AutoZone

Ordered a time sensitive part "next day" shipping though autozone.com and it was delivered "next day" but to the wrong address(as evidenced by the signature confirmation on the tracking number). Autozone claimed they needed 48-72 hours to "investigate" Ok, sure. 96 hours later still nothing so I called back and was told they still needed more time for fedex to "investigate". Ok sure. 120 hours after the original dispute I called again and was told there was nothing they could do so I asked for a supervisor. That supervisor told me that a new part would be shipped out and I should have it Friday or Saturday. That was on a wed... well its now Sunday and no part. I called today, Sunday, to get a tracking number and was told the part has not been shipped yet. I asked for a refund and was told that a refund is not possible and that in the next few days I will get tracking for a replacement part shipped 3-5 day NOT next day. Escalated with financial institution for a chargeback. Terrible customer service. DO NOT BUY ON AUTOZONE.COM especially if the part is time sensitive.

Elizabeth Campbell is the definition of the word manager which was made evident in her managing to get me out of the dilemma I was encountering today, She found the warranty on the battery when I did not have a receipt or remember my phone number. I had been to two other stores and they had been unable to resolve the problem because I did not remember the phone number that I had at the time that I made the purchase. Elizabeth Campbell went on the computer and every number that I had used popped up on the screen. On seeing the numbers I pointed out the one it was likely to be. When this number was examined 13 warranties popped up among which was the warranty on the battery. I was satisfied with being able to swap the burned out battery for the new one but Elizabeth did not stop there. She then merged all of the phone numbers to the one I am currently using. I thanked her I told her that I would give her this commendation tonight before she got off Tuesday Sep 12,2023 10:14 PM

Dwight Jimerson

I purchased some STP (scientifically treated petroleum) in case you didn't know. It is Transmission slip stop+Leak.
I found it works well, HOWEVER,,- 1 SERIOUS issue I have is being blantenly lied to, by way of using the label of STP on the bottle, when IN FACT AND FOR A FACT, the product is indeed manufactured by Auto Zone, for Auto Zone but has a lable slapped on it by --wait for it,, A conglomerate company owning multiple other brands called Spectrum. No where does the company STP if even they still exist, I doubt it, have anything to do with the product itself ever. The thing that really pisses me off Is Auto Zone Customer service refused to and refuses to provide a list of products like this one, nor will they even admit that this is what they are doing rather than selling products they make with auto zone labels. Very sneaky, very milatious in my opinion.

The AutoZone staff are not mechanics. They can only offer assistance and courtesy for those who don't know how to turn a nut on a bolt. Also for those that don't know what they drive but, expect the AutoZone staff to know. Most Customers are not considerate of the employees and they want to make their own polices and they get violent when they don't get what they want. AutoZone is not any different than other retail store. The difference is that other retailers have officers that can arrest aggressive customers that attack defenseless employees verbally because they feel that as customers they entitle themselves as customers always being right and give themselves the right to mistreat others. Customers go in to AutoZone because they don't want to go to real mechanics. They charge top dollar! Customers all want savings for repairs. However it does not give them the right to mistreat people even if they are old. AutoZone is a good place to work. Employees take alot of abuse from customers, they also have families to feed and bills to pay like any other American. They are there to serve not to be abused. Be kind people, so you can get treated with the Same Kindness. Do not wear out the employees or they will seek other less aggressive environments jobs. The lines lines will get longer and more time consuming when employees quit the job.
Thanks for shopping at AutoZone where most AutoZone parts are guaranteed.

Went to the hub store in Blaine Mn they showed part I needed no employ their could do a commercial return but could all play on their phones in a little circle not a very impressive store

I bought an alternator from a store in Baytown and they told me that it was brand new and in fact, it was a refurbished alternator. My car stopped in Houston near one store on Fondren Street. I called a mobile mechanic who removed the part for me and he also reinstate the defective alternation that I had to purchase. After the product was installed I indicated to then at the store that it was defective because the battery lights on my dash were illuminated. After I went homes, I had to go to multiple stores to have it checked and all the stores indicated that the alternator was defective. I returned to the store on Fondren which gave me a very difficult to exchange the defective battery. I had to pay another mechanic to remove and replace the other alternative. On my way to work in Oklahoma, my car stopped again, I went to have the alternator tested at the local AutoZone in Huntsville. I had to pay $150 to have it replaced and installed by another mobile mechanic within one month I had to replace three alternators. The manager Eli at the Huntsville store told me that she wrote to her district manager via email and he would be contacting me to provide me with some financial assistance, but the manager never called me. It has been over 8 months and I have never received a call from AutoZone. I told them from the purchase of the alternator that it was defective.

