AT&T

I recently got att fiber. The guy they sent out to look at my home talked me into getting a phone from them also. Had Verizon before this. He brought the phone to my house and transfered my data. And away we go. They put in the fiber internet. And my tv's constantly drop or freeze up while I watch the wheel load. Phone was 260.00 when I decided I couldn't take it anymore. Spectrum which I had before this, never a problem with my TV. OR my Verizon phone. Well spectrum had a deal, so I decided to go back to them. As well as giving them my phone business. Paid off my 260.00 phone paid my bill early, so there would be no problems. Spectrum told me I needed an unlock #, got it. Called Spectrum, then I needed a network unlock #, then I needed a PUK #. Everytime waiting on the phone for 30 min to talk to someone. It took from 10AM to 9:45 PM. and I was told by Spectrum and Verizon this 260.00 phone isn't compatible to anyone but ATT. Why wasn't I told that when the guy was selling me the phone. I URGE YOU NOT TO BUY A PHONE THRU ATT. I use to live in another state and had att for 39 year. They had gotten increasingly worse. And my bill was big then I had 4 phones internet and cable thru them. At the end they began to lie. I swore I would never go back. But that fiber thing brought me back. WASNT WORTH IT. THEY STILL LIE. THEY ARE ALWAYS VERY SORRY AND UNDERSTAND YOUR FRUSTRATION. I'm on a limited income and I just through away 260.00. SHAME ON THEM. DON'T USE ATT. SAVE YOURSELF AND YOUR MONEY. THEY WILL SUCK YOUR BRAINS RIGHT OUT OF YOUR HEAD. BEWARE.

It's just bad everything bad prices bad Network bad people on the phone I've had people at my house 456 times a year I'm over this overpriced crap!

So I have had an AT&T account for about 4 years had it shut off continued to get bills a month later after paying my final bill. Realize there are other people's bills going on to my email account at att.com... I called and tried to get them to send my refund to the card that I had asked them to previously make my debit card on the account and they didn't. I have to wait a full another month for my refund though I haven't had service for over a month now so we can come in the mail on a prepaid card though I had a card it could have been put on just the card that they never changed was stolen that's why I know I changed it. I've been lied to by every customer service agent I had talked to. And they're supervisors literally have nothing that they can do more than what their normal customer service workers can do. They look at the same exact screens just one person gets paid more than the other. They have overcharged me for 4 years for internet and/or mobile phone. I feel like they can compensate for what they waste of people's times on the phone to just get them to try to buy more service. Don't go here ever go without or go to the library for your internet before going to AT&T they are never going to be worth it. They do not care about actual customer service anywhere in the top portions of the company. Enough is enough be held liable. I will never go back and I hope anybody who ever reads this never goes through them it's not worth it they will steal your money. They will mess with your credit. These are not assumptions. This is truth and what I'm going through right now. My service has been shut off for more than a month and I just got a bill for active internet that is not accountable to my name they have a different passcode a different security question and nobody can remove it from my account. Stay away from this devil company. They are taking advantage of everybody and anybody they can let's stop the vicious cycle and stop AT&T from being able to do this to people. Boycott AT&T and boycott the whole company not just internet or phones but the whole thing every bit of it even their access. God bless you I hope people really understand this is happening and stop them from being able to do this to people. We have rights and they just took mine from me to my account

They can't unlock my phone, Have data, can't use hotspot, told me I have to buy a data plan! SO BAD!

Just counting from march till now, I have talked to so many representatives because EACH representative tells me different things every time.

-One tells me everything is taken care of. Later I find out it is NOT taken care of. (Literally nothing was taken care of. No notes on this. Next agent tells me there is no record of me contacting an agent for this issue)

-One tells me every info we talked about is Noted down. I find out there is ZERO note on my account.

-"TWO" people told me i have $99 +$5 credit on my account. When the bill was generated, i found out there is NO credit.

-I have been paying for something that i shouldn't have been paying from the beginning of the service. A manager had agreed that it was their mistake and supposedly "fix" it but it hasn't been fixed.

-A Manager tells me that her manager will call me back regarding this, never calls me back.

I can for sure say that i wasted many hours because of this issue. I have my friend who heard all this conversation and we are mind blown at how every time we call for the SAME issue, there is NO record of ANYTHING.

AT&T is literally intentionally wasting my time, and hope that i forget about "small" charges.

The only reason i came to ATT from Xfinity is because of cell phone deal. Xfinity CS is A LOT better than here. They keep track of records. No need to call more than 1-2 for the issue to be solved. AT AT&T, i called more than 10 times and still nothing is fixed.

