AvasFlowers.net

I have never been more disappointed in a flower delivery company. I ordered flowers for a friend who was going through a tough time. The flowers never arrived, I received a message from Ava's Flowers saying delivery complete. THERE WAS NO DELIVERY. Two days later and the flowers still have not arrived. I spoke to a customer service rep earlier today, they said there was an error and their system marked the flowers delivered so the order was not sent. This person assured me that they will remedy this due to their error, and the flowers would arrive by the end of the day. Just now, I get another text message saying they were delivered, again no delivery…. Again spent 20 minutes off and on hold with yet another rep who claims, there is another error on there end and that there was no delivery. Another issue is that they actually charge an additional $2900 "service fee" on top of your order…. This is in addition to a delver fee. BEWARE, DO NOT COUNT ON THIS COMPANY FOR FLOWERS for a special occasion. They are not local as they advertise. I would give this company zero stars!

You don't get lower than this scum of a company to steal from good people during their time of great disparity and mourning. Ordered over $1300 worth of funeral flowers. We never got to keep about $700 worth of funeral flowers including the casket spray to place on top of his casket to celebrate the life of my grandfather. You can see for yourself what we received instead because the "florist" who works out of her mom's house or her mom is the florist (we got the run around) sent us dead flowers.

When I placed the order, they ensured me everything would be OK, flowers would be fresh, last 3 days (the length of our traditional funerals), and be on time. We only received 3 floral arrangements out of 8. My family had to run around the night before the funeral, to Walmart and other grocery stores to find enough flowers to buy to put in vases, so we'd at least have something.

It was a nightmare dealing with this company. Oh boy, the run around they will give you and I spoke to so many people I documented at least 6. They do NOT honor their customer satisfaction statement they have plastered on the top of their website. I filed with the BBB in NJ and they still did not bother to respond or refund any of my family's money.

I have posted reviews on other sites, but avas goes around and gets these reviews taken off so they will seem like a decent company, but from my experience, they are not. They are a take your money and run type of deal.

I've never wished badly for anyone, but I certainly hope karma catches up to this company real soon and shuts its doors. Just find other reviews. They're all similar to mine here.

Included are pictures of what we received so you can see for your self how their quality premium flowers look like.

I placed an order for a funeral plant for a friend's wake/funeral with two days notice to be sent. They called me the day before delivery telling me they couldn't find a florist in that town to deliver to that funeral home and for just $20 more, they would find someone to deliver the order to the funeral home. I told them I wasn't paying $20 more for them to Google a florist and place an order because I could do that! I told them to forget it and refund my money. They told me they had to charge me $18.95 handling fee in order to cancel my order. I told them they are not getting one more cent of my money. I asked to speak to a supervisor and of course, there was "none available" but Eric was authorized to refund my money after 10 business days. I said no, I want my money refunded now and he could give me the cancellation number. He said he could not provide that at this time. Long story short, I "Googled" a florist near the funeral home, placed the order (cheaper) and then proceeded to call my credit card company and placed a formal dispute. DO NOT USE AVAS FLOWERS! THEY'RE A SCAM!

No support. Order terms never shared. Their phone system is simply a set of notifications to cover their $#*!. COMPLETE SCAM

We ordered a bouquet for Mothers Day and girl nothing near what we ordered. Totally unhappy and feeling ripped off.

They make guarantees they never intended to honor. They will not even refund you. Your arrangement will be sent 2 weeks later & the don't care.

3-8-23 My husband sent me flowers for the first time at work. ( he gives me flowers all the time at home)
At 7:20 PM last night, I get a text from an uneducated, low-income "delivery driver" that says, Hi, I am deliver flower, i just lost like 20 minutes, I sorry cause don't deliver before 7PM!? But I will deliver on 7 minutes more.? ( this is actual text). I responded by, Please go down and pick the flowers up, do NOT leave them outside the building as no one is there till tomorrow morning. He responds back, it can't be possible if you close at 5pm This order said deliver before 7pm ( FIRST OFF, THAT'S NOT TRUE, AS MY HUSBAND KNOWS I LEAVE ABOUT 3PM) 2ND, HE DIDN'T TELL ANYONE THE TIME. JUST THAT HIS WIFE LEAVES BY 3. ( so, this "delivery person" lied! I then said, WOW, how unprofessional of you, what would you do, if it was your wife, or employee? Please go pick up the flowers, don't let them sit outside all night! Take pride in what you do. HE then said, "Are you Asian?" wow wow wow, NOW we're saying racists remarks? GOOD ONE AVAS FLOWERS! YOU HIRE SPECTACULAR EMPLOYEES... GOOD JOB. After that, I had to block him. THAT PERSONS NAME IS "LE VAN"
I get a call today 3-9-23 at 8:45 AM on my way to work... very patronising... oh how sorry they are yadda yadda yadda, we'll have these flowers sent right out to you. And you WILL RECIEVE them BEFORE 3PM, huh... it's now 3:15 pm,... I'm getting ready to head home.NO FLOWERS... I'm telling you, STAY AWAY FROM THIS COMPANY. THEY MAY MAKE GORGEOUS ARRANGEMENTS, BUT THE CUSTOMER SERVICE IS WAY BELOW PAR!

