AT&T

I have been with ATT for close to 8 years now, and in the last two months had to place multiple calls to their CS. On all but one occasions they tried selling me something, were extremely slow opening their applications and looking up my account: every call lasted at least half an hour where reps repeated the same phrases over and over again, barely spoke English, and lacked basic understanding of how their systems work. I ended up on a call with one of the supervisors who while not fluent English, managed to be quite condescending and ask me to save everyone's time and hang up the phone while still not resolving the issue or even identifying the root cause- no cellular data on 2 lines on an 'unlimited' plan. I will be looking to switch ASAP. For the premium ATT charges I would expect superior customer service, my experience was the opposite.

Site has error-ed out EVERY time I have been on it, and changing computers doesn't help, only waiting 24 hours before logging in again does it work. Might change over my entire family plan just because of this sorry excuse of a website.

They don't mind taking your money but when their equipment fails they are no help at all I've been on the phone for hours over the past four days just to speak to somebody about my TV boxes not working

AT&T must be the Company from Hell. AVOID this Company if you have any other choice.

They slam you with outrageous price increases and make contacting them a complete misery.

Want to wait 40 minutes to an HOUR or more on Hold, and being bounced around and disconnected and told to call another number? AT&T is the Company for you then.

I switched my 4 lines from Metropcs, one phone was iphone 14 plus which i should have received by 01/09/23 to 01/16/23. Since 01/16 I'm chatting and talking with ATT Supervisors and they give me all different answers. On 01/20 I received the email from ATT that the order is cancelled because it cannot be fulfilled. I contacted ATT supervisor she texted me an ATT store address and to pick up the phone from there and all the notes are recorder and send to them. I just went to the store and they said it doesn't work that way, the supervisor needs to create a order for that which is not done. I contacted another manager the same time and he said we can't do anything you have to cancel the whole port in.
Please Do not order anything which is on promotion for AT&T. I have wasted more than 10 hours chatting and talking to them and evetime I get different answer. I'm just writing this because I don't want anybody going through this frustration.
Thank you and you'll have a blessed day.

I have had at&t for about ten years on and off and they're customer service is amazing. They go over and above to satisfy customers. I switched to t-mobile for a year or two only because they offered a phone i wanted and i really regretted leaving at&t. There is no one like them.

Customer service here is horrible. They absolutely won't try to help you. Let alone you try to get in contact with them. This auto service you'll be taking to for 20 mins. I swear soon has this paid off I'm leaving. I been with Att for 17 years IM DONE TRASH

Be careful when you do a upgrade with At&T, when they are going to give you a credit for you old phone, then when you send the phone by mail, they get the package but they never make the credit to your account.

In October I switched from Google Fiber to AT&T Uverse internet service for the only reason they were offering me a $300-$400 reward. Well I never received it despite the fact that when I applied for it online they told me it would go to my wallet. When I didn't receive it i went to my local AT&T and a manager told me it was on its way. I never got it. Plus their internet service turned out to be a lot more expensive that they told me. I definitely should have stayed with Google Fiber!
I also found out that they have been charging my monthly phone bill with $6.00 for a service I never asked for (earlier phone upgrade).
Pay attention, AT&T will rip you off!

Bought new Iphone 14 pro had a problem with it I took it to the store and the told me to take it to ubreakifif who does all the warranties so I did and neither place will fix or replace my phone, apple said that they are a third party servicing company so voided my warranty, and they will not stand behind it either. The bad thing about it was that it wasnt evan 30 days old when I went to the store the first time.

I returned Apples watches with 4 days of purchase. I have called over a dozen times, each call is at least 2 hours. Each time saying that it has been returned. I now have a $820.05 bill in collections. My credit is 801. NEVER do business with this company. I left as soon as I saw their incompetency.

