AvasFlowers.net

Ordered flowers for next day delivery and they weren't delivered. Spoke with customer service who assured me they would be delivered next day and still no delivery. Contacted customer service and they said they weren't delivered because store was closed that day. Why would customer say that if they were going to be closed. Customer service then assured me yet again they would be delivered the next day. Finally they did get delivered. Wasn't too thrilled with the extra fees at the end.

Neither pricing nor service is good here. Ordered on Saturday for same day delivery. It was assured on the phone by a staffer. "No problem, it will be there early afternoon." When I checked on the order on Sunday, I got a recording saying that it would be delivered on TUESDAY, or FOUR DAYS LATER! Screw that, I cancelled the order, and if my refund isn't timely, I will be visiting the BBB and dozens of other consumer advocates.
Do yourself a favor and visit any other florist besides this one.

The anniversary of my uncle's passing was coming up and I wanted to order flowers for my aunt to be delivered on the anniversary "day" of his passing as I knew my aunt would be sad & I just wanted to brighten up her day just a little. So this was very important to me and had ordered the flowers a week prior. The day the flowers were to be delivered, Avas Flowers had called me to say that the flowers couldn't be delivered until the next day. I told them this was unacceptable and explained the importance of the flowers being delivered on THIS particular date. The gentleman "laughed" and I was irate! Let me remind you that their website also says "same day delivery." So I said "why not put me in as a same day delivery?" He said they couldn't, and, without an explanation, told me to "take it or leave it." I also made a written complaint with the actual company and they NEVER responded. I will NEVER order from Avas Flowers again!

I wish I had read the other reviews before ordering. But they are deceptive and advertise themselves as a local florist. THEY ARE NOT LOCAL. You wont get what you ordered and you will be overcharged, i finally went through my credit card company and demanded a refund.

It was horrible. They charged my husband for a gorgeous arrangement what I got looked like a child arranged it. Worst florist ever.

My order was placed by myself in the United Kingdom for a special occasion to the DiFulgo family in McLean, VA., USA. The order sent by Avas Flowers Net and received by the DiFulgo Family was an insult. The flowers were just dropped on the porch, some heads were missing and most of the flowers died within 2 days. There was no response to my complaint; no acknowledgement of even receiving my complaint; no apology; no replacement of the order; no refund.
Now, after nearly 4 months I'm asked to write review? Are you crazy?

DO NOT TRUST THIS COMPANY! I spoke to someone at the Ava's Flowers in Durango yesterday and solidified that the flower arrangement was in stock and could be out the next day for my Mother's Birthday. But this afternoon, the day of her birthday, received a TEXT stating "the order cannot be completed the flowers are not in stock and will be sent out on 6/28/2021". I want everyone who reads this not to order through this company. There is zero customer satisfaction and they did not accommodate with me either. I even asked if they could just send out any other arrangement and she said "NO". They were blatantly rude and clearly do NOT care about their customers being happy. Just look at the other reviews.

I ordered flowers for my moms birthday on 10/1 to be delivered by 10/2, her birthday is on 10/3. The order did not get delivered 10/2 because they didn't have the arrangement. Rather than call, I received an email that went to my junk mail. I called them on 10/3 at 8 am and stated that it had to be delivered that day by noon, otherwise my mom was going to be gone. I was told that they could definitely do that but it's an extra $7, fine I pay the money.

It was not delivered on time and my mom did not get the flowers on her birthday. I spent over 90 minutes on the phone with customer service trying to reconcile the fact that I paid for a service that was not delivered in a timely fashion. Nothing.

I ended up paying $80 for flowers that were not delivered on time but they think that's okay because she got them the following day. This company gives no control to their customer service reps and blames everything on their contract delivery service, which will get you nowhere. Stay away. Horrible customer service.

I ordered beautiful pink and purple bouquet but received orange and green also paid $25 for handling?

We ordered flowers to be delivered to our daughter bridal suite on her wedding day and apparently the flower designer "cancelled " the order with no notice or reason? This was such a disappointment for the father of the bride who planned this surprise. Ava florist in Cave Springs Ark you suck!

This was my first time using Ava's Flowers. I will definitely choose again. Easy to use website, same day delivery and the flowers were absolutely beautiful!

Would purchase from a gas station before ever spending a penny for this garbage again. Should have done more research. Maybe $10 worth of flowers sent, spent $106.

