They claim 30 years in bussiness.
Prices shown is a bigger surprise when you check out and they now have your credit card information you can't delete. There handling fees are about as much as the flowers hidden fee.
Very poor customer support and don't waste your time calling. They claim e- mail support but don't count on it. I have tried calling and ask for response by e-mail. Again a waste of time and energy.
DO NOT ORDER! This company is ridiculous. You don't get any order confirmation and have no clue if your order is gone through. If you try to contact them... good luck. Because of the frustration, I asked to cancel and they try to change your mind for 20 min and then say they are charging a service fee. RUN!
Don't use them. They will never fix the problem but will keep coming out and take your money. We got two new A/C units and either one or the other has broken down every year. I think they are using refurbished parts and selling them as new or the contractors they hire do not know what they are doing.
I purchased Flowers for my daughter who lives in Texas. I chose the Grand Size Flower arrangement which was the most expensive. What she received was average size and I paid over $100! She would have preferred getting the $100. After 4 days the flowers had her apartment smelling horrible and she change the water and it still was a horrible smell so she had to throw them away! Never again will I use the services!.
Ordered a floral arrangement and then upgraded to luxury grade, it was anything but luxurious and the color combination wasn't even close to what I selected. Flowers were not the freshest and didn't last.
Do NOT order flowers from here! They add surprise fees, do not deliver on time, do not deliver requested arrangement, and only way to get person on the phone is to call to place an order. They are quick to take new orders when they cannot even fulfill current ones. Put on constant hold when request to speak to customer service is made. There is no attempt to remedy any mistakes.
Wanting to use a local florist, not FTD or flowers.com,, I ordered off their website While I understand that substitutions may be necessary depending on availability, the arrangement that was delivered was not even close to what was ordered. The vase, the flowers, the colors, etc. In a case where it is going to be so drastically different, contacting me to discuss options would be appropriate. The square vase is what I ordered. The tall vase with ribbon was what was delivered. They are still beautiful, just nothing like was ordered.
My husband was trying to surprise me at work and the flowers never came. He called for a refund And the rude lady on the phone hung up on him. We finally got it back, but geez! Learn customer service! $99? 7-10 business days to refund an instant charge…. Yeah I call scam company! I'd show proof of purchase but they never arrived…. Pretty disappointed
My fiance ordered me an arrangement with gifts. The order arrived 4 days late and was incomplete! My roses were dying and just thrown in the vase. It had a Dollar Tree bear with two different size eyes facing inward as well as the heart shaped candy. It literally looked liked someone's child made it. The delivery instructions were not followed. This was just an unprofessional and unacceptable purchase! I see why they have received so many 1's for reviews. This was a horrible experience! The Floral company that they used via the card that was attached is called Floristeria Vanidades with Pedro Serrano listed as the owner need to do better by giving the consumers quality products that are worth purchasing! We are upset, highly disappointed and will not be using Ava's Flowers ever again!
I ordered a $54.99 DELUXE version of Floral Harmony Bouquet for my friends 60th birthday. I also paid $9.99 for 1 PM delivery (did not happen until 3 PM) $2.99 for a Greeting Card Service; Free delivery is a joke when they charge you $18.95 for Service and Handling. Total $86.92. It looked like something you can pick up at Walmart (sorry to slam Walmart though!) Customer service doesn't care! I eventually received $20.98 refund ($9.99 for express delivery and $10.99 towards flowers) That's not even a quarter of my cost. They offered $10 for future purchase. I told them to take that $10 & put it where the sun don't shine. There will be NO next time! EVER!
Overview
AvasFlowers.net has a rating of 1.2 stars from 678 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AvasFlowers.net most frequently mention customer service, next day and local florist. AvasFlowers.net ranks 263rd among Flower Delivery sites.
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- Mahwah, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members