AvasFlowers.net has a rating of 1.2 stars from 682 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AvasFlowers.net most frequently mention customer service, next day, and local florist problems. AvasFlowers.net ranks 265th among Flower Delivery sites.
I ordered some flowers to be delivered to a camp in Pennsylvania, USA (from UK) where my daughter is working for the summer, as it was her birthday. So I chose this company from a google search for that area. Easy to order and the flowers were delivered on time. Although I only ordered a small bouquet (trying to keep costs down) the quality of the flowers looked good, and some buds were still to open when they arrived, so would have filled out a bit more. Happy with the service and was updated when they were delivered.
I am sooo sorry I placed an order thru Aves Flowers. Their website was easy to navigate and use. However, once the order was placed with an undisclosed service fee and a rush fee for delivery before 2:00 pm. Sun was sunny. Weather was not a factor. Could not get in touch with customer service. Could not get an answer on line. Recieved a text that the arrangement was delivered…. GUESS WHAT! Not recieved! 30 years of service? BEWARE.
SCAM SCAM SCAM
NO CS
PHONE TREE TAKES YOU AROUND IN CIRCLES
CS "AGENTS" PRETEND TO GET A HIGHER UP, PUT YOU ON HOLD, THEN COME BACK AS A DIFFERENT PERSON
MAKE IT IMPOSSIBLE TO CANCEL AT ANY TIME WITHOUT A "FEE"
Don't take my word for it. Check out the BBB & Consumer Affairs. Believe me, you do not want to do business with these people.
Date of experience: December 31, 2019
Avasflowers has very good service! I will defiitely use them again! They have very pretty designs and great delivery services!
Products used:
Roses
Date of experience: May 21, 2023
I HAD ORDERED FROM AVASFLOWERS FOR A FUNERAL. IT WAS MOST UNFORTUNATE THAT THE FLOWERS (OUR CONDOLENCES) WERE NEVER DELIVERED. NO CONTACT WAS MADE TO LET ME KNOW THAT IT HAD NOT BEEN DELIVERED EITHER! THIS IS AN UNACCEPTABLE WAY TO CONDUCT BUSINESS. FROM WHAT I CAN SEE FROM THE OTHER REVIEWS, THE LICENSE FOR THIS COMPANY SHOULD BE PULLED.
Date of experience: November 2, 2020
I paid $84.99 what looks like I could of picked in my back yard. Looks nothing like the picture. Very disappointing. Will never order from them again. Very deceiving
Date of experience: February 8, 2022
I ordered online a LAVENDER funeral spray with writing on the ribbon, what professional Company would write on the ribbon in black marker TOTALLY DISAPPOINTED
Products used:
Avas Flowers
Date of experience: August 10, 2023
Used the website (friday afternoon) to order a sympathy arrangement, to be delivered to the funeral home.
I used your company because it said it was in White Plains?
Fast delivery? And family run?
I called later on Friday because delivery was not clear.
After checking, the young lady, assured me that delivery would take place Saturday before noon and not to worry.
I checked the website all weekend and could not determine delivery, not impressed.
Monday was very difficult to reach you. Call centre agent answered laughing and re-queued the call before I spoke. Ten minutes later system told me too busy and hung up on me.
Two more calls to get another telephone number from sales agent.
Finally told yesterday Monday, that delivery was made to a church at 900a? Still nothing on website.
I asked for a call-back from the duty supervisor, because I was seriously disappointed. I waited all afternoon for the call.
We know that flowers are for the family left behind and are a show of love and respect.
My arrangement never made it to the viewing. I never gave any church information, no funeral, only mass.
Again I rang this morning asking about a manager calling me. Horrible agent. Sorry no guarantees... you used website. Your fault. No call back. We are too busy. Dying on mother's day...
I may or may not get a call-back...
I request a 50% percent partial refund. As you can see, nothing was right.
No a good outcome, I think my late-aunt and her family deserved better.
Date of experience: May 29, 2019
On the 30 April 2018 I ordered a basket of colourful plants for my mothers birthday paying 100 dollars the next day I received an email saying they would send a potted peace Lilly instead I emailed them begging to send something with color as it was my mothers birthday they sent her the peace Lilly anyway few days later the plant started to die my mother panicked and rang Avas for some advice was told not their problem
Date of experience: June 6, 2018
The flowers I ordered were an embarassment. My wife called me a cheapskate as she believed I could not have spent more than $19 for this anniversary bouquet - which cost $79 and was supposed to be (according to the sales rep) extremely impressive.
Problem is, it was impressive AS IT WAS TERRIBLE.
Customer service repeatedly put me on hold and then disconnected me.
I sent them a picture - at their request - only to be told they NEVER received it - THREE TIMES.
Finally I spoke to a person and they did not hang up. They finally admitted they had the picture. They said everything was as it should be.
Customer service stinks. The flowers stink.
I WOULD GIVE THEM 0 STARS IF THE OPTION EXISTED. DO NOT USE THIS COMPANY UNLESS YOU WISH TO BE DISAPPOINTED AND GIVEN THE RUN AROUND.
Date of experience: July 13, 2019
I ordered flowers for Mother's Day. They never came. Waste of $75! Can't get ahold of customer service either!
Products used:
Didn’t even receive my flowers!
Date of experience: May 16, 2023
They flowers and teddy bear were beautiful and very lovely. It put a big smile on a pretty girls face!