Ordered flowers and chocolates for my daughter's birthday 3 days in advance, WITH SPECIFIC INSTRUCTIONS to deliver in the morning as my daughter leaves for work at noon. I received an email confirmation that flowers were delivered at 4pm. I called and asked who accepted the delivery?. AFTER 2 PHONE CALLS AND 40 MINUTES OF MY LIFE WASTED TRYING TO GET A STRAIGHT ANSWER, it was revealed that the flowers were dumped on the doorstep outside her apt. And left unattended for six hours before she got home. No box of chocolates. Called again and received a 15% credit on a $179 order. Oh boy! Totally disinterested and useless customer service dept, reciting the same canned speeches only served to escalate my frustration. Save yourself enormous stress of dealing with this company. Putting it mildly, it was a huge disappointment.

If you don't believe any reviews on this site, believe this one.
I sorely wish I could leave a no-star review, because I would. My 16-year old son is living out of state right now and tried to order me flowers for our first Mother's Day apart. He got absolutely screwed out of $80 of his own money because he found this camel fodder company who advertised themselves as "local", didn't deliver any flowers, and texted him last night at 11 pm that his order could not be fulfilled. GARBAGE INDIVIDUALS WHO SCREW PEOPLE and have the gumption to tell me to f*** off when I called them.

I placed an order this morning and asked for the flowers and candy to be delivered tonight. They told me yes they would have them delivered today after 4:30pm. No communication saying they delivered so I checked online to see why they were not delivered. Now they say Monday and they don't have the flowers needed for that arrangement I chose so they will substitute. No phone call, no text, no email to tell me it wont be delivered today. I called them and all they can say is I'm sorry but we cant deliver today it will be Monday. I didn't pay for flowers to be delivered on a different day. I needed the flowers to be delivered to a family member today. If they need to change a delivery date then they should contact me to see if its ok and let me make the decision. They don't know the situation of why I needed the flowers today and to assume its ok to change the arrangement and delivery date is NOT ok. Never will I use them and I recommend no one orders from them. I canceled my order and went with a better company. #Flowerpatch

I placed there order to be delivered on a birthday. They did not arrive as promised, so my niece did not have a gift from me. We live far apart and this was very disappointing

What a WASTE! I sent flowers to my mom after her surgery, including a glass vase in my order, and what was delivered looked like such a mess. Honestly my 2 year old niece could have put together a better flower arrangement. And it came WITHOUT a vase. When the email came requesting feedback, which was only sent a full four days after the order, I submitted my honest feedback without any hope for a new bouquet or a credit. They responded saying that their customer service policy only covered the first 24 hours and they gave me $15 credit. WHAT A JOKE as if I'd ever order from them again. DO NOT USE THIS COMPANY, you will be underwhelmed by whatever arrangement you order and in general disappointed.

I called twice to make sure my
Order would be delivered at a specific time and it was never delivered!

I placed an order for flowers at 10:15A and paid extra for the order to be delivered by 1P because my mother had to work that evening. It had still not been delivered by 4P. I called the company to cancel the order. They refused to cancel until I said I would call my credit card company and cancel the charge. They then put me on hold and called my mother to see if it was still OK to deliver the flowers. My mother had not paid for the flowers! She had no IDEA I was even sending the flowers! What kind of business is this! I will never order from this company again!

Customer service has had me transferred lines 5 times in the past hour. Telling me they are transferring me to "my local florist designer to deal with my order" the next line picks up and says "Avas flowers how can I help you today?" They do the same thing. Tell me they need to gather my info. Put me on hold for 10 minutes and continue keeping me on hold instead of canceling my order. DO NOT ORDER FROM THESE PEOPLE! I did on accident and am still currently on hold to cancel a $200 order.

Website did not work. Phone service was terrible. Turned out to have extra fees. Do not use this company.

PLEASE LISTEN TO ALL OTHERS WHO'VE WRITTEN NEGATIVE REVIEWS! IT'S THE TRUTH, THEY ARE SCAMMERS AND WILL TAKE YOUR MONEY! SAME SITUATION HAPPENED TO ME AND THEY WILL REFUSE TO REFUND. THIS IS NOT A STOREFRONT BUT AN ONLINE ANSWERING SERVICE THAT CONTRACT OUT TO FLORISTS IN THE AREA. DON'T BOTHER.

Ordered flowers for the funeral of my son's teammate - ordered early, called the day before to confirm and make sure the flowers would arrive before the funeral service... confirmed that they would... then flowers never showed up - no phone call or email until 8 hours after the service! Then they wanted to give me a "partial refund" YOU HAVE TO BE KIDDING! HORRIBLE SERVICE! Would never order from these people again - very deceptive in "local florist" advertisement! DO NOT USE THIS SERVICE! THEY CANNOT BE TRUSTED!