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AT&T has a rating of 1.2 stars from 2,434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AT&T most frequently mention customer service, new phone, and next day problems. AT&T ranks 245th among Internet Service Provider sites.
Very disappointing when finding that all rewards offered when activating Internet 300 service online are automatically switched to a bundled product that after 7 weeks has not yet arrived. They sent an email 2-3 days after service activation showing that you qualify for an "extra" reward but what they don't disclose is that if accept this "extra" reward, it automatically disqualifies you from the other rewards, close to $250. Just cheating to get you in because most probably you won't even receive the bundle. After 7 weeks waiting period, they just said that an extra 4 weeks are needed. Would it arrive? I think this is just an AT&T SCAM!
I switched from T-Mobile to AT&T recently. Terrible experience from the beginning! Customer service is non-existent! Wait time to speak to a rep was greater than an hour multiple times! Additionally, my bill contained duplicate charges.
$#*! At&t, the biggest liars in the US!
They by deceit entice clients, and at the expense of their nerves and health they earn!
Date of experience: May 12, 2021
Awful customer service, considering going back to T Mobile. Rude customer service, very unclear and confusing responds.
Date of experience: October 5, 2020
I have a screenshot of a payment arrangment that mysteriously doesn't exist in their system. AT&T is TRASH
Date of experience: October 2, 2023
Billed me $200 dollars after I canceled my crappy service. Rats from sinking ship because thay have nothing to offer in the future.
Tip for consumers:
Was good until att bought it
Products used:
Directv
Date of experience: December 23, 2023
They make a false promise about good deals they never keep, at the end I sent my 2 paid s20 phones for 2 S21 ones. So finaly it a still
Date of experience: June 14, 2022
This Is a money hungry they Carr more bout money than helping a come stay up and running and it's a simple flick of a button
Tip for consumers:
Be careful they will $#*! on company
Products used:
Samsung fold
Date of experience: February 23, 2022
Worst customer service of any company I have ever seen on this whole planet! Bunch of Liars, the whole company!
Tip for consumers:
Don't trust a word they say ever! Record ever conversation from every moment of contact.
Products used:
Phone service
Date of experience: March 19, 2023
More censorship! Put NewsMax TV back on.
We need a diversity of voices. Stop the censorship!
You need to help the problem not create the problem
Date of experience: February 13, 2023
They sent the wrong phone and will not stop billing me i sent it back un opened but they keep billing me and no one can help me
Tip for consumers:
service is terrible
Products used:
phone
Date of experience: April 6, 2023
Worst phone company ever you guys stole my money and keep the phone that's crazy that's crazy very disappointed
Tip for consumers:
Worst phone company ever
Date of experience: June 22, 2023
Simply just go with a different provider AT&T is a bunch of crooks. You simply don't get what you pay for. Crooks
Date of experience: April 7, 2022
They hands down have the worst speeds ever. The also have horrible customer service. If you go over 1gig they slow you down more.
Date of experience: July 18, 2023
They are clueless and blind. A two hour phone call every time I'm on the line with them. Worst worst worst worst
Tip for consumers:
Terrible
Products used:
Terrible
Date of experience: April 14, 2023
Worst internet! I wish I never changed from xfinity, but I had to beacause of the area. I used to have a 25MB internet from At&t, but it was really bad, so I went to a store and asked about how to make it better and the guy showed me what he called "the best they have", so I got this new one. I had to pay $100 for the installation and they're still charging me $200 for breaking the old contract, even if I was making a new one, but the thing is, NOBODY EVER TOLD US ABOUT THESE CHARGES. But that's ok, we pay what we have to pay. But there's another thing, we had to pay all of this and we're obviously paying more than before for the same internet! It's the same thing! We can't even watch a video without it stopping all the time. And if we call or go to the store to complain about it, the service is horrible, and we're just losing our time because it's never going to change anything. I don't recommend it, but if someone needs to have it because of the area, just take the most basic plan and then take the unlimited mobile internet from T-mobile. Because the internet from At&t is going to stop all the time, so you can still use the internet from your cellphone, and the internet from T-mobile is the best.
Date of experience: September 15, 2018
I think AT&T has good Internet but the customer service aspect and my whole experience with AT&T is horrible. I first went in the store to get AT&T as wireless Internet service AprilI think AT&T has good Internet but the customer service aspect and my whole experience with AT&T is horrible. I first went in store to get AT&T as wireless Internet service April 20 had to wait three weeks even to get an appointment May 20 a whole month later & then come to find out they have to dig the wires underground to get the service to work. So now I have to wait for that, four days go by and service guys are out there everyday until I get a paper in my mailbox saying my service should work I'm good to go. I try it and it still doesn't work. I spent two days, one day of which I was on the phone for an hour and 10 minutes with a customer service agent whom at the end of the call couldn't help me. The next day I spent the same amount of time with a different person who also told me they couldn't do anything. So now I sit here writing this review may 31st after I just got off the phone with the store I originally contacted to get AT&T and they told me they couldn't do anything. So I am now without internet for who knows how long because no one could give me an answer. All and all don't get AT&T
Date of experience: May 31, 2022
Absolutely terrible service and great at nickle and dimeing people. Absolutely terrible company. Any other service provider would be an upgrade.
Tip for consumers:
Stay away if possible.
Products used:
Phone and internet
Date of experience: February 1, 2023
Keep the dish you will be happier. It's horrible service and you will
Be repeating yourself 100 times
Date of experience: April 7, 2021
I travel in the USA and I use this Operator. It's the best for me. Good coverage and services. Good plans and prices.
Date of experience: July 9, 2019
Miquel and Kevin thank you for the great customer service and help me with the issue with my bill. Keep up the great work guys and thank you again.
Date of experience: November 22, 2022
This is the worst company ever I advise no one to get service here customer service sucks phone service sucks
Products used:
I phone 13 pro max
Date of experience: November 10, 2021
I spent two hours on the phone with AT&T representatives, today. They could not understand me, and I could not understand them.
Tip for consumers:
Use another provider who speaks English.
Products used:
Internet
Date of experience: December 12, 2022
Very bad service the internet is too slow att is not good company anymore since the bought cricket
Att is the worst company on phone internet
Tip for consumers:
Don’t get att company for phone service very bad company
Products used:
Phone
Date of experience: December 19, 2021
WORST COMPANY EVER, WORST WEBSITE, WORST INTERNET SERVICE, WORST CUSTOMER SERVICE. DON'T EVER WASTE YOUR TIME AND MONEY. GET XFINITY SERVICE BECAUSE IT'S WAY BETTER!
Date of experience: September 16, 2020
This is the worst internet service ever the speed is non existent and the coverage is few and far between.
Date of experience: December 4, 2021
5 months to get our US MILITARY SOLDIER on active duty account suspended! That's first off then one billing mess after another over charges! Disgusting
Date of experience: August 14, 2023
Upgrade online to the latest cell phones & tablets, sign up for DIRECTV NOW, learn about AT&T Fiber, & enjoy excellent customer support & service.
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