AvasFlowers.net

This is a fraud company that advertised something and deliver something completely opposite. Upon reporting the customer service agent refused to give email for reporting person and her employee ID and name. I order for my bf's bday and they sent him PINK flowers instead of blue. It was so embarrassing. Thank God I didn't sent to work as it was his day off. See the picture it makes more sense. The PINK is what we got and BLUE is what I ordered.

I ordered for my cousins who had suffered a loss. They had free delivery, then charged me a 29.00 service fee. They delivered to the wrong address and the arrangement looked nothing like what I ordered. They agreed to redeliver and it was worse! I asked for a refund and they only gave me 20.00. Total rip off don't do business with these people.

Called at 10:30 am on a Thursday to have flowers and items delivered on a friday to my wife's work. On Friday was contacted in the afternoon by one of their reps stating that there was a problem with their stylist, and that it could not be delivered on that day. Trying to be understanding, I agree to delivery on Saturday, which was the day of our anniversary. All day I checked, and the order never came. Tried calling service rep, only got a computer, saying that they put in a ticket, and I would be called back. Never happened either.
So contacted the credit card company to take off the charge. Deal with local people, this place is apparently too big to give good service.

This company is a scam! False account numbers that you can't plug in to track your order on their crapy website, excuse after excuse about why things are not being delivered, and just over all bad service. Also if they say they will give you a refund make sure you call your credit card company and cancel that payment because you will never see that money again if you don't. STAY AWAY

The flowers I ordered and the ones my sister received were completely different. The bouquet my sister received was old, worn out, a day away from dead. So heartbreaking for me. My sis is so important to me. I really wanted her to feel special.the first pic below was what I ordered, the second, the crap she received…. Like, Wtf? Does nobody have any integrity anymore?

Ordered flowers for a cousin who had tragically lost a son. Wanted to send a nice arrangement so I ordered the Luxury arrangement. Was delivered a day late although I received an email stating that it was delivered, along with a specific time, on that day I requested. The flowers were poorly arranged and all I received for the extra $30 was 3 roses! Customer service said it met their requirements. I could have put together a better arrangement using Kroger flowers! Stay away from these people!
The pic on the left is what was delivered. The pic on the right is what I ordered. As pictured, it is $30 less than the luxury arrangement!

I was pleasantly surprised at the beautiful arrangement. This was hassle free. The experience left me happier than with the bigger National companies. Buy local!

I am in Florida-my wife is in NH. I wanted to send her flowers for her birthday. My fault I ordered the day before on a holiday weekend. I received confirmation. Then I received notice that the flowers could not be delivered the next day and will be delivered in three days. Also they did not have the flowers I ordered off their website so they arbitrarily changed the flowers-I had no say in it. I went on the website, cancelled the order only the order never cancelled. I made repeated attempts to contact them using the phone and online. There is no way you can talk to a human to resolve anything. They delivered the flowers of their choice... red roses. My wife said they looked nice though some looked like they were dying already but she was happy. Buyer beware... order with caution. I will never use them again. I gave them two stars because the majority of the roses looked good, but then decided the frustration and experience demanded a one star.

I placed an order, for a (very special) event, my Aunt and Uncles (60th) Anniversary. I paid $128 for (Luxury Grade) Flowers, all yellow, and I paid extra for a Balloon (Happy Anniversary)... what I got was (extremely) disappointing. Only (one) yellow flower, very average flower choices, and balloon that said (Congrats). I could have bought a $10 bouquet of flowers from the food store, stuck them in a vase... and done a better job. I would (NEVER) use this florist again!~

My flowers I ordered were exactly what i wanted - beautiful! They were delivered the same day when I placed the order. The website made it very easy to place an order as well. Thank you!

I ordered flowers online for a friend in another state. I Paid 74 dollars for flowers and service charge. They arrived 3 days later even though they were suppose to be delivered the next day. When I was sent a picture from my friend, I was embarrassed. They looked to be worth $20. Much smaller, cheaper flowers and nothing like I ordered. I tried emailing and got no response. Stay away from this place. They are processed out of state and delivered via UPS. HORRIBLE EXPERIENCE!

