AT&T

I signed up for internet and a rep came to assist well while doing so he advised me that cell phone service with at&t would give me me more discounts an lower my internet service I asked how much phone service would be he said 65.00 well that was a lie he also said I wouldn't have to pay an activation fee that was incorrect. After porting from Verizon my phone wouldn't work on there network properly so I was told I would get a free phone in February that didn't happen because I use my phone for business so I had to get one of there's thinking I could return the one I got when the new ohone came so I would have service none of what I was told or thought worked out. I am leaving this company as soon as I pay for this phone don't be fooled by these ppl the only thing that works or was true is the internet service I am so disappointed an unhappy now I am paying 95 dollars for a phone an phone service when my old Google pixel was paid for an should have worked on there network but they claim it was listed as a 3G phone when with Verizon it was a 5G I think all this was to make me get a phone from them an pay more money in the end very untrustworthy company.

My family bought 3 iphones 14 pro, 2 of them I trade in at a discount bill, in one as an trade of 350 in the other trade of 800, the value of the lines will be 34 usd businesslines per line plus a line 5uds (difference in the trade in), another line plus 18usd(trade in difference), another line 30usd(no trade in)… well then the nightmare started my phone was not activated, my daughter's phone was not activated, I call to inform the call center and without my permission they change my plan, after we found this out in the store also they take our old phones and don't gave us credit for the trade, my account came after 2 months very high and i was complaining about this since we bought phones, my account yesterday was 359 in my account the taylor manager know about the problem for more than months he said he will solve it but nothing happening also his promise was a plus 150 dollars credit in our account extra also nothing happening sorry put we regret a lot to choose at&t in this store i must choose tmobile who offered me almost the same, 20 usd different only... now I'm not happy at all I feel this a lie for me and I feel injured to pay for this amount, this bill is a big financial problem for me i get charge 348,53 and he said there's nothing he can do. What can I do? They style my 2 phones that I send to at&t and I have nothing of them, no credit 150 as a promise, no credite from my old phones … i whant my monney back. Store att sunrise Florida manager Taylor. This pictures but show a business lines that is supposedly cheaper.

Charlie Vicks is very professional and nice personality and great attitude. She is Awesome.
I wish her a great xmas.

I called customer service once again in regards to our bill we just paid our bill today 9/24/22 at 1 pm, around 3:21 pm I get an email saying we have exceed our GB plan. I'm on the phone with the Rep. I inform her that our bill cycle is the 22nd, just two days past due as well we can't access of at&t app. She is bringing up a past bill from July 2022, I lost it that was a bill that's already been paid. I told the Rep that we are in Sept. Not July as well what you have on your screen isn't reflecting what's in my email, I'm calling for 9/24/22 that was paid for at 1 and receiving an email at 3:21 for late charges. Now she is talking about my 3 cell phones that is do on the 6th of every month, I just can't at this point I cussed her out and their whole as team IDIOTS $#*!S. (HOME INTERNET OVER CHARGE AND LATE FEES). I will not be apart of helping pay for your fiber internet every month we are getting late charges I can't wait until yall are boycott and out of business. Cox and t-moble here comes ol' faithful I never had an issue with them I'm mad at myself for leaving wanting to try something new. I will not be curious George ever again. I know I have a brain and not just air in it. This is even pointless making millions will soon come to an end you greedy devilish gremlins.

THEY STOLEN MY MONEY AND WHEN CALL THE CUSTOMER SERIVICE THEY DROP THE LINE WHEN THEY UNDERSTAND THEY ARE WRONG.

AVOID THIS COMPANY AS MUCH AS YOU CAN

I am writing from a long term veterans home in Fayetteville Arkansas. Our internet is down and AT&T won't help.

