AutoLoss Reviews Summary
AutoLoss has a rating of 3.6 stars from 282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AutoLoss most frequently mention insurance company, value claim and state farm. AutoLoss ranks 2nd among Car Insurance sites.
Autoloss promised a money back guarantee when i submitted the payment. However, they refused the refund citing the terms on their website, instead of the document we agreed when i made the payment. I have all the email correspondences to prove my statement. Autoloss always promises to respond in 24-48 hours, however, it was rarely the case. Autoloss always over promise while under deliver. Autoloss is not only slow in replying email, but also unprofessional. Not to mention that their company made numerous mistakes on my demand letters. I can show how those numbers got mixed up from letter to letter. I am totally NOT satisfied with the service provided. Please check those reviews about this company online.
After I got a denial letter from the insurance commissioner, I asked for a refund promised by Autoloss on Aug 23rd, 2019. (Please see the documents attached containing their "100% money back guarantee", "Autoloss Process" document, as well as the email correspondence between Monica and me)
Autoloss replied on Aug 26th, 2019 saying that they will respond me within 24-48 hours.
Then I sent out the denial letters from the Department of Insurance and Progressive on the same day, Aug 26th, 2019.
After that, there was no reply for 16 days till Sep 11th, 2019.
I sent out another email to Autoloss and they got back to me on Sep 13th, 2019 with the same text "We will pull your file to help you further. Monica Fisher".
Then still no response for another 6 days. So i sent out another reminder on Sep 19th, 2019.
Again, no response from Autoloss.
So I had to send out another reminder on Sep 23rd, 2019.
They finally responded on Sep 24th, 2019, which is almost one month from Aug 26th, 2019!
But again, when I was asking for a refund, Autoloss replied --
Quote: "Great, I will call you today to help you further." from Monica on Sep 26th, 2019
Quote: "We will pull your file and get back to you." from Monica on Sep 26th, 2019
Another 6 days passed without any reply as of Oct 2nd, 2019.
I thought autoloss was excellent. I was able to get $9600 the full amount of the report. I also enjoyed the staff and the customer service was tops. Matt hope
Would not let me explain myself, had title knowledge about diminished car value. Hung up in my face claim she is the owner...
It's been a long time battle with the insurance but in the end i feel like a winner. I just want to say big thank you to "Auto Loss" and to Ms. Monica Fisher also to Mr. Douglass Lynch and the Team for doing the best they could to help me in my DV. The original DV lost is $6,098.00 but the insurance offers me $4000 and i accepted the offer, without the help of " Auto Loss " this back and forth with the insurance is impossible, the "Auto Loss" they did their part and also i did mine i really fought hard for this DV cause i know i took a lost when i traded my 2018 subaru wrx, cause i only had it for 5 months and it has accident record already. I've read alot of bad comments about "Auto Loss " im just saying this because my experience with them is great and the team. We also need to do our part to fight with the insurance and also we need to be alot of patience. I will definitely recommend "Auto Loss" to anyone and ignore those negative comments. Again thank you " Auto Loss " -Ross-
I was very impressed with the service. Monica knee what she was doing. In a few weeks I called geico to get my check. Geico paid the full amount and the appraisal fee. I am a true believer. Loren jerome
I received a settlement over $3440 because of hiring Autoloss. The settlement happened in a few weeks. Autoloss is a great option for people trying to get diminished value! Thanks Mariah!
Honestly these people got my car settlement quick and I got 4000$ more than what was originally offered. My words quick and easy
Monica guided me in the right direction to get my D. V. of my car. She was prompt in sending the insurance company all the information to get the job done! Without Moncia, I would not know where to begin. Not only did the insurance company give me a check for the D. V. of my car, but they also reimbursed me for the appraisal amount that I paid to Monica. Thank you Monica. Your team was also very helpful.
