AT&T

This is the worst customer service line EVER!
A 3 year old could understand me better then the 30 year olds you have working at atat global bull center.Finding this review page and wasting my time typing this has been easier then getting a robot on the phone. I bet this is the 603rd bad review atat has gotten in the new 2023 year.

1. No one showed up when supposed to
2. Called customer service 4 times (one time I was left on hold for 2h 6minutes (I hung up after that, couldn't wait anymore)
3. They rescheduled instalation for NEXT week, no one is available sooner
4. So frustrating experience, I you want to lose your nerves go with AT&T

5 hours, 6 calls to obtain a signal booster since they have discontinued support for 3G microcell users. After all that, charging $240 for a 4G booster so I could use THEIR service, they then shipped me the wrong item. A signal splitter? And it cost me another hour and 2 more calls to just get a return label for that wrong item. I'm heading to another provider!

Service is good but customer service is horrible that alone makes me never want to go to AT&T again you gotta call back every month because something's always wrong or they don't work with you on your bills is frustrating never again

I switched from t mobile in December, worst decision ever…… do not use this company, the service is much worse than T mobile

Hi!
My name is Kathy Banks,
I just wanna give a great big shout out great review to the AT&T employees at university circle AT&T, these guys really deserve a raise. The way that they were so patient and determined to help my situation yesterday as I was at that particular store.
They helped me get the results and satisfaction I needed yesterday as my phone had shut off because I had been ill and couldn't attend to my bill. I was upset because it costed more than I could afford to turn it back on so they assisted me in getting great help and results as far as payment arrangements etc. to the point that I was more than satisfied. There was one particular young man that was very persistent and did not stop until I was completely satisfied His name is Raymond( Ray) is what they call him. These employees names are Malik, Ray, Porter, and I think the managers name is Deante they were all great!;-)

I finally sat down ate looked at my bill, discovered I was being charged installment for phones I bought over to at&t, when I asked them about it they said they sent me 2 phones which I never received and there is nothing I can do about it, the supervisor kept saying "on our end" when I asked to speak to someone who can better help me, he was rude and asked if I'd rather ve put on hold in que, which I said yes if it'll help me. He put me on hold then dropped my call. Someone need to explain how I'm paying an installment fee for my own phones.

We purchased 6 iPhone thru Costco VIP authorized dealers. They sent 5 wrong phones and we called the same day to exchange and they sent us the run around to 3 a t and t dealers in town and it's been unreal. We are locked out of the system to exchange and they have our money. This is ridiculous. Never seen anything like this. SMH.

My son left the country for four months, and I asked AT&T what we could do to save money (and his number) while he wasn't using the account. They said, no problem, he could pay ten bucks instead of twenty on our family plan. But it was a lie. They didn't tell me that invalidated the installment plan he had on his phone, so in actuality their little savings cost us 5+ bucks a month extra. I called, certain they'd fix that as they have in the past for their mistakes, but I was told no way. That they were sorry that they made a mistake, but they wouldn't fix it. It's the last straw for us with other issues we've overlooked. All seven of us on the family plan are leaving now. If that's the way they run their business, they can do it without us

I went to ATT at Best buy on December 16th. They took my money, said its EASY to go online to transfer phones, 6 hour later that day, had to go back. Multiple calls saying, "oh, it's coming". Now, 2 months later, I still don't have the money. "OH, you have to go on and do this. Now you have to do that." I have 20 hours into trying to get the money money back they said I would get. Guys at Best Buy are nice and trying to help but ATT's process is idiotic. I turned my full bill in from my old carrier on my old phone. 2 months later they say I need to turn it into all 4 phones... why? They have my bill for all 4 lines on my bill. They are all listed on my bill. All the phones came from my email, my name.
WORST decision I have ever made going to AT&T. I would highly recommend you use a different company.

Have been with ATT for over 15 years. Had my 2 daughters phones shut off 2 years ago, at the same time had bought new phones with insurance for myself and my husband. Someone (per usual with ATT) didn't do their job and "suspended" the lines instead of canceling them (my dtrs) when we kept calling we were assured the bill did not lower due to the new phones we bought and the insurance. Local ATT store recently discovered the lines were never canceled but "suspended", both had zero usage which is what our bill also stated. Called several times inquiring to this. Continually assured lines has no charge. Local store said online has no idea what they are talking about. Found out today we will not be receiving a credit for the $3000+ they have stolen from us. Have talked to 7 different people with 7 different reasons. What an absolute joke.

After 14 days get an email from ATT that they are removing discounts given by an ATT rep at the their store...

1st No one told me about additional info required.

2nd ATT sales rep took picture of my ID to prove discounts
3rd ATT removes discounts quickly but does not recognize trade ins that you have in your possession for several months therefore keep charging my account - no consideration for my (the customers) cash flow.
4th the up charges added an additional $60.00 a month to my bill - and have to jump through hoops to have them removed.
I believe it's time to consider competitors and move away from ATT as well as go to the internist with these issues...
Very frustrated,
Bruce

They offered a buy on get one deal last Christmas. I did this deal, and I added on a new line to get it. They never gave me the full buy one get one. Instead they gave me a $23 credit for six months and then they stopped giving it to me. I am stuck paying for two brand new iPhone x's and a new line. I called multiple times, I filed a complaint with the BBB. ATT called me and they were argumentative and rude. They said that they were just going to tell the BBB that this is unresolved. Now, I have to take them to small claims court. Whatever you do, don't go to ATT wireless. Horrible customer services and false advertising.

