AvasFlowers.net

My brother and sister in law sent me flowers for my birthday. When they saw a picture of what I received, they were so embarrassed. I know they didn't cheep out but the arrangement could have been purchased for $5.00 at the supermarket. I appreciate the thought from my family but I and they will not use this service ever again.

TERRIBLE! Paid $70 for autumn mum in chipwood basket w/ bow. Rec'd $7.99 half dead plant in regular plastic pot. No re-delivery or full refund. Offered $19.99. Cust service calls me but asks what my order # is? Transferred 3 times to be told no.

Bait and switch with plant. Sent dead flowers to my sister and didn't send the get well balloon. Paid $80 for a max $15 ugly and wilted flower arrangement. More than disappointed

Left on sidewalk in front yard at midnight; didn't even ring a bell. No balloons or ribbons as paid for. Called customer service and spoke with a Hazel, promised to re-deliver within 2 days; that never happened. They just take your money and you become another statistic.

This is a fraudulent company. They stole my $90 on Saturday did "same day delivery". It is 4 days later and still no product. Customer service says they'll get back to me via email within 8 business days.

Ordered floral harmony bouquet which should be pink, red and purple mix of roses, carnations etc. I get an email the next day that particular bouquet is not available (what flora shop doesn't carry roses or carnations?) but they will upgrade or send something comparable. Look at the URL it states rose-and-carnation mix in the picture. I get the message that flowers are delivered, my mother says that she was delivered a few individually wrapped in gauze sunflowers. One was broken and they were from Kentucky. I immediately went to their site and tried to contact customer service through chat window. I put order number, email and phone number to start - it tells me order doesn't exist, the third time it pulls up order and shows as delivered but you then have to select the button problem with order and put all your information over and over. It says can't find order, I love how companies show all the 5 star ratings yet you cannot get a human or anything close to customer service. Stay away from this company!

Ordered a hundred dollar tropical arrangement, with a golden orange orchid, and they sent one small, white orchid plant in a chintzy little pot-something I could have bought at Home Depot for $9.99. Totally furious and heartbroken, as it was to be a cheerful remembrance of good times past, meant to put a smile on the face of my dying brother. They thoughtlessly robbed me of that loving gesture.

Simple message. When you put an order in they will take your money and not deliver anything. This is a true scam. Nothing legit about this company as well including no refunds or customer support. It is completely illegitimate. Stay away unless you want to donate your money.

Ordered my Mom flowers to be delivered Valentines Day 2019, they were delivered several days after and not even the right bouquet? Still made me pay and to top it off offered me a coupon for next purchase, how messed up is that!

I have read plenty of bad reviews on this company. One thing always comes up is cannot do that arrangement. We have to substitute? Terrible way to run a business.

Where to begin? Same day delivery ended up being 3 days late. Plus my order looks nothing like 'the similar' I put in my online cart. Plus they tacked on $9.99 for rush order when I didn't select that option. But they did respond to my complaint. I'm told I will be refunded a whopping $12. Yes ladies and gentlemen, I'm hit the jackpot. After getting charged $120 dollars for an arrangement, that I've honestly not seen a worse one. I can't save my money but hopefully can save yours. Save it and use a local florist. In fact I'm going to use only local and ask if they use this avasflowers.net. If they do, I'm leaving the store.

I never write bad reviews but this is one of the worst businesses I have ever tried to use. They charged my card $107 immediately for a Mother's Day arrangement for my Mother-in-law that was never delivered. Emails not answered and no phone number to call.

No customer service; don't bother setting up a return call. Delivery was a nightmare, calls, texts, more calls. Awful! In the end, 75$ of flowers left outside without a knock in -10*.
Your return will be a Herculean Task. % of refund is minimal due to excessive charges and fees. Just the WORST experience EVER ordering flowers. Do NOT trust the reviews/rating posted on their site. Shame on you.

Ordered the Sunshine arrangement online... Shown with Sunflowers and orange lilies plus other fall like flowers/colors. My daughter received the arrangement in 2 hours which initially I was happy. But wondered how the arrangement was made and delivered in such a short time. It dawned on me the arrangement was already made and in the shop. List price $45.99. After all was said and done...? Service charge?, tax and delivery charge.( it was supposed to be free delivery) the total was $94.00 Very unhappy. Wanted them replaced They offered me $10.00 for my trouble... Never again and I suggest NO ONE use this company. Unfortunately unable to send photos

This has been the worst floral order experience I've ever had! First, the floral arrangement that they delivered, looked absolutely nothing like what I ordered. The flowers were not even similar and the size was ridiculously small. There were several broken stems. I was so embarrassed. Second, they do not respond to customer service emails. Then, when I called twice, they disconnected the call both times. This company is just out to scam you.

You are better off sending weeds than using this florist. They are not local, they send a much smaller version of what you order and then lie. They say they don't charge delivery but charge 15 dollars handling.
I was mortified at what they sent for over 70 dollars It took multiple calls to get just 13 dollars back, but that didn't really solve the fact that an awful piece was delivered.
A scam

I spent a lot of time selecting a bouquet, giving the name address and phone number of the recipient, writing sympathy card message, giving my name address, email, credit card information, billing address, shipping choice, etc. When I finally got to the last page where you click to pay, there was an expense previously mentioned, almost $22, for a "service charge." This was not for delivery, which was a separate charge. I sent the same review to the company's website, but it has not shown up there. Perhaps they screen the reviews, since I don't see anything but positive reviews on their website.

Do not use this service. I and two relatives used this florist to send funeral arrangements for a deceased family member out of state. None of us received any advance notice and had to call to find out that they did not deliver! This has the affect of making you look totally uncaring at a very sensitive time! I am still awaiting a refund for this B. S.! Again, use them at your own risk!
Ron Taylor
Springfield, Ohio

I ordered flowers last minute for Mother's day and they were still able to deliver. I got pictures from my mother in law several days after delivery showing just how beautiful her flowers were.

I have never had such a negative experience as I did working with Avas flowers. They lied about being able to make an important flower delivery by a specific date. They double downed on it and confirmed that the flowers would be delivered on the correct date. After trying to block my phone calls, customer service eventually put me through to management who insultingly offered a 10% discount (after the customer service rep had offered 30%). They charge $10 delivery AND and an $18 service fee. The manager listened to the phone recordings and corroborated that his people were not honest with me, yet he still did not try to fix things.
If I could give them a negative rating I would. They really ruined a very special birthday.

This place is a scam with zero customer service. I ordered same day sympathy plant and they added a $30 service fee after I entered my card and clicked place order. I check 3 times to verify there was not an upcharge for same day after selecting the day. They refused to allow me to cancel. THEY DID NOT DELIVER THEM ON THE SAME DAY. Use anyone other than Ava's. I attempted to contact them only to be caught in a loop with fake bots and green question boxes that go nowhere.

Stupidly selected this company as they appeared to be local to the area I was ordering sympathy flowers for. Placed order and discovered on receiving the invoice in my email that they'd tacked a previously unmentioned $19.95 service charge on (was not a rush order or anything of the sort). Immediately tried to cancel, but going through the online cancellation process yielded no actual way to cancel and just told me my order was in process and someone would be in touch. Tried to call them to cancel for about 40 minutes, could not get through and then once connected could not speak to a person but just bounced around multiple recorded options. No idea if i'll get my money back or not. I don't think this is a real company and there are plenty of legitimate and good options for flower delivery online - I should have checked their address instead of being fooled. DO NOT USE!

I spent a great deal of time researching the flowers, writing the order.

Only to have a 24.95 service fee added on. What?

Thank you for wasting my time and being "one of those ethically challenged people"

DISGUSTING.