AT&T

I thought about leaving this company I talked to two sups and two reps who did not care my bill was jacked up. However after praying n calling today I had ur agent TT0599 Trishtian Taylor who listened and seen the error on My bill and assisted he did not offer apologies throughout the call he offered assistance. He saved 6 n I do mean six accounts today we were ready to walk away but he saved the day ty for having one amazing reps put of the bunch.

It is dedicated to catching customers as idiots by offering deals that do not comply. They sell deals and then charge your account that doesn't apply.

In one month I have been out of service 3 times. For amount of the money I pay it is unacceptable. Lower your price or you start losing costumes.

We switched from Verizon to At&T due to the promos they were offering. That was in April. We were told that it would take a month or 2 for credits to hit our bill. It has been 5 months, they credited 1 phone that was part of a trade in promo, but not the 2nd. No record of it, they said. I had to spend 45 mins on the phone with them today, only to be told that I have to go back to the branch that I signed up at. Our bill was to be $203 -for 2 phones, that was also with a tax qoute. We have been billed $296. Each month since we signed up. Completley disappointed in this company. We will be switching back to Verizon!

I switched from sprint back in september to att. Had the their phone for about 2 weeks. Then all the sudden the phone isnt reading the sim card. Tech said to take it in. Which i did to get a new sim. The new sim didnt work so they got me a newer phone. 2 months of having that phone the same problem occurred. Got a new sim and thank god that worked that time. Now after few more months i had to get another new phone after breaking the last one while working on the truck. Maybe 2 or 3 weeks went by since i got the new phone and again the phone is reading no sim. Talked to yet another tech and again said the go into a att store to get a new sim... should never have switched from sprint! Fml

Regret changing to AT&T. Due to poor connection service I decided to return to previous carrier and the AT&T customer service rep did not advise that my phone would be locked for 24hr.

I canceled my service and returned my equipment on time and ATT still charged me for the equipment. When I went to mail it, the lady printed my confirmation and warned me to make a copy of the receipt because ATT will charge people for the equipment. It happened to me. I called to dispute the charges and pointed out to them they received the equipment on time. I was still charged. I called again, they said it will take 30-45 days to get my money back. ATT has lost a customer for life. My husband and I are furloughed and that's the best they can do!

I had a Samsung Galaxy Note 8 in less then one year the phone started having problems in the charging port.
1st one had a message that the charging port was humidity I had pay a co-pay of $120
2nd one I left it charging and the phone made a notification sound I check the phone and the phone had a burning smell. Now Asurion the insurence again want to charge me $200 for a replacement phone. Instead of replacing it for no cost since I'm paying the insurance. Why pay an insurance and in less than a year the phone had problems again that a way to get money back from their consumers. I am aggravated and mad because this phone was not free it cost me $1100 at the time.

There cell service is the worst on the planet, bought a phone from them that never worked and canceled services in under 2 weeks after paying for the phone in full was billed 157.00 for a service that never worked even after there tech support couldn't fix the problem.

The layout is okay, for the most part.
The Chat customer service starts out fine, but then I was disconnected, had another person, they seemingly understood my questions, she quoted the same price at the first person i talked to, then i got disconnected, third person was a stright up b*tch and said that i was misquoted, not once but twice, how that's even possible is beyond me. I copied and pasted the conversation, she was still rude. Went to a fourth person that gave me the pricing plan information, then quoted a discount through my work which was what pushed us to AT&T from verizon. That was the kicker. Low and behold, after signing up, the discount was 9% different and NOT anywhere near the monthly price after discount that the online support said it would be.
Emailed customer support on this. I got handed off to someone else. That person, a snippy b*tch that said, "Oops, too bad."
WTF is that?
Going back to Verizon.

This is NOT the first time I have this frustration, instead, every time I talk to them, I have same frustration. They just transfer me to a random department each time after asking me the same questions again and again.

I sold my house on Oct. 30. I canceled my service on Oct. 29, however they will not cancel until Nov 20. They said because of billing. However the new owners work from home and would like to have ATT. They told me they can not have it until Nov. 20. This is crazy. I talked to 5 people and all told me the same thing. I would never use ATT again. They said they do not prorate I said ok I will pay just let the new owners hook up with you. They said cant do it. SO BEWARE

I call today explain I have no signals and my 5g not working. I told him I am heart patient if I need medical assistance my cell phone not work. He told me get the wifi. I asked him give me your Coperate office number he refuse to give me att Coperate office number. Shame on CEO.

First, horrible company. I sent iPhone 12pro max as well as iPhone 11pro max in. Only received $800 for one phone. Instated send the other back, as there was nothing wrong. They said NO. Horrible way to do business. Horrible company. Horrible horrible horrible. I can't see my phone bill as well until it's due. With Verizon I could see my next bill after paying the one that was due.