I've been going to this location for 20 years, and when I had a bad experience to return the recycled oil to the back, which I know now, we cannot, so as I was going towards the back to stop at the end of the counter, the manager was so RUDE and yelling DO NOT GO TO THE BACK, and I was going to stop at the end of the counter anyway, I know the rules. That manager there was really RUDE WITH A CUSTOMER BUYING AND VISITING YOUR LOCATION FOR 20 YEARS. PLEASE BE ADVISED! HE DOESNT HAVE TO BE SO RUDE WITH YOUR CUSTOMERS.
9806 Sw 8th St
Miami, FL *******

Just had the most horrible experience in their stores. Yesterday I had purchased a CV axle and today found out it was the wrong one. Took it to the other location to exchange it for the right one and they didn't have it. Asked about just returning the one there so I didn't have to keep lugging it around in all the different lyfts and Ubers. The associate started the return and when I told him I don't have the original card with me he said there was nothing he could do. Even said he couldn't do store credit. Took it to the other store and found out there was gonna be a price difference of about 100 so took another Lyft back to the house to get the card. Then took another Lyft back over to the store to exchange the part and get told it's already showing in the system as returned, this store called the other store and that associate there told them it was not returned and they would have to force it through. This store refused to do that. So now I'm stuck with some $230 part that isn't right and no money cause I had to spend it all on lyfts to go back and forth between these stores.This happened at the store at 2551 West Main Street in Norristown and at 56 East Main Street in Norristown. Don't shop at either of these locations.I honestly didn't want to even give 1 star but unfortunately had to.

Since this location open ed I have been there ten visits and always happy with help n service. Both Louis n John were exc

They gave me the oil filter for a blazer instead of a trailblazer, then when it didn't fir, I called and was told to bring it in, I brought 2 and they said I could only exchange one because the one full of oil is damaged, I said well you gave me the wrong filters, The girl said to go cry somewhere eles, I was a customer for 25 years, no longer will do buissenes with these disrespectful people

Went in to buy wipers 62.00 came up with windsheild wash with them I said is that free he said yes,no it wasn't its on my receipt didn't realize it until I got home called the mgr he was just as bad as the guy that helped me God don't like UGLY! Don't go to Auto Zone On 211 in Middletown NY unless your A man know about everything, THESE PPL ARE SADDDDDDD!

I purchased a rebuilt alternator and I installed it but it didn't work. AutoZone ordered another one for me which I picked up the next day when it arrived. I got home ready to install and I realized that the pulley was not turning and it was completely locked up. I went back and they ordered another one for me. The next day I went to pick it up but they had ordered a new instead of rebuilt one by mistake and claimed that the rebuilt part will arrive that evening. At 5:45PM I called to see if my part was in, they said it's in ready to be picked up. I went to pick it up instead of the rebuilt one they ordered another new one. The manager took responsibility for the goof up and decided to give me the new one for the price of a rebuilt one which is $40 more.
I picked up the new part, installed it and it's charging at 14.6 volts. Perfect!
The back and forth was exhausting and a lot of my time was wasted.
The aggravation to clients could be eliminated if Duralast/Autozone implemented a better system of quality control. If the current trend continues, clients are going to leave Autozone for a car part store has better quality control and quality parts.

I was approved to work at the NewAlbany Indiana store. After a month of waiting,calling. I had moved back to Plainfield Indiana. And was hired at Plainfield Indiana store (with understanding I had to start over with background check, ect) After 2 days with no employment # to clock-in and finding the manager had opened my personal e-mail about another job (while they was requesting me to do a number of things that required my personal email address) I decided not to say at the company. SENTS this the days I could not clock in Manager Ryan said he would clock me in(did not happen) I spoke with DM Mich Lenttet(said he would take care of it, RM Mike Berry that also said "we will get You paid" Its been a month now and I have NOT got one penny for what I worked for. Matter a fact they will not answer/return phone calls or emails. Dot waste your time!

I emailed autozone corporate about my warranty that they cannot find and they said they will send the message to district manager. Today dm called me and i told him the issue he told to go to the store i went to and they will switch it to a new battery without issue. I went to the store and rook manager dealt with me they have no idea how to process a battery swap. So called mike the dm to ask him how to process it dm itself dont know how to swap a battery using a nonscan. So he came up with some bull$#*! thet the battery is non replacement because it was bought in 2019. But meanwhile he said that the battery was returned in 06/2021 how can I return a battery if i have a batter in front of me with 04/21 sticker on it. He said that its probably swap. Dm is clueless in what he saying very rude customer service. I even show them my bank statement that i bought an item in may 2021 worth $489.so i know the fact that the battery was bought during that time. And he showing me in a computer the purchase in 2019 was returned. First of all why would u tell me to go to store and exchange my battery no problem he should check this first before he send me to the store and ive waited 1 hr in store and at the end u will tell me u cannot change it dont even offer a prorate fee. While it has a 5 year warranty on a battery. Called regional magee tammy and im waiting for his call back to get this straightened out

Auto zone on Murray in Beaverton Oregon while Jason was busy helping me two young men standing around talking, so I asked them if they could locate a certain spark plug, well they said we don't have it so again Jason located it and went above and beyond for me, they didn't even try to find the store that would have it but that would have stopped the conversation, if it wasn't for Jason I would be giving Auto zone a terrible review but with his knowledge and work ethic Auto zone got 5 stars just for hiring Jason, he really did help me out at 8:00 in the morning my day could have been burdened but he hit a home run and so did Auto zone, I've been shopping their for well over 30 years and will continue for many more the modern work force in America has become lazy and rude and people think that going to work isn't important and the customer comes first rule no longer exists, so please believe me when I tell you how important it is to hire men or women with a positive attitude and a strong work ethic thanks again Jason, I look forward to seeing you again.