AvasFlowers.net

I ordered flowers through Ava's Flowers a four days before Valentine's. I became a bit concerned after noon came, and there was no delivery. I went online to their site to get the status on my order. The site offered no status; it expressed their "concerns" about my situation, but nothing else! I then found a phone number on their website to get order status. I called it and every time I did, the phone would ring, and then just cut off! So my last recourse was to call the number where I placed the order. They did offer a prompt for order status. I pressed the prompt and got a very long message about using their website, which I had already tried and got nothing. I continued to hold for a live person. After 20 minutes, a female came on, but she gave me no assurances or time for delivery. She only acknowledge there was an order. She couldn't even tell me who was handling the delivery! So about 3 hours later, I received a text message stating the delivery had been made... except, it hadn't! No delivery, No flowers. So I tried calling Ava's again. This time I could not get through. So I went on their website. Sure enough, there was "updated" status showing the delivery had been made. I tried calling again, but again, I could not get through. I began to suspect this was a scam. I was then in the process of contacting my bank to dispute the charges when a driver showed up. Sure enough, it was the flowers. Mind you, this was an hour and a half after the delivery text message. As for the flowers, they were okay. Definitely not the best, but considering the angst I had to go through, I was happy to see something show up. But the customer service was bad, and the delivery was very late. I will not use them again.

Please just give me my money back! You never delievered my flowers and you lied! These were flowers for my aunts funeral. How sad

Ordered for Valentine's Day, spent 100 dollars, flowered never came, customer service just hangs up on you, four days in a row scammmmmm

Total disaster. NEVER ORDER FROM AVAS FLOWERS. I placed an order for 1 simple flower arrangement to be delivered 3 days later for a friend's anniversary. Got confirmation and was charged for the order. In the middle of the day the arrangement was supposed to be delivered, I received an e-mail indicating that what I ordered was not available. It prompted me to click on a link to choose a substitution. Clicking on the link took me to a webpage that said they were experiencing issues and prompted me to call customer service. I called customer service and, while on hold, was prompted to hang up and email *******@avasflowers.com. So I did, and immediately received an automated response indicating that the e-mail box is not being monitored and to call customer service. So I called back, and after 40 minutes finally talked to someone. They said that my arrangement was not available but they would upgrade my order to 24 red roses. I said that's not what I wanted but was told over and over again that's what they were going to send. Finally I gave in and said that as long as the flowers were delivered that day (the anniversary date), it was fine. After a long pause, I was told that they were unable to find anyone locally that could fulfill the order and the would need to ship it the following day. I said that's not going to work and asked for a refund. They told me this was not possible as the order had already been sent to UPS. I asked for a supervisor and was told no one was available but that someone would call me back by the end of the day. At 5:30 PM no one had called so I called back. After 2 full hours of hold time I talked to a supervisor. She just said "sorry, nothing we can do" and offered me a credit on my next order. Needless to say I declined and called AMEX to dispute the charge.

They don't delivery on time. The worst costumer service ever! 30 minuts waiting on each call to try to cancel! Worst everything!

I'm at my uncle's funeral service and the FLOWERS ARE NOT HERE! They were supposed to be here before 6 p.m.

They take your order, charge a bunch of service fees and call a local florist to fill it. BUYERS BEWARE

Ordered on January 22 for delivery January 25. It's now the 27th and still no flowers. Total SCAM COMPANY.

I ordered flowers for my sick sister. The flowers never made it to her until 3 days later.$72. Sad

Placed the order 6 days ahead. Didn't deliver and didn't let me know. Rating of minus 10, or lower.

Lists itself as local in York, PA. It is not. Advertises same day delivery. Did not deliver flowers

I was promised same day delivery a d it got there 2 days later. Half of order was missing and it did not look like picture at all.
Such a scam.

