AT&T

They want their customers loyalty but they have no loyalty themselves. My bill was going through the roof, I had phone, watch and internet with them. I decided that I was going to change providers so i called and disconnected all services on Dec 6th 2023. I received a bill in Jan for 88.07 and then another on Feb for 88.07. When i seen this I decided to inquire as to why. I was told that my watch still had a line their. I asked them why in the world would I choose to leave the company, take my phone and internet and LEAVE my WATCH services?! They went on to say that it was my fault that my watch services wasn't disconnected and that it's why I was being charged. I asked him them did that even make sense, he agreed it didn't make sense but still refused to removed the charges but instead said he would credit my account with 10.00! I said why in the world would I agree to this and the charges aren't my fault? Joshua the supervisor said they are not inclined to give any money back. He then agreed to credit my account, I said why are you crediting an account that's no longer mine? He said for the new charges that was applied a few days ago. LOL LOL! ATT is insane. I took the loss just to be rid of them and found out a day later after crediting my account that they still left me with a balance of 4 CENTS LOL. How petty can you be after charging wrongly and then leave a 4 cent balance. I was with ATT for 20 or more years and this is how they treat their customers. NEVER AGAIN will I ever use ATT and you shouldn't either. I wish i could give zero stars:-(

Worst customer service in the nation. I have not been able to access my email for 30 days. Case numbers associated withbthis issue are M*******, M******* and M*******. I have spoken to 3 supervisors of the Technical department ( Sam, id# SC234H, Jason id# JM411U, Mel id# RF114K, and a Tony who refused to give me her ID #). These all have claimed that I needed to fill out a form to have someone contact me to reset the password to my sub email account. It has been 31 days since this form was complete.it has been 34 days since I have been able to access my email. Now I am being told it'll be another 30 or 60. I don't want apologies. I don't want I understands. I want my email!

Switching to ATT has been the worst choice I have ever made. I ported two numbers over from another carrier, I bought a new phone for one of the #s and wanted to keep my old phone for the other... ironically, the phone I bought ported fine, but ATT keeps loosing the acct information for the phone we are keeping... the only way to get them to provide service for this # is to buy a new phone which we dont need or want... I have to file a BBB claim :(

ATT coverage is very bad. An ATT seller came to my home and convinced me to move to ATT and now I can even not use phone at work since there is no coverage and ATT can not resolve and alsomdoes not provide any solution. If you want a new carrier pay the penalty. Also the cost was not what was sold. This company is a joke.

I called them to see why my 20gigs was going over, it seems like the last few months it was always getting closer, it wasn't like that before never got close to the 20gigs. They told me for the same price I was paying I could get unlimited everything then I get my first bill and it's $10 more they told me my 2 other phones have a $5 service charge for the unlimited plan. That's not what they told me on the phone I'm trying to save money now they want to get more money out of me, time to change to another phone company.

Had an employee give me false info and got a bill saying i owed on something an employee told me i wouldnt. They meaning atnt employees and a superviser did nothing to resolve my issue just a either pay or return the device and were rude about it

If I could rate them "0" I would,
I made a banking error resulting in an overpayment of $1450. By the time I realized my error, the funds had been withdrawn from the account. It has been 2 weeks of dealing with absolute incompetence from the Philippines, culminating in my receiving a debit card from an ATT owned bank for the refund. DEBIT CARD! I was told I would be getting a check. Now I have spent more time with the Phillipino staff- I attempted to register the card! So I could request a bank tanker which would take 2- three days. Only one problem. The "system wasn't working". I have now requested a check which will take another 2 weeks. Unbelievable. Do not do business with ATT. They are beyond terrible.

Worst nightmare with At&t crew, they left the fiber in our driveway which needed to be buried in the ground.
We requested, that account not to be conected, if they cant bury the cable in the ground.
The crew promised to be back and bury the wire within two days.
It has been two weeks and the cable is a hazard for accident to happen, on top of all this we have a wedding happening in the house.
No body in customer service is ready to help.
What are our options.
We are in desperation, and stressed.
No one is helping in AT&T.
WONT RECOMMEND AT&T TO OUR ENEMIES EVEN.
WORST CUSTOMER SERVICE. HAD BEEN ON PHONE FOR HOUR AND HALF. (ON HOLD). WHILE THEY CONTACT STAFF.
POOT AND POOR
Pinder Gill
*******983

I wouldnt recommend this company to anyone! They took my $247.00 and still havent refunded it yet. My kids were waiting on their phones for christmas and never got them soooo i called the most useless customer service in the industry and found out our order had been cancelled, What? By who? Still no answers! We are going with tmoblie bwcause att sucks balls! Please reconsider before you get internet or phones with these idiots! Too many BETTER companies ro go with besides att.

Do not buy this service they lock you into a contract for two years and change your tv charge within six months and call them administrator fees these people are crooks

The worst service ever! Called many times, problem was never solved. Every month my bill is different and they do nothing to fix it. Bad customer service by far. Don't use them.

