AT&T

The goal of phone customer support is to leave people waiting until they hang up. Never a call to them under 60 minute wait time. Usually need to be transferred. Another 60 minutes. They say they fixed the problem but you will need to call back to go through same bs again. The worst of the worst. Try Verizon or T-Mobile. ATT doesn't care about thier customers.

We allowed ATT workers in our property to do their work in our backyard. The picture shows the disarray they left upon finishing their tasks five days ago. ATT reps have been unable to send someone to arrange those items lying on the ground in the manner they had originally found them. Quite irresponsible!

Allows customers personal information to be accessed then penalizes the customer for their lack! They will not provide the accountability and transparency they require from consumers. My banking information was accessed through the data breach that allowed my funds to be drained. I trusted this monopoly with my livelihood. Not only did they not provide me with any assistance it was deemed not important. Im a disabled veteran whom lives on a meager monthly income. So a hack and drainage of my banking accounts is a serious inconvenience to me

I made a payment agreement with AT&T paying the amount of $349.95 for November 28,2024 and the other for $348.24 for December 12,2024. It turns out that AT&T broke the payment agreement by charging me twice on the same day, the 28th, for both amounts. I contacted them for a refund but they don't want to give it to me because of their policies.

5G is genuinely bad. I have no data in many, many places and have been trying to unlock my ATT locked phone. I've been on the phone and chat lines for over 6 hours on many calls. They keep promising to unlock and never do. Finally, a higher level agent said that the phone is locked by Apple and ATT is helpless. I was on the phone for over 2 hours with Apple today (iPhone 14pro). They searched every database they have and did a diagnostic on the phone. We even did a full factory reset. According to Apple, it is totally in ATT's court to unlock... but they are failing to do as promised. Very dishonest. They are entrapping customers that want out due to extremely poor coverage and hence... poor customer care. Don't go with them. You will regret it.

Charged me $989 for non return fee after they recieved the return. Took 3 months and 5 phone calls that were over 1 hour each. Waste of time. At&t, never again. Real crappy company

I am an extremely frustrated customer. AT&T's internet service has been incredibly disappointing. I've had to call them about 20 times, and each time, I get transferred to different departments without any resolution. They've told me my account is too complicated to handle, and as a result, my internet was cut off.

I came home from work on Friday to find that my internet was disconnected. I called AT&T immediately, but despite their assurances that they were glad to help, nothing got resolved. Instead, I was passed around like a hot potato between departments. I spent nearly 7 hours on the phone with them, from 4 PM to 11 PM, only to be told they couldn't help me and that I'd have to wait until Monday for the Sales department to reopen in their business hours.

What's worse is that I did speak with the Sales department during my initial call, but they transferred me to another department. After 7 hours that, I was told I needed to go back to Sales again. This is the worst service I've ever experienced, especially when I was already exhausted from work.

I'm really want to changing my internet provider, but unfortunately, my apartment has a contract with AT&T, so I'm stuck. I've already expressed my concerns to the apartment management, urging them to cut ties with AT&T. They left me without internet for the entire weekend, which is unacceptable.

So here we are again, ATT now decides to just add services to your account you don't even request nor authorize, if you have Unlimited Calls, Texts, etc suddenly they pull when you call that FCC wants them to advise you of plans DO NOT ACCEPT! They will just do what they want for sales quota, pay attention to your bill for any additional add ins not authorized by you, example 20$ fee for upgrades you don't authorize, call them get it credited and permanently removed, also they are playing games with credits for exchange phones for upgrades? They say it takes up to 3 bill cycles to credit back for trade in, but local att retailer says instant?
Again notify your state, Atty General, PUC complaints, do not know what happened to this great USA giant but someone needs to regulate once again and audit their practices.
Feel free to comment or add to this!

I requested a stop process of payment from AT&T, and they told me that they could not do it and that my banking institution would have to. So, I called my bank, my bank stopped the process of payment on their end and told me that AT&T would have to do so on their end. I did not cancel my autopay; I called to transfer accounts for auto pay. I gave my information to the representative, and guess what, it was never put in along w/ the process of stopping the process of payment to a closed account was never completed. AT&T charged me a return check fee. I called in to complain and to see if they could override that due to the negligence was not on my end. One supervisor (some guy) was rude and ignorant and said that he wasn't doing it. This supervisor tried to make me believe that I said something on a recorded call to prove his case, and I asked him what did I say besides the fact that I followed protocol and asked AT&T to do their due diligence, and it was not done. I called the next morning and well, I am stuck w/ paying a return check fee. I have been with AT&T for 2years, and I keep having issues with my auto pay being kicked out, always having to pay extra money, etc. I started to go pre-paid when I paid my phone off, but a representative stated that I could have a better deal to remain in a contract. So, poor choice, I stayed and added another line. If I did not add another line, I would have dropped having a contract and went to prepaid services. It's either prepaid after I pay off this phone or on to another company. I am tired of AT&T.