What a nightmare! Purchased two phones in March. Paid service fees and activation in store. Signed up for service for two phones and insurance on both devises. Got my bill and saw they were trying to charge me the activation fee again along with $70 dollars in other misc fees that no one can explain to me. My bill is $341 for two phones? Called customer service, nothing accomplished. Went to the store and spoke to Trevor the guy Who originally signed me up for everything. He sat there patiently with me and billing on speaker phone. Supposedly fixed everything. Left went home. I'm a kayak tour guide. Over the weekend my phone fell in the water. Called AT&T to get a replacement. Was directed to their third party insurance company. The third party pulled my account and told me "you do not have insurance on this devise". They directed me back to AT&T. Called AT&T and get the automatic first response of "your account has an excessive balance". I just supposedly fixed all that Friday and made my payment $130. Please note I've already made my first payment in April for $135... so this isn't a case of skipped payment. I have been hung up on several times and sent to the wrong department when asking to speak to a manager. They refuse to let me speak to a manager. I have spoke to Miguel, Tiara and Raina. My daughters phone now has no access to cellar data and I cannot process the insurance claim because the third party shows I do not have insurance. I have called 15 times today trying to resolve the issue. It still is not resolved! I am so incredibly disappointed with AT&T and strongly discourage anyone who is considering going with their service. I am now going to cancel my service completely and go somewhere else. What an awful inconvenience to have to get all new devises, transfer all our info and reverify all my accounts for personal and work on the new devises when I just did it all in March! This was an all day horrible experience and now I have to do this again tomorrow.
I have attached pictures of my calls. Such an unprofessional way to treat customers.
Let me add they have now put the 4 device insurance back on my account. I only have 2 devices. This was done with out concent for the second time.

They leave you on hold, have a horrible phone system and charge you a $100 for installation even if it's already set up for AT&T!

My dads phone brock easy he was lening on it and it brock just like that the people oh did it did not do a good job that did a very taky job

Two hours in store, another three hours on hold. They disconnect. Another 3 hours on hold. Hiw does this company still exist?

Here's an update to my original review... just when I thought the experience couldn't get any worse... IT DID!

I cancelled the service and it was uninstalled on July 5,2016. Now, here comes the bills. In August I called and was assured the account and bill will be cancelled. Interestingly enough, I was also told the account was kept open in case we changed our minds. Nice move for unhappy customers!

Anyhow, a month goes by and here comes another bill with late charges. I called today and was told the tech that uninstalled the system did not issue a cancellation after the uninstall and the only way they could cancel is if I provided the "safe code" that we set up for the account, it was a requirement in their process to cancel. Heck, how are we supposed to remember that when we had the system for less than 14 days? Plus, your own records state the system was uninstalled July 5 so why are you billing me for something that we don't have? How about telling the errant tech to finish the job by issuing the cancel that he should have done back in July? (I had documented the name of the agent I spoke to in
August who assured me the account and bill will be cancelled, and was told they would review this with him). As I could not recall the "safe code" I was told I MUST go to the AT&T store with two forms of ID to get the "safe code" and then they can cancel the bill.

I asked to escalate further and was told there is no phone number for that, or email, send a letter to AT&T Digital Life, Inc., P. O. Box 2682, Norcross, GA *******. Yes, I am past the
Boiling point.

I will go to the AT&T store, recite this whole episode once again, get my "safe code" and ask one question: On my AT&T cell phones and my AT&T Direct TV what is the contract end date and early cancellation fee?

AT&T phone company is a scam, so be careful they scammed me for my old phone. So be careful. Fu#k At&t

