AT&T

They want their customers loyalty but they have no loyalty themselves. My bill was going through the roof, I had phone, watch and internet with them. I decided that I was going to change providers so i called and disconnected all services on Dec 6th 2023. I received a bill in Jan for 88.07 and then another on Feb for 88.07. When i seen this I decided to inquire as to why. I was told that my watch still had a line their. I asked them why in the world would I choose to leave the company, take my phone and internet and LEAVE my WATCH services?! They went on to say that it was my fault that my watch services wasn't disconnected and that it's why I was being charged. I asked him them did that even make sense, he agreed it didn't make sense but still refused to removed the charges but instead said he would credit my account with 10.00! I said why in the world would I agree to this and the charges aren't my fault? Joshua the supervisor said they are not inclined to give any money back. He then agreed to credit my account, I said why are you crediting an account that's no longer mine? He said for the new charges that was applied a few days ago. LOL LOL! ATT is insane. I took the loss just to be rid of them and found out a day later after crediting my account that they still left me with a balance of 4 CENTS LOL. How petty can you be after charging wrongly and then leave a 4 cent balance. I was with ATT for 20 or more years and this is how they treat their customers. NEVER AGAIN will I ever use ATT and you shouldn't either. I wish i could give zero stars:-(

I work from home and AT&T is the worst service that I've ever used. If I had any other provider in my area I would definitely not use this company. I have experienced an outage every week for the past 6 months with no explanation why. All you get are apologies
With the same problem reoccurring. There is no permanent fix and after these events happen all of your security for Wi-Fi passwords are wiped away with you having to do a full reset of all of your equipment in your home. I have been patient and understanding but this has gotten out of control. Calling to express your concerns does not help. They always end up trying to sell you a cell phone without fixing the initial problem. If the cell phones are like the Wi-Fi I feel sorry for the users. Please don't use AT&T if you plan on keeping active service.

Tried to switch from Verizon to att got 3 new I phones during a 2 week free trial had the worst customer service trying to get the phones working. After 3 days we switch back to Verizon witch now we needed to pay to reconnect with Verizon then att making us pay 2 months service for the 3 days of use... 268 dollars or they will send to collections. Never again will I have anything nice to say about att and hopefully this detours people from switching!

Honestly you can go with any other phone company and you will be better off, called them because i was getting charged on a service i had already canceled and it took me almost 2 hours being taken to the wrong departments and not having the ability to look into my account. Would give 0 stars if i could

Damaged my home, claim for three years no resolution, end up collection from my landlord, lowering my credit. Careless company, the funny their workers are bunch of of unprofessional like their bosses.,I have claim number and bills that support my words.

AT&T once again raised my bill. Infrastructure around here is antiquated and the speed is that of a slug. We only use 2% of our allowance and have been customers for over 30 years. I called customer service?, and had to deal with a company trained robot. Oh yeah, the CEO makes 21.6 million per year. Our gateway goes bad every 2 years.My nephew has a Masters degree in computer reseach engineering and he said it is a toy. You would think that they would want to retain customers. Time to start calling the competition

I got duped in January of this year. Tons of promises that I got in writing. Only to find out it didn't matter. They won't honor their gift card promise for cell phone or internet. My Direct TV bill went up almost a month later. Customer service from Management down is horrific. They worst customer service. I've waisted more time talking to their call center plus going to the stores only to be treated like garbage. I wish I never would have left XFinity. As least they were honest with their pricing. Been almost 4 months and still trying to get the AT&T vendor manager to contact me. Since nobody knows who that is. Do yourself a favor save time and aggravation stay AWAY from this company their fiber service is not worth the lies.

No land line phones 80% of the time, they have worthless techs,& worthless customer service. If you live in a rural area I hope you are a young person or persons. No cell phone has reception,only hugs net for internet & direct tv all over priced and worthless. PUC can't get anything done with these losers. I don't see anything getting better anytime soon.

I don't have the most expensive plan but my internet speeds are meant to be somewhere between 50-100 mb, however I consistently struggle to get more than a few hundred kbps with only one device connected. On top of this it's literally not possible to stream a video start to finish without at least 2-3 minutes of buffering. Frankly I find it shocking they're allowed to call themselves an internet service provider considering their "internet service" doesn't work as often as it does

Having decades of Retail experience, i can honestly say that.'AT&T has all around *Profoundly Crappy* Service!" Doesn't really matter which service/experience, whether in person. Or on the phone. They really should advertise that they just want to suck you dry. Cause that; s how you'll feel at every turn with them. Very lax when it comes to solving issues. Like they're looking for any reason to dismiss whatever the issue is. The term *Valued Customer* should only be used when they actually *Mean it.* The wait mes when you call about anything, the number of times you get transferred to someone e4lse only to explain everything all over again. I guess they've outsourced their customer service department, so often times you get someone with with such a heavy accent, or such a poor connection that it's a struggle to understand them. I could go on, but I don't have all day. Too bad there isn't a No-Star rating...

