AvasFlowers.net

For my daughter's surprise delivery, they did not delivery the balloon (that I was charged for) and the flower bouquet was nothing like the one I ordered. Neither the vase nor the flowers were even close to what I ordered. Not only that but I ordered the large bouquet and they only delivered 8 flowers! And LOTS of green leaves. When I called to complain, they promised that they would redeliver. 20 days after, I am still waiting. I just called again to follow up and they hang up on me. SO my advice, stay as far away as possible from AvasFLowers.net (see attached pictures)

I ordered flowers for a family member's birthday. It is her first birthday since she lost her son. I was guaranteed that the flowers would be delivered ON her birthday. I live 4 hrs away & cannot be with her. Only tonight did I find out the flowers won't be delivered until tomorrow. If you could not fulfill my attempts to let her know she was loved in this very difficult day, then say so. Don't make promises you don't intend to keep! Shame on you!

Disappointed to say the least.My husband ordered 2dozen long stem red roses for Valentines Day and this never showed up.The tracking is a joke! No one to answer the call and these were ordered days ago! Thanks for ruining a holiday I was looking forward to.Never Again will u get our time or money! You all have been warned,don't go with this florist!

Order was to be 16 stem roses, there were 6 limp roses. Embarrassing. See photo of that limp bouquet. No customer service. The company hires out local florists who dont care about agood product. A terrible experience.

Placed a $120 order with specific instructions to deliver to a celebration of life ceremony on a certain day. Received an email that it was delivered. NEVER WAS DELIVERED. Spent hours on the phone trying to get a refund and protested with our CC company instead. They keep calling and emailing and asking for reviews and offering to re-deliver. This was for an event at a business. Morons. They are all foreign and they don't care AT ALL. I spoke to multiple people and they take advantage of people at their lowest hour. NO same day delivery. No delivery at all! I cannot believe they are still in business!

If they are not able to have flowers delivered on the date, before the end of the business day, don't promise that you will. His order (for me) included a work address & home address and I get out of work at 7pm. There was no delivery at work and no delivery when I got home. Then we report it and have to wait for "an investigation"? We have dozens of packages left on premises on a daily basis without them being stolen. No one is going to steal flowers! Once again, stop making promises you can't keep. Today's delivery mattered today!

My husband tried to surprise me and order a flower arrangement and it was never delivered. Every time we call they state it will be delivered that same day and still no flower arrangement and it has been over a week. Mind you, he paid the extra fee for rush delivery. They will not refund our money and keep giving us the run around. BE AWARE!

Paid to have flowers delivered to my sick friend next day. Got a text the next day to contact customer service about an issue. The flowers were going to be a day late and they didn't have the bouquet I picked out. I was promised she would receive their most special and exclusive bouquet. She got them today and they sent 12 rainbow colored roses. Not even close to what I had ordered and was not worth the 90 DOLLARS that I paid for the correct bouquet. Completely overpriced, terrible customer service, and honestly I think a complete scam. Do not order from here.

I would give them a no star if it was possible. 1st they are not a flower shop. 2nd all they do is place a order at a local shop and in most cases never send what you order online and then say is designer choice ok so you think your getting something close maybe.(pink flower instead of red) nope not all just what ever the local shop has and feels that the price ava is paying worth it. Not the flower shops fault they are stuck in the middle trying to make a living and ava employees sitting at home ripping people off trying to sound professional. They are a scam I repeat they are a scam you will never get what your paying for and then when you call in about it they send in you in a circle of people trying use bs lines to cover the easy money they made off you and the local florist. Free delivery too but they charge $25.00 processing at check out.

They claim 30 years in bussiness.
Prices shown is a bigger surprise when you check out and they now have your credit card information you can't delete. There handling fees are about as much as the flowers hidden fee.
Very poor customer support and don't waste your time calling. They claim e- mail support but don't count on it. I have tried calling and ask for response by e-mail. Again a waste of time and energy.

