AT&T

I had a terrible experience with AT&T today. I called to inquire about international plans and was sold a $10 a day plan that was to cover calls, text & data. I told them where I was traveling, Israel & Jordan. I got home to a bill that should have been $130 over my normal but it was $353 over! Naturally I called to ask them to adjust it but they only offered a $50 credit. They deceived me to the tune of $220 and refused to fix it! I've been a loyal customer for over 20 years with 5 lines, I have purchased countless phones & ipads chargers, cases etc. over the years always paying on time and get treated like this. Goodbye AT&T! Apparently they couldn't care less. I payed off all of my phones and the inflated bill (0ver $1,500) and am switching carriers. Worst thing about it is that they don't care. I gave them every opportunity to save the account but there was no effort to do so. According to Google, they have 153 million customers so why should my business matter to them? Clearly it does not. Congratulations AT&T you cheated me out of $220 but lost a customer for life!
I expect your competitors will appreciate my business~

Went to 2 corporate offices, no one would help. Called 6x and once on hold, when a representative would pick up, they would say "they couldn't hear me" (after listening to my complaint) and hang up! AT&T has been sending our account to two separate collection agencies. When we called AT&t to tell them that we have the proof they received the phone on time and who they received it from, they said "they were unable to help us'. AT&T is collecting for a phone they received and we have proof they did, STILL they choose to collect $2165. 00! No one in any branch can help (we tried). No one on the phone wants to work and I will pursue to FILE A CLAIM LEGALLY FOR FDCPA Violations if no one clears this up! REGRET ever even trying to be a customer.

I don't kno whatever happened to AT&T but they have lost their minds for 8 months I've had nothing but problems my bill gets paid 3 days later I've got another bill due even higher than the one I just paid so numerous times I've contacted them nothing changes aat one point I've got an agent calling me for 3 days just to argue with me it's to the point I've contacted the BBB I'm fed up tthese ppl are ripping us off badly and then trying to make it our fault. I do NOT recommend AT&T to anyone

I requested my payment to be switched to the 15th of the mth on Oct 4 after my payment went through and they said it will take a couple of cycles for it to go through guess what Feb 2022 come and it did not switch I called back they said the same thing, not I called back and talk to the manager in May of 2022 and they are trying to bill me for another $500 to switch my billing want a scam i would love for the CEO to reach out

We started service with AT&T over a year ago through sam's club. The representative stated that if we trade in our galaxy devices they would credit us brand new s22's. He went on to say that the plan he could put us on an unlimited plan for $25/line with HBO and access to 5G. We agreed and when he rang us up he charged over $700, he said that was for taxes and surcharges. Taxes for 5 phones is not close to $700. Regardless we paid and sent our phones in. AT&T then went on to say the lost our phones and we spent a lot of time getting the tracking and sending it to them. They finally decided to give us the credit and then our first bill was $530. We called to inquire why and they said the credit would reflect in a few months. They credited our account but definitely not enough to compensate the first bill or even the second or third. As a matter of fact our bills have been over$200/ month, not the agreed $125. On top of everything the service is slow, interruptions during phone calls and we lose signal alot. We would love nothing more than to get our old phones back and leave this godawful service. They raise our monthly premiums with no notice or explanation. If you're looking to switch providers do not go to AT&T. They are literally the worst company ever

The worst customer service ever! They don't help you budget. Don't work with you at all I will be switching carriers. Then when you Makena payment they cut your service anyway..

They only care about new customers. Got hung up on & he never called me back. New phone promotions only apply to new customers. Impossible to get ahold of customer service

To start, I am a Senior. And, I have two cellphones on a 3GB Plan with ATT.
5/8/2023 began a new Cellular Billing Cycle for me, so I normally check to verify the usage that ends a cycle, and begins a new cycle. Lo and behold, on ATT's app, they had one of my two phones registered with.27GB of data at 6:26am on 5/9/2023. I have very good internet through a different provider, and am always on wifi at home, or a business internet source while I attend to my errands. So, this could never be the case, especially when I am just rising out of bed.
I have contacted them twice to no avail. Matter of fact, the records at their website initially did not reflect the spurious.27GB. It only did so when I began to inquire and complain.
They are always trying to up-sell on internet, Unlimited Plans, Direct TV. This seems to be a ruse to muscle me onto their Unlimited Plan, which I do not need. I have seen where my late mother was billed for movies she had not rented, so I know if the core is crooked, the fruit is also crooked. I am blessed that I still am able to handle my affairs, so as to deter all the fraudsters that permeate life at this stage. It (likely) will not inflate my incoming bill as I am onto them. But, that does not change the fact that these practices of ATT are grossly dishonest.

