are unaffordable.And that's because of overly changinans charging for things for that I didn't agree to…and my phone is important to me cause I'm blind with no help on a daily basis and And AT&T STATING ITS NOTHING FOR THAT THEY CAN DO ABOUT THIS AFTER TALKING TO 8 CUSTOMERS REP…AND MY BILL HAS NEVER BEEN WHAT IT WAS SUPPOSED TO BE..

This company is horrible… the service doesn't work they blame it on our cell phone which aren't old and then when I asked them if they can extend my payment arrangement due to my work situation only paying me once a month, I just found that out and reached out for understanding…and AT&T told me they couldn't help me… I have been a loyal customer for over 20 years. It's sad that a company this size couldn't make an exception for a loyal customer struggling through these rough times.

You people absolutly do not care about your customers. Been with AT&T. For 15 years and they treat you absolutly like crap. The only people that get good treatment are people that are just signing up with them. The CEO needsb to take a hike and somebody else needs to take over that actually cares about customers. The bigger these companies get the worse you get treated, what a complete joke. The billions you morons rake in is a bunch of bull with your crap customer service. Kiss my rearend you thieves

I recently had an unpleasant experience with an AT&T agent at the Costco who misled me into trying their service for 7 days with the promise that I could return the modem if I was not satisfied. However, when I received the modem and decided not to try the service, the agent instructed me to return the modem to AT&T through UPS without opening the box. Despite returning the modem as instructed, I continued to receive bills for the service that I never used.

I contacted the agent several times to dispute the bills, but I was repeatedly assured that the issue had been resolved with the manager. To my disappointment, I continued to receive more bills and the agent eventually informed me that I had to pay all the bills, even though I had returned the modem on time and never used the service. I lost my phone, which contained all the chat messages that could have supported my case.

This was a frustrating and disappointing experience that caused me undue stress and financial burden. I strongly advise other customers to be cautious of the AT&T trial offer and to be aware of the risks of trusting their agents. I hope that AT&T can take steps to prevent similar situations from happening to other customers in the future.

Overall, I cannot recommend AT&T based on my experience.

Don't be fool, don't sign up for this deal! It is a fake. A AT&T Rep came to our house and stated that if we traded in our phone (she look the phone and approved) we only need to pay the taxes on the phone however we got the bill yesterday and it haves a bill of $800. When went to the store to speak to a rep they couldn't help and stated that they can't accept the phone therefore we owe $800. We have been victims of misrepresentation. We are senior citizens with a fix income. No help at the ATT store at 2000 W Imperial Hwy, La Habra, CA *******