• AvasFlowers.net

AvasFlowers.net

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Overview

AvasFlowers.net has a rating of 1.2 stars from 675 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AvasFlowers.net most frequently mention customer service, next day, and local florist problems. AvasFlowers.net ranks 291st among Flower Delivery sites.

  • Service
    265
  • Value
    264
  • Shipping
    246
  • Returns
    185
  • Quality
    242
Positive reviews (last 12 months): 0%
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How would you rate AvasFlowers.net?
Top Positive Review

“A great service from across the world”

Helen W.
8/3/23

I ordered some flowers to be delivered to a camp in Pennsylvania, USA (from UK) where my daughter is working for the summer, as it was her birthday. So I chose this company from a google search for that area. Easy to order and the flowers were delivered on time. Although I only ordered a small bouquet (trying to keep costs down) the quality of the flowers looked good, and some buds were still to open when they arrived, so would have filled out a bit more. Happy with the service and was updated when they were delivered.

Top Critical Review

“Do NOT USE THIS COMPANY”

Courtney R.
10/29/24

I called to put an order and less than one hour later. I tried to cancel it. I called multiple times and was disconnected five times each time. I was told to hold to get confirmation of my cancellation each time asking if I would take a $15 discount this is a horrible company never use this company at the end of the day, I was not able to get my refund and the flowers were awful

Reviews (675)

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Reviews that mention popular keywords

customer service (159) day delivery (48) service fee (51)
Thumbnail of user bdclinton
Florida
2 reviews
0 helpful votes
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November 8th, 2024

Avoid Like the Plague: Avas Flowers' Unacceptable Service

I am writing this review as a warning to others: DO NOT ORDER FROM AVAS FLOWERS. My aunt passed away last week, and I thought it would be a kind gesture to order flowers from Avas Flowers for her funeral. What a horrific mistake.

The initial order was placed on the day before the furneral grave service, but the flowers didn't arrive until 5 days AFTER the funeral. Not only did we not receive the flowers on time, but when they finally arrived, they were nothing special. The arrangement looked like something I could have bought at Walmart for a fraction of the cost. And to make matters worse, the cheap glass vase that came with it was an embarrassment.

I'm still fuming about this experience. Not only did Avas Flowers fail to deliver on their promise of timely and quality flowers, but they also left our family feeling embarrassed and disappointed during a time when we should have been able to focus on mourning and celebrating my aunt's life.

To add insult to injury, when I tried to get a full refund, the customer service team was unhelpful and unwilling to accommodate my request. They offered a paltry partial refund, which only added to my frustration. This was only offered to me after I declined a 25% off coupon on my next order.

In hindsight, I wish we had never ordered from Avas Flowers. This experience has left a sour taste in my mouth, and I would not recommend this company to anyone.

UPDATE: Despite reaching out multiple times, the customer service team at Avas Flowers failed to resolve this issue satisfactorily. It's clear that they don't care about their customers or their experiences.

Products used:
Flower

Thumbnail of user veroaa0364
New Mexico
1 review
0 helpful votes
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February 15th, 2024

I received a text message my flowers were delivered. I never received anything. When I called to speak to customer service they put me on hold for 40!mins. I called back and was told that the floweres were delivered at 6:03 to my job we close at 5:00. So that's not even possible. Beware of this business they will just take your money and never deliver

Thumbnail of user kathye491
Washington
1 review
0 helpful votes
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February 23rd, 2024

I ordered "She's got Style She's got grace" arrangement. It was advertised as a.tall vase FILLED with big pink roses, small pink roses, tons of purple statice and smaller gerbera.looking pink daisies. What was delivered was a short round vase filled with a lot of green shrubbery, 3 large.pink roses, twk clumps of phlox, carnations and some smaller hairy looking flowers. I ordered the size "as shown" which looked full and vibrant" when I called to state my disappointment they said that the flowers are to be close to what is shown but will not be exact. They actually name the flowers that will be used in the description. That is not what was delivered. I will not be using them again. Go elsewhere. I could have picked this arrangement.myself.from my yard...

Tip for consumers:
My above review is for the flowers I ordered...

Products used:
Flower delivery

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Thumbnail of user Dodulation
North Carolina
1 review
0 helpful votes
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February 12th, 2024

This company will purchase your flowers from the local florist and you will find yourself paying for an already overpriced bouquet that they charge you 10 dollar delivery fee, and if you digested that they throw another 30 dollar service fee (?) at you right before checkout. So you are paying more then 100 dollar for a tiny bouquet that is not worth more than 25-30 dollar.

Products used:
Flowers

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Thumbnail of user theresad806
New York
1 review
0 helpful votes
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February 13th, 2024

My son ordered flowers for his girlfriend. When they arrived, the vase was not as depicted on the website. The roses were the wrong color and three out of 5 were dead, broken. The lilies were not open and they were already brown. Could not get hold of ANYONE to help. Terrible service! Terrible product.