It is to be noted that they will never admit their crimes against the Consumer. The recourse is to leave them and increase their Churn Rate!

Beltline Rd Dallas TX: I am a 30 year plus customer of AT&T (going back to SWBell Telephone). Horrible dealing with this location from salesman, to day manager, to branch manager and AT&T customer service. Bought new phone on trade in on week 1 only to be told on week 2 that the original deal was not going to be honored because salesperson misrepresented the ability to take my old phone in trade. DO NOT BUY AT THIS LOCATION IF YOU HAVE TO BUY FROM AT&T AT ALL! No honor or customer loyalty!

Been a Loyal AT&T mobile customer for 7+ years & now I've encountered a so called non-return device problem. Sent the damaged phone back to shipping label given & followed shipping instructions. It's now going on 3 months since device was returned at local post office(stated in instructions) & now they're charging me the fee as if I've never returned the device. I've spoken to several agents including their so called LOYALTY dept & still NOTHING! Called again tonight & now they're saying the case that the last manager filed has been closed & not approved due to them not receiving it. I've given all agents tracking #s including date & time device was dropped off. (Thank god I took a picture of both label & receipt) When manager-agent tracked device & searched for any usage, it indicated that there was no usage on the device since that day. They've been telling me that the charge will be removed within a certain time which kept expiring & still no removal of non return fee. I'm here to advise everyone that no matter how long you've been a loyal customer to them, they are not concerned about their customers WHATSOEVER! If I would've known it was going to encounter a problem like this I would've kept the device & canceled services before I upgraded with these people. Once again, I've never had an issue with them until now & I'm very disappointed! I will be canceling in a few days if there has not been any adjustments made. I'll take my services elsewhere where loyalty comes first.

I entered into the Wentzville AT&T store located at 1955 Wentzville Parkway to upgrade to an iPhone 15. The "Retail Sales Consultant" Suriyo Vanmalaithong was very eager to assist. He represented that my current iPhone would have a trade-in value. He asked what model it was and we both simultaneously reviewed the setting at concluded it was an iPhone 8 Plus with the highest memory available for that mode. He also said the equipment was in perfect condition and then looked in to the system and states that the trade-in value of the phone would be $300.00, and to drop it off any time at the store before thirty (30) days expired. He didn't have the iPhone 15 color/make in stock, so her ordered the upgrade to be shipped to my residence. All went as represented until my wife and I attempted to drop of the wiped aforementioned iPhone 8. Another representative claimed his system was down, so Suriyo recognizing us came over to assist with the trade-in. After what appeared to be numerous stall tactics, going in the back to discuss with his manager - she came out and didn't even address us or the trade-in attempt. After over 30-45 minutes, Suriyo stated that he could not honor the previously represented amount of $300.00 credit towards the bill and could give approximately $35.00. I stated that I was worn down by his stall tactics and left. Please check the store video recording systems to validate not only the misrepresentation and attempt to trade-in the phone. Beware of the bait and switch.

Everytime I am outside of my house atnt can never manages to find a internet data server close to me, I live in Sacramento but last month my server was in Phoenix, 2 weeks ago it was in Seattle but today I was connected to a server in New York city like that the other side of the country

You'd think a company this big would have the means and wherewithal to streamline their customer service, but it is literally like trying to coordinate with toddlers. I have never had to deal with such a slow, dense, and painful customer service process. All i was trying to do was transfer my cell phone line to another AT&T plan, and it took weeks of running in circles, sitting in the physical store (for 3 hours) and still no resolution, all because their off-shore systems wouldn't update to reflect original account notations that confirm validity of line transfer. I was told in-store that they couldn't do anything and to try calling back in a day or so. I called back every day for a week, only to be connected each time to the wrong department, where i would tell them my whole story, ask if i was in the right place to be helped (to which they always said they could help) only to be on the line with them for another 15 minutes and be told they would have to transfer me to the "line transfer department". The line transfer department would then tell me i would have to go in the store, i would go in the store and wait, only to be told i need to call. You see my problem? How could you have such HORRIBLE customer service. Still no resolution after 2 weeks, and the plan i was transferring to is paying a higher per line amount that they won't credit back to us.