I am the managing partner of a movie cinema in St. Louis. We called twice today due to no internet connectivity. We were told there is an outage and the issue would be corrected by the end of the day. It's now 9:30pm (11.5 hours later) and we still do not have internet connectivity. As a BUSINESS, we are critically dependent on internet connectivity. The majority of our ticket sales are generated ONLINE. We lost a lot of money today due to AT&T's inability to restore connectivity. I wish I could say this is the first time we had significant issues with AT&T, but it's not. AT&T is simply not a reliable provider. Not for business. Not for residential. We are likely going to switch to Spectrum.

Have been with T-mobile for 10 months. Customer service was great, cell service wasn't working out called ATT to see what they could do. I asked about a 12 month prepaid service they advertised. The woman asked why I wanted prepaid and then hung up on me. Called back and got someone new. Told them I was a veteran and asked about the discount. When she said it was 80 dollars per line, I said it was much more than advertised on line and that's when it went downhill. She was borderline yelling at me. I asked her why she was so mad and she didn't answer. Thanked her for her time and end the call. Looks like I dodged a bullet. If this was potentially new customer behavior, I'd hate to see if I had an issue.

Horrible experience. Ordered online, recieved email saying order is on hold next day. Called # in email and they said they couldn't locate my credit file (no one else has an issue). Confirmed my identity and waited 15 min to be approved. Was approved but he said he couldn't use old order and had to start new one. So spent 30 min doing a new order (had to confirm identity again too) to find out monthly bill is now $50 more than what order said online. Just canceled everything and guess I will be staying with Verizon. Sure would be nice if these company service companies used people that spoke good English as well.

Rep over the phone outright lied about sending apple watches that would be paid for with "credits" that did not exist. Rep stated multiple times that the cost of the watches would be immediately offset by credits and to please sign the financing for the watches in order to process the order. Rep then asked for me to pay the taxes on the watches as that was the only thing that these "credits" would not offset.

Found out today while fixing the account issues that she created when improperly bringing on the new line (which was the only reason I had called), that there were no credits and I had been straight up scammed into financing 3x apple watches on my plan. Customer services solution was to offer multiple opportunities for me to simply PAY for the watches anyways at a slightly discounted rate. Kept implying and using language that I HAD LIKELY MISUNDERSTOOD! Would not listen to the recorded call and acknowledge that their rep lied. Offered to have feedback sent into their inhouse team to have the issue addressed. This is code for "please leave your negative feedback internally so that we can hide it from the public."

**Do not trust anything a representative says to you over the phone. They lie. They then wasted HOURS of my time pushing a product that I did not even request. Later they then implied that the fault was possibly mine and that I may have misunderstood. They then gave me the wonderful offer to simply pay them for the items anyways like that was a favor. I now have to go out of my way in the middle of yet another work day to send back the items. They acted like refunding me the sales tax I was made to pay was some sort of special favor. And in the end with her deepest condolences and apologies offered to give me a $25 credit for the inconvenience. Absolutely ridiculous...

WORST CUSTOMER SERVICE EVER and BILL INCREASED DRASTICALLY with no explanation. I called Customer Service to sit on hold for 17 minutes and then "try" and speak with the person who could barely speak English. I was trying to resolve an issue from the previous month when I called and was told it was "all fixed now." SURPRISE, still messed up. All these representatives do is keep saying "please hold," "I am sorry about your experience but rest assured I will assist you," and when you tell them that the information you were provided the last time you called and they are now saying "I am sorry that is wrong but I will assist you," and you get completely different information. I have been with AT&T for over 10 years and the past couple of years their customer service is AWFUL! Can't speak English clearly to understand, have NO IDEA what they are saying and information they are providing, and everyone tells you something different! My elderly parents and my aunt are also with AT&T and unfortunately I have tried to assist both of them the past few weeks and also had horrible experiences (not to mention the phone calls both lasted over an hour and a half)! I have already switched to Verizon (as of yesterday) and I will be assisting my parents and aunt leave AT&T this weekend. Hard to believe that about 5 years ago I actually wrote another review for AT&T giving them 5 stars and talking about how they were one of the "few companies left who still truly believed in good customer service; and although the outcome of my conversation wasn't exactly what I hoped for, the customer service representative was polite, knowledgeable, and took the time to explain everything to me." What happened AT&T?

I made a payment on 6/27 and they put it on someone else's account. I have spent days upon stays and hours upon hours trying to fix this. 2 times at&t requested a transfer and could not do it due to not having a read to this other persons account. They ask me for their passcode. It's not my account, how would I have access. They say it is not their fault because I paid on the phone. Are you kidding me, that number is the number you gave to me on the email to call. Once I pay off this phone, I will never use their service again. At&y is horrible at customer service. T-mobile's actual service is not as good, however they bend over backward to keep you happy when they mess up. I miss T-MOBILE AND WILM RUN BACK AS SOON AS I can. AT&T you are so disorganized. You could not find my payment twice even with my confirmation number you guys emailed me. You emailed me the transfer was successful and it was not. When I did have 2 services with you, you could not link the accounts. For such a big company you Guys are so horrible with the tools your reps have to solve your clients issues

@att *******@atthelp are worthless. This is hour number 7 that I have been trying to get att customer service to favorably address my issue.

