AT&TReviews 2,457

Yall need to fix yo $#*! im need a fre month or something. Couldnt call my grandma before she died because yall $#*! is down

I rely on my phone for my work and I chose att because they are supposed to be the best provider...they are definitely the most expensive...this outage today proves how wrong I was...att has yet to even let us know what's going on even as smaller providers have already got their service up and running...I can't make crucial money to pay my bills and I am extremely disappointed in att...I will be switching providers as soon as I can financially...I wouldn't recommend attending to ANYONE!;

I hate there customer support. They deliberately signed me out right away since i have no signal, i can only use the chat. Service sucks! If i have to choose it will -10

In one month I have been out of service 3 times. For amount of the money I pay it is unacceptable. Lower your price or you start losing costumes.

I've never had a cell service where it has outages for hours on end. I'm switching providers ASAP. N

I have been with AT&T for a few years, with several lines. As my kids had gotten older I let them get their own lines. Thinking that my bill will go down with less lines on my account. Yes it went down a little, but the remaining lines went up. I called and asked about it the said it was how they did it. More lines less you pay on each line. I disputed it and ask for a manager. Never spoke to management. Was told that they were busy. The service isn't all that great. It takes a while for things to download or even serf the internet. Don't let the towers go down in your area. It takes forever for them to get them back up and won't even reimburse you for the inconvenience.

They scammed us at Walmart in North Carolina, giving us a $#*! box and scamming us out our money. Then when we needed to call them back, they won't call us back, they said it's a easy installation but we're missing multiple pieces we needed to install the wifi box, no body came over to put up the other box into the wall, nothing. Don't trust them. And we're still going to get billed for it. I'm going right back to spectrum.

The most scammer company and lack of work ethics are all deceiters who take advantage of the customer's trust, they work terrible

I was attempting to activate my line. When I did the activation ATT put my phone into an SOS state. I have to travel 2 hours one-way to an ATT store to fix my phone. ATT was not able to fix it. ATT's manager, Oscar, was a worthless thump on a log. "We can offer you $10 for your trouble." I have a non-working phone and must travel 4 hours for ATT's error. WTF?!?!? $10?!?

First of all I was flat out lied to by a tech in Fayetteville AR and tricked into paying more for trading in for a new phone. Now my screen is cracked and I've been paying for insurance for over a year. But they can't find a store within 60 miles to repair my screen. The want me to replace the entire device for $250. AT&T is a freaking joke. They are pretty much stealing. I will be paying these phones off and changing providers. I DO NOT recommend AT&T. They are the worst providers I've ever had. They also raised my monthly bill from $140 to $200 a month. And that's with my 25% veteran discount. What a joke

So for one I've been with them for almost 2 years and every year around the beginning of the month my bill goes up atleast $250 and then it's nothing they can do about it now I'm trying to get WiFi and was told I can pick it up once it's being at least 1 day of it being processed well I called today and now their saying I have to wait two by does days and I work from home they even told me I can pick it up same day all the locals are saying they can't do that they say one thing and and do another they are the worse tmobike is a little bit better at least you're able to go get the WiFi box from them either same day or when you want

We live in Canada and winter in the US and Mexico. The roaming fees with our Canadian carrier is over the top. As a result the last few years we purchase a 3 month plan for all three countries. Choosing the most data and unlimited call & text.
So up front we prepay for the months needed. Last year after one month it didn't renew, saying we need to make a payment. Keep in mind we paid in advance for 3 months. Let me explain. When you prepay it goes into your account and every month AT&T draws the money from your account.
Sounds great...? When you phone customer service they can't access pay as you go customers so they forward you to an automated system. There you can start a chat...online. On this chat I was told that I have to be in the US to resolve the situation.
This year I was told this year that I made a long distance call to Canada from Mexico for $35 and it drained my account and that I need to pay another Month's fee of $ 65.
It took me 5 hours to resolve this. I told them...my plan includes Mexico to Canada.
I will never deal with AT&T again. The whole situation was insane.