I'm not sure if AT&T is part of this crap or not? I have been a AT&T customer for over 15 years when I call about the 20 calls I get a day from scammers, all I seem to accomplish is ZERO. I would think a large company like AT&T would be able to stop scam calls from people trying to steal information from us. I have called for well over 2 years asking for some kind of help from AT&T with nothing but bull$#*! from customer service. I paid extra money to block scam calls, that did nothing. When I call and speak to a person, witch is difficult, I explain that I realize they are just doing their job so I just want to find out how to stop these scam calls.

Had a intenet technical issue. Literally spoke with over 40 technicians from 8am to 7pm on phone constantly. I have been placed on hold for long wait time. Connected to surveys instead of proper department. This place is a joke. They have no organization and the resps are completely unknowledgeable had to cancel service and go elsewhere. They split my internet to 2.4ghz and 5.0ghz which made my secitruty cameras not work. And had no idea how to remove the 2.4. I have NEVER experienced such incompetant, unproffesional reps in my life. American customer service has been ruined by foreign out sourcing. And this is a prime example

AT&T HAS CHARGED MY CREDIT CARD AND WOULD NOT SHOW THE INVOICE. SPENT OVER 4 HOURS ON THE PHONE BEFORE FINALLY GAT THE INVOICE. SLAES PERSON CAME TO OUR HOUSE AND QUOTED PRICE FOR 3 PHONES AND INTERNET. WHEN TALKING TO CUSTOMER SERVICE, THE PRICE IS WELL OVER PRICE QUOTED. ON THE PHONE LOOKING FOR EXPLANTION FOR HOURS MORE WITH NO ANSWERS.

I am pleased to report that after more than 15 years I have canceled both Directv and AT&T wireless in the last 3 weeks. True to form, during my call, the AT&T retention agent lowered my monthly charge from$78 to $65 to $55. After I convinced him that T-Mobile was 2x to 5x faster and cheaper ($50), he did me the favor of cancelling my wireless even though I was a couple of days into my new month. Well, guess what? I got my bill and AT&T charged me $78 for the two days. I am so pleased to have AT&T in the rearview mirror.

I've been an ATT customer for 50 years. But over the past few years poor customer service has prompted me to drop their internet service, landline service and two months ago, their mobile phone service. On the latter, I had a credit of over $80 that they never gave back to me. I called, chatted, messaged via FB and even tried emailing corporate execs, but never could get an answer. Finally, I complained to the BBB and was contacted by a rep with a heavy foreign accent who told me I would be receiving my refund in 6-8 weeks. Well, yesterday I got it---in the form of a Debit Mastercard! WTF!@! Not even VISA that I can use with most businesses. I had to go thru the trouble of going to a 3rd party website, registering with my personal information just to request a check to be mailed---which I should receive in about 2 more weeks. What happened to the great company. They are not even third-rate anymore. I will never go back.

I have never been given the run around so much as I have with ATT. I will make it a point to tell everyone I know, everyone I don't know, and all those in between to NEVER do business with this horrible company. 13 phone calls to customer service and still no solution.

Now that they are a big company. They don't care for people. Their customer service is horrible. It is almost impossible to resolve an issue on the first call.

I have been an AT&T customer for years. I received an e-mail back in February saying that I could get high speed internet for the same price I was paying, Obviously, I thought that this was a deal and signed up. Due to personal reasons, I was not able to have someone come out to my house until the middle of March to install the new service. I just now receive my first bill and it was $30 more than what it was supposed to be. I called and stayed on hold for hours and then received a call back, just to be notified that because I did not "click the box that said I wanted the discount" when I was in fact signing up for the discounted price, I could not receive it. Not only will I be looking for another service ASAP, I will never recommend AT&T to anyone.

I spent over 3 hours trying to fix internet and cable service with att.
Im thinking about leaving att can't get no internet wi fi and cable on my tv.
I paid 167 for internet wifi and 149 for direct tv stream both theough att and no one could connect my services after three hours of trying to enter my password.
Now i have wait 24 hours to have inernet and cable on my tv.
Att is not what they say they are

I received two $50 gift cards via snail mail. Albeit this does not cover the amount charged, I will gladly take it for the headache of dealing with brainless customer service reps with thick accents.

They are scam artist and charge triple payments out of your account. I was lied to about the bundling both direct tv, internet and phone service would save me money. I was told I would get a 200.00 dollar visa gift card, never received it. I canceled my service and was told by the agent to return the phones. I return the phones and now I am charged triple of what the phones were worth. They said they have no record of phones received or that a payment was made. I called customer service and got transferred 4 times to fix the problem. I have a bank statement and a receipt that the phones were returned and they were overcharge my account. They were rude over the phone and treated me like I don't manner. The sales associates are down right rude as well. Next month I am canceling direct tv and internet. I will not go back to this company again. They even threatened me to turn me over to a collection company. I will tell my friends and family not to do business with AT&T.

I did everything asked of me when trading a phone in only to have them send it back stating they didn't receive it within the window of time. They DID receive it within the window of time I made sure of it! I now have $150 charge on my bill. If you haven't switched to AT&T save yourself a lot of headaches and money and just DON'T go with them! I will be moving our phones and Direct TV very shortly. AT&T SUCKS!