AvasFlowers.net

3-8-23 My husband sent me flowers for the first time at work. ( he gives me flowers all the time at home)
At 7:20 PM last night, I get a text from an uneducated, low-income "delivery driver" that says, Hi, I am deliver flower, i just lost like 20 minutes, I sorry cause don't deliver before 7PM!? But I will deliver on 7 minutes more.? ( this is actual text). I responded by, Please go down and pick the flowers up, do NOT leave them outside the building as no one is there till tomorrow morning. He responds back, it can't be possible if you close at 5pm This order said deliver before 7pm ( FIRST OFF, THAT'S NOT TRUE, AS MY HUSBAND KNOWS I LEAVE ABOUT 3PM) 2ND, HE DIDN'T TELL ANYONE THE TIME. JUST THAT HIS WIFE LEAVES BY 3. ( so, this "delivery person" lied! I then said, WOW, how unprofessional of you, what would you do, if it was your wife, or employee? Please go pick up the flowers, don't let them sit outside all night! Take pride in what you do. HE then said, "Are you Asian?" wow wow wow, NOW we're saying racists remarks? GOOD ONE AVAS FLOWERS! YOU HIRE SPECTACULAR EMPLOYEES... GOOD JOB. After that, I had to block him. THAT PERSONS NAME IS "LE VAN"
I get a call today 3-9-23 at 8:45 AM on my way to work... very patronising... oh how sorry they are yadda yadda yadda, we'll have these flowers sent right out to you. And you WILL RECIEVE them BEFORE 3PM, huh... it's now 3:15 pm,... I'm getting ready to head home.NO FLOWERS... I'm telling you, STAY AWAY FROM THIS COMPANY. THEY MAY MAKE GORGEOUS ARRANGEMENTS, BUT THE CUSTOMER SERVICE IS WAY BELOW PAR!

Chose this vendor because they said that they delivered same day on their site, and said they worked with local florists. Sounded good. I ordered flowers for my partner (very slow loading site). Received confirmation email, that allowed me to track. Last night, I asked my partner if he received the arrangement. He did not. I checked the status, and it stated that there was an attempt to delivery. BUT-in my order notes for the delivery driver, i stated someone may not be there, and to leave the flowers on the porch.
I called this am and asked where the flowers were. I was told that there was an attempt at delivery. Well, I have a home security camera. No one came to our house all day. So, lie #1. They tried to call the local florist, but the florist wasn't opened yet. I was assured that someone from Ava's would get back to me. When I had not heard back by noonET, I called again. The person I spoke with called the florist, and they were told that the flowers would arrive shortly. Still nothing on our home camera, so I called again at 2. I was told the flowers would arrive by 5. Nothing by 5. At this point, I requested a refund of my delivery fee. I was told that they couldn't do that, but could refund me 5%. Fine. He called the florist, and told me that the flowers were en route, and would arrive by 7MT. So, at 6:58, I called. Flowers still not arrived. I was told the florist was now closed, and that they were closing. I asked for the name of the local florist direct, but was told that they weren't allowed to provide this. I asked for a refund, and I was told that they weren't allowed. So, I opened up a dispute with my CC company. I placed the order early yesterday, and a day and a half for same day delivery, with no delivery in site is enough for me. Buyer beware. Oh, yeah, with that 5% discount, I was also given 10% off my next order. That'll never happen.

I ordered flowers for my mother. They failed to deliver and did not notify me. Unacceptable service

I was promised same day delivery a d it got there 2 days later. Half of order was missing and it did not look like picture at all.
Such a scam.

Sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks suck sucks sucks sucks sucks

I ordered flowers from Avas, online, on 2/10. The confirmation said they would be delivered between 2/12 - 2/14. I had requested delivery on Valentines Day but understood it was a busy time, so these dates were fine with me. As of 2/16 the flowers never arrived. After numerous update requests and one phone call with Customer Service I decided to cancel the order. Since the cancellation policy didn't cover this situation I told them I was having the credit card service deny the charge. On Monday the 17th, Avas notified me that they had refunded my money. While Avas customer service was quick to respond they always blamed it on the delivery service. After first being told that the delivery service had made the delivery, which I denied, their final update said "We regret to inform you that the local florist encountered difficulties in completing the delivery of your order". I'm sorry I never read the reviews which were 1.1. Luckily my wife forgave me.