I have been a customer of AT&T for many years. At the end of April, I began to experience dropped internet connections on a regular basis. Often the connection would drop after 2pm and resume after midnight. AT&T said it would be a week before I could get a service technician. The service technician said he couldn't find anything wrong on the line. Service resumed as normal shortly thereafter. At the end of May the same thing happened and this time I was told I would need a new modem. The new modem did not work and it was another week before I could get a service technician. The technician could not get the modem to work either and said I had errors on the line, but he could not find the problem. He said he would return the following day with another technician to help, but he never showed up. I had to call again and a different technician arrived the following day. This technician confirmed there were errors on the line and said he made some adjustments which might help, but said it would be difficult for them to find the source of the problem. Again the connection started working after the technician left, but by the end of June the same scenario happened again. This time I am left waiting for two weeks for a service technician. There is no other internet service available at my location. I have lost multiple days from work due to AT&T's unwillingness to find and resolve the issue with my line. I am in jeopardy of losing my ability to work from home and maintain my freelance clients. I am unable to use multiple streaming services that I pay for due to the interrupted service. Because this issue has happened at the end of the month for three months in a row, I am beginning to suspect that AT&T is deliberately throttling my connection, with no warning or explanation. I would like AT&T to repair the line and reimburse me for days lost from work and out of pocket expenses for streaming services I am unable to use.

This is by far the worst internet service provider co. I've ever seen! Customer Services is worst! Today I called them for assistance as my 50 usd 8.0 high speed plan never allows me to have high speed data! Its internet is pathetically slow through out the month! The l1ady started trying to sell me a mobile device from AT&T I informed her I've Samsung galaxy & I hung up. She sent me 4 threatening messages (they are saved in my cell) informing me if I don't get in contact with co. They are freezing my account tonight and there will be 10 usd charges as well! I sm astonished. This month i went to the store on Preston Road they accidentally put me on internet only with no line use, the next day I went to 3 different At&t locations all near preston Road trying to get customer services to help me including my parent branch. Unfortunately the, sweet Mexican guy who had sold us this connection was on leave hence the manager refused to help me they all asked me to go to the opposite road side Preston branch where I had deposited by 55 usd payment. When after 3 hrs of wasted effort i finally went to the store where I had deposited my monthly payment yesterday the customer service guy apologized fixed my issue ASAP informed me any one of the other 3 branches staff could have fixed the error easily but they didn't want to do it... it left me with a bad impression that turned into a, nasty impression as tonight I received below mentioned messages from At&t technical support rep whom I cslled to help with my pathetically slow internet although 2.7 out of my 8 high speed data is still remaining she, sent me these texts:
1. AT&T Free Msg: We will cancel *******955 effective 01/13/2019. If you would prefer to keep this service active, please contact us at *******500.
2. AT&T Free Msg: While suspended this number will be charged $10 plus fees, surcharges and taxes per bill cycle. Charges may be prorated based on activity dates.

So I ask what kind of company are you guys running where should we give your feedback. As a professional Banker I feel the company is in desperate need of client feedback forms and service quality prople to check staff attitudes!

I was happy with Family Mobile and 30g hotspot without ever being charged anything extra and decent service most places that I frequent anyways. My phone broke and I was stupid to listen to a random Walmart rep that claimed if I got at&t, I could switch over my old number and he/she? Lol assured me it was a good phone for being cheap like the one I had and was trying to get again. He said t hgv ey were out of that but I could get at&t same quality phone and be able to switch my number. This is where I messed up good for not trusting my instinct and logic! Little did I know that thos phone would be the absolute worse phone I've ever owed x10! At&t model # U318AA. Wasn't expecting much for being a cheap phone but my other family mobile phone in same price range was 10 x better. Couldn't switch my number. "at&t actually laughed" and said "who told you that?!" Always trust your instinct! I felt pretty dumb... Don't get f***** like I did! In addition to the scammer salesman that sold me this trash, At&t also kept adding $10 every other day for going over their pitiful data allowance! No joke. Then woke up to my phone's service disconnected and saying they want $120 something just to turn back on just for the first f******* month LMAO Oh and that $40 would be added on to next bill for reconnection fee and who knows whatever other fees they co. E up with!
Needless to say, I'm very done with them. How at&t is even in business is beyond me. People have no idea just just how bad they're being ripped off. This is the second review I've ever wrote and I'm 38 but I'm really pissed that this company gets away with this s****