Please be aware of AT&T's fraudulent practices. I paid my bill of $222.48 on December 2,2022. Another payment of $222.48 was taken out of my account on December 5,2022. DO NOT SCHEDULE A PAYMENT FOR A SPECIFIC DATE TO BE PAID BECAUSE WHEN YOU PAY IT BEFORE THE DUE DATE THEY WILL TAKE IT AGAIN AND YOU WILL HAVE TO WAIT UNTIL BOTH TRANSACTIONS ARE PROCESSED TO DISPUTE IT. Be very careful because AT&T does not care about double payments as it is a benefit for them.

I have been with AT&T for over a year and I've been getting charged for fiber internet that wasn't available in my area. I called in October 18th and that is when I was told I was paying the same price for fiber and haven't been getting it. Juan P the rep I spoke to was supposed to credit my account for one month but failed to do so I called and got transferred 3 times and did not receive any assistance. The rep did not leave any notes but claimed to get the adjustment approved by his manager. AT&T is full of it they are overpriced and customer service is horrible!

The way they conduct the customer service line should be illegal. Everytime i call, the call is directed to a crowded call center in some foreign country and they can't speak English well and don't have the same authority, knowledge, or resources to fix issues. I called to get my Internet speed boosted to 100mbps (currently have 50mbps which is slow enough and already overpaying as it is) and the foreign representative somehow changed my plan to a 3 MBPS DOWNLOAD PLAN. I did not ask for that and they now say they can't change it back to my Internet 50 plan and completely ruined my service in which my only option will likely be to cancel and switch carriers now.

AT&T are liars they say you get a discount and after your sign up they quit giving it. Everyone there sucks Especially Adrian.

I haven't been a customer for over two years Now. I wanted to unlock my phone I was denied for an alleged balance.(confirmed with customer service prior that everything was good no balances and 2 years without receiving a bill) Was on the phone with customer service today trying to find out why there was a Ballance they told me that I needed a passcode to asceses my account. Not knowing what the code was regardless of me using the same codes for all my other phones since forever I now have to travel 15 miles out of my way to my nearest store for verification.

Also, I was able to log into my account and view everything and when I told Att Customer service that I lost all access. And I wasn't allowed to update my passcode because there wasn't a number associated with the account to send a pin too.

The other reviews clear it up nicely as to the reason why I left. Don't be fooled by the alleged 4 star that google or At&t claims those can easily be manipulated. I don't have a proof of purchase because it was over 2 years ago!

I signed up for Plenti points - a rewards program -
At&t is one of the companies that gives points.
I called At&t they say that I will receive points with my monthly cell phone bill - on auto pay - that cost is about $170 per month.- I linked Plenti with my AT&T
I remembered the other day and checked with AT&T and they said no - I have to check Plenti for their
"Offers" and then pay AT&T's bill then can get the points. That was not what AT&T said in the beginning. So know I have to check Plenti each month for their offers and then pay my AT&T bill - which means I have to take off auto-pay. Life is just too busy to hassle with. So check again and again
Even if someone in a company's customer service
Says yes does not mean they are correct - but surprised it was AT&T... I left a lot of points on the table with their company's customer service misinformation.

They sent me the wrong phone, when called to talk to the insurance about it the costumer service worker did not help and got defensive over the phone. The costumer service worker kept assuming things over the phone and calling me ma'am, which is transphobia, he never asked for my gender. They will not fix the mistake. Avoid AT&T costumer service and the insurance through AT&T, horrible service.

Never before have I dealt with a phone service that has had such terrible CSR's. A few things have led me to this conclusion. First, I have ordered the same product from at&t twice and was told it would be here in a certain amount of time. The first time after waiting about a week and a half for it to ship, they rescheduled it to ship another week later. I called to verify it would be here as that shipping date passed with no email or confirmation that it had been shipped. I was told it was being processed which would take 48 hours and I would have it 48hours after that. They then canceled my order that night. Again, I tried to purchase the item and was told it would be there the next day, then a week and a half later, then another week. I called to ask about it and they wanted me to call another department. No thank you, I'll cancel and get it cheaper through Samsung directly. Also, I have changed my phone number during this time and asked at&t how I could make this private. The woman on the phone was so unefficient with her speaking because she was telling me how to do things by using her phone as the example. When explained what my options were to pick from in settings, I was told I was wrong. I cannot make this up, I'm reading to you what options I have and you are telling me something completely opposite. I then asked to speak with technical support. Another woman came on took my information and then proceeded to not come back to the phone for an hour and a half until I decided she wasn't probably ever coming back and hung up. Looking into new services now.

Paying the amount of money that we do and getting terrible service in return is ridiculous. When calling customer service about my concerns, they basically told me there was nothing I could do other than sign up for auto pay. Who in their right minds these days can sign up for auto pay for over $430 a month bill? That's trapping us even more and making it their way even more. Not to mention there was no help or resolution on the better service. It's not just my phone it's the service coverage in general. I know when my phone says 5G and all bars, that I have no service. I know when I go into certain parts of my home that I'm going to have bad service. I know when I go into certain parts of the city, I have no service and my phone is virtually useless. If it wasn't for my connecting to WIFI calling from my home internet, I wouldn't be able to have clear calls! This is ridiculous that they trap us! I work from home my phone is needed.