After reading multiple poor reviews I tried to cancel my order and was told I would be charged an 18.00 inconvenience fee. The rep then hung up on us, and the flowers were delivered anyway despite the cancellation. Ordering for out of state, I didn't know they weren't local, and contracted with local florists as a service. I found and contacted some real local shops in the area who confirmed that Avas was a scam. Specifically, that Avas will overcharge the customer for an arrangement and order a much cheaper one through a
Local florist, pocketing the difference. That they use taxi cabs to deliver arrangements, and the local florists dislike working with them. The florist told me the names of tje three local shops I could call to find out what was really sent. I found out that my bouquet was processed through a Safeway. I called the store and found out my close to 100.00 purchase netted a $50.00 arrangement, Safeway said they added some additional flowers for free, knowing that Avas shortchanged me and because with what Avas paid them, It wasn't possible to meet my expectations.
I was unable to cancel my charge by contacting my credit card, as they require that the charge post first, before opening an investigation. It's unlikely to work in this case because they did in fact get something delivered And the excess charge is easy to bury in a a situation like this, There will be a disclaimer that the substitutions are acceptable, etc.

Easy solution is to google the name of a local shop and call them directly. The shop will want to uphold their reputation and there will be no broker fees added. More for your money, and accountability if something goes wrong. Very unhappy customer Please save your money!

DO NOT ORDER FROM THIS COMPANY. ITS 5/20 and my mom still has not received her flowers for mothers day for delivery on 5/12.

First off, when you call them, their phone messaging says that they are a local family owned florist. They are not. They are based out of New Jersey and contract with florists all over the country.
We placed an order for delivery in Stroudsburg PA with them over the phone because we had a question about the picture. The person on the phone suggested that we place the order with him over the phone because "it will be picked up quicker" than online orders. He assured us that the arrangement would be delivered on the date we requested, the day before Christmas Eve. We had explained to him that they needed to be delivered that day because we didn't know if the recipient would be home the next day. He said that it wouldn't be a problem. Late in the afternoon of the day they were to be delivered, we called to verify that they would indeed be delivered that day. They informed us that "all of the florists are very busy and we could not find one to complete your order on the day you requested". It was then that we learned that Avas Flowers is not a local family owned business. The person on the phone said that they would have the order completed the next day, Christmas Eve. Christmas Eve morning we get a text saying that it was urgent that we call them. This time they tell us that, not only could the arrangement not be delivered before Christmas, but that it would not be delivered until 2 days after Christmas. And again, they said that they called all of the florists in the Scranton area. Yet, they charged our credit card. We had to cancel the order and are waiting to see if they credit back our money. They sent us an email stating that the refund would take up to 10 days to be credited back to our card. However, after reading several other reviews, I have no faith that they will refund our money without a fight.
Never do business with them.

First, you should know that this is not a local company even though their website makes it look that way--they call other florists to deliver your order locally. Save yourself some money and look up the name of an actual local florist and call them to place an order. If you are ordering from a website, be sure to verify the address of the business. Ava's Flowers is located in NJ.

Flowers we ordered online did not look at all like the flowers delivered. $49.99 flowers with free delivery turned into an extra $20 in various fees plus tax. We ordered an arrangement with at least these flowers visible: 3 pink roses, 3 carnations, 8 white tea/spray roses and at least 5 pink tea/spray roses, greenery including ferns & eucalyptus leaves, all in a glass vase. The arrangement was very pretty and filled the vase nicely. The recipient received 5 roses (3 pink, 2 white) and 3 carnations with greenery in a glass vase. It was awful! Barely any flowers. No way did this look like a $50 arrangement plus the $20 in fees! Called on a Saturday as soon as I saw a photo of the flowers, which was the day after the delivery, to complain. Their automated phone system disconnected me because I didn't know the order number even though it asked me if I was calling about the delivery to "Her First & Last Name" in "The City". Figured I had to wait till Monday when someone would be there to answer and so I could get the exact order number which was at my work office. (SEE PHOTO OF $76+ ARRANGEMENT WITH 5 ROSES & 3 CARNATIONS.)