After being through he'll with them when we canceled our phone and kept the internet something which apparently blew their mind, they sent me a prepaid visa for.05. Really what a waste of money. The card cost much more then the amount on it obviously. This company is headed down the drain...

Their agent has made a duplicate account under my name, without me knowing about it, I've been paying double! Worst costumer service ever! A bunch of people with absolutely NO idea what they're doing, nothing is in place, none of the departments are connected to each other, all their employees are scammers, be aware

Can you imagine how terrible it would feel to spend 3.5 hours at an AT&T store to handle a technical problem and get zero results? That's what I experienced today. It's emotionally tiring. The people in this store were good, but AT&T technical support is so terrible it's unethical. The company doesn't care about customer experience. Two 1 hr technical support calls after the store management couldn't resolve my problem - both ended with a promised follow up from technical support that did not happen. Complete wastes of time.

Signed up for AT&t month and a half ago haven't had one single week where it worked correctly living old complex wires are bad however they did not let me know that if I signed on I will get the lower speed but at a regular price due to them not really being able to service this with the broadband Court the wires are old and rotted and yet they still use deceptive practices to get you to sign on! It's obvious why they stay on the court docket

They are trash with custom service att is no help they lie to customers tell us one day for a payment arrangement then tell us another date i will be foling a huge lawsuit against att i hate the way they do things and over top of that they have foreign people u can't understand i hate everything about att

I have tried for 3 weeks to switch carriers but they refused to unlock my phone so I could switch even though they admitted that it was paid off and should be able to be unlocked. So now I need to buy a new one and lost the deposit I paid to my new carrier. Do not give this company your money. They are a bunch on crooks.

AT&T Horrible Service! Agents having no clue as to the plans they are quoting customers. Leaving you to call with numerous call transfers to agents outsourced. Making you waste your time even longer. I have been an AT& T customer for over 30 years. Internet service is Ok when it's working. Numerous resets on the modem that partially works & who has the time?! Headaches with plans blockages to phones for no apparent reason. Waited 6 days for them to figure out whas is the be is wrong with of the agents did to screw up to lines. Customer care team also no one willing to compensate me for my time & many efforts made to fix the issues. I would give them zero stars if I could. Find a competent Carrier that cares about your business other than AT&T which has been overwhelming & stressful. Ready to move on to better service.

In my I have never thought that a huge company like Att can be a huge scammers.
Here is what happened
Contacted sales to sign up for Internet and cellular.
After a long conversation with me asking 10 times about my bill. It was $101 +tax.

I got my bill 3 days after and it was $200.

It took me 1 week to fight it. And I spoke with so many department. Finally they gave me a credit and told me my bill will be 110$ a month.

My second bill came. And it's $125.

I called and they said there is nothing that's showing my bill should be 101 or 110.

OMG. What a scammers.

I'm writing this review because I so badly regret ever signing up for service with this stupid company. EVERY month my bill is a different number (I've read many people complaining about this). Not ONE time has it been the amount that sales rep said it would be when we signed up for our plan at the store. When you look at your bill it's so unorganized and hard to understand... so many random charges and things you have no clue what they are. I feel lied to. The reps at the store spend sooooo much time trying to sale you a bunch of bull (tv packages, tablets, etc) things you totally don't need to make your bill higher! But when you need to call so they can explain the outrageous and uncalled for bill "oh we don't handle account specific information, you need to call customer service". What a load of crap that it is. I hate this company. I regret signing up with them. Let's just say the past 3 months our bill has been more than double what they said it would be. DONT SIGN UP!

I'm literally sitting here with 5G and 4 full bars of service and I can't get anything to load. Can't watch a YouTube video without it buffering for 16 minutes, Facebook won't load, texts are slow to send, messenger is useless. Before 5G I had zero issues. I continously have to reset my network connection, turn airplane mode on and off. Most the time calls won't go through. Why am I paying for what feels like the 90's dial up for 10 times the cost?

Sara at the Business park location is very knowledgable and helpful, when she was not available she recommended Pepper her co-worker who also provided greta support. You both are great. But I must say Sara won my heart with her customer service. Thank you Sara

I upgraded my phone in dec 2022 with an eligible trade-in plus 200$ in bill credit without any change to the existing plan. When i sent my phone for trade in, the processing time was around 2 months, they say the initial offer is no longer valid unless i upgrade to unlimited data plan. They are giving peanuts on the phone i did a trade in. The most horrible customer service rep who keeps on repeating same thing doesn't even bother to hear out my concerns. Is this how they treat a loyal customer who has been with att for 20 years. They probably outsourced the customer service trained to cheat people. They can atleast beg money i could've given happily rather than cheating me.

I never experienced such poor service. Every day, my order either got cancelled (for no apparent reason and without my consent), or the install date got pushed back. Every time I call they say the issue will get resolved and it never does. I spent over an hour on the phone with them several times, however, it made absolutely no difference.

I don't understand how a compony can operate this way and stay in business. By far the worst service I ever received from any company.