AvasFlowers.net

I ordered a birthday arrangement for my mother, for same day delivery. Got to checkout and there was a service fee 24.95, basically 50% of the arrangement total! Order was processed fine with no flags. I received a call and email a couple hours later to check my order. It was a notice that they were unable to deliver same day and that I also had to pick another arrangement. The options were awful, so I cancelled my order. I received a phone call from customer service stating that they would personally call my mother and explain that it was their fault the flowers were late, wish her a happy birthday, and offered a 20% discount. They assured me the flowers would be equivalent in design to those I picked out. This all seemed reasonable, so I accepted. My mother called the next day to thank me, but told me that the flowers were all wilted and half dead. They arrived in a box, with no water and the vase was shipped loose in the box! I am attaching pictures of what I ordered (Birthday Indulgence) and what I received, so you can judge. Even if these had arrived in great shape, they are not even close to the ones I ordered. I called customer service to complain and was only offered a partial refund. They said that was the best they could do. I understand that a local flower shop probably put the arrangement together, but the responsibility falls on Ava's. Ripped off and disappointed!

Paid extra to have an arrangement delivered to my mother on Mother's Day. They never delivered, and never notified me that it wasn't delivered. I only found out after I asked her about the flowers, so I had no option to make alternate plans.
I talked with customer service, and was told I should have known it wasn't delivered because I didn't receive a delivery confirmation. I did receive an order confirmation, and thought that was enough.
I certainly won't ever use Ava's again, and hope you don't get caught in the same situation.

When placing an order the website says free delivery, but they charged a delivery fee.
There was a service that WAS NOT DISCLOSED AND IT APPEARED ON TEH CREDIT CARD CHARGE.
Calling the 800# got some one overseas who could not help and sent you to a phone tree.

The large arrangement i ordered for my wife B-day was quite expensive but whatever... they got the vase color wrong the bouquet was not large but average (a friend got her a bouquet from a gas station that were just as nice and same size) so ok my main problem was they wilted over in 1 day all the flowers shrunk and turned brown as if it were 6 days old especially the roses... stay away!

I ordered a balloon bouquet for someone in the hospital 5 hours from where I live I ordered balloons because I didn't figure they could be screwed up I paid $64 for nine of them the balloons did not have enough helium to stand up the mylar ones total of 6 were all exactly alike they told me they would replace the bouquet and then they change their mind and said I did not contact them within 24 hours. It was not much over 24 hours and that is when someone sent me a picture of the disaster that was sent. Stay away from these people.

I ordered flowers today in the morning for my daughter's birthday and I paid for a very expensive arrangement. The sales person told me that it will be delivered around 2.00 pm. After 5.00 pm and many phone calls they sent at 6.00 pm a bouquet which was not worth the money I paid. Please do not use this store for your events.

Flowers were never delivered. When you call customer support, all you get is an automated message, and that they are short staffed due to Covid. Scam company.

I have learned to always call florists before ordering to ask about the flowers that are available. Which, in this case I did. They assured me that all the items in the arrangement I wanted were in stock, I even asked the agent if she was in the physical store and she said yes (LIE). What I got was awful vs what I expected.
Do not use this florist, if you do, you will be disappointed! Never again..

This place is a joke. I ordered a plant as a gift for my step dad's father that passed away and what was received looked nothing like the picture on the website! I spent over $100 and I could of bought a more presentable plant at Home Depot for $10. I am appalled at the customer service. I tried calling and was put on hold for longer than 30 minutes I finally just hung up. After emailing pictures of what I received and telling them I would like a refund and that they could have their ratchet plant back they offered my $10 store credit! Are you kidding me? I will never buy from this place again and I have never experienced such horrible customer service.

This company engages is illegal and fraudulent criminal activity. They will lie and deceive you as well. Do not be fooled by their statement of being in business for 30 years and being a family owned business. I spent over 8 hours trying to get my money back that they stole. The Manager acknowledged that they (Avis Flowers) engaged in illegal and fraudulent criminal activity. You will be hung up on, placed on long hold period (1 hour +) ultimately to get hung up on. This is a sham of a company and I would highly encourage you to conduct business with a more reputable company.

