AT&TReviews 2,458

We heard your conversation to another co worker at At&t... even tho you didn't push the RING doorbell. The man on the phone said "Don't worry about the barking dog".
Yes, dogs bark when strangers knock. One should be concerned about barking dogs, dogs are protective.
Reaching for the door handle before knocking is not acceptable, yet we do appreciate David informing us of his presence before entering our property without breaking the fence handle like previous At&t man did years ago that could have been bit by one of our aggressive dogs.

Lied and changed the price of the plan I signed up for and won't take the POS phones back and charging me 1300 for phones that only cost 300

I am writing this review on behalf of my 82 year old mother and it pains me to have to do so. After years of being a loyal AT&T customer, my mother's Wi-Fi router stopped working. She is low income and doesn't speak English, and the router is the only way she can communicate in her native language and connect with family. When her router stopped working, AT&T stopped her service and said it would cost her $125 to have someone come and remove it. They did not offer any assistance and refused to have a technician come out to help her fix the broken one or replace it. This is not the type of service that AT&T is known for and is frankly embarrassing. My mother is heartbroken that she can't communicate with family and it seems inappropriate that AT&T is taking advantage of her like this. We want this issue resolved ASAP.

I am living overseas. Today I called ATT about problems with my international plans from my 3 month visit in the USA. I was transfered to Zolanda and I was totally blown away by her care, patience, and dedication to help her customers solve their problems. After several rough experiences with ATT service, this was so refreshing and unexpected. I still am very unpleased with how ATT has way overcharged me this past few months and has not given me the refund that I need, but with employees like Zolanda working for you, it gives a better future for company. She's truly an angel and I give her 20 stars and more! Rachel

They trick you into switching and screw you over your trade in. I traded an S21 and till this day they have not given anything. It was supposed to be a 1 time credit of $320 and now they will only do credit every month. They lie every time I call them. They never get right department and waste your time. I have spend hours trying to resolve things with no luck. They are the most crooked company and I can not wait to get rid of them. Do not make the same mistake. Stay away from att

Expect to wait at least an hour for someone to pick up the phone. Then the person will have to transfer you to the "right" person and you'll have another hefty wait. I have bundled service with ATT for 20 years, but the service has only worsened over time. As soon as I finish giving ATT the deserved lowest rating, I'm going to find another carrier for my phone, internet, and TV. ATT service is the worst!

A few days ago I visited my local AT & T Store (Rainbow City Alabama) seeking remedy to a technical issue I had with a recently new cell phone I recently purchased. Sales Consultant, Ms. Eymi Zelaya asked me if I needed some assistance after I entered the store. After explaining my dilemma, Ms. Zelaya told me not to worry and that she would have my new phone up and running in no time. After a short while, Ms. Zelaya was able to cut through all the red tape with AT & T's Tech Support and got my phone operational. During that time, Ms. Zelaya never got frustrated with me asking questions, all while keeping a smile and maintaining her professionalism at the same time. There was a moment or two when she did consult the Store Manager (his name escapes me) to make sure she was on track and he was very cooperative as well. Finally, you're very fortunate to have Retail Sales Consultants such as Ms. Zelaya and Store Managers like the gentleman on duty at that time. AT & T forever!

I added a 2nd line on my account, a Iphone for my niece, which was a free phone. Unfortunately, it was mailed to the wrong address, and by the time the issue was caught, I was told the promotion was over. I was then offered a different Iphone, in which I would have a credit on my account of $16.67 per month, therefore paying only $5 per month. I agreed to the deal. Several months later, I changed my plan because my niece was not going to need it for a few months. Customer service failed to tell me that by doing so, it would void the promotion. I have been calling AT&T every since Jan/Feb of 2021 to correct the issue. One day I spoke to 3-4 people during the call, the final individual, a supervisor, promised that the issue would be corrected and would not need to call every month regarding the issue. Sadly as of September 2021, I am still calling AT& T regarding this issue. Even today, September 10th, I spent almost 1 hr on the phone, without resolve, the specialist Sonya promised she'd call back before her shift ended... no call. I am so disappointed that AT&T did not, does not, value me as a long term customer, and after months of going back and fourth, still have NOT handled this matter. Months ago, I called to cancelled due to this issue; I was going to go with Verizon, however, they promised they would handle it... month after month, nothing but broken promised. I will be going with another carrier that has more integrity. Ms. McNair

I had four appointments for service. Three were no call no show and the fourth the tech arrived 50 minutes after my 2-4 window. I didn't make the appointment for 4:50. Stayed home for three days waiting. Didn't even contact me I had to contact AT&T!

