AT&T

I have been calling AT&T since December of 2022. They lied, saying someone came out, and I work from home. I received 2 new Modem within 30 days. The internet never works, especially when it's cloudy outside or rain. My bill left from $64 to $191.00. ATT IS THE Is Worth Company On Earth.

Absolute worst service of all time! We have been with AT&T for almost 10 years with an average bill of $680 per month. We have 9 devices with them and cannot wait to leave! They have treated us very poorly and their customer service does not care about you. We have wasted countless hours added up to days at this point in time to resolve issues we never created. We have been good and loyal customers for so long and we have still been treated this way. This corporation has gone way downhill with regard to there structure and their business ethics. It's so sad too b/c my grandfather was an executive for them when they acquired Quest in the 90's. We are pleased to know that there are better solutions for the same services elsewhere and are looking forward to moving with an organization that actually treats their customers with dignity and respect.

I am extremely disappointed with my experience with AT&T internet. The customer service has been consistently poor, with long wait times and unhelpful representatives. Despite multiple attempts to resolve issues with my service, my concerns have consistently been dismissed or ignored.

Additionally, despite being promised a $200 reward for signing up for the service, I have yet to receive it. This lack of follow-through on their promise is extremely disappointing and has made me lose trust in the company.

To make matters worse, the internet connection itself has been unreliable, frequently dropping at seemingly random times. This has been incredibly frustrating, as it interrupts my work and disrupts my daily routine.

Overall, I am extremely unhappy with the service I have received from AT&T and do not recommend it to others. The poor customer service, lack of the promised reward, and unreliable internet connection have all contributed to a negative experience.

My wife was in Ireland about a month ago and was having connection difficulties. Bought a $10 a day plan and her phone stopped working. Called ATT. They would not help me with the issue and only wanted to up sell my service. I finally gave in. I cancelled service yesterday and found a new carrier. This is not right. Good riddance ATT.

I have been on this call for over 30 minutes now, just for a due date change. I am writing this while online, and I am now being transferred for the 5th time. I do not understand AT&T at all. It is time to switch to Verizon or Tmobile.

Staff was unprofessional and not very knowledgeable of the products and service they sell. I had to make multiple trips across several days to resolve the issue preventing me from connecting to their network. Customer service improvement is needed.

I work at home my internet keep dropping I called several times to schedule a technician to come fix the problem the internet support said there is outrage in my area so they can't send technician…. I been have this issues since 05/9/2023 … I requested to speak with a supervisor they said none of them is available. …. Do not do business with ATT bad company bad customer support team they only care about money not service

I took the phone to att in October 2020 and paid for it every month until September 2021. In September I paid the full amount to unlock the phone and gave up att. I filled out an unlock form and left for another country in the hope of using it with another operator and in another country. For 9 months my phone is blocked. Status pending. When I called, they told me that they could not help without a number from att and that I needed to come to their store. I was on the other side of the world. A month ago I returned to the United States. I went to att twice and they only told me that I need to call them. Great, I hope someone can help me with unlocking the phone. Although I still threw away $500 for a phone that doesn't work. Thanks ATT!

I called to cancel an order. Next day, when I am suppose to get my refund I find out the agent and supervisor lied. Now, some manager is telling me I am responsible for the order. Do not use ATT. They lie. Poor customer service skills.

In mid December I cancelled and paid off a phone on my account, a month later they are still telling me I have to pay for the plan on that phone. I have talked to another one of the extremely rude customer service reps, just to be told that they dont want to do anything to help me out. I have been a customer of this crooked company for 15 years, and they could care less if I stay or go, so Im going. AT&T is a very dishonest company!

I am very disappointed in this service. I called to find out why I am not receiving the internet. I reached a representative who could not finish assisting me because his computer crashed. He said someone would call me with in 15 mins. It has been over 2 hours. Now I have to call back and hopefully get someone and resolve this issue. VERY frustrating.

I am so frustrated with AT&T causing so much stress and anxiety it's not funny. They have lied cheated and stole from us. They have not held up to their end of their agreement even though it's on paper. Their signed agreement paperwork is set up in a manner in which they can say this is not what we offer and leaving you with an agreement that they do not hold up to. Then when you called to correct the problem they will hand you down the line until you have wasted hours upon hours of your day. I will no longer be there victim. I only give them a one star because that's what's offered.

My telephone works terribly.
Half the time no one can hear me.
You call for service and they sell you another phone.
That doesn't work so they try to sell you a 200 dollar booster
To just get the service you've been paying for but can't use.
Horrible company.

They are taking my prepaid payments out 4 to 5 days early. When I purchased my phone it was a deal to sign up for auto pay and I could change it anytime I wanted, lies! I called twice, the first time the guy told me he done that a dropped me done to the $40 plan like I requested. The following month I found out he didn't I asked to speak to a supervisor, she refused to do these request saying I need to call back closer to my bill date. Today I went online made the changes and they cut my phone off when I have two days left on my account.

I was an employee for 21 years. Started out as bellsouth and things were great.As soon as corporate AT&T took over everything went to $#*!s. I know what some people are thinking is that "oh no now you have to start working" but that's not the case at all. I'm a very hard worker and like to know that I'm trusted to do the job that I'm great at and know how to do but that's not the case. Got a chance to get an early buy out and never looked back!

I tried ATT this past December. When I received my phones we could not receive calls or make calls even within our house to each other. I went back to the store where I signed up and was told to return the phones and there would be absolutely no charge and the money that I had paid would be refunded.
I returned the phones and have been pestered for the past 7 months for payment. When talking to customer service It is very difficult to understand the people talking with an accent. ATT really sucks.