I live out of town and sent flowers to my grandfathers funeral. Not only did they come after the funeral was over and my family was on the way to his grave but they came in a cheap plastic basket with sparse embarrassing arrangement of flowers. Upon contacting Avas all they said they could do was offer me a 30% refund for being late and embarrassingly cheap looking for an almost $200 arrangement. Disgraceful.

I purchase an arrangements for my Mom who was in the hospital. They sent it to the wrong hospital. I get a text that it was deliver. Called Mom & she said no flowers got deliver. I paid $95. I called customer service many time & in the end, they offer 20% on next order but I am out of my money with nothing to show for

I was sent flowers from this company. I was frankly shocked. 7 flower stems and 5 green stems. The quality of flowers was terrible. They were not in water tubes or any gel so stems completely dried out. These were very low quality and very inexpensive flowers. I spoke to the person who was kind enough to send these (who is on a very limited income) and was told how much was paid-I am shocked. In no way should anyone ever use this company unless of course you are sending to someone you don't care for.

Need flowers delivered for sympathy and expected same day delivery as their site states, but was notified, only by UPS, that there was a delay in delivery. It first was delayed a day delayed for another five days. The Funeral would be over by then. When I called to cancel, they offered the flowers to me at $20 off then 50% off... Very unhappy with the communication. Would have preferred that they just alerted me when ordered that the flowers would not be delivered that day.

I ordered a plant to be delivered to a funeral home. They gaureentee same day delivery NOT TRUE! I ORDERED 24 HRS Before I wanted delivered. They did not delivery on correct day. They said funeral home was closed! Not so! They delivered a day late. After me calling and fussing. The day it originally suppose to be delivered. As we all know when it comes to flowers for a funeral home. Can not be late! EXTREMELY UNSATISFIED!

Stay so far away from this company! Sent flowers to Florida from BC Canada. Never received receipt, once received picture was not what I ordered. Called 7 times for resolve, constantly getting the run around saying that my emails have not been received. Overpriced as well for what I ordered. Was supposed to be 6 pink roses in a square cube vase... simple. Received 5 red roses in a vase. I should have checked the reviews first. I have never dealt with a company like this ever.

I ordered flowers for my sister that's in the hospital una different city and I made the mistake of looking at the reviews which seems high well I was mistaken. Flowers looked nothing like it

Advertised as a local florist. Flowers I ordered for my mother were not as nice as the photo. Some looked withered and the arrangement looked very unprofessional nothing like the advertised one. I sent a text, emailed and called no one got back with me. Customer service seems non existent! Do not order flowers from this place you will be disappointed!

Do not believe they will deliver same day. As a matter of fact, it took 4 days. They "refunded" me $20. Big deal, it was an $80 order. Worst costumer service ever. DO NOT USE

They got the colors requested,but for what I paid...I'm do not think it was worth the cost. I spent almost $100. (Including fee) For that small arrangement.

The flowers were delivered when promised. They were an order I placed from Florida to my mom in Virginia. She said they were beautiful and she was happy with her gift.

I thought this was a local florist, but they are actually some sort of marketing site that partners with local florists. When they say "our designers," trust that Avas has NO designers on staff. Just a website and a few people to answer the phones. It's a set up that most are not aware of, until there is a problem. Funeral floral arrangement was never delivered, even though I received a delivery confirmation text and when I called TWICE, they kept telling me that the flowers got delivered and they kept putting me on hold for 1 min, then 2 min, then 3 min, etc. I spent over 2 hours dealing with folks with heavy accents. It was like I was calling overseas. When the bereaved recipient told me that NO FLOWERS ARRIVED, I knew I had been hoodwinked! Avas had me on the phone a long time trying to wear me down from getting a refund. They tried multiple times to try to get me to do a reorder. For a funeral that has already occurred? Really?I finally had enough of their games and had to roar loudly into the phone like a deranged madman to get them to do an immediate refund. I can only imagine how many people they have tricked who don't even realize it! Stay FAR AWAY from this company!

I paid over $105 and was supposed to get two dozen tulips with a purple bow. What came was 10 sad looking tulips with a smooshed, orange bow.

The guy on the phone said they were a local business, right in town- which turned out to be a lie as the flowers came from a florist over an hour away.

So disappointing, what a waste of money.