Be careful with at&t it is not below to do under handed and shady business practices. They don't care for the time they waste. They take all your information down send out a sim card that can't be activated. Most there agents are rude as hell. Think twice before u try to do business they are crooks. I have recordings, email, the package they sent out, and "sim card" in my Possession. The phone below is the numbers for At&t. I was told they could do a call back. I declined 5 mins the customer service agent just hung up on me.

I was trying to unlock my phone to transfer service, I was told that I could put my phone on a "vacation" status by a CSR, paying $10 a month and then paying each month for the phone. Great, so I called the other carrier and it was saying the phone was still locked. I called ATT back and another CSR stated that I couldn't do that. I would have to pay off the balance which would show up on the next statement. He stated that he would unlock the phone and I should be good. Again, I called the other carrier to try and start service, they said the phone was still locked and they couldn't do anything. A 3rd time I called and another CSR stated that they won't unlock the phone until the balance is paid off. I told him (as nice as he was) that I have had terrible dishonest misinformed experience from ATT and he stated he was sorry for that. He stated that as soon as I pay the phone off, ATT should be notified and they would immediately put in a request to unlock the phone which would take about 24-48 hours. I will not miss the high cost of service and all the hidden fees and taxes associated with your service. You better step up your service!

If you want to do a trade in with AT&T pleaseeee, think about it twice. Today after almost 1 year of the trade in, I want to pay off the cellphone, and they said to me that I have to paid all without any discount, so basically I gave them my previous phone as a gift (that was what the agent told me during the phone call). So, before signing anything, ask the seller to let you know about all the conditions, because they never presented that or told to me this information. So please, be careful. If you want to give away your phone, give it to your mom, dad, little sibling but not to them.

Fraudulent practice of providing wrong deals over the call and then acting like the agent provided you wrong information.

Even if you return the new devices within the warranted time they will keep charging you for the same. Customer care will say they have removed the devices and next month you will get credit but this story will keep happening every month. Removed devices will pop back on your account and they will say agents removed it "Wrong way". I am not sure why the government is not taking any action on obvious fraudulent practices like this.

Do NOT use AT&T worst experience I have ever had with a cell company, ANY company for that matter. They hire the worst people! They will lie to get your business then scam you.

The service is fatal, very bad. But very bad. I am not one to give negative opinions but I am really disappointed, I started a purchase of a new device at 11 pm online. To change my telephone operator. They charged me the $84 in taxes. Furthermore, the person who was assisting me with the online chat could not finish the process and gave me an ID number to continue it the next day (today). Well, I spent all morning and part of the afternoon trying to get in touch and when I was finally able to get in touch, they told me that there was no order number in my name and that I had to make the purchase again because they would refund the money I already paid between 3-5 days and that is the only option they can give me. As simple as that. A lot of irresponsibility and lack of empathy with the client and even more so a new client, and I wanted to change because my friends recommended it to me and the service has been FATAL since day 1. And they talk to you as simply as there is no other option you like or not. So watch if you want. HORRIBLE SERVICE

I had AT&T for many years. We were good customers and paid on time all the time. Got a new phone thru them and after 10 days need to change it because it did not work with my hearing aids. 3 different people including one superviser gave me 3 different stories. 1 said I could change out the phone cuz I was within 14 days. The 2nd person was very rude and said I was past my 14 days even though it was only 10 days. The third person was a supervisor and told me I was at a totally different number of days and they would not change out my phone. I cancelled my service and went with another service where I am saving $50 a month. PLUS, now i am trying to unlock my phones. I have tried for 2 months to get one unlocked. Yesterday I spent 1 hour and 45 minutes on the phone to get the other 2 unlocked. No dice. Then the rep said she would call me between noon and 2 p.m. today to get the others unlocked. It is now 2:30 and no one has called. HORRIBLE COMPANY.