Date of experience: May 6, 2023
From the colors to the quality, the flowers were great. Service was also excellent. She received several comments on them.
Date of experience: June 18, 2023
Items not received, unable to speak to a customer representative. Unable to get any info on order…..
Tip for consumers:
This company is horrible, complete scam!
Products used:
Ordered and immediately paid for flower delivery. Items never received and unable to speak to customer service rep or file a complaint.
Date of experience: February 15, 2024
I used to use 1800 flowers but they constantly messed up my orders. Not once has my order ever been screwed up on avas flowers. The flowers are always fresh and last for at least several days.
Date of experience: March 12, 2014
I ordered windchimes with stand for my Aunts funeral I payed 140.00 bucks when I saw them I could of bought them at the dollar store never ever will I use your services again when I was placing the order I asked the lady to send me a picture she said she could not do that until I placed my order I never did get a picture the lady also seemed very rushed and I had a hard time understanding her. I really think I will contact the better business because I was never so embarrassed when I saw them.
Tip for consumers:
junk
Date of experience: August 29, 2021
After at least 20 minutes on the phone with a representative going over my order and giving my information I look at the confirmation and discover I was lied to multiple times when I placed my order. First lie-was told my daughter would receive her fruit on a stick basket today, the day I ordered.
Nope, confirmation said basket was goung to be delivered the next day. Second lie- I was very explicit that I wanted fruit on a stick. I asked the girl three times at least if she was sure they had this and I would be able to order this. Confirmation said my daughter would get a fruit basket. Third lie- ordered a medium. Confirmation said small. The people we speak to are not at the store they are I'm guessing in New Jersey. From my experience, if you call to place an order, the representatives will say anything to get your order. It's scummy, dishonest, $#*!s like this which make you afraid to trust anyone. What should have been a pleasant experience ordering my daughter something for her birthday has turned into an hour long ordeal. Do not order anything from this scum company.
Date of experience: February 6, 2022
I ordered early that morning an the beautiful flowers for my daughter's birthday was delivered with in 5 hrs the same day. I was so very happy. Everything was wonderful.
Thank you
Date of experience: December 3, 2021
Flowers were great. Very pleased with the arrangement and quality. Balloons really helped for the occasion.
Tip for consumers:
Satisfied Customer. Have used this Vendor several times. Very happy with the products & customer service.
Products used:
Flowers & Balloons
Date of experience: July 12, 2023
When you order from them they actually deliver the flowers for you very quickly nice an easy. I loved the service I would recommend them to anyone!
Date of experience: August 3, 2023
I placed an order for a friend in hospital. The surcharge was outrageous and the delivery was never made.
Date of experience: July 6, 2023
DO NOT USE THIS COMPANY. I ordered flowers for my mother's 80th birthday, which obviously was an important event. I ordered them 5 days before her birthday and was assured they would arrive on her birthday. No flowers arrived which was greatly disappointing. When I tried to get a refund they continued to give me the run around not to do it and it took me getting really angry, accusing them of not being a reputable business, and threatening to contact the Better Business Bureau. Once they claimed they canceled the order it took quite awhile to get a cancellation number. And on top of that I was told that it could take up to 10 business days to receive the credit on my VISA card.
Date of experience: June 28, 2020
I called to see if they delivered same day the phone rep. Said they may have to deliver next day it was a funeral memorial I was very clear about I needed the flowers delivered same day if not then to not waist my time. TO MAKE A LONG STORY SHORT THE REP. WAS ONLY INTERESTED IN MAKING MONEY NOT IN MY INTEREST AT ALL THEY DID NOT HAVE THE COLOR FLOWERS I WANTED FINE, SHE CLEARLY SAID SHE WOULD MAKE SURE MY FLOWERS WOULD ARRIVE SAME DAY... THEY ARRIVED NEXT DAY AND IT WAS 149.00 THE FLOWERS WHERE BEAUTIFUL BUT THE SERVICE AND TIMING WAS AWFUL VERY UNPROFESSIONAL AND I WILL NEVER USE THEM EVER. All white flowers Delivered whenever they want. Ridiculous. I would add a picture but I did not receive one the family and I where grieving I didn't even get a delivery confirmation after I was very specific about that too. I DON'T APPRECIATE BEING LIED TO.
Date of experience: December 21, 2020
I received 2 dozen roses for my anniversary. The vase was almost as long as the flowers, so the flowers looked stuffed into a vase and not arranged. It was 180 bucks. It's not worth the price.
Date of experience: February 21, 2022
FIRST AND LAST TIME USING! HORRIBLE, HORRIBLE, HORRIBLE! Flowers almost didn't get delivered in time, the balloon was nearly flat, roses were brown around the edges and they couldn't even spell a name correctly AFTER it was spelled out for them. And let's not forget to mention the price. OUTRAGEOUS! DO NOT USE!
Date of experience: August 13, 2019
Gorgeous flowers and great service. Would recommend them to other people. So many options and choices of flowers.
Date of experience: July 23, 2023
Talk about a poor job. Pictures misrepresent the product and all in all a totally embarrassing and disappointing experience. I will NEVER order flowers from them again.
Date of experience: July 29, 2019
Sending flowers online is easy at Avas Flowers. Our reliable flower delivery services will get your flower arrangements there fast and cheap.
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