AT&T

This is an update to my original review below:

AT&T finally responded once I reached the office of the president. After much time. Aggravation and frustration, we determined the underlying problem, though no explanation of why this issue arose.

The underlying issue was corrected, my funds were finally credited, and they provided a courtesy credit for all my troubles.

This does not change the fact that their customer service does not follow SOP, training seems lacking, and I should not have had to reach out to corporate executives to have this issue resolved.

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I spent an inordinate amount of time on the phone, getting shuttled from department to department, providing the requested documents as requested via the Payment Inquiry Website provided by Supervisor Alex Molina (Claim # *******, Incident# **************) during a 60-minute phone call on 3/30 which commenced at 2:00 pm ET.

I then spent 45-minutes on the phone with my bank in order to arrange for a copy of the requested copy of the Electronic Fund Transfer provided by my bank (Bank of America) to the *******@att.com email address provided by Accounts receivable Supervisor Horatio Caesar during a 45-minute phone call 4/3 which commenced at 10:55 am ET.

I have automatic payments set up through my online banking, which sends a check for more than my bill amount, to avoid any shortages based on the varying bill due to days in the month. I send this payment two weeks ahead of the due date.

On 3/13 my bank sent a payment of $155 for my March bill, due 3/27. I have attached the EFT showing you deposited my check, which my bank indicated was deposited by you on 3/21, yet I started receiving non-payment notices and termination threats. At that time, I should have had a $24.60 credit in my account.

After discussing the issue as described above, I issued a check for the $130.40, despite you having already cashed my prior check for $155.

While checking my account today, I discovered that you have now issued a bill for $282.77, still showing the $130.40 as past due, despite your now having cashed two checks totaling $288.40, and had the audacity to charge me a $9.99 late fee, despite my account being noted that a payment was already sent.

I went into the store today to cancel 12 of 24 lines for my company. My husband died 3 years ago and the probate finally finished so we were able to get a new corporate EIN number. Same company. Just a different EIN number. GG helped me. He was absolutely wonderful. No complaints. He did what he needed to do and then called in to cancel the lines and apply for the new account under my name. He was told by the person on the line that I would have to pay a $500 per phone deposit in order to start a new account. It isn't technically a new account! It's just a new EIN number. Our company has been paying for phones for too many years to count. I want to make it extremely clear that these phones to go onto the new account were simply being transferred to the new account. We had been paying for these lines for years! I just downsized and did not need 24 phones.

So, GG told me I could cancel the lines over the phone and he gave me the number to call. I told him he was amazing but ATT has just crapped on a very good long term customer. Never once have we not paid our bill on time.
I will be dropping those lines tomorrow morning as soon as they open and then I'm driving to T-mobile and moving all the lines to them.
Congratulations ATT, you just screwed your self of a very good customer. I will spend the next six months telling everybody how you do business and I will ensure that I take advantage of TMobiles referral policy and I'm going to refer everybody I can. They don't even deserve one star. I will also be looking for as many sites as I can to tell this story. Everyone should know that ATT takes advantage of their long term customers and do not care.

Over charge, be careful with your bill, they always charge for extra thing you never order or ask for.

I'm in ******* zip code and for past few years I'm with AT&T and we have serious issue with are internet, I'm keep getting charge monthly and no good service

Idiot operators, probably bots would have been smarter...can't solve a simple question.T-mobile operators solved a similar question in seconds

If you were smart you will not get AT&T they do not help you at all and they will be no water while I have over six hours on the phone with AT&T and they still can't get it right

Every department and every employee gives a different answer, OR, they don't know all the information and details they should in order to give an accurate and CORRECT answer. The information varies from each person and department, I'm told one thing, then another by a different employee. Didn't apply my paperless discount for over a year, told me they couldn't find the date I switched even though my account clearly states I'm paperless. Was told I would receive 25% military discount but hadn't. I called and was told my bill had to be in my son's name and go on line to do so. I went on line was told I couldn't do that on line had to call. I called and was told I couldn't switch I had to debundle my account, pay MORE for my internet because if I debundled it the price would increase, THEN I could switch the cell portion into my son's name and we'd receive the family military discount.
Utter BS. 1 year later, 3 hours on the phone. 4 different employees, 1 manager and NO resolve and ALL gave different information. I don't care about the piddly cents. I care about getting what I'M TOLD I'll receive. I upgraded to a higher bundle because I was told we would receive the 25% discount with my son being on the account. Now that's not possible and now I'm paying almost $400/month for services.
I don't appreciate companies with no integrity.