Various emails exchanged on Monday and they say I waited to long to call... they have a 24 hour rule. What?! Their system say goodbye to me and hung up, plus the recipient didn't notify me of the delivery until the next day anyway. Finally reached someone in CS but was told the same things. The 2 extra roses were substitutes for the spray roses. They would give me a $10 credit to use in the future. Not acceptable. I don't want to shop here ever again. I just want an appropriate bouquet sent out. They wouldn't work with me at all. Bunch of jerks. I even sent photos of what I ordered vs. what I received to no avail. I could have bought these flowers and a vase for under $10 (I'm being generous). Ridiculous! FYI: I am a very reasonable person and easy to deal with. I'm cancelling the order on my credit card. Total rip off!

There are plenty of other places to shop. I strongly suggest you go elsewhere.

On April 7,2020 I ordered 4 different arrangements to be delivered to 4 important people in my life for Easter. The first three deliveries went fine and the recipients were happy with their arrangements. The photos I received showed nice arrangments and pretty close to what was on the website. All were to be delivered on April 9,2020. My sister in SC did not receive her order and I began calling Avas. It was extremely difficult to get a human to talk to. The first time I opted to get a call back instead of being on hold. When the call came I answered and pressed the keypad number corresponding to my issued and was immediately disconnected! I tried several more times to call and finally got a customer rep and she said she would have to contact the designer and put me on hold. There was no response from the designer and I was told that as soon as they reached the designer I'd get a callback. Nope... never happened. I sent two emails for which I have never received a response. I began the same run around on April 9th, only to be told once again that they had to contact the designer who was not responding. At that point, I asked to cancel the order and told her I would not use them again with my floral needs.! The young woman told me they could not cancel the order guess why... because they couldn't reach the designer! I asked for a partial refund... no can do, but "we can give you a $20 credit." And how would this be good since I just told her I would never order from them again? The recipient finally got her flowers late this afternoon and sent me a picture. I know there is a substitution policy, which I completely understand, but the arrangement was not anything like what I ordered. It was a cheap-looking arrangement with no effort whatsoever put into it. I am thoroughly disgusted with what was sent. I paid a good price for this arrangement and I could have easily called directly to a florist in SC. The arrangement was very generic not a good representation of an Easter arrangement at all. I ordered the Spring centerpiece with no candle and the right side photo was what was sent.

Put in a order they said would be delivered but they LIED and I can't talk to a REAL PERSON about it

I ordered flowers for my 30th wedding anniversary and was guaranteed delivery on the 14th of July. After numerous inquiries regarding the status on my order, which is done thru an automated phone service, I was told that I would receive an email or text stating the status of my delivery. After several attempts to get the status (with no notification either by email or text) I called the customer support line. At the end of countless redirects on the automated phone system I received a recording that deliveries were not being made due to "Non Binary Person Day" and that live person customer support would not be available until the next day. On the morning of the 15th I called to state my dissatisfaction with the non delivery but was told that the delivery was made (apparently this statement was made by the delivery driver) by 7pm on the 14th and there was not a problem. I then proceeded too inform the customer support individual my dissatisfaction with this whole problem and was informed all they could do is refund $20 for my problems. After reviewing my security camera footage and seeing the delivery man on my doorstep the morning of the 15th, the customer support individual then proceeded to tell me that due to high volume, the delivery could not be made by 7pm on the 14th and that it was indeed made on the 15th (strange that it was admitted after I could show proof that it was in fact not delivered on time). After spending $40 for guaranteed delivery and service and proving that services were not completed as promised and as guaranteed, this to me is a slap in the face along with extreme anger being blatantly lied too about the service not to mention the floral arrangement was wilted and of poor quality. Whatever ever you do, do not trust this company with any type of quality service or product. You will not be extremely unhappy and frustrated with the end result.

