AT&T

WE ARE LIVING IN WINNETKA CA, *******, Out of nowhere Saturday morning September 2 I find out are internet is dead, now after 4 days which is September 5th evry time I call they make different story, PLEASE STAY AWAY FROM AT&T they are the most unreliable company ever, Iam disable person with cancer, I have a worse time of my life with this company.
Thank you

AT&T signed the FCC's Keep America Connected pledge promising not to disconnect phone or internet services to customers who can't pay their bill due to COVID-19 through June 30th.

They lied. AT&T disconnected my internet for nonpayment on June 8, long before the June 30th deadline.

This company can't keep its word to the customers, and broke its word to the government. Report them to the FCC!

I have had the WORST experience EVER when I tried to move my cellular services to AT&T. The customer service lady I talked to on the phone first lied to me by saying I could move my phone number from my Verizon account without having the phone paid for. She mailed me the AT&T chip for the phone only to realize 4 DAYS later without my phone, which was deactivated because AT&T was trying to activate their chips in the Butte, MT store and could NOT get the number moved, which ultimately left me without my phone that I use for both personal and work! Now AT&T is calling, emailing and texting me wanting me to pay $305 for their services...that I NEVER even had functioning. Please everyone do not believe AT&T when calling the phone number to start using them.its a major scam!

We took our own cellphone to AT and T last year as they said we had to get a phone that was 5G compatible.
Well we our now wanting to change carriers and AT and T have our OWN phone locked and we have tried everything with them to get OUR PHONE unlocked with no success.
We have been lied to with everyone we have dealt with.
What a terrible way to do business.
We will probably have to buy a new phone as OUR current phone will not accept a new SIM card.

I just bought two phones from Logan Salone at 8615 US Hwy 19 Port Richey. Not only was he great to work with but very fast at his job. Thanks Logan, for making this a positive experience.

On Wednesday, September 27 I opened an account for TV and Internet service for the first time ever. Then I found out that I have a past due amount of $884.63 for an account someone opened back in 2015. I have never had an account with AT&T. So I called and they gave me the runaround making me go to stores and calling the fraud department. To only find out that they determine that it's not fraud. I cannot prove the account was not mine. So they want me to pay the $884.63. So I called back to find out what was the charges for. And they told me because I don't have the pass code information. They cannot give me any information from the account. I have services with AT&T on my wife's name. Since before they change their name from Cingular wireless to AT&T. With the same numbers that I have today. I left them because of bad customer service. And I forgot all about the bad customer service. And before I got my services activated now, they just remind me how bad their customer service has always been.

The wifi is absolutely trash, when I play games I get 200 normal ping and with t-mobile I got as low as 50 I would go back to t-mobile but I can't I absolutely hate this bad internet service it is just sucky overall

Bought a new z fold 2. It got wet filed claim with insurance. Got replacement less than a month the replacement overheats when charging. Less than a month the replacement has to be replaced. They are telling me they can not because they don't have any and trying to force me to take a lesser phone. Still on hold been on hold over an hour can't get a clear english speaking person on the phone. I HATE AT&T! THEY WENT FROM THE BEST TO THE WORST VERY QUICKLY.

So first off nick is awesome super friendly and easy going he helped us with phones and watches loved how great it was. However the manager is absloutely astounding nya is the greatest manager ever not only did she call ALL the austin area stores to find us the phones we wanted but SHE DROVE TO TWO DIFFERENT STORES! To pick up the phones on her own time and gas i am beyond greatful she is just such a breath of fresh air we absloutely will be back!

This company is the worst I have ever had to deal with. Their so called "customer service" is the worst. Customers in US are always routed overseas to people who are very hard to understand due mostly to heavy accents plus the fact that they speak so fast and quiet that it's usually impossible to determine what they are attempting to say. I've had many that lie about their names and then hang up on you when they don't know how to answer your question (which of course they know there is nothing you can do about it as no way to know who you actually spoke to). Unfortunately, I live out in the country and AT&T is the ONLY one providing service in this area. I'm considering selling my house and buying a house in a different area just so that I never have to deal with AT&T again. Can't believe ANYONE would voluntarily do business with this rotten company if they have another choice. My wish is that the CEO gets the same horrible service as customers do so they can feel what that's like…problem is the CEO probably has someone other than AT&T for their services!