This is the most awful experience I ever had with a company. I got a bill for a shocking amount. So i called. I stayed with 2 agents for 2 hrs. They added an insurance to my phone without my knowledge for $50 per month. Then, they switched me to a higher plan (standard to elite) again without my knowledge. I asked them to show me the proof that i asked for the changes they could not. Any they gave me half of the credit i deserve. I am stuck for 3 years with this contract. I will switch at the next opportunity. Also, i owe them a balance they said i tried to pay it off, they said they will charge me for it. And then the system went down, according the the person on the phone, and they cannot send me a confirmation or accpet my payment. Please avoid this company. This company used to be generous with its customers and give any deserved credits right away. No more,

I moved from Verizon to AT&T to save some cash.
I was told I would be getting a plan tat was half my phone bill plus basically a free phone. I think I am now paying the same if not more. The service was of course going to be a down grade but it wasn't a little thing: it was noticeable.

I am now wondering it I would of saved money never switching.

They lie about everything. We were with them for many years and it was only recently that we realized that had lied the entire time. Our bill kept getting bigger and we didn't understand why. Then we tried to unlock 2 phones that said unlock ready, when we did it said we owed more payments even though 1 of the phones was free. We had been paying for free phones and they kept extending our pid phones payments. Even when it said they were paid off when we would go to unlock them, they would then say we owed more money. It got so ridiculous that our bill doubled in amount from one month to the next. It was ridiculous and customer service will say oh we are so sorry and we want to help but hey there is nothing we can do till the bill is paid even though the bill is wrong. Crappy service, crappy customer service and just a crappy company. STAY AWAY FROM THEM AT ALL COSTS!

If there was a no star review I would give them zero stars. I went to upgrade my daughters phone which I was quoted $1000. 00. Turns out that her phone was not a lock mode so it devalued the trade in value to $26.00. Its now past the 14 day cancellation policy, No call no emailes stating that your phone was being devalued. Worst service ever. Trying to get somene on the phone i nearly impossible. Dont be scammed

If you don't have to do business with AT&T, then save yourself from this greedy, no service oriented company. Internet service is a joke. We have 1mgb signal for years and have been promised that they would upgrade when they brought fiberoptic lines in front of property. We just learned through a AT&T service tech that came to the house that we have had fiberoptic lines for over a year. He told us that we were better off calling SPECTRUM, he said we would get faster service through them. So after 22 years of phone and internet service with AT&T, we are switching! They already lost our cable service as soon as we learned they successfully bought Direct TV. Horrible Company - wish this review gave negative options, AT&T deserves it!
Tried using the verification with a receipt but it would not allow me to photograph for some reason.

I have blown away by knowing how much they charge to their carriers. They have bad customer service, bad internet service and bad carrier lines. I wish I had better words to show my rage to this crap. I suggests each and everyone of you to be aware of this company. You won't know how big amount you have already been charged and they will show you utter nonsense reason without lettting you know about it.

Called this afternoon to speak with the Chattanooga AT&T customer support this afternoon in regards to my account. I spoke with a manager named Perry Shaw and he was absolutely terrible. He rude off the bat and refused to help me in anyway. He even went as far as to block me from the customer service line so that I could not speak with anyone regarding the account. I will absolutely never refer anyone to this company because the service is awful and the customer support is even worse. They lost a customer because of the terrible manager that I spoke with this afternoon

I signed up for the bundle package for $89.99/mom. Guess what! My first bill was $140. I called customer service and was insulted, the agent told me I want able to read the bill correctly. I went to the ATT store where the manager along with another agent were able to quickly look at the bill and find a whopping $73.17 billing error. I called back to have the account adjusted where again the billing department informed me that bundle billing (which I have had for years) was too complicated for me or the store emoyees to understand and also informed me that next month's bill would be $207! Run for the hills! The ATT/Direct TV bundle service is a bait and switch disaster!

Be specific you ask? 1. Can't understand the person I'm speaking with, and in the back ground I can hear their tv,kids screaming, dogs barking, it took me 5 hours and I'm still on the ohone with your stupid company, to get service! And I do not know how much longer it will be. The next person I spoke to was not the brightest bulb in the box but they kept getting dimmer and dimmer if you follow me!, ugh. I hate This company, and why do they have 1.62 rating for the last 8 years and Oh that number has not changed!oh my god and they gave me another number to call! Att you are terrible
Solution: hire people that can help from the beginning. I'm on my 8 th call and 8th person!finally Clover has helped me! Thank you clover with IME. You saved the day. Too bad it took so long

I returned a phone that ATT sent to me and kept the tracking number in my computer. Beware:ATT can delete tracking numbers by telling the usps the phone wasn't received and I'm out $400. I am wary of ATT and they want me to go into the store with this same tracking number that doenn't work. So keep your receipt with the tracking number as evidence. They have the power to delete tracking numbers.