We unsubscribed today 02-20-2023 after months of frustration due to our tv service and the units proved unreliable. I had my unit replaced twice because they were bad after having a phone tech tried to make it work. My wife then told me her unit had never worked through the night. The main unit was not functioning either. So after months of hassle and problems with the units we decided to end our subscription to ATT and signed up with Dish to get reliability. Called ATT on 02/19/23 and ended our subscription and was told we owed $270 for the malfunctioning equipment and I was told if we returned the equipment they would not charge us the $270. I received an email on the 20th which said our streaming was to end at 7 pm EST. Unable to get my account number to return these items. I called the phone numer *******000 and was told that all we had to do was box and send the equipment back and we would not be charged. I spoke with rep Aaron. I asked him for a return label but he said all I had to do was go to USPS and they would print a label and mail it. Monday 02/20/23 was a holiday so we went on Tues. Waited in line for half an hour and the USPS said they had no ability to print a label. My wife contacted *******000 and spoke with Tom who said if we returned the equipment our $270 which was taken out of our bank account would be replaced. I decided to go to ATT office here in Boise but got nowhere. They said we purchase the equipment once we signed up and they do not accept returned equipment. My issue is that this equipment is faulty and never has worked well. We should not be forced to pay for faulty equipment. Never have been able to access my account on the internet. I am including this information so you can credit us for their return as directed by Aaron your phone customer service rep. So you would not charge us for the units.

DirecTV was a good service until they merged with the AT&T company. Ugh. Now DirecTV has gone downhill, as you'd imagine. They sold out, basically, to the corporate greed of AT&T.

I called them today to fix my DirecTV account, which they'd shut down due to no payment. One check my dad sent them a few months ago never arrived, and he wrote another check and mailed it five days ago. The customer service was terrible. They said it can take TWO WEEKS from date of mailing a check for it to post as a credit to your account. TWO WEEKS. They said they wait for the check to clear. I wound up frustrated, and I canceled our service. Now, as I type this, my dad's up here in my room watching the presidential debate on my TV, which gets antennae service. Tomorrow, we're getting a setup delivery from the cable company. AT&T is a truly evil company. Today's incident wasn't isolated. Their customer service is a joke. For one thing, they kept transferring my call to a different department. For another thing, they NEVER offered to get a credit card payment from me of the minimum needed to restore service. They never suggested it. They were too focused on telling me that I have to suffer because they haven't received my dad's check yet. Fortunately, cancelling was easy. Hopefully my dad will stop payment on what he owes this awful company. He's 75 freakin' years old. He shouldn't have to deal with this sort of garbage, and quite frankly, neither should I. Old people like to pay by check--geez, AT&T, sue us. Notice in the screenshot where the first person I interacted with said, "Thank you for your understanding and I hope you will not take it against me." I knew that was the beginning of the end.

None of the people will listen I asked them to disconnect services they said no I'm gonna have to go to the higher up just to get my services Removed

Didn't want to exchange my phone. I explained that my phone only has 6 days before my manufacturers warranty runs out. I called Samsung and they said they would repair it but I had to send it in and there is no telling when I get it back. I told them I a can't be without a phone because it's my only one. Being a retired veteran i need my phone, because i have so many appointment reminders that comes to my phone, and it's just easier to interact with MyHealthevet for health business from my phone. Then Samsung referred me to Best Buy for a Samsung same-day battery replacement but they said they don't have the tools. They keep saying I need to submit a claim but I would have to pay a $250.00 deductible. Why would I have to do that when my phone is still under the manufacturer's warranty. Being that I can't turn it in and be without a phone and there is no walk in service why can't AT&T just swap it out for another phone. This is crazy because AT&T swapped my phone out when I had my Samsung Galaxy Note 10+. I don't if it's because I'm a Veteran or something, but they don't want to help me. The customer service is pretty bad. I wouldn't think that they would be like that. I've been with them for almost if not 20yrs. I'm really thinking about trying to switch carriers. Just 5, or 6 years ago their customer service was pretty good. I wish I kept track of my warranty and knew I only had a few days of warranty, or I would have said something earlier, especially if I knew I had to go through 3 days of run around. I bet they will be happy when my manufacturers warranty runs out and I have to dish out a $250.00 deductible to get it fixed. I'm to mad at these people. I would do people like this if I owned AT&T. Can anyone tell me if T-mobile, or Verizon has good customer service so AT&T can take some dam notes.