I am on the phone with a guy i have ask him 5 or 10 time for a supervisor and now he will not talk to me after he said ( WHAT THE $#*!) and i did call him out on it and now he is not saying anything

For challenge five months AT&T has been charging my bank account for a service that I called when I moved and went to AT&T store to cancell my services. I called in August to challenge the charge to my account. The AT&T Representative confirmed that they had received the equipment that I returned through UPS. At that time I confirmed that they had cancelled my "subcription".As of today ( Dec. 2) they are still charging me for services not received. I returned my equipment in July of 2023. Today I called again when I saw the charge on my bank account and the AT&T rep stated that they received the equipment on Dec of this year. This is a big contradiction to the previous rep that I spoke to in August, ( I also called in September).
I am not the only person who AT&T had done this too. I have heard other people complaining about the same thing. Now AT&T is saying that they will reimburse me and give me a credit that applies from Dec. 20 on. Unbelievable. This is how AT&T stills money from people. My advise: Don't use AT&T. They will steal your money.

I returned a phone using att packaging and they say they didnt get it and I am responsible for the 1000 dollars! After thirty five years with the company!

After hours on the phone with Mark CM0864 and him attempting to transfer the call to the mobility team because he was unable to help with all the charges they charged me on my bill incorrectly. Not only did he waste my time going through all my concerns but he tried to pass me off without helping me because you could tell he was upset that I told him it was not my fault he could not find the notes of the previous promise the employee did since he obviously did not do his job right otherwise there would not be all these additional charges incorrectly on my account. I spoke with the manager Joseph JM239K and he credited my account partial of the charges that were charged incorrectly although since he did not see notes from representatives at the store he could not credit the other charges. This to me is an insult as if I were lying when on the website itself it explains what I should me charged. They have not only no knowledge as to the services but were of no help. They use blatant false advertisement and trick you into obtaining their service with promises that they later are not able to fulfill.

Get AT&T if you want $#*!ty connection and to drop call and not be able to text.Its so good you get decent signal when you're connected to WiFi it will only drop you ever few calls than

After three or more years of service with cable and internet my contract ran out even though periodically my bill jumped up throughout the 3 years even though I was on a contract, once contract was over my bill jumped up $70 and I was told don't worry just call and we will find a promotion to lower your bill will after calling 3 days in a row I'm told I am stuck with my $250 bill for basic cable and internet, I cannot stand to be lied to or scammed out of my money I am ending my service with AT&t and calling my family all over to tell them my experience with art,

2 weeks ago today AT&T came out to install my new Fiber Internet service. Tech finished the job and the service wasn't working yet due to a cable issue down the street. He said it would be fix in a few hours and he'd come back and finish. Never heard from him again. Next day I called AT&T and they promised someone would be out to complete the work - nobody showed up. On Wednesday I escalated and was told there are no Supervisors to handle my request. Friday I called to cancel the service and was transferred to the Customer Loyality line and was promised that a tech would be out first thing on Saturday morning between 8-10. At 11am nobody showed up. Called again and was told they would be out after 2:30 - again nobody showed up. I filed an FCC complaint. The following Wednesday I received a call from Crystal from the "Office of the President" inquiring about my issue. She said they were having a fiber lighting issue with the cable and didn't have an ETA on a fix, but would call me everyday with an update. Today is Monday and I haven't heard from her again. Called the office and left her a VM. AT&T should be ashamed of their customer service. They are going door to door in my area selling something that isn't working. Nobody is responsible for getting it fixed, they just give you lip service. It is absolutely the worst customer service I have ever received. To have the Office of the President call because they received an FCC complaint and then not follow up pathetic. Guess I have no choice but to cancel and find another provider. Shameful on AT&T's part.