I placed an order to be delivered on the day of my fathers funeral. It was never delivered. I called and they had some excuse about the "health crisis" and "being short staffed." I tried calling the next day when again, it was not delivered, and no one takes my call. When I confirm who I am and the order, it automatically hangs up on me so I can't talk to a live person. I'll be declining the charge (over $100) with my card company.

Do NOT order flowers from here! They add surprise fees, do not deliver on time, do not deliver requested arrangement, and only way to get person on the phone is to call to place an order. They are quick to take new orders when they cannot even fulfill current ones. Put on constant hold when request to speak to customer service is made. There is no attempt to remedy any mistakes.

Doesn't look like online photo, in my opinion. No vivid red Christmas flowers. Carnations are dark pink. Too many big white flowers; should have Christmas red flowers and more of them than overall white look. Not worth $100 for carnations. Do not recommend.

Horrible service. They never delivered my order. I ordered my flowers 7 days before Valentine's Day. Was given flex delivery 13th and 14th of February. The flowers never arrived and no one answered phone calls or emails.

Ordered a floral arrangement and then upgraded to luxury grade, it was anything but luxurious and the color combination wasn't even close to what I selected. Flowers were not the freshest and didn't last.

Wanting to use a local florist, not FTD or flowers.com,, I ordered off their website While I understand that substitutions may be necessary depending on availability, the arrangement that was delivered was not even close to what was ordered. The vase, the flowers, the colors, etc. In a case where it is going to be so drastically different, contacting me to discuss options would be appropriate. The square vase is what I ordered. The tall vase with ribbon was what was delivered. They are still beautiful, just nothing like was ordered.

I ordered flowers for a funeral with a confirmed delivery before the service.
Avas changed delivery date to/after date of service.
Offered complimentary bouquet as compensation for botched order then notified me that they couldn't deliver that either.
None of the links in emails or text messages connected me to customer device.
Spent over an hour on phone with 2 supervisors who did nothing but say the were sorry.
So now they have my credit card information and I have nothing.

My husband was trying to surprise me at work and the flowers never came. He called for a refund And the rude lady on the phone hung up on him. We finally got it back, but geez! Learn customer service! $99? 7-10 business days to refund an instant charge…. Yeah I call scam company! I'd show proof of purchase but they never arrived…. Pretty disappointed

Ordered flowers to be delivered for my grandma's 92 birthday. They called me the day of to say they couldn't deliver them and were wondering if 4 days later is okay with an edible gift basket. Kept trying to talk me into that until I finally got a refund. Luckily another local business was able to get her her flowers on her birthday.

The site is very deceiving as to what products are delivered. Seems they will purchase from local grocery and delivery as it is their product. What was order is with the basket. What was delivered is the pot. The card is almost bigger than the plant. They survive on people's embarrassment and pride. Certainly not worth the price or surcharges. Use anything else.

I should not have to spend hours trying to send sympathy flowers to my mother. This company doesn't even deserve the 1.8 stars it has. First there's the absurd sudden service charge on your order that I had to deal with getting taken off. Then I get an email telling me the arrangement I selected is unavailable and I can pick a different one. I go in to pick a different one and they're all way $#*!tier options. It seems like a scam. I canceled my order - for the second time - and they're still saying someone from customer service will be in touch about it, when they should make cancellation the click of a button no questions asked.

I'm seriously disappointed in this company, my friend placed an online order for a Valentine's Day delivery.
I never received my arrangement, not even a call regarding the delivery until 2 days later. Don't let prices determine which vendor you select, there are too many florists in the Greensboro area to be disappointed by an overwhelmed company who does not take Customer Service seriously. Keep looking!

We are English tourists who wanted to send our friends in Marquette a bunch of flowers to thank them for letting us stay with them. We picked a $55 bouquet but then had to add on $10 for delivery and a surprise $25 "service fee", whatever that is. When the flowers arrived you can see from the photo how small the bouquet was. We were embarrassed because it looks like $10 worth of flowers and we couldn't tell our friends they cost nearly $100! Obviously we'll never use Ava's again.