ON THE 10 CENT A MINUTE PLAN EACH MONTH THEY SAY YOUR MONEY HAS EXPIRED. THEY HAVE STOLEN FROM US FOR THE LAST TIME, I FIRED THEM.

I'm so annoyed with having to deal with automative voices and not being able to get ahold of a human.

I've been a customer forever. Recently my phone started acting up and not working. It was a universal phone. I've ALWAYS had universal phones. ATT told me sucks to be you. Buy an ATT phone. I did against my will. My husband opened a family plan soon after. ATT offered me a Samsung A13 for $2 a month since I didn't want a new phone. They then tell me I need a new number. Why? What's wrong with the one I got?! No. I need to pay them for a new number, can't just transfer SIM card with the phone in my hand that I aready own and is fully functioning. I took the phone and new number annoyed as he'll. I dropped the current phone in the toilet. SIMS card and everything still works. The phone can not take pics or anything. Called ATT about buying another phone. This one I have to pay in full AND buy a new phone number. Asked wtf?! Stick the pin in the side of the phone and just put SIMS card in the new phone. No. They can't do that. I need to buy a new phone number. They can identify if sim card is transfered to a new phone and will deactivate it. I know because they did it when my husbands samsung was stolen and guy tried to put it in his iphone. We thought it was a security thing. No even the owner cant buy a phone from ATT and put it in their own phone. They have to pay for it again even though they are already paying for the sims card that works and outright own the phone. I own 2 ATT phones and one active sims card. Even if this phone 100% stops working, the card I'm paying for can not be used in the other ATT phone. I have to pay for the same account twice. I still have to pay for broke phone AND pay for new one even if I already own it. If I buy a phone from Walmart fine. I'm still not allowed to put the current Sim card I'm using and paying for this very minute in it. I have to buy another phone number etc

I called to decrease my monthly bill. I was told that the only way to do this is to disconnect it and then call back to get a decreased rate. 1st red flag - you care about new customers more than your existing customers who have paid your salaries for YEARS. But for convenience, I followed their advice. I called back after disconnection. I was given a rate of $78.99 per month for both internet and satellite. We were all good, or so I thought! I then get my bill... and it is $96.32. What?!? That's more than what I was paying before the bill increased from my introductory price. And only a discount of like $10 a month from the new price. So, why would I have agreed to that? I wouldn't! So, I call AT&T to discuss. The representative tells me the $78.99 was for just the satellite! Ummmmm what? So, I ask to speak with a supervisor after the agent tells me she can only get my account to $93.99 per month. I speak with the supervisor she can't offer anything else. This is after an hour on the phone! I ask to speak to someone else. I get a manager. He says the same thing. I spend an hour on the line with him hearing about all the things he CANNOT do for me. After a huge fit, I got him to extend the service for one month before I disconnect with a one time $25 off discount... which guess what? Is awful close to my request for $78.99 a month! Wow! Then I ask for him to send someone to pick the boxes up instead of me having to waste my time to return them. Of course, he can't do that either. He also refused to provide me with his manager or even his name because "his supervisor doesn't talk to customers" Are you kidding me? So, AT&T is losing out on $947.88 for a year of my business over what? Ohhh that would be $180. Yep! You read that right! So, I asked the manager to document the notes that the customer would like that documented. And guess what? That's right he couldn't do that either. So... I stand by my title. AT&T doesn't care about there customers!