DO NOT DO BUSINESS WITH THEM!
Ordered upgraded 'Sunset in Belize' on Monday for Tuesday delivery. After numerous outright lies from customer service rep, they were just delivered Thursday from a GROCERY STORE! Not even close to what the arrangement ordered was and looking at the flowers they already have brown on the petals. I was repeatedly told that I could not be reached to indicate delivery moved to Wednesday because my number is international (Cleveland, Ohio). Also told it was a REDELIVERY, but then verified delivery never attempted. Finally assured that local floral designer will prepare and deliver today. Wait, now they are out of Gerba daisies but will substitute (by the floral DESIGNER) with equal or more expensive flowers. So, in essence, Ava's Floral accepted my order, took payment, did not meet their obligations, lied about their mistakes and then delivered PREMIUM floral arrangement from a GROCERY STORE that is two sprigs of spray roses, two clumps of asteria, five pieces of fern leaves, and one hot pink daisy (like you see at gas stations).
Utterly embarrassed that the recipient thinks this cheap looking GROCERY STORE arrangement was my choice.
Fraudulent prices for a fact!

Omg, where to start. 80 bucks! For garbage. Could have went to wal mart and did a better job myself. And how about lied to several times wrong arrangement delivered and a day and a half late!
Good thing it was a c section, or darling lady and baby wouldnt have gotten them Absolute, no good! We are buissness owners. If we conducted our buisness and treated our clients like they do. We would be out of buisness. Like they deserve to be after readings if complaints. Luring ads by lieing. Price, it may say 44 dollars but it turned out to be 80. Am complaining at my bank. Its not what i orderd. They said same day delivery! Am embarrassed of arrangement. Trashy looking. If the flowers you send are important to you? Simple. DONT USE THIS COMPANY! Unless you dont care you have to make 19 calls and repeated lies. Am 54 dont have time for non sense. But this time, for the sake of reasons for flowers. And importance of to humans and, why we order them! Your also treated like your stupid. Am angry. Didnt even put my email down correctly after repeatedly telling. This is a client's daughter, who had her first child! Smh scammers

If I could give a negative number I would. My flowers were never delivered as promised and then I was denied my refund

On November 4,2018 I placed an order on avasflowers.com. I paid $68.43 for a flower arrangement called Autumn Splendor. The product description stated this: Celebrate the coming of Fall with our Autumn Splendor bouquet. Shades of orange in this lovely arrangement come together in this low vase to capture the spirit of Autumn. A unique and beautiful arrangement to send, this will become a favorite for any occasion.
I recieved a call the morning of November 5,2018 from their company stating that the orange roses are not in stock, and asked me if I would be okay with them substituting the orange roses for another Autumn colored flower? I advised him that it was fine to substitute the orange roses with another type of flower or Autumn colored roses. I specifically asked him if the vase that the arrangement was going to be in was the same vase that I ordered? He said it would be. I told him I was fine with the change as long as the vase was the one pictured on the site. That afternoon the recipient sent me a message thanking me for the flowers. I advised her that I was going to come by and see them when I got home. I walked in and saw the flowers and was immediately floored! I asked her if she was sure this is what she received because she had other flowers from someone else. She said it was. The flower arrangement she received was totally different than the one I ordered! The flowers were all different colors, not Autumn colors, and the vase was a tall clear vase with some burlap ribbon around it. This is definitely not the one I ordered. It looked like an arrangement I could buy at my local Walmart for $10.00. I sent them a message and they said they would credit me back 10% and a store credit of $10! I will never use a store credit because I will never use them again! Save your money and don't order from them!

The photo with the orange arrangement is the one I ordered. The other photo is what I got! Totally different!

The arrangement ordered for my Mom's 96th birthday was perfect in all ways!
The all white flowers and the beautiful vase - gorgeous!

They refunded the money, but were not willing to deliver the arrangement to the church, which I felt, would be appropriate.

My bouquet sent to someone was 95.00 and didn't look anything like the upgrade I paid for. It didn't look like the small one

As per family members as we were unable to attend the flowers were beautiful! They were very happy with them.

DO NOT USE! This is a third party and they're not operating this business because they care about you. The customer service person that took my phone order was very short and would not directly address my questions. They put on a pretense as though they are a local business and will not tell you the name of the local floral designer. I chose this company because their pricing is not inexpensive so I thought they'd do a great job. How wrong was I? First of all don't believe the "Free delivery" posted on their web site. I ordered a dozen roses w/ baby's breath (reiterated to the customer service rep three times), A bow, a happy anniversary balloon, a vase, and a card with Happy anniversary words for $101.23. They tell you they can have it delivered in 3 hours which was not a problem because I wanted them delivered the following day. They also tell you they will send you an email of your invoice/receipt and an email /text when the flowers deliver. Since I'm in a different state than my wife and I didn't want to spoil the surprise I couldn't ask her did she receive them when she called me during her lunch break. Anyway, she did call me about 3 p.m. saying thanks for the flowers and I asked her to send me a pic (attached). Come to find out her name was spelled wrong, the card was not a card but a message on plain computer paper which btw the happy anniversary message was also spelled by an illiterate, there was no bow, no balloon, the vase was no more than a thin glass jar. When I contacted the customer they offered me a store credit for the balloon and the bow. Well it's not about the money, it's about the memory of my 23rd anniversary and do you think they cared? And since I 'll never use this company again what good a store credit going to do me. Also if I find out the name of the local florist I will never use their services either as they used the cheapest products and the arrangement was just awful. Btw, if anyone cares my order # was *******. Please do not use this company!

Wonderful and efficient service! Very professional, beautiful arrangements and very prompt service! Thank you!

Shocked and disappointed they were ok delivering flowered to my eight something year old parents with no mask in the middle so a pandemic. How dumb!

I ordered flowers for my mother. They failed to deliver and did not notify me. Unacceptable service

Ordered deluxe birthday arrangement 117.00 and 6 roses & 7 carnations is what they received nothing like the photo... beyond dissappointed

Do not call this company. Misleading charges, customer no-service reads their responses, place you on hold for ever and never come back.

Flowers were ordered with ease, and delivered on time, beautiful arrangement, even prettier in person!

Flowers ordered on 07/01/2019. Never received. Impossible to get in touch with. This company will steal your money