Man ATT has gone way down! All they do is lie and lie. They suspended a line I no longer needed stating I would not be bill since no use! NOPE wrong! They billed me every month. On top of that I did a big payment of 618.84 and They tried to charge me again. That they had no record I was quick to pull up my bank statement. Seems their system missed it". Really? They apologized and said they would credit my suspended line for recieving incorrect information. They transferred me and seems they don't communicate they said no credit and I would be billed all over again. Walking right over to another phone store and canceling everything with these people including my cable. Now I see why fedex is full of there devices from so many customers cancel. Ridiculous!

On 8/27/21 out neighbor decided to add internet. The att box was in our yard. When hooking it up the tech cut our service. My son is home on leave after year long deployment. He just wants to play online video games. My wife went and told the tech who was still next door. He said he didn't do anything and left. Now they can't get back until next week to repair it. My sons leave will be over. When it told att this, they don't seem to care. I guess they don't care much about the military. Switching service as soon as possible.

Phone representatives unable to distinguish between old phone # and new phone#.
Wrongly suspended both numbers. Unable day after day to get the problem fixed. Outsourcing is a major problem. Reps speak poor English and failed to understand problem. Many phone calls and long waits were unacceptable. After 10 days and much frustration went to a Service center to exchange unfixable phone with a new one.
When contract is up will switch to Verizon.

We switched from Verizon to At&T due to the promos they were offering. That was in April. We were told that it would take a month or 2 for credits to hit our bill. It has been 5 months, they credited 1 phone that was part of a trade in promo, but not the 2nd. No record of it, they said. I had to spend 45 mins on the phone with them today, only to be told that I have to go back to the branch that I signed up at. Our bill was to be $203 -for 2 phones, that was also with a tax qoute. We have been billed $296. Each month since we signed up. Completley disappointed in this company. We will be switching back to Verizon!

I bought an s10 lite like a year or two ago. They said it's a "3g" device and will be blocked coming February with their 3f faze out plan. The manager was like "yah so you can either switch plans or get a new phone. By February your phone would be pretty dated and people think about upgrading by then anyways." No remedies, didn't want to trade in my phone for anything of equal value. They offered me an A12 IF my phone stops working by February. Nice one guys.

I am so frustrated with AT&T causing so much stress and anxiety it's not funny. They have lied cheated and stole from us. They have not held up to their end of their agreement even though it's on paper. Their signed agreement paperwork is set up in a manner in which they can say this is not what we offer and leaving you with an agreement that they do not hold up to. Then when you called to correct the problem they will hand you down the line until you have wasted hours upon hours of your day. I will no longer be there victim. I only give them a one star because that's what's offered.

We bought a cable to charge the cell phone. After a few months the connector that goes in the phone fell out. We took it to AT&T on Foothill in Hayward thinking we could exchange for another one and found out there is only a 2 week period given for returns on accessories. This is outrageous to the customers who spend a lot of money on AT&T phones.

Just wanted to alert the public to be aware of the lack of customer service if a lemon is sold.

Horrible senior management that has progressively turned ATT into a business disaster.
Terrible systems, terrible customer service and generally terrible employee attitude.
Top management should all be fired by the remaining stockholders for malfeasance.

Be very careful with trade-in options because if you change your plan they will give you less than 10% of what was originally promised! That means you will lose approximately 90% of the value of your old phone (that is a lot of money!)!

Also, the agents won't tell you anything about this. ABSOLUTELY NOTHING! This is hidden in their contracts and you will be quite surprised when you realize that you are not receiving any kind of discount on your phone installments three or four months later.