Monica at this business Auto loss.com is the best way to get everything owed to you on your auto Loss. This business knows all the ways to get what is owed to you from your insurance company when they offer you a lowball offer. She got a settlement for my son a few years ago. And has recently gotten my insurance company to settle for my auto. I would not have been able to settle with my insurance or get another vehicle without her services. I swear by this business and recommend it to everybody. Thank you Auto loss.com
They help me he a good diminished value. Thanks Monica. They helped me negotiate with insurance companies. And got me a great value. If it wasn't for them insurance companies would never give nothing for Demi she's vaue
I can offer any help about using Autoloss. Just send me a message. My original review was not a generated positive review, real person with real case. Tom
If you need help resolving a claim for diminished value on a vehicle and the loss wasn't your fault call Autoloss Inc. I started the process with the other guys insurance but soon found out I needed technical and experience help with the claim. Yes you do have to do some work yourself, but it is worth it. The insurance company's first offer was extremely low just below $3000 and after Autoloss assisted with documentation on vehicle value and repair cost the insurance company accepted the counter offer that Autoloss had calculated, over $9000. Excellent experience working with Monica Fisher, Douglas Lynch and Jessee Deerwester, no problems making contact with them. Would recommend Autoloss Inc. to anyone needing assistance with diminished value.
Working with autoloss was easy. Autoloss sent the information to geico and called my adjuster to make sure the adjuster had it. I had to leave a few messages with the adjuster but autoloss told me to make a insurance commissioner complaint. Wow, did the adjuster call me back quickly! Autoloss makes everything easy. Excellent service for consumers! Amir
Don't believe these people. They are fraudsters to rob the money and do nothing to get the claim amount.
Most of the good reviews here are cookedup stories.
Stay away!
I paid 250$ but in return i got only 10% of the claim amount they assured, which I would have got byself
It's a pleasure to work with Monica she helped me get more money from insurance so I was able to fix my car.
It's well worth the pay her to fight for you so you buy yourself another vehicle or repair the old one.
I will recommend her to my friends and family.
I am very happy that I found her and she did help me a lot.
Without Monica car insurance offered me a lot less money and I was very venry very sad that I wasn't able to replace or fix my car for the amount what insurance company offered me.
Experience with Autoloss.com was GREAT! Monica Fisher is a pro and was very easy to work with, Everything she told me she would do, She did and then some. I personally got almost 7000. 00 more than the insurance companys final offer thanks to Monica and Autoloss. She was very responsive to my questions and wants, and achieved a final settlement higher than I expected. The end result was fantastic! Great work! I would highly reccomend you and your company to anyone in need of your services. Thanks Monica!" Billy Lee Omaha, Ga
I worked for months with an insurance company trying to get diminished value. They would only offer $500. WhAt a waste of time. The insurance company had me going to dealerships then blow off the dealer quotes. Autoloss got the job done in a few days for $300. I will never do that again. The insurance companies are such a bunch of liars. Great job and I have told my son to call them. Maria
A progressive insured him my car and cost me over $******* in repairs. I worked for months and progressive gave me a minimal settlement. I originally asked for $2000 and autoloss got me $5000. Many thanks, jake r
Really disappointed that this business have forgotten it is about customer service. Quick to take your money. Horrible customer service and Monica is extremely rude, unprofessional and impolite.
Absolutely entirely a SCAM.
Their trick is that they give money back only if they get less the appraisal report which is $250. (You can get yourself a better deal than $250, so THERE IS NO MONEY BACK) Stay away from this people. The paper work is always the same and the insurance will laugh at you.
LOOK AT YELP, BBB and GOOGLE REVIEWS and you will see this is a common pattern on this business.
STAY AWAY!
I have used autoloss 3x and they always get me more money vs what the insurance company offered. They bend over backwards for the client. Love them, iris Nguyen
Absolutely entirely a SCAM. Quick to take your money. Their poor skills show no results. Not worth you money. Communication is non existent at best. Customer service poor. Huge SCAM.
I do believe any of the reviews that are five stars. Their trick is that they state money back only if they get less the appraisal report which is $250. Run from these people is a SCAM and the owner is incredibly rude.
They send a slew of paper work that is meaningless, have you chase down the insurance company with no results. The insurance company laughs at what these people send via email.
Called the BBB and supposedly this is a common problem with her.
BEWARE!
About the Business
Auto loss provides Diminished value automobile appraisal services. Get a fair insurance settlement for diminished value or total loss claims.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members