It was disgusting service. Customer service is third class and even they product service is not good. I will never recommend to anyone

You no good for no one i hate you you can't fix nothing but take our money you saw me coming and kicked my $#*! i will not tell anyone to be with at&t

AT&T at barbourville Kentucky great store! I love my iPhone 13, thanks Arizona for a great customer service!
Thanks for recommending the accessories.

The social media department of At&t reached out to me and the gave me a full credit of $800 for the new phone.

I'm satisfied now.

They tell you false info about service and then hold you responsible. Need to work on customer service.

Randall Stephenson, AT&T CEO - I have been calling AT&T since November
25th regarding a cable & telephone line that is down on the left side
Of the house barely touching the lawn. I consider this a hazardous as
Well as an emergency situation! I have been connecting to your
Phillippines outsourced center who wasted not only 45 minutes of my
Time on that day but again today for another 20 minutes by not
Transferring me to someone in the US despite my four requests in this
One conversation. I had to actually do research to find a telephone
Number to connect with a local office, which by the way is a big waste
Of my time. I understand you are thrilled that you are saving so much
Money by outsourcing all our jobs to the Phillippines for $333 USD per
Month, (I pay for 3 months of her salary hmm) but if you cannot find a
Way to provide a US repair number on my bill in the future as well as
To have someone repair the cable line on the left side of the house and
The cable line on the right side of the house by the end of business
Today, then I will be forced to quit AT&T which in my eyes today is no
Longer an American Corporation but a third world corporation. The
Telephone number is *******812. Today is December 1,2014

At&t is the best store to go to if I were y'all I would go to at&t thanks to angie go to at&t right now and get angie.

They charged me improperly and now I am spending hours to try to get THEIR ERROR fixed. Unreliable, and they don't care for their customers' time and money.

Outages constantly, no help, no information, no customer service, absolutely terrible. If i could give negative stars i would.

Be careful with this company the customer service team is liar all the time. I have many problems with them with the internet and bill

According to you as a firefighter/paramedic I am NOT considered a first responder for your promos that you have for FIRST RESPONDERS during this pandemic!

I retired from AT&T with over 35 years of upper management & I am ashamed of what they have become. I no longer have any of their services...

They cant make up their minds -- every month its a different amont on bill
Stay away from att - they lie - they cheat

Dear AT&T Customer Service,

I am writing to express my extreme dissatisfaction with the recent service call that was set up for my home internet service. Not only was the service call a complete waste of my time, but I also feel that I was grossly overcharged for a service that was not even performed at my house.

When the technician arrived at my home, he informed me that the issue with my internet was due to faulty wiring outside. He then proceeded to perform some work on the wiring, find out that a screwed was loose, which he claimed would fix the problem. However, shortly after he left, I noticed that my internet was still not working properly.

Upon further investigation, I discovered that the real issue was due to the wiring not being screwed properly on AT&T's end. This means that I was charged for a service that was not actually necessary, and the problem was not even fixed in the first place.

I am extremely disappointed with the level of service that I received from AT&T, and I feel that I have been a victim of fraud. Not only was I overcharged for a service that was not even performed at my house, but I also had to spend additional time and money to fix the charges.

Customer service told me that they can't remove the charge but they would remove 1/2 of the charge off one time only courtesy, I even got more upset for the fact that they think they were doing me a favor for a service they never performed at my place, and the charges that were wrongfully applied to my account.

In addition, I would like to rate my experience with AT&T's customer service as extremely poor. I would not recommend AT&T to anyone based on my recent experience.

Worst phone company. They lie about cost. They give out faulty phones. They don't care about the customer one bit. Run.

Poor customer service and do not deliver as promised went two stores and could not deliver Verizon did it with ease