I ORDERED FLOWERS TO BE SENT TO MY EMPLOYEE AFTER SURGERY AND ORDERED THEM AT 10 AM AND WAS TOLD THEY WOULD BE THERE TODAY. THEN RECEIVED A TEXT THAT THERE WAS A ISSUE AND HAVE NOW BEEN ON HOLD FOR OVER A HOUR TO BE TOLD THAT THEY WERE NOT ACCEPTABLE AND THAT THEY WANTED TO UPGRADE THEM AND NOW WOULD NOT BE SENT TILL TUESDAY OF NEXT WEEK. AFTER REQUESTING MY MONEY TO BE RETURNED TO ME OVER A DOZEN TIMES I STILL AM NOT GETTING IT RETURNED TO ME I HAVE BEEN TALKED OVER AND INTERUPTED TOLD THAT ALL THE FLOWER SHOPS ARE CLOSED AT THIS TIME AND IT IS ONLY 3 PM HERE I AM THINKING THEY ARE ON THE EAST COAST AND I REQUESTED A LOCAL FLOWER SHOP IN THE SAME TOWN WHERE THEY WERE TO BE DELIVERED I AM VERY ANGERY AND THAT THEY WOULD NOT LISTEN OR HONOR MY REQUEST TO REFUND MY MONEY TO MY CARD AND CANNOT FULFILL MY REQUEST. THIS IS THE WORST EXPERIENCE I HAVE EVER ENCOUNTERED FROM A FLORAL SHOP. I WANT MY MONEY BACK AND THEN TO NOT TAKE ADVANTAGE OF ANOTHER CUSTOMER IN THIS MANNER. I WAS TOLD THAT MY MONEY WAS RETURNED AND THAT IT WOULD BE RETRUNED 73.00 AND IT HAS NOT BEEN RETURNED TO MY ACCOUNT I WILL BE FILING A COMPLAINT IN THE BBB FOR DELIWARE.

Chose this vendor because they said that they delivered same day on their site, and said they worked with local florists. Sounded good. I ordered flowers for my partner (very slow loading site). Received confirmation email, that allowed me to track. Last night, I asked my partner if he received the arrangement. He did not. I checked the status, and it stated that there was an attempt to delivery. BUT-in my order notes for the delivery driver, i stated someone may not be there, and to leave the flowers on the porch.
I called this am and asked where the flowers were. I was told that there was an attempt at delivery. Well, I have a home security camera. No one came to our house all day. So, lie #1. They tried to call the local florist, but the florist wasn't opened yet. I was assured that someone from Ava's would get back to me. When I had not heard back by noonET, I called again. The person I spoke with called the florist, and they were told that the flowers would arrive shortly. Still nothing on our home camera, so I called again at 2. I was told the flowers would arrive by 5. Nothing by 5. At this point, I requested a refund of my delivery fee. I was told that they couldn't do that, but could refund me 5%. Fine. He called the florist, and told me that the flowers were en route, and would arrive by 7MT. So, at 6:58, I called. Flowers still not arrived. I was told the florist was now closed, and that they were closing. I asked for the name of the local florist direct, but was told that they weren't allowed to provide this. I asked for a refund, and I was told that they weren't allowed. So, I opened up a dispute with my CC company. I placed the order early yesterday, and a day and a half for same day delivery, with no delivery in site is enough for me. Buyer beware. Oh, yeah, with that 5% discount, I was also given 10% off my next order. That'll never happen.

Sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks suck sucks sucks sucks sucks

Order a large flower set for funeral of a close friend that I could not attend in Virginia Beach. Received a call and email the next day that they can't deliver the flower on Sunday but can do it on Saturday. Contact the hotel where memorial service scheduled and managed earlier delivery. A day before they called again and asked for alternative address. Explained that the memorial service is in a local hotel and there is no reason you can't deliver it but did not get anywhere and had to cancel the order for refund. Spoke with 4 different people from India to get worst service ever.