Be prepared to wait up to 3 hours to get someone on the phone, and then when they help you they will nicely SELL you an outdated phone or their Air internet service that looks like a toy and cannot be setup with customer support only available during business hours. Good luck with tech support. Don't get suckered into their selling tactics. I am on the phone now waiting again. The worst customer service.

For a month and a half I have been dealing with AT&T and I'm getting nowhere. I have 3 lines on my account. My son's phone screen just went black. We were told it was a warranty issue. We sent the phone back with a UPS label that was provided by AT&T, somehow UPS lost the phone because the only scan that UPS shows for that tracking number shows it was scanned into the UPS system and that's where it stops. AT&T has been rude and unhelpful. We were told by AT&T to file a claim with UPS, we did, then we get an email from UPS saying that we are the 3rd party and AT&T has to file the claim. We call AT&T and they are telling me that they can't submit a claim, it's our responsibility. UPS says it's up to AT&T and the whole time AT&T keeps saying that they won't restore our service until they get the phone or we pay $1000.00. This is ridiculous. I swear I'm ready to start calling attorney's to round up other people to start a class action lawsuit. First we had to deal with their damn data breach, now this. Can anyone help?

Recently I was at Costco and reps for AT&T were there. I explained to them I had Verizon but they said they could do much better. I said I pay 145.00 with taxes and Disney+ Package. They said they could do much better. Well took a look at package and decided it was really better but close enough and with what I saved I could pay for Disney Package. So I said yes and that was my biggest Mistake. I was switching 3 phones and my wife was taking galaxy s23 so she had to wait for phone. Well Gio and Allison the Costco Riverhead reps for AT&T were not to bright. First they couldn't get my phone to work after all paperwork done. They played with my phone for about 3 hrs but couldn't set up AT&T. All they could say was sorry. As for my sons phone they said they needed the phone to switch it but he was at work. I decided to leave a go to a AT&T store where they got my phone working. They were also able to set up my sons phone. After this things got worse. As you can see I was supposed to get lots of Costco discounts but dint get any. They charged activation fees plus I didn't get my $10 off for auto pay with debit card plus other discounts that were listed. Bill was about double what I usually pay the that was without my wife's phone because hers was set up after bill date. Next month will be even more. Also coverage area very poor. Im constantly on a very slow internet connection and can't even bring up my email.
I GOT TAKEN FOR A RIDE.
PLEASE BE AWARE VERY AWARE OF HOW POOR AT&T REALLY IS.
MY OPINION STAY AWAY FROM AT&T
I just went online to my account and AT&T says my average bill in future will be $293.00. Going to be long 3 years.

AT&T It is not a good company to have phone plans through. Gave you $5 and now the next month. They want to raise your bill 99 cents more After having my phone off for pretty much all day losing a few grain Unacceptable I will never buy devices or anything from AT&T Looking for a new server now.

I been with At&,t, Cingular, or whatever you wanna be called for 25 years. Every where else was cheaper. But had crappy service. I stayed where I had service anywhere. Fast forward to 2024. Now At&t use to be the best now they just as crappy as Verizon in my Area. (St.Joseph Mo,) now I don't really have internet services hardly ever and the stuff I be trying to watch that saying no internet so I leave it o. The page thinking it will get service eventually, and it does eventually. But the whole time I've been waiting on the freaking Internet to pop back on its steady clocking that ive been using data. But really I haven't cause it says no service at the top of my page and won't load. No happy with the services anymore at all. I can't get internet in my work building, barely AR my home. I don't know what happened to At&t but yall falloff. Your service sucks and everytime I call customer support yeah I get help but I can't barely understand what they're saying because I'm hard hearing and they don't speak English that well. I don't know what happened if yall sound the company or you need to upgrade your cell phone towers or put more out and quit being cheap. Because I'm seriously thinking of shopping for a different provider cause it's gotten that bad

Very disappointing when finding that all rewards offered when activating Internet 300 service online are automatically switched to a bundled product that after 7 weeks has not yet arrived. They sent an email 2-3 days after service activation showing that you qualify for an "extra" reward but what they don't disclose is that if accept this "extra" reward, it automatically disqualifies you from the other rewards, close to $250. Just cheating to get you in because most probably you won't even receive the bundle. After 7 weeks waiting period, they just said that an extra 4 weeks are needed. Would it arrive? I think this is just an AT&T SCAM!

I have been with AT&T for over 5 years now. Every year, I have gotten reliable, congenial service with no issues so far. The price of their packages is reasonable and the store I go to always has knowledgeable customer service agents