Have been a customer for 50 years and until the last couple years have been happy with them. Over the last couple years AT&T's customer service has out right lied to my wife and me, resulting in us being ripped off several times. They have now put us in a 2 year contract that we didn't approve of and will not correct the issue. We are forced to keep them for now, but at the end of this contract they can shove their service.

Lies from the sales person to customer support to corporate stores. The time and energy i have spent over the phone and going to the store trying to get credit for the overcharges is invaluable
Do not make the mistake i did been lured with new phones
Keep you live happy go find another company with better reviews

Randall Stephenson needs to fix AT&T's damn Cell Service! He's worried about police reform? He needs to worry about why Verizon is kicking his rear end. You guys claim to be the best? It's laughable! I have 1 bar in a metropolitan city and get 4 bars in the back woods. Seriously! Worry about giving better service and less about Police Reform. If I didn't have to have AT&T for work, I wouldn't have it at all. Worst cell service in America!

It took 4 sales staff online to help me place an order then 2 days later ATT sent a message that they canceled it. I called in and got transferred 3 times until a saleswoman stated she could put the order in and I could pick it up in the store. All the disclosures she had to read to me all stated the phone would be mailed but she kept telling me that she just had to read this to me and yes I could still pick it up. She lied to me, so unprofessional! I canceled the order. Shame on you ATT.

I had my Business Phone with AT&T for over 20 years. For no reason my monthly statement went from 61.00 to $1,121.87. Customer service is a JOKE and has no explanation. They insist I pay it so I cancelled my service.

Says you are getting a reward card for signing up and that they will handle your etf from previous service. In order to get the reward card you have to go Contact your previous service provider in order to receive last bill if you do not have it and collect etf amo. But that reward card they made you think was for signing up is actually your etf that you use to pay previous company. Which is fine if that's how they advertised it and how their sales person explained it. But it's not. So I'm thinking as soon as I am able I will terminate my service n go back to my previous providers on basis of integrity alone. The only reason I gave them a 2 is bc my sales rep is a decent person who has been working on this for me w att as well... otherwise I would have given a 2

The way they bill is sooo stupid! Makes no sense
They are liars!(what they say at store and what i got charged two different things)!
The log in and resetting passwords is a nightmare(tried like 5 times)!
Website sucks!

Hello there,
STAY AWAY FROM THEM! I was using att for like 5 years. And I bought a new phone and had to go to Italy for 15 days, first they asked me to pay off the phone, which I did. Later they told me they can't unlock the phone, I have to stay with them for like 6 more months. Now, I tried to return the phone and they are finding all ways to not pay me. They suck! While comparing the same with my girlfriends providers T-mobile, they were kind enough to unlock without any BS after she paid off her phone. (I literally go no discount from buying it through ATT). Representatives don't know what they are doing. Worst experience!

I paid for two months for a device they said they could make work and never could. I was still charged for the line, transfer of data and the insurance...then...charged again for dropping the line I never had. Really? Yes, spent countless hours of try this, turn on, turn off, read these numbers, hold on transferring, to the same bull all over; for months.

They trick you into switching and screw you over your trade in. I traded an S21 and till this day they have not given anything. It was supposed to be a 1 time credit of $320 and now they will only do credit every month. They lie every time I call them. They never get right department and waste your time. I have spend hours trying to resolve things with no luck. They are the most crooked company and I can not wait to get rid of them. Do not make the same mistake. Stay away from att

AT&T I have been your customer almost 10 years. Been paying your guys on time every single month never once late. I called to see what you guys can do for me during pandemic time? I asked for a reduction half month or a month. The answer was I won't get to pay late fees on my bills. After 2 months I technically have to pay 3 months after 60 days. Wow what a fantastic deal for a 9 year customer who has been paying you guys $500+ a month... T-Mobil waives 2 month bills for good customers

I am a new account holder I have tried to get my front security camera repaired. A technician came apparently did a repair for over 3 hours. The same day the camera stopped working again. I called back and was told I would have to wait 3 weeks for another technician to come back. I am paying $100 a month for something that does not work.