MY EXPERIENCE WITH ATT WAS THE WORST EXPERIENCE I'VE EVER HAD WITH WITH BUSINESS IN MY ENTIRE LIFE. THE CALL THEMSELVES A PHONE COMPANY BUT THE PHONE SERVICE IS SPORATIC AT BEST. CUSTOMER SERVICE IS VERY RARELY ANYTHING BUT INCOMPETENT. ATT WIRELESS IS A FRAUD ON THE AMERICAN PEOPLE. THEY ARE GOOD AT TAKING (STEALING REALLY) YOUR MONEY. THAT'S ABOUT ALL THE ARE GOOD AT.

AT&T sent me the modem and said it didn't matter that I didn't have home phone landline service. They said I just needed the phone plugin (jack). They mailed the equipment and sent a service guy who spent the entire day in my yard and said nothing and left. I called AT&T customer service and guess what? Technical assistance said I needed ANOTHER technician to come out and guess who pays this time? That's right: ME! I wasted PTO time from work to the tune of 1 1/2 days and they couldn't offer wireless on home internet. BAD shame on AT&T. AND THEN THEY MAILED ME A BILL... after providing me nothing but a headache.

ATT IS A JOKE BEEN TRYING TO GET CREDIT FOR A TRADE IN SINCE NOVEMBER AVERY MONTH HAVE TO CALLES ATT ONLY ANSWER I GET IS I NEED TO CREATE A CASE BUT THEY SUCK! PLEASE AVOID ATT AVOID ATT T MOBILE AS BETTER SERVICE

We took our own cellphone to AT and T last year as they said we had to get a phone that was 5G compatible.
Well we our now wanting to change carriers and AT and T have our OWN phone locked and we have tried everything with them to get OUR PHONE unlocked with no success.
We have been lied to with everyone we have dealt with.
What a terrible way to do business.
We will probably have to buy a new phone as OUR current phone will not accept a new SIM card.

I purchased a mobile hotspot device, from Walmart but through AT&T's service. It cost me 100$ for the devise and 55$ for the 100gb on a prepaid card. You know the ones. I thought this was an amazing deal. I had been so clever to create a solution to my pesky no internet or Wi-Fi problem. The hotspot worked like a dream. For 6 days. I had not anticipated running through 100 gb of data in less than a week. Between two ppl. But according to the message I received on the device, prompting me to log in to AT&T prepaid.com and add more data. I've tried that route. Because my phone number is not associated with AT&T it runs me into a wall. I returned to where I purchased the device and card originally and they had no cards and couldn't answer me If I added 55$ to my prepaid account would it count for the 100gb I have called several AT&T stores. I've visited another two Walmarts. I've looked online for cards off eBay and Amazon. I can't find anything that will work. Oh and I spent an hour and a half today on the phone with the AT&T customer service number for prepaid accounts only to have my call dropped, disconnected and my personal favorite, TRANSFERRED TO DIRECT TV ( his specialists) after he gave me attitude for "calling him when he doesn't even work prepaid". I gave up after having to call back a fourth time, only to be given a completely different number to call by one of the ppl who answered after a very long hold. This device is awesome, while it lasts. I can't really see what other options I have except to get a Straight Talk device and buy their monthly top-up cards. They're always in stock.

I don't even know where to begin. This company doesn't even know their own rules and guidelines. Everyone person you talk to has a different answer. They always add random fees to my bills and then refuse to take them off. They change my insurance plans without my consent, to the most expensive plan. And then tell me they can't adjust it again because once you upgrade you can't go back. They are full of $#*! liars. I've never been lied to more by a company that AT&T. I'm not one to get upset easily, especially about stuff like this. But this time I have serisouly been pushed to the edge. I upgraded to a new phone recently, traded in a PIF IPhone 13 in with no damanges (they only gave me a $20 credit by the way). They added $50 worth of fees that I had no knowledge of, changed my insurance plans to highest rates possible and refused to change them back, and lied about prices TO MY FACE. They want nothing but money. This company is incredibly unprofessional. You pay for their employees mistakes *******% of the time. They do not give you money back. And their employees mess up a LOT. I understand in this world, people make mistakes. But, when me as a customer has to pay for the consequences MULTIPLE times, I think we know who the problem is. I am ashamed that I actually pay money to this company each month. As soon as I can I am SWITCHING. I would at least rather give my money to a company that values the people that keeps the lights on. DO BETTER!

They like to steal from their customers, they are $#*!ing scum bags. Don't honor their trade in program say they don't have info and basically blame you for their thievery.