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Thumbnail of user bettyr1082
Washington
1 review
0 helpful votes
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January 29th, 2024

Customer service never picked up. Just a recording.
The supermarket delivered my $95 bouquet. Complete rip off no balloon no card and no florist. Hit the vase or purple flowers as shown. Threw away my money and this was a special person to me.sun moon and star bouquet. This is not the cobalt vase mentioned. I balloon and no card. Very small cluster bouquet. Not $95. And no customer service. Very dissatisfied and disappointed.

Tip for consumers:
Felt lied to and spammed.

Products used:
Flowers

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Thumbnail of user djlucero20
Arizona
1 review
0 helpful votes
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February 9th, 2024

I ordered flowers for sameday delivery before 2pm paid extra no flowers called and tried to ask for refund said roses were already made but did not know where there were and no idea when they be delivered 🤨

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Thumbnail of user barbaram3963
Florida
1 review
0 helpful votes
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February 6th, 2024

The flowers were not even near what I ordered and the rep. Assured me he would make sure they would be beautiful and what I ordered. I felt tricked because I wanted a local company to benefit and I felt led to believe they were in the area. Then instead of telling me there was a service fee of almost $20.00
until I had given him my credit card info. He said there was no delivery fee; of course, it was the $20.00 with a different name. I am extremely disappointed. The flowers were not delivered that day like assured in the beginning.

Tip for consumers:
I think these are trained con artists who take the orders. They get you to give all the credit card info when they tell you the true cost and he did not do as he said he would do. I could have bought these at Publix 3 bundles for $12.99 stuck them in my own vase paid a few dollars in gas and hand-delivered them myself. I am super disappointed that I did not get what I paid for. 2-6-24 Barbara The website shows 5 stars and no I research and they have a little over 1 star. I agree.

Products used:
The wrong flowers were delivered

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Value
Quality
Thumbnail of user lydiap190
Kentucky
1 review
0 helpful votes
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February 5th, 2024

I recently went to Avas Flowers to order flowers for my step daughter, her mother had died!I spent 163.00 and it look like they came off clearance shelf at Walmart. I paid 40.00 just for delivery a day service fee. You people don't care, this really mattered to my step daughter.

Products used:
Funeral flowers

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Thumbnail of user michaelg6771
Florida
1 review
0 helpful votes
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February 16th, 2024

This place Avas flowers SUCKS! I ordered flowers for valentines day, and the flowers arrived 3 days later, I tried to cancel the order but, nobody answers the phone. When the flowers did arrive it was the wrong order, the flowers were dead and looked like a kindergarten child tried to put them together, the card that I ordered to go with the flowers was not there.
You would be better off going to a grocery store or a graveyard for flowers rather than this joke of a florist.
Stay clear of these imbecils. BIG waste of money!

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Thumbnail of user sheriwrightratt43
Georgia
1 review
2 helpful votes
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February 16th, 2024

My significant other ordered from Ava's for Valentines Day and it was a bust! He ordered Fri 2/9 and was told the flowers would be delivered between the 13th and 14th, I didn't get them until the 15th and they look nothing like the arrangement he picked out, nor did I get the personalized message he wanted to send with it. He knows I love Tulips and wanted to surprise me. Let's just say my Valentines was ruined 😔 Here's a picture of what he wanted vs what I got...

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Thumbnail of user yourm119
California
1 review
0 helpful votes
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February 22nd, 2024

It was embarrassing enough not getting my flowers on Valentines Day…. But then they delivered them a week late! How embarrassing is that truly I do not recommend this company they are just a middle man and from what I've read online they have problems all the time. 10/10 DO NOT RECOMMEND.

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Thumbnail of user vadimd8
Ohio
1 review
0 helpful votes
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February 8th, 2024

We orderd a bouquet of flowers for the Birthday event. It was never delivered and we were charged $112.
When we called, the customer support person offered $10 refund for undelivered order. I called again demanding a full refund. Not sure yet if the refund will be issued.

Tip for consumers:
It's so strange that such companies are surviving the competion! The website of AVAS flowers is showing 5 starts that mislead us. When we looked everywere else it has 1 star. What a shame! Such busineses should be closed.

Products used:
We sent a new bouquet from another company

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Thumbnail of user dand1559
South Carolina
1 review
0 helpful votes
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February 4th, 2024

Ava's Flowers are crooks. We ordered two arrangements on a Thursday, Feb 1st, to be delivered for our sister's birthday on Friday, Feb 2nd. Paid $152.47. Called Saturday to find out why they weren't delivered. Was told they would be delivered. Our sister checked out Sunday morning STILL not having her flowers. Called again and got put on hold repeatedly before the associate finally transferred us to "a manager" to talk about a refund. Again being put on hold for a long time and being offered $10, 15, 20 off and delivered to some other address. After repeatedly refusing we finally got a refund. Ava's TOTALLY screwed up our sister's birthday with no regrets or real apologies. This is the first of many messages against this company's sorry services.