All these reps i talked to are from basic customer service agent to manager's manager.

I don't even know who i'm suppose to talk to anymore at this point. It is not worth talking to anyone from AT&T other than CEO at this point FML.

******Violation of the Federal Trade Commission Act

Section 5: Unfair or Deceptive Acts or Practices*****

On 10/3/22, I called At&t and spoke with Kayce for internet service. She told me about a cell phone promotion as well. Not only would they provide better service but match the bill. The price was 2 lines for $110/month and a $20/month credit due to us having our own devices, making the bill $90+tax/month total. I told her I purchased a new phone 3 weeks ago and the phone might be locked. She said if it's PAID OFF it will work. After double checking in her system, she was certain she could activate it. When she attempted to import my number, the call dropped, the phone locked, and I was left with no phone. I run a business, being away from my phone isn't a option. Kayce & the activation line tried to troubleshoot but was unable. I was instructed to go to multiple locations including my old provider which informed me, ATT owns my number and wouldn't give it back. ATT wanted me to buy a phone from them with no payment plan due to being a new customer. The next day I went into another location (5180 state Rte 100, PALM COAST, FL *******) and spoke to Darrell a sales rep. He told me I was lied to by Kayce but he has a promotion that I would receive a free phone if I turned in my old phone. He explained that the "free phone trade promotion" will in essence be discounted by monthly bill credits that AT&T will give back on your bill for the 36-month installment plan. He would also honor $10 off monthly for bringing my own devices, this would take 2-3 billing cycles to see the credits.

My bill should be $130 but is $175. I have called with no results. Towards the end of 4/22 they gave me $400 credit which is less than the agreement. By switching to AT&T I have raised my bill by 200% and had to purchase 2 brand new phones and they stole mine. This is a breach of federal law.

If it's not resolved in a timely manner. I will be seeking council.

I would leave 0 stars if I could. I ran into 2 AT&T representatives at a BJs wholesale club. They sold me a lie - that I could get a free upgraded iPhone and a $40 monthly plan based on me being a BJs club member, and because I get a teacher discount, and if I paid my bill on auto, online. None of that was true. Unfortunately, after being swayed being their spiel, I signed up. The BJ member part was fabricated, the monthly bill was $60, and then my phone was lost in the trade-in process and they charged me monthly for the new, upgraded phone. My monthly bill was more than $80. I also had to change my phone number of 20 years to switch carriers, which wasted so much of my time, caused complications with friends, job accounts, social media accounts, etc. The whole process with switching to AT&T and the initial activation charges cost me a good amount of money. This whole process wasted so much time as well, just trying to call and talk to agents and get any form of resolution. No matter what evidence I provided them, in the end they wouldn't do anything without a receipt that I didn't have from the UPS store I dropped my trade-in box. The original agent told me to call back after the 3rd bill, and it was then that I realized AT&T never received the trade-in (my old phone) but UPS records only go back 45 days, so they couldn't provide proof that I dropped the box off there. AT&T basically shrugged and said without a receipt I would continue to pay $80+ per month. I am a high school teacher with 3 young kids, and I'm furious when I think about the time and money I wasted on this situation. I only wish I never went into BJs that day and never saw those AT&T reps. I hate this company with a passion. I'm switching carriers tomorrow.

After receiving an email from AT&T saying congratulations on paying off our iPhones and we could get a new iPhones for free with our trade in we went to our local store. The AT&T representative gave me a quote of $700 for my old iPhone12 (after speaking to the manager) and said I could get a new iPhone14 for free when I turned in my old phone (just pay the $67 in taxes, which I did that day). They transferred my data to the new phone then told me to take my old phone home to make sure all data was transferred. The next morning my wife turned in my old phone and was told (14 hours later) my phone was only worth $350 and I would need to pay the remaining $350 for my new phone. My wife asked to speak to the manager but they said she was on vacation for the next week. They took my phone and gave my wife the receipt. When she got home the receipt said my old phone was worth $110 and I would be charged $9.73/month for 3 years for the new phone instead of getting the new phone for free. I called the same day to cancel the transaction and have my old phone returned but they said they could not return my old phone but I could return the new phone within 14 days and then just not have any phone. I called customer service who said that the actions were unfortunate but there was no fraud involved and there was nothing they could do. You would think after being a customer for 4 years that a company like AT&T would admit their representative lied or misrepresented the offer and wave the $9.73/month or give me back my old phone. Instead their solution is: they were going to send a letter to the store mentioning my complaint.

This is the worst crap I have ever had and to think I pay for it unreal please people don't get this crap unreal the worst thing I ever got