I added a 2nd line on my account, a Iphone for my niece, which was a free phone. Unfortunately, it was mailed to the wrong address, and by the time the issue was caught, I was told the promotion was over. I was then offered a different Iphone, in which I would have a credit on my account of $16.67 per month, therefore paying only $5 per month. I agreed to the deal. Several months later, I changed my plan because my niece was not going to need it for a few months. Customer service failed to tell me that by doing so, it would void the promotion. I have been calling AT&T every since Jan/Feb of 2021 to correct the issue. One day I spoke to 3-4 people during the call, the final individual, a supervisor, promised that the issue would be corrected and would not need to call every month regarding the issue. Sadly as of September 2021, I am still calling AT& T regarding this issue. Even today, September 10th, I spent almost 1 hr on the phone, without resolve, the specialist Sonya promised she'd call back before her shift ended... no call. I am so disappointed that AT&T did not, does not, value me as a long term customer, and after months of going back and fourth, still have NOT handled this matter. Months ago, I called to cancelled due to this issue; I was going to go with Verizon, however, they promised they would handle it... month after month, nothing but broken promised. I will be going with another carrier that has more integrity. Ms. McNair

We bought outright our iPhone from AT&T and signed up for the auto payment. Everything worked fine until 3 months later when they started using an old CC that had been turned off after someone stole our number. I went online and made sure the correct card was set as default, but then I had to pay the extra $5. Because I had to manually pay it. Then next month they did it again, so my husband called and customer service said that it was paid in full until the next month and yes it was being billed to the new number. Then we get a notice that it didn't get paid again so I went online again and canceled all the CCs that were there and put only the correct one in, which showed that it was still the default one that they should be using. Again it got declined because they were using the old number. I called customer service again and they showed that they had the correct CC, but said I would have to still pay the extra $5 even though they were at fault. I asked to speak with a supervisor and they refused, said there wasn't one that could talk to me. I told them if they knocked off the $5 fee that I would stay with them. NOPE. I asked them to unlock the phone so that I could change companies. They said they would. Over 6 months later and they still refuse to unlock phone!
Bottom line... do not use them!

They lie to you
They have no customer service
They insult you
Their online site never works so you are forced to call and wait forever for an operator

AT&T sent me the modem and said it didn't matter that I didn't have home phone landline service. They said I just needed the phone plugin (jack). They mailed the equipment and sent a service guy who spent the entire day in my yard and said nothing and left. I called AT&T customer service and guess what? Technical assistance said I needed ANOTHER technician to come out and guess who pays this time? That's right: ME! I wasted PTO time from work to the tune of 1 1/2 days and they couldn't offer wireless on home internet. BAD shame on AT&T. AND THEN THEY MAILED ME A BILL... after providing me nothing but a headache.

I had two lines in my plan, but the second line was disabled for more than 6 months. The operator who disabled my lines had told me that I was supposed to get a notification when my disabled line would get reenabled, but I had no notification for reactivation and I was charged bill for 2 months one was prorated and another one was or past month even though I haven't used the phone since February 2022. The lady who I spoke to over the phone was not listening to me and my issue and was over speaking me without addressing it. I had a lot of issues with AT&T since the time I moved into it. Firstly they were not able to port me on their network as my old network was Cricket wireless where as my wife's network was also cricket but she was ported in pretty easily. Their customer care has been keeping customers on wait for over 30 minutes each time we call in. The lady I spoke to, her first name was An*** and she was a bit rude when she was trying to talk and even asked for personal questions like my weekend plans even though I refused in a way to answer. There has been a lot of hassles since the beginning Their customer care is not at all coordinate as one answers something differently and the other answers in another manner. She was even not able to help me with Billing as I had issues with my bill. They prorated me and charged me for the month of september and October 2022 and didn't want to reverse my charges even though I got no notifications for my reactivated line. I am very disappointed from their service and specially with their cancellation specialist

Was a loyal customer for years.
Not anymore, ATT don't know squat about customer service.
I will never use ATT again!

Decatur, Illinois is the only place that my service sucks, every other city service is great but when I come home I can't get service in certain spots to save my life. AT&T yall gonna have to do better than this cause word is Verizon works everywhere in Decatur. I've been with yall a loooong time and I'd hate to let yall go because yall being cheap and won't address customer needs. I'm not the only one every AT&T customer can't get service in the same parts of town. I've address this issue before and was told yall was installing more towers I've yet to see it.TALK IS CHEAP,PHONE BILLS ARE NOT!