Thumbnail of user shoulin.easley
Georgia
1 review
0 helpful votes
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February 16th, 2024

My boyfriend wanted to surprise me with flowers for Valentines Day so he ordered in the 13th. They never came. On the 14th didn't arrive either. He wrote a review and they emailed him saying they would come on the 15th… never came. Worst customer service never answered the phone. And now when you call it's on auto saying they closed for the holidays. Don't purchase from them ever! We want a refund

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Thumbnail of user elizabethm4286
Pennsylvania
1 review
1 helpful vote
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February 2nd, 2024

I ordered two separate arrangements for my uncle's funeral. The day after I ordered I received two emails asking to call the 1 800 number. They could not fill the orders and asked for my aunt's address. They wanted to send a replacement basket to her house instead. I hung up on them after telling them to cancel the order. They called back I said cancel it and had to hang up. Cancel means Cancel!

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Thumbnail of user rd395
Delaware
1 review
0 helpful votes
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January 21st, 2024

I would give them a no star if it was possible. 1st they are not a flower shop. 2nd all they do is place a order at a local shop and in most cases never send what you order online and then say is designer choice ok so you think your getting something close maybe.(pink flower instead of red) nope not all just what ever the local shop has and feels that the price ava is paying worth it. Not the flower shops fault they are stuck in the middle trying to make a living and ava employees sitting at home ripping people off trying to sound professional. They are a scam I repeat they are a scam you will never get what your paying for and then when you call in about it they send in you in a circle of people trying use bs lines to cover the easy money they made off you and the local florist. Free delivery too but they charge $25.00 processing at check out.

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Thumbnail of user k.r8
Pennsylvania
1 review
0 helpful votes
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March 12th, 2024

Ordered flowers for a funeral, told it was delivered. It wasn't. Wanted to sent again, said it won't be delivered until next-day. No-should have been delivered YESTERDAY. Promise it would be delivered today, called the widow and said the flowers were on the way the way only to cancel the delivery and NOT TELL ANYONE

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Thumbnail of user crackerjack.dh
Washington
1 review
3 helpful votes
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December 9th, 2023

Worst experience: express delivery-5 days. Conformation-had to call them,8 times. Was then promised a photo conformation = nothing, still don't know! I was really counting on them.
Now,I may never have the opportunity to tell her how I feel.

Thumbnail of user suziec50
Pennsylvania
1 review
3 helpful votes
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December 6th, 2023
Verified purchase

Ordered flowers to be delivered to my mom in the hospital and paid an extra $24.95 for next day delivery. Someone leaving the facility found them sitting outside late at night. Real shady way to conduct business. Will never use again.

Products used:
Nothing

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Thumbnail of user joes2201
Pennsylvania
2 reviews
0 helpful votes
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February 14th, 2024

A long story short. I ordered flowers today for Valentine's day. We are leaving on a trip tomorrow. They say they deliver same day. After I paid them online they sent me an email a 6 hours later saying they can't deliver until February 16th...two days later? We will be out of town. I tried to call the number provided and they don't answer. They referred me to their website. However, the website says that the order number that they sent me in the confirmation email is incorrect. Additionally, they cacellation policy states that same day orders or any holiday orders cannot be cancelled? Even though they guarenteed to deliver the flowers today but aren't able to do so. You can't cancel! Warning...do not use them, ever!

Tip for consumers:
Never use AvasFlowers anywhere or in NJ!!!

Products used:
I tried to order flowers. They took my money and said that they cannot deliver the flowers today as they promised. Additionally, they will not answer their phone, email or customer service outlets????

Never Use AvasFlowers anywhere or in NJ!!!

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Thumbnail of user markm6138
Washington
1 review
0 helpful votes
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February 15th, 2024

Ordered flowers 2 days before Valentine's Day,never received,Company won't answer emails and phone is automated that only repeats your order and hangs up.Never use them again!

Thumbnail of user alishab185
Wisconsin
1 review
1 helpful vote
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January 10th, 2024

I ordered my son's grandmother flowers for her birthday on 01/03/24 and scheduled a delivery date of 01/09/24. When 01/09 came I received a call stating that my delivery had to be rescheduled due to limited drivers. It was rescheduled to 01/10 which is today. I received a phone call today stating that they're unable to do my floral arrangement I ordered but ensured that they will get an arrangement done and delivered today. Well it's 3p and she still hasn't received a delivery. Count your days Ava Flowers! Bums!

Thumbnail of user susanb1698
Kentucky
3 reviews
3 helpful votes
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December 21st, 2023

Doesn't look like online photo, in my opinion. No vivid red Christmas flowers. Carnations are dark pink. Too many big white flowers; should have Christmas red flowers and more of them than overall white look. Not worth $100 for carnations. Do not recommend.

Tip for consumers:
Do NOT rely on reviews from Ava's own website. Google them instead. Hundreds of negative reviews I did not see. If you do order from this shop, ask that they send you photo BEFORE delivery. For $100, they should be happy to accommodate. Will not order from Ava's again.

Shipping
Thumbnail of user tifania1
South Carolina
1 review
20 helpful votes
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September 29th, 2020

I spent 94 dollars on an order described as "Yellow roses and white lilies are set against a backdrop of purple monte blooms." The flowers that were delivered were crap that I could easily have paid 10$ for at a grocery store! Unbelievable rip off!

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