Customer service is horrible. Was hung up on by Supervisor. The flowers I ordered and paid for were wrong. I asked for a planter full of Perennials for my mom's front porch for Mother's Day. What she received two days after Mother's Day was an indoor basket and a card that read " In Sympathy ". Last I knew my mom was alive and well. I was horrified. How could a company be so insensitive. The owner of this company Matt Neuenhaus should be ashamed of himself and his employees.

My husband paid $100 for a birthday arrangement for his mom. When it arrived it was nothing like the picture and looked like a $20 special from a local supermarket. Don't waste your time with this florist. It's a ripoff.

Ordered flower arrangement for a funeral. Thank God a person took pics of all flowers that were there. She sent pic to me of what I ordered and to my DISGUST this co. Sent the wrong arrangement. I got refund... Do not waste your time ordering from this co.

Upgraded order to include "vase". Supposed to be beautiful pastels with Rose's. What did she get? A squat square dish garden style small container with 12 short tulips and 2 Rose's. All cut very short. Very sparse and straggly. Do not waste your money at Avas.

After receiving only rude accusations and no resolution from their customer service department, I filed a complaint with BBB and Trust Pilot, posted negative reviews on multiple sites like this one, and even found an email address for the owner, writing him an email about his company's shady practices. That very day, I received a phone call from their corporate office. The employee Apologized profusely, immediately applied a full refund, then instructed me to order a free deluxe gourmet food basket from Ava's Baskets as compensation for the horrible service, and the unacceptable treatment from their customer service dept.
I do not know if these actions would have been taken on their own, or because I launched such an aggressive campaign. But they did go beyond expectations to resolve my issue.

This business sadly doesn't care about its reputation... that says it all. Should've checked reviews online first. Better Business Bureau rating is an F. Please read it's Pattern of Complaint and Alert on the BBB site; this will say it all. In my case, they sent a vase with about 6 tulips out the door to my mother without even any greens! Nothing in the vase to even support the tulips that can't obviously support themselves. When I sent a photo of what it looked like, they were apparently not OK with how it looked, but stated that the discount of 10% that they could give me should be considered a refund. They're frauds. Shameful!

There was an additional $25 service charge at the end that was unexplained and unexpected. This felt like a scam since the flowers were only $50. What's a 50% service charge?!

The website was very easy to use! They were out of a lot of the items I wanted, but my friend absolutely loved the flowers that were chosen by the customer rep that I talked to. It was a last minute delivery request, and was filled in a timely manner. I appreciated the discount on the delivery fee since the sunflowers were delivered a day late. They were a nice belated birthday surprise for my friend. I will definitely be calling again when I have a need.

Ordered a snack basket and a spray for a visitation/funeral. As it was several states away from me, I Googled for a local florist. Avas came up as a hometown florist. Only because it was alphabetical. Website looks genuine. They called me 24 hours AFTER it was supposed to be delivered and said they could not arrange it with their contacts. I am livid. Supposedly I will get a refund. Do not use them, think it is a total scam. They have had my money for 10 days! 10 more days to "process" refund!

If I could give a zero I would. These were the worst flowers I have ever gotten. My husband ordered 18 Sunflowers with Teddy bear to be sent to me for our 24th anniversary. 12 Sunflowers and 2 pieces of a plant came in a box that I had to put together, No teddy bear and the flowers never opened. Sent them a message as I wanted a refund or a new bouquet of flowers sent in replacement, even sent pictures. Their response, "we'll give you 20% off your next order". There isn't going to be a next order I wrote and requested a refund or new bouquet. They came back and offered 50% off. None of the customer service people speak clear English. Never heard from them again. So I'm writing this review on every website they advertise on. Do yourself a favor and call your local florist because THESE PEOPLE SUCK!

I went to their website and ordered a mini rose plant, in a basket. Several hours later they notified me, by phone, that they did not have the product. We discussed several options, while I looked at their site. The next option I chose they also didn't have. I specifically told them I wanted yellow flowers and nothing I mentioned was available. Finally I decided on the sunflower arrangement, from their site. The arrangement that they finally delivered was nothing like I had ordered and also not the quality I paid for. Would not recommend, or use this florist again.

They promised one thing delivered what they wanted no where close to same item. They were half dead and when i called they said we will give you $10.00 off future purchase they then said we will give you 50% of your money back. I asked for a supervisor the same fellow emanual got on trying to disguise his voice and hung up on